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CentralReach
End-to-end practice management for ABA and related care.
CentralReach Reviews - Page 3
141 reviews
Recommended
Perle T.
Hospital & Health Care, 1,001-5,000 employees
Used daily for 1-2 years
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The technical difficulties combined with the very complicated user experience make this a platform I discourage ABA providers from using.
The calendar views, authorization management and utilization are great to use.
The process to setting up data collection for ABA providers requires a huge amount of response effort compared to other platforms like Catalyst. The procedures are so disjointed between the overall data book, the goals, importing curriculums, I work twice as hard to include relevant info. In order to be compatible with their reporting system, you have to place information at goal levels that should be at target level or enter it twice if you wish to access it logically for data analysis. The graph view does not allow for trends across anything but an entire time period (does not adjust per month or 3 month period for example), if you switch data to per week or month, goal and phase change lines disappear. You cannot view an average of data. The reports generated looked very unprofessional and you cannot alter graphs to different views unless you manually delete them and re-import. The list goes on. The CONSTANT tech issues lead to problems with session timers, saving data, trouble with rates that took months to resolve, and often a complete inability to access any necessary parts of the platform during business hours. At least 1 time per week there are issues, sometimes more. Our clients and staff pay the price for this.
Martha C.
Medical Practice, 51-200 employees
Used daily for 1-2 years
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Terrible. Barely any customer service. Can't get immediate help. Have to email and hope to get a reply. We pay thousands of dollars a month for a service that is spotty at best and non-existent for over a week.
It's a one stop shop. You can do scheduling, data entry, billing.
It is the most inconsistent software I have ever used. We have been a whole week with either the system barely working or being down completely. I would like a refund for the month of January and money back for the amount of effort and cost that we have to put in for the back work we have to do. Our staff is taking data on paper because this system won't work. I can't pull timesheets for payroll or bill out our claims. They also nickel and dime you for everything. And then they will "sunset" a product you use, and then charge you hundreds of dollars more for a new product that you need to use because they got rid of the product that they originally sold you.