Most popular features of all Healthcare & Pharmaceuticals apps
25 reviewers had the following to say about ChartLogic EHR's features:
None
EHR/E-prescribing.
Pros
I use the messages to send notes to other staff and use it as a reminder to me by sending messages to myself in the future.
Cons
Wish the patient portal was more user friendly, could allow patients to make appointments, request refills.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
It allows you to schedule patients with ease, make billing claim easier, organizing patient information, and much more.
Cons
The only con I have about this product is that it is sometimes hard to navigate between the screens. Other than that it is good so far.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
I am interested in the new developments including the ability to use apps and patient portals.
Pros
It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)
Cons
Also, the new scheduler is more complex.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
I love the Chat Now feature where you can get help and answers immediately. The Document Manager is a great tool.
Cons
It seems like we've been waiting really long for the Patient Portal online registration.
Rating breakdown
Likelihood to recommend
Recommendations to others considering ChartLogic EHR
Be certain your PM interfaces with CL. Voice recognition is an excellent tool; however, only one of our four physicians utilize it, preferring to pay outside transcribing.
It seems like it would work fine for a smaller PCP but it just couldn't handle the complexity of our Docs' travel schedule. Plus, the inability of the implementation team to export/import our data was a major blow.
Pros
Interface seems easy to understand and checkin process is automated, if you are a standard practice with set travel schedules
Cons
Tracking multiple Docs across multiple locations that changes weekly is not possible, implementation team had a very difficult time importing SQL database correctly - this was a real show stopper.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
did not submit claims to 2 of my biggest insurance payors because there was a "problem" with their clearinghouse.
Excellent customer service and support.
Pros
The support is always courteous, patient, and helpful.
Cons
ChartLogic 8 seems a bit slower than ChartLogic 7. However, more information is available.
Rating breakdown
Likelihood to recommend
Recommendations to others considering ChartLogic EHR
We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.
Truth be told I am interesred in transistioning to Chartlogic RCM and billing platform.
Pros
The internal workflow is fluid and conscice...
Cons
ChartLogic very smoothly and the behind the screen changes keeps us current and efficiently servicing our physicians and patients.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
I like being able to use smart marks, smart fields, and templates. It saves a lot of time in charting to be able to have a template with all of the verbiage you want already done, and you can just drop it in the note.
Cons
E prescribing can be a hassle.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
ChartLogic is a very easy to use program that is highly customizable.
Pros
Excellent implementation and customer service. You call Salt Lake City and get an actual person who can help you on the spot or you can chat live online.
Cons
We have had incidences when we needed something to change to make life easier for us and it took a long time for that change to get done.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering ChartLogic EHR
This is not the cheapest EHR out there, but it is one of the best. You really do get what you pay for.
Pros
It merges patient demographics and insurance with our PM software.
Cons
The self-help options are limited.
Rating breakdown
Likelihood to recommend
Recommendations to others considering ChartLogic EHR
Closely examine the office workflow and how the EMR product will need to be used by each office team member. Look at the type of training that is included, access to support, how the EMR will meet new health care regulations, and how the EMR vendor regularly communicates with customers for updates, changes, training.
-EXCEPTIONAL - ESPECIALLY YOUR BILLING EMPLOYEES (REPRESENTATIVE AND TEAM) -YOUR TRAINING/HELPLINE - VERY KIND PEOPLE, ARE VERY GOOD AT THEIR JOB ( TINA, BLAIN, AND CHARTLOGIC HELP TEAM)
Pros
-EASY AND FUNCTIONALBLE.
Cons
-WE LOVE HOW WE PUT IN THE PATIENT HISTORY, BUT THE ALLERGIES AND MEDICATIONS ARE DIFFICULT TO ENTER INTO THE SYSTEM.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
As always, customer service is really great whenever we need something and that is much appreciated.
Pros
I like the set up and the customer service is great.
Cons
I do find that the new scheduling system update makes it more difficult to use, so I continue to use the old one.
Rating breakdown
Frequency of use: Occasionally
Likelihood to recommend
We weren't able to use patient portal for over a year.
Pros
The DM tab and scanning feature. Also like the online fax.
Cons
You can't fix charts once they are closed. Spell check doesn't recognize words even though they are spelled correct it says they are spelled incorrectly.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
I am checking electronic health records as well as existing prescription information to determine whether a customer qualifies for procedure coverage as well as if the procedure is safe given current prescription medication that the customer is using.
Pros
I can double check every health related patient information in here to approve procedure payments, thanks to our doctors sharing this info with us via CL.
Cons
Some features and information take a while to update on the server side. Because of this sometimes I have to wait longer than usual for what I need.
Rating breakdown
Time used: 2+ years
Frequency of use: Occasionally
Likelihood to recommend
Pros
Like the ease of use. The system seems to follow a logical order and loaded quickly. Not too many clicks to navigate.
Cons
It will be difficult to determine how the reporting will coincide once edits are made.
Rating breakdown
Frequency of use: Occasionally
Pros
When they are reported, tickets are opened and nothing is ever done to resolve the problems... we have to learn to deal with them.
Cons
Lack of promised follow-up, poor customer service and tickets not even being opened when requested (although, even when a ticket is issued, they are not addressed/resolved).
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Unsatisfactory experience overall.
Pros
The system is always crashing, and notes/files we upload usually end up going missing/going to other destinations, which is a massive HIPAA violation!
Cons
Customer service usually responds in a "snide" attitude, which is extremely unsettling, unnecessary and unprofessional, with no results to gain.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Really not much at all. It is seriously so far behind other EHRs and their PM software is absurd.
Cons
Not customizable. I cannot believe they get a 4 star.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
The encounters are organized as a traditional history and physical or SOAP note (the way the medical record SHOULD BE).
Pros
How the encounter notes work. Very easily customized. Unlimited capacity to create templates for notes and inserts.
Cons
Messaging system is awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering ChartLogic EHR
Your encounter notes will look like they are supposed to look. Other physicians reading your notes will be glad you use this product.
Mission Surgical Clinic is a multi-specialty surgical group, our three offices and high patient volume made the implementation of ChartLogic quite unique and a bit challenging.
Pros
Good selection of features. Makes it possible for us to efficiently organize all tasks and assignments
Cons
Provider stays the same when switching patients. Patient's address is not under demographics
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
