Most popular features of all Healthcare & Pharmaceuticals apps
25 reviewers had the following to say about ChartLogic's features:
Like the feature that allows the chart to be closed, posted and report sent to referring Dr/Atty...etc.
Pros
Have used same EMR in Orthopedics and Pain Management
Cons
I really wish there was a drop down screen with a log of the last 5 pts or so to make it easier to go back into a chart that you were working on previously.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
None
I would like to see more integrating of schedules, lab results, and faxes.
Pros
I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)
Cons
The software takes time to load pages which sometimes makes charting inefficient.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
EHR/E-prescribing.
Pros
I use the messages to send notes to other staff and use it as a reminder to me by sending messages to myself in the future.
Cons
Wish the patient portal was more user friendly, could allow patients to make appointments, request refills.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Being able to scan documents into a patient's chart and the queue to the physician for their immediate viewing from outside the office is very helpful.
Cons
It seems like we've been waiting really long for the Patient Portal online registration.
Rating breakdown
Likelihood to recommend
Recommendations to others considering ChartLogic
Be certain your PM interfaces with CL. Voice recognition is an excellent tool; however, only one of our four physicians utilize it, preferring to pay outside transcribing.
ChartLogic is a very easy to use program that is highly customizable.
Pros
Changes to your templates, letters, etc can be done immediately real time; no need to call someone to do it for you.
Cons
We have had incidences when we needed something to change to make life easier for us and it took a long time for that change to get done.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering ChartLogic
This is not the cheapest EHR out there, but it is one of the best. You really do get what you pay for.
Chart Logic seems like a nice intuitive product but the actual implementation left much to be desired.
Pros
Interface seems easy to understand and checkin process is automated, if you are a standard practice with set travel schedules
Cons
Tracking multiple Docs across multiple locations that changes weekly is not possible, implementation team had a very difficult time importing SQL database correctly - this was a real show stopper.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We weren't able to use patient portal for over a year.
Excellent customer service and support.
Pros
It allows you to schedule patients with ease, make billing claim easier, organizing patient information, and much more.
Cons
The only con I have about this product is that it is sometimes hard to navigate between the screens. Other than that it is good so far.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Practice just started and none of the staff have ever used an EHR they were still on paper charts. It has been an easy transition and we are loving not having to dictate encounters!
Pros
Easy to use system and when you have questions customer support is always available to help.
Cons
No built in templates.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering ChartLogic
Make sure you are prepared to insert your CPT codes ICD10 codes and exam templates into the system.
Chart logic notes flow well.
Pros
Unlimited capacity to create templates for notes and inserts.
Cons
Messaging system is awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering ChartLogic
Your encounter notes will look like they are supposed to look. Other physicians reading your notes will be glad you use this product.
Pros
Really not much at all. It is seriously so far behind other EHRs and their PM software is absurd.
Cons
Not customizable. I cannot believe they get a 4 star.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
you can maneuver around the site quite easily, once you understand all the buttons, it makes your daily charting easier.
Cons
Takes a bit to understand all the buttons and where to look for certain templates etc. Overall, works well.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Being able to have providers dictate directly into the EMR with built in templates that can be customized to each providers needs with Smart Text commands that can be initiated and navigated via voice commands with Dragon Naturally Speaking makes for a easily customizable, efficient product.
Cons
With the latest MU attestation requirements they have migrated all clients to a cloud-based product with version 8 of ChartLogic except for those who would like their servers to remain on premise.
Rating breakdown
Likelihood to recommend
Recommendations to others considering ChartLogic
Overall it's a good product. We were on the previous version so long and were so comfortable as a practice using it that the new version especially with the known issues not getting resolved in a timely manner for our in house servers has been frustrating. Coming from other clinics I have definitely seen more cumbersome and less ideal products than Chartlogic, so don't be afraid to give this product a look.
Truth be told I am interesred in transistioning to Chartlogic RCM and billing platform.
Pros
The internal workflow is fluid and conscice...
Cons
ChartLogic very smoothly and the behind the screen changes keeps us current and efficiently servicing our physicians and patients.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Like the ease of use. The system seems to follow a logical order and loaded quickly. Not too many clicks to navigate.
Cons
It will be difficult to determine how the reporting will coincide once edits are made.
Rating breakdown
Frequency of use: Occasionally
Pros
Also, it makes charting easy and less time consuming when you are in a pinch.
Cons
The customer service could use some work and the loading can takes some time which causes problems when you are in a hurry.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Pros
When they are reported, tickets are opened and nothing is ever done to resolve the problems... we have to learn to deal with them.
Cons
Lack of promised follow-up, poor customer service and tickets not even being opened when requested (although, even when a ticket is issued, they are not addressed/resolved).
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
It saves a lot of time in charting to be able to have a template with all of the verbiage you want already done, and you can just drop it in the note.
Cons
E prescribing can be a hassle. There are several steps to the process and this part of the system is just not very user-friendly or "intuitive."
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Clear support.
As always, customer service is really great whenever we need something and that is much appreciated.
Pros
I like the set up and the customer service is great.
Cons
I do find that the new scheduling system update makes it more difficult to use, so I continue to use the old one.
Rating breakdown
Frequency of use: Occasionally
Likelihood to recommend
Like I said initially they were helpful in setting up and sent someone to train onsite for 3 days
Pros
It does save to the cloud so no storage needed on site.
Cons
We have had nothing but trouble, failed roll outs, bad customer service from the start.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
