ChartLogic EHR Reviews - Page 2

This product is very easy to use. Very logical in its development. We are able to develop and change templates ourselves as needed. Because it is a certified EHR, we have been able to meet meaningful use measures quite easily.

The programing went through some rough patches in years past. One thing would be fixed, but then something else would break. That has since been resolved and they have taken a much better approach to upgrades which has resulted in fewer problems.

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Overall i think the system is pretty easy once you learn it. i like that we can organize it to our benefit and see the pt demo info without clicking back to the PM

----When adding the ref doctor to the note even if its in the PM not sure why sometimes it doesn't cross over to the EHR. ---- Dont like that the Dr. Notes can be deleted or changed by accident its happen.

Interface seems easy to understand and checkin process is automated, if you are a standard practice with set travel schedules

Tracking multiple Docs across multiple locations that changes weekly is not possible, implementation team had a very difficult time importing SQL database correctly - this was a real show stopper.

User Friendly, easy to use, good work flow.

We are happy with the software. We at time shave issues with freezing and CL is unable to resolve the issue.

Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately. The Document Manager is a great tool. Being able to scan documents into a patient's chart and the queue to the physician for their immediate viewing from outside the office is very helpful.

At times, the interface between AdvancedMD and ChartLogic is very slow, delaying the physicians from dictating to a referring physician. We have had issues with the system freezing on us and kicking us out, this could very well be our internet system. It seems like we've been waiting really long for the Patient Portal online registration. Also, I've been told that patients will not have the option to pay online. Also, I've been told patients will not have the option to pay online. We've had many patients ask.

How the encounter notes work. Very easily customized. Unlimited capacity to create templates for notes and inserts.

Messaging system is awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply.

I like the ability to customize documentation. The templates are all customized, which generates notes that are easy to read. The voice software allows for dictation directly into the office note. It merges patient demographics and insurance with our PM software.

The self-help options are limited. The product can be glitchy at times. The cursor will jump to another location unexpectedly, resulting in documentation being place incorrectly. Often, the product is slow to respond or load despite having a high speed internet connection. Changes needed to the EMR setup for meeting health care regulations set by the government are not communicated well. CL does not offer a regular review of our account to see if options are configured properly to meet regulations such as MU or PQRS.

I like their perseverance and commitment to keep improving and innovating from EMR to EHR. They take risks. Innovation has been consistent, and the product is faster and more capable today than yesterday. The product is intuitive and easy to use. Templates are created in Word, so we were able to set them up ourselves. As an EMR it is outstanding. Adding the EHR stuff has weighed it down as it has weighed down the whole practice of medicine away from patient care. That is not Chartlogic's fault.

Innovations have meant the product has been unstable at times beyond what is acceptable. There have been periods of intense frustration along with periods of high satisfaction when the problems are fixed and product doing what it is supposed to.

The implimentation process was great. We had several ChartLogic staff members on site the entire first week. Each of my providers received one on one training. Each staff member received ChartLogic University training before went live. Once we went live, we never again had a visit in a paper chart. We love the fact that if or when a change is needed to a template or anything else in the system, it can be done right on site. No need to call in an IT person, have to pay them, I can handle it myself, as it works just like MS Word.

The immunization module is very cumbersome. My understanding is that it will be fixed in the next upgrade, due to be implemented in a couple of weeks.

Excellent implementation and customer service. You call Salt Lake City and get an actual person who can help you on the spot or you can chat live online. Changes to your templates, letters, etc can be done immediately real time; no need to call someone to do it for you. The customization is great!

We have had incidences when we needed something to change to make life easier for us and it took a long time for that change to get done.

user friendly, quick, easy to use, overall I like the system. easy to access to pt info, makes my job easier to do.

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We just switched over to this software for our office. It has many great things about it. It allows you to schedule patients with ease, make billing claim easier, organizing patient information, and much more. We have two doctors and it makes it easy to navigate between doctors.

The only con I have about this product is that it is sometimes hard to navigate between the screens. Other than that it is good so far.

EMR are easy to navigate through. I love the easy template setup which you can set up to your preference which makes it extremely easy to navigate.

At some points while navigating it takes a little extra time for loading but other than that I have only had a few user mistakes which were taken care of promptly by their great support team.

The EMR is simple and easy to use. I like the set up and the customer service is great. I like that you can set up your page how you would like it, which makes it easier to navigate based on your preferences.

I don't have any cons with the EMR system. I do find that the new scheduling system update makes it more difficult to use, so I continue to use the old one. It's more efficient and I can get things done much faster.

The product is user-friendly. It allows for easy changes and customizing for the needs of our practice and doctors. ChartLogic also stays on top by keeping up with all of the medical industry changes.

Like any other technology products, it does have its glitches. The most common one that affects us is that some of the uploaded files get corrupted and we lose them. Once files are uploaded, we delete or shred the files, and we lose the information because ChartLogic also 'loses' it.

It is user friendly which is a plus. Also, it makes charting easy and less time consuming when you are in a pinch.

The customer service could use some work and the loading can takes some time which causes problems when you are in a hurry.

Easy to use system and when you have questions customer support is always available to help.

No built in templates.

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Ease of use

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Easy to use

Hard to get used to

It was ok in the robustness of it, there was a lot of ideas going on at once, and you get eventually what you need to get done

Way over complicated. Too much is going on on the screens at once, and your eyes have trouble adjusting.

Easy to use for providers and clinical staff to use. Very user friendly. Like that there support in the USA.

Would love to practice management built into it. I don't think using two to three different systems is cost efficient.