Clearwave Features

Clearwave

Patient check-in system for medical practices

4.69/5 (29 reviews)

Clearwave Feature Summary

  • ADA Compliance
  • Customizable User Interface
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Multi-Office
  • Multi-Physician
  • Patient Registration
  • Payment Processing
  • Secure Browsing
  • Self Check-in
  • Touch Screen
  • Usage Tracking/Analytics
  • User Session Management
  • Virtual Keyboard
  • Wireless Internet Access

Competitor Feature Comparison

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Appointment Management
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Calendar Management
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Customizable Branding
Data Verification
Digital Signature
Electronic Payments
Electronic Signature Capture
Estimating
Forms Management
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Queue Manager
Real Time Notifications
Real Time Reporting
Recurring Billing
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Visitor Registration
Visitor Tracking
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Learn moreCompare App
API
Appointment Management
Automatic Notifications
Calendar Management
Claims Management
Contact Database
Custom Forms
Customer Experience Management
Customizable Branding
Data Verification
Digital Signature
Electronic Payments
Electronic Signature Capture
Estimating
Forms Management
Mobile Alerts
Queue Manager
Real Time Notifications
Real Time Reporting
Recurring Billing
Recurring Tasks
Reminders
SMS Integration
Third Party Integration
Visitor Registration
Visitor Tracking
Web Forms
Visit WebsiteCompare App
API
Appointment Management
Automatic Notifications
Calendar Management
Claims Management
Contact Database
Custom Forms
Customer Experience Management
Customizable Branding
Data Verification
Digital Signature
Electronic Payments
Electronic Signature Capture
Estimating
Forms Management
Mobile Alerts
Queue Manager
Real Time Notifications
Real Time Reporting
Recurring Billing
Recurring Tasks
Reminders
SMS Integration
Third Party Integration
Visitor Registration
Visitor Tracking
Web Forms
Visit WebsiteCompare App

Clearwave Feature Reviews

15 reviewers had the following to say about Clearwave's features:

Laura Frerking

Experience with Clearwave

2020-03-11

The practice is in a very rural area with an older population, and old habits are hard to break. The patients are getting used to the new process, but it was a learning curve for them.

Pros

The reduction in billing errors for our medical practice and the constant up to date eligibility for the patients and their insurances

Cons

There are some integration issues with our practice management system, Nextech and there are some insurances that are not loaded within their system to be able to check the eligibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Wilkinson

Clearwave Kiosk

2020-03-11

Pros

In addition, our wait times have lessened, patients are now able to pre-register electronically before their appointment so there are less demographic errors since we are not having to manually enter the data, the insurance eligibility verification feature is more advanced than our practice management offers, our patients now have the option to receive text/email appointment reminders in English or Spanish, and our total collections have increased significantly.

Cons

Sometimes it feels like we are not utilizing Clearwave to the best of our ability due to the fact that our primary patient demographic is elderly and tends to be hesitant toward new technology.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cordero Cavazos

When it works it works very well!

2020-03-11

I have been to multiple conferences and have seen other solutions but clearwaves kiosks and portal were exactly what we were looking for and since it can adapt with centricity it was a god send.

Pros

I enjoy the real time eligibility and the clean looking and easy to navigate portal.

Cons

The software it self doesn't really have anything I don't desire.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Everett Bass

Clearwave

2020-03-11

Triaging patients quickly

Pros

User friendly Interface really good with EHR

Cons

More reports for recapping patients usages

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Toscha Gilbert

Clearwave has positively changed the check-in process

2020-03-11

We have improved in many areas since we introduced Clearwave. We collect more money, patients update demographics more frequently, and we receive more email addresses using the kiosks.

Pros

Easy to use. Automated many functions.

Cons

Would like to see a more innovative design on iPad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Biddy

Clearwave in a Urology Practice

2020-03-11

Clearwave has excellent customer service and has been a great partner.

Pros

The kiosk are very user friendly. They verify eligibility, collect patient payment, and improve the speed and accuracy of the registration process.

Cons

The integration with some electronic health records are limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ariane Dasilva

Inovation

2020-03-11

Pros

This are automated.

Cons

The patients still have hard time following the instructions on the kiosk. Sometimes I feel like we need hostess standing around the kiosk to make sure they will enter the right info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacqueline Ison

Clearwave Kiosks

2020-03-16

Cuts down on paper and time involved with staff no longer having to enter the information manually.

Pros

Easy to scan important identification cards with a reminder to take back your ID card prior to proceeding to the next screen.

Cons

Integration works seamlessly. No issues with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Latifah Moss

Clearwave in Pain Management

2020-03-11

Initially it was okay, as time progressed it was communicated that more would be able to be done with system and when asking about new changes, we were told they weren't available. Its been an okay experience overall

Pros

I like the easiness for patients and convenience it provides for patients

Cons

The Customer service and follow up on tickets has been open ended for most of our issues and most things do not get resolved or get a clear answer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Bradley Dupree

Clearwave

2020-03-11

Pros

Before Clearwave, our patient's were required to fill out at least 7-10 pages of information, in order to update their records for the visit date.

Cons

Due to limitations within our EMR, we are unable to access all of the features available with Clearwave, but we are very satisfied with our current capabilities, and look forward to the new functionality once we switch to a different EMR platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen Dombroskie

Like having a billing person at front desk

2020-03-11

We like it so much we had other Retina practices scheduling demos based on our recommendation from the Nextech user convention.

Pros

Patients pay their balances! They don’t argue with the kiosk and demographics are correct!

Cons

Better integration between Nextech and Clearwave

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Simpson

Kiosk check-in solution

2020-03-11

Clearwave has continued to evolve and develop their product and we hope to grow with them.

Pros

We transitioned from a paper registration workflow to all electronic with the check in Kiosks.

Cons

As with any software product we are always looking for updates and more customization. I believe Clearwave listens and tries to further develop their offerings to stay up to date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andi Wilkinson

Clearwave

2020-03-11

We are able to reach out to patients via text/email to confirm the patients, check eligibility and benefits, and collect patient demographics and copays, all without needing an extra employee.

Pros

The feature that I appreciate the most is the eligibility check.

Cons

Our patient demographic leans to the older ages and sometimes it is difficult for them to navigate technology. Also an app rather than a link would be ideal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lorie Box

Streamlined Patient Check In

2020-03-11

Clearwave makes it easy. Our collections have increased while overall patient wait times have decreased.

Pros

It keeps up with the patients and insurance eligibility! Real time processing makes for a highly efficient check in process for our patients and our employees love it!

Cons

The software is amazing and the clearwave team is always looking to improve with updates often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Judy Whatton

Clearwave Review

2020-03-11

The Clearwave support team has been very helpful with any issues. Prompt & fast resolutions

Pros

Getting real time ins coverage information. Easy check in for patients

Cons

Very happy with software. Don't have any complaints

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more