ClinicSource Pricing

Graphics are appealing. The technical support person is very kind and helpful. The cost is reasonable. I am a one-therapist company and for the most part, most of the system works.

(1) One has to place a "support ticket" to get any help. The initial person on the phone who takes your call is unprofessional and robotic and states that you "first" have to place a "support ticket". Then, the support ticket will be closed if a certain amount of time passes--even of your problem was unresolved. For example, I placed a "support ticket" on a Friday, and by Monday I was notified by...

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Price. I tried to save a few bucks. BAD IDEA

It looks like it is from 1995. It can be customized for your particular practice but it takes so much time. You really need to have a therapist completely dedicated to customizing the system for 4 months. Billing doesn't get any easier. You have to do so much extra work as a biller.

It does flow pretty well between records. It is comforting to know everything is backed up, so will not be lost if my computer were to crash. I feel tech support is quick to respond and typically has always come up with a viable solution whenever we pose an issue.

Most recently we were not pleased with the almost doubling of the monthly cost. I understand there has to be adjustments, but this seemed like quite a big jump and almost resulted in us changing companies (In the end too much work and too much to lose in the process made us decide to change). As I work with adults/adolescents, I would like a table for the Functional Assessment of Verbal Reasoning...

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Unknown - was not able to utilize the service due to difficulty getting it up and running, after 3 weeks still not usable and now being charged to cancel a product that is not useful.

Lack of support - product not usable, service not set up in a way that a user can utilize it in a timely manner - charge for cancel when product is not what was promised.

We started with Clinicsource when the company was a lot smaller. It is easy to use and therapist driven.

I would have liked for CS to more quickly have added a teletherapy option that is already included in pricing. Pricing per user and separating features such as memory, billing, appt confirmations, etc drive up pricing which is the biggest issue I have with the use of this program. If prices continue to go up, I may need to look into other EMR options that are much more reasonable in price.

- relatively inexpensive - relatively easy to learn - good for small businesses - unlimited storage for documents - billing capability (we don't currently use this feature but we could)

- poor training manual - limited customer support - no notice regarding price increases - interface and organization is somewhat disorganized - not as intuitive as other EMRs

At least it is not paper? You can schedule on line an file claims online. It is really hard to fill up this box.

Slow scheduling No auto save; clinicians would lose their notes Slow overall Does not populate CPT or diagnosis codes for you. Etc....

I like how most of what we need is integrated into one platform. Also, ClinicSource has exceptional customer service and training. [SENSITIVE CONTENT HIDDEN] has gone above and beyond multiple times to remedy a situation (usually an error we made!) or provide further training. Thanks, [SENSITIVE CONTENT HIDDEN]!!!

The price of the additional fax service is way too expensive, but it would be nice to add it if cost efficient. It would be helpful if there was another way to add attachments to a patient's account. As of right now, you can only attach documents to the evaluation.

The software in a lot of aspects is easy to use and the learning curve is not to steep. Affordable. Nice bank of icd10 codes that can be customized.

Rather unstable. For example... you can't print directly to a printer. The software first exports the item you are trying to print to a pdf format which you can print and/or save, but the problem is that every now and then, it doesn't work. Even though customer service is courteous, more often than not, they cannot fix the problem and it has to be sent to another department along with a service ticket. Usually it takes them 48 to 72 hours to get it fix. Time is money and that alone is something you should be aware of.

Does a lot of functions in one platform.

Bugs, little support, dated, unreliable.

Dear Ms. Rain, we are sorry to hear about your experience. ClinicSource has a world-class support team standing by to answer calls during regular business hours, and also after hours in emergency situations. Furthermore, in the event an issue is found in our product, our in-house development team addresses and corrects it in real time. ClinicSource provides one of the finest therapy-centric EMR¿s in the industry, and our support team is ready to help you make the most of it. Please contact us and allow us an opportunity to address your concerns. Kind regards, ClinicSource Customer Care

Easy to use, able to customize. The cost of the software is reasonable. My practice consists of one provider and it is very practical, but more providers could be added.

I do not like the formatting of the documents and unable to change that. Once in a contract it is difficult to call to get assistance from customer service, but they respond within 24h of emailing a question/concern.

Affordable for small team, just myself! Prewritten customizable goals Lots of customizable features

During orientation, instead of watching the trainer set up my program, I would have preferred to log in and have the trainer watch me set up my own system.

Easier o use in basic areas. Price is right. That's it I have no more to say. The program is OK but not stellar.

Very poor follow=-up by customer service. If you have a request they don't have ab immediate answer for they say they will email you or phone you back but never do. The salesman drastically oversold support, very disappointed