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Therapy practice management software

(13)

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ClinicSource Pricing

Pricing overview

Value for money rating

3.7

/5

65

Price starts from

74.95

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

First user- $74.95 per month, Additional Full-time users $38.95 OR $13.95 per month for Part-time users and non-providers.

What users say

My business suffered, my trust was shattered, and my money was squandered on false assurances. A year later, I am still shackled to a platform that has rendered itself utterly useless to me.
My experience has been that the software is a great product for the money.

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Reviewers who mentioned pricing said:

BT
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Beth T.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Worth the price

Reviewed 4 years ago

ClinicSource saves us time, which equates to saving us money. Things are streamlined in ClinicSource and accepting new patients is a breeze with the patient portal, and with the ability to store documents the clients provide, everything we need for our clients is in one place. Billing through the clearinghouse is efficient as is their support.

Pros

I like the patient portal feature. I also like the ease of billing through the clearinghouse and the therapist dashboard. ClinicSource is an easy way for me to manage the scheduling, staff, billing and documentation of our small, but growing practice. I feel ClinicSource can "grow" with our company.

Cons

The price is a little higher than other software programs, and the price has definitely gone up since I started using this software years ago. However, ClinicSource offers more and offers better features than other software programs.

HS
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He S.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Looked awesome initially, but does not fulfill promises

Reviewed 7 years ago

I was able to start my company with this software. I was able to use an integrated schedule, documentation, and billing software. The cost is reasonable.

Pros

Graphics are appealing. The technical support person is very kind and helpful. The cost is reasonable. I am a one-therapist company and for the most part, most of the system works.

Cons

(1) One has to place a "support ticket" to get any help. The initial person on the phone who takes your call is unprofessional and robotic and states that you "first" have to place a "support ticket". Then, the support ticket will be closed if a certain amount of time passes--even of your problem was unresolved. For example, I placed a "support ticket" on a Friday, and by Monday I was notified by...

EC
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Erick C.

Medical Practice, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Good concept, no so good execution.

Reviewed 6 years ago

When everything is working... just ok, no bells or whistles. When something goes wrong... extremely frustrating at the lack of getting fixed on the spot.

Pros

The software in a lot of aspects is easy to use and the learning curve is not to steep. Affordable. Nice bank of icd10 codes that can be customized.

Cons

Rather unstable. For example... you can't print directly to a printer. The software first exports the item you are trying to print to a pdf format which you can print and/or save, but the problem is that every now and then, it doesn't work. Even though customer service is courteous, more often than not, they cannot fix the problem and it has to be sent to another department along with a service ticket. Usually it takes them 48 to 72 hours to get it fix. Time is money and that alone is something you should be aware of.

AM
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Alisa M.

Medical Practice, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My experience has been that the software is a great product for the money.

Reviewed 7 years ago

I think the product meets my needs.

Pros

Easy to use, able to customize. The cost of the software is reasonable. My practice consists of one provider and it is very practical, but more providers could be added.

Cons

I do not like the formatting of the documents and unable to change that. Once in a contract it is difficult to call to get assistance from customer service, but they respond within 24h of emailing a question/concern.

MC
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Michael C.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Matter of Communication/Integrated TherapyWorks

Reviewed 7 years ago

Overall I feel Clinic Source has met my needs for an EMR. As is likely the case with any, there are things that don't fit they way I would do it if I built the system myself but can be managed ok. They have been pretty responsive to changing things when we contact tech support. I was concerned when we had the Medicare G-code changes coming and no one there seemed to be at all aware and I had to...

Pros

It does flow pretty well between records. It is comforting to know everything is backed up, so will not be lost if my computer were to crash. I feel tech support is quick to respond and typically has always come up with a viable solution whenever we pose an issue.

Cons

Most recently we were not pleased with the almost doubling of the monthly cost. I understand there has to be adjustments, but this seemed like quite a big jump and almost resulted in us changing companies (In the end too much work and too much to lose in the process made us decide to change). As I work with adults/adolescents, I would like a table for the Functional Assessment of Verbal Reasoning...

MM
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Marsha M.

Individual & Family Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Extremely disappointed - Buyer beware!

Reviewed 2 years ago

Sales team assured me it was an easy set up process with lots of training and would make my job less about paperwork and more about my clients. Unfortunately, I was never able to utilize this due to such a headache of setting it up. After 3 weeks the system was still not usable with comments back from support stating things like "maybe just try to reset your password". I even had a trainer state to...

Pros

Unknown - was not able to utilize the service due to difficulty getting it up and running, after 3 weeks still not usable and now being charged to cancel a product that is not useful.

Cons

Lack of support - product not usable, service not set up in a way that a user can utilize it in a timely manner - charge for cancel when product is not what was promised.

NJ
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Nataile J.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Perfect for a Started EMR

Reviewed 7 years ago

We have been using CS for about 3 or 4 years now and it has served us well. Until recently, we had no concerns, however, our pricing was increased without notice which left us feeling concerned. We enjoy the calendar feature (pushes to Google Calendar) as well as the ability to use some simple templates with check boxes and narrative capability as well as the ability to upload various documents. We understand price increases however we aren't seeing any new features which might make us want to consider an increase.

Pros

- relatively inexpensive - relatively easy to learn - good for small businesses - unlimited storage for documents - billing capability (we don't currently use this feature but we could)

Cons

- poor training manual - limited customer support - no notice regarding price increases - interface and organization is somewhat disorganized - not as intuitive as other EMRs

AC
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Aileen C.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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ATP Review

Reviewed 3 years ago
Pros

We started with Clinicsource when the company was a lot smaller. It is easy to use and therapist driven.

Cons

I would have liked for CS to more quickly have added a teletherapy option that is already included in pricing. Pricing per user and separating features such as memory, billing, appt confirmations, etc drive up pricing which is the biggest issue I have with the use of this program. If prices continue to go up, I may need to look into other EMR options that are much more reasonable in price.

GO
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Glenda O.

Medical Practice, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very slow, very basic

Reviewed 7 years ago

This was our first foray into electronic practice management. It was only $ per month for two clinics, but it didn't do things like populating CPT and diagnosis codes. About two weeks after we bought the system, the scheduler was "upgraded" and while it provides a lot of information, it made the task of scheduling excruciatingly slow. Actually, the system is overall very slow, even when using high speed internet. It takes about 10 minutes to add a single diagnosis code. Now, they have upped their price 100% without any improvements. If you are looking for a basic system and are a small practice, and don't bill Medicare, this might work for you. Otherwise, I wouldn't recommend it.

Pros

At least it is not paper? You can schedule on line an file claims online. It is really hard to fill up this box.

Cons

Slow scheduling No auto save; clinicians would lose their notes Slow overall Does not populate CPT or diagnosis codes for you. Etc....

KA
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Katie A.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ClinicSource review

Reviewed 3 years ago
Pros

I like how most of what we need is integrated into one platform. Also, ClinicSource has exceptional customer service and training. [SENSITIVE CONTENT HIDDEN] has gone above and beyond multiple times to remedy a situation (usually an error we made!) or provide further training. Thanks, [SENSITIVE CONTENT HIDDEN]!!!

Cons

The price of the additional fax service is way too expensive, but it would be nice to add it if cost efficient. It would be helpful if there was another way to add attachments to a patient's account. As of right now, you can only attach documents to the evaluation.

CR
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Cath R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Easy to use, does a lot, inexpensive, but lots of bugs.

Reviewed 8 years ago

This software seems to error while scheduling. Scheduled appointments can disappear. It is fairly easy to use but unstable. Customer service is virtually nil. They refer to help manual, don't answer a phone ever, say to chat to buy the product but then try to chat and will just say chat unavailable at this time, especially if you want to support. I don't now do the billing, but it seems to have interesting functions for billing but think there are easier platforms that are more reliable . It is a fairly cheap alternative, but wouldn't mind paying more for more reliability.

Pros

Does a lot of functions in one platform.

Cons

Bugs, little support, dated, unreliable.

Vendor response

Dear Ms. Rain, we are sorry to hear about your experience. ClinicSource has a world-class support team standing by to answer calls during regular business hours, and also after hours in emergency situations. Furthermore, in the event an issue is found in our product, our in-house development team addresses and corrects it in real time. ClinicSource provides one of the finest therapy-centric EMR¿s in the industry, and our support team is ready to help you make the most of it. Please contact us and allow us an opportunity to address your concerns. Kind regards, ClinicSource Customer Care

KP
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Keith P.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible for therapists, terrible for billers

Reviewed a year ago

Awful. The demo makes it look SOO easy but the software is terrible and the customer service is even worse. I told them I didn't want to use the software and it was this huge thing about having their "contract team" review everything. You can't just end your enrollment with these guys. Once you sign up, you are hooked as their lawyers will try to squeeze every dime out of you. There are PLENTY OF GOOD ONES OUT THERE. KEEP LOOKING!

Pros

Price. I tried to save a few bucks. BAD IDEA

Cons

It looks like it is from 1995. It can be customized for your particular practice but it takes so much time. You really need to have a therapist completely dedicated to customizing the system for 4 months. Billing doesn't get any easier. You have to do so much extra work as a biller.

RM
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Rebecca M.

Medical Practice, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One clinician company

Reviewed 2 years ago

I have used ClinicSource for a year with an outpatient clinic and I just recently purchased it for myself as I'm starting my own company - easy onboarding process. They allowed me to switch the order of the training modules since I already have experience using the product.

Pros

Affordable for small team, just myself! Prewritten customizable goals Lots of customizable features

Cons

During orientation, instead of watching the trainer set up my program, I would have preferred to log in and have the trainer watch me set up my own system.

RA
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Ramon A.

Medical Practice, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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I am the Director of Operations and I am responsible for choosing CRM systems, Based on customer service an technical support I would not purchase the program again.

Reviewed 6 years ago

I would not buy this product again

Pros

Easier o use in basic areas. Price is right. That's it I have no more to say. The program is OK but not stellar.

Cons

Very poor follow=-up by customer service. If you have a request they don't have ab immediate answer for they say they will email you or phone you back but never do. The salesman drastically oversold support, very disappointed