ClinicSource Reviews - Page 2

[SENSITIVE CONTENT] was quick, patient, and happy to assist me with my issues. I always get quick responses which helps my efficiency on the job.

It would be helpful to be able to lock onto one patient and go between the patient/billing/documentation screen instead of having to reselect so often.

- Integration of medical billing and documentation - Alphabetizes the patient's names - It's actually pretty user-friendly - It's a good place to start for a small company but after you get over 10 people you'll probably outgrow it.

- The software has been unresponsive since the Jan 2020 security update - Service response is 5 seconds per click - ClinicSource servers don't seem to be able to handle its own software - Phone tech tells you one thing while you get an email 3 days later telling you another - Unable to edit the summary window - Unable to organize patient documentation in folders - Cannot add a second guardian to the patient profile - Cannot add additional contact numbers in the patient profile - Cannot export CSV files to change to a better EMR - Incomplete 'how to' guide

Keeps track of each patients records and what days they recieved services and whether the insurance paid out for those services. It is also great for scheduling and makes it easy to write reports amd diagnoses during evaluations.

It takes time to understand how each feature works. Also customer service didnt seem to help much when it came to figuring out how to input the payouts from the patients insurance.

The site is easy to utilize even for those who are not great with technology. It is very user-friendly and functional in it's layout. Once familierized with the site layout, it is easy to maneuver your way around, find patient information, access documentation, and schedule for months at a time.

I wish there was a place to write patient notes (I.e. parent confirmations, documentation of conversations, reasons for cancellations, texts from patients, etc.) Somewhere other than the patient information page.

All the features ......ease of system...

Not sure yet...haven't had time to explore all features

Select multiple notes to save and print Notes are easy to write with repeat feature Reports have checklists in subsections

No support on setting up automatic posting of paid claims Inability to provide space for adequate signature on reports All tests are not supported in reports Some sections are not available in reports Does not use logo on client reports

The layout for each patient makes it easy to see which notes fall under which evaluation and plan of care. The documentation page for each note is separated into S, O, A, and P sections and displays goals with an area of percentage achieved and assistance required.

The display itself is a bit "medical model" looking and is not as aesthetically attractive to the eye as some other EMR systems I have encountered.

Affordable for small team, just myself! Prewritten customizable goals Lots of customizable features

During orientation, instead of watching the trainer set up my program, I would have preferred to log in and have the trainer watch me set up my own system.

There is little to like about this. It isn’t easily customized. Reloads. Is slow.

Not great. Update software and then I don’t get paid....

The product offers a wide array of features and is very adaptable to the needs of practices both large and small. The vendor is quick to respond and provides excellent customer service.

I wish there was a dashboard providing summary data. This information can however be accessed through the "reports" section in the software.

At least it is not paper? You can schedule on line an file claims online. It is really hard to fill up this box.

Slow scheduling No auto save; clinicians would lose their notes Slow overall Does not populate CPT or diagnosis codes for you. Etc....

Basic tasks can be done in main screen, Full patient list first thing you see under patients, pretty basic features and ease of use for a small patient base.

Auto import for billing reconciliation not available, no auto alerts for ending insurance authorizations, too much room for error in billing and insurance auth expiration. Not customizable.

The sofyware is easy to use. Customer service is readily available and helpful. They are open to suggestions. This has helped me to cut down on valuable time I'm now able to spend on clients.

No cons were added to this review

Could be amazing if it really did what they purport it does! It is hypothetically my ideal system, however what it is capable of in reality stinks.

Everything. Nothing works. It eats up entire reports that take hours to write and the therapists are not happy about rewriting reports. Zero customer service. They only make sure to take maximum $ they can every month but never give a rebate if you cancel a therapist in the middle of a month but will anyway immediately send a new bill if you then added the person again a day or two later!!! No live person to ever help. They will threaten instead of shutting your system down and will. I would stay as far away as possible.

Does a lot of functions in one platform.

Bugs, little support, dated, unreliable.

Dear Ms. Rain, we are sorry to hear about your experience. ClinicSource has a world-class support team standing by to answer calls during regular business hours, and also after hours in emergency situations. Furthermore, in the event an issue is found in our product, our in-house development team addresses and corrects it in real time. ClinicSource provides one of the finest therapy-centric EMR¿s in the industry, and our support team is ready to help you make the most of it. Please contact us and allow us an opportunity to address your concerns. Kind regards, ClinicSource Customer Care

Apple compatible Templates for many standardized tests Ability to connect Careplan to SOAPs Client can sign right on the Note

Learning curve is steep so there is much I don’t know how to do yet Can be slow to respond on iPad Custom templates are harder to create

ability to save time on provider documentation. Online billing with insurance companies. Goals seem to works well.

Needs to offer more control to clinics - multiple email, reminder text, communication to clinicians of cancellations, on the fly reporting.

Kush was great with helping with a technical issue I was having with the software. He got the problem fixed!

nothing nothing nothing nothing nothing nothing

It is user friendly and the customer support cannot be beat! The training we had before we started was helpful and informative.

Sometimes the service codes are duplicated multiple times on the progress notes. The lay out of the templates can be difficult to make the same across the different disciplines.

This software lends itself wonderfully to speech therapy!

Like anything, there is a learning curve.

Easy to use, able to customize. The cost of the software is reasonable. My practice consists of one provider and it is very practical, but more providers could be added.

I do not like the formatting of the documents and unable to change that. Once in a contract it is difficult to call to get assistance from customer service, but they respond within 24h of emailing a question/concern.

Online based, Able to access documents from anywhere, Clinic Source has provided an online solution for the private practice I work at.

Reports, User Interface, 3rd party synchronization does not work adequately with google calendar, Limited reports w/o ability to create your own custom reports. No IOS or Android application.

Easy to use once you learn it. Patient set up could be a little less complicated.

Setting patients up. Too many place to remember to complete.