Cliniko Features

Cliniko

Medical practice management for healthcare practices

4.82/5 (11 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Availability Indicator
Availability Management
Bill Payment
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Charting
Class Scheduling
Client Database
Client Management
Client Portal
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Discount Management
Document Management
Document Storage
Document Templates
Drag & Drop
EMR/EHR
Electronic Payments
Email Reminders
Employee Management
Event Calendar
Faculty/Staff Management
File Management
File Sharing
For Medical Purposes
For Mental/Behavioral Health Practices
For Physical Therapy
HIPAA Compliant
Healthcare Compliance
Historical Reporting
Insurance Management
Intake Management
Inventory Management
Invoice History
Invoice Management
Medical Billing
Mobile Access
Multi-Location
Multi-Physician
Multi-Provider Practice
Multiple User Accounts
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Patient Engagement
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Physician Management
Physician Scheduling
Point of Sale (POS)
Practice Management
Progress Notes
Real Time Notifications
Real Time Reporting
Records Management
Recurring Appointments
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Messaging
SOAP notes
Scheduling
Secure Data Storage
Secure Messaging
Self Payment
Self Service Portal
Single Provider Practice
Task Scheduling
Team Notes
Treatment Planning
Video Conferencing
Video Consultations
Virtual Waiting Room
Workflow Management
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API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Availability Indicator
Availability Management
Bill Payment
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Charting
Class Scheduling
Client Database
Client Management
Client Portal
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Discount Management
Document Management
Document Storage
Document Templates
Drag & Drop
EMR/EHR
Electronic Payments
Email Reminders
Employee Management
Event Calendar
Faculty/Staff Management
File Management
File Sharing
For Medical Purposes
For Mental/Behavioral Health Practices
For Physical Therapy
HIPAA Compliant
Healthcare Compliance
Historical Reporting
Insurance Management
Intake Management
Inventory Management
Invoice History
Invoice Management
Medical Billing
Mobile Access
Multi-Location
Multi-Physician
Multi-Provider Practice
Multiple User Accounts
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Patient Engagement
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Physician Management
Physician Scheduling
Point of Sale (POS)
Practice Management
Progress Notes
Real Time Notifications
Real Time Reporting
Records Management
Recurring Appointments
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Messaging
SOAP notes
Scheduling
Secure Data Storage
Secure Messaging
Self Payment
Self Service Portal
Single Provider Practice
Task Scheduling
Team Notes
Treatment Planning
Video Conferencing
Video Consultations
Virtual Waiting Room
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Availability Indicator
Availability Management
Bill Payment
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Charting
Class Scheduling
Client Database
Client Management
Client Portal
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Discount Management
Document Management
Document Storage
Document Templates
Drag & Drop
EMR/EHR
Electronic Payments
Email Reminders
Employee Management
Event Calendar
Faculty/Staff Management
File Management
File Sharing
For Medical Purposes
For Mental/Behavioral Health Practices
For Physical Therapy
HIPAA Compliant
Healthcare Compliance
Historical Reporting
Insurance Management
Intake Management
Inventory Management
Invoice History
Invoice Management
Medical Billing
Mobile Access
Multi-Location
Multi-Physician
Multi-Provider Practice
Multiple User Accounts
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Patient Engagement
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Physician Management
Physician Scheduling
Point of Sale (POS)
Practice Management
Progress Notes
Real Time Notifications
Real Time Reporting
Records Management
Recurring Appointments
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Messaging
SOAP notes
Scheduling
Secure Data Storage
Secure Messaging
Self Payment
Self Service Portal
Single Provider Practice
Task Scheduling
Team Notes
Treatment Planning
Video Conferencing
Video Consultations
Virtual Waiting Room
Workflow Management
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Cliniko Feature Reviews

11 reviewers had the following to say about Cliniko's features:

Sylvie D.

Best Software for Managing your Clinic

2019-01-25

The reminders are great, the appointment scheduler is easy to use.

Pros

Easy to navigate in, I like the staff dashboard - great way for staff to stay in touch (a question or even wishing someone a happy birthday) it creates decent reports for my marketing in regards to referral sources

Cons

I wish there was more in depth reporting options or trends notifyer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 1-10 employees)

Cliniko: Great for physiotherapy / physical therapy clinics

2019-12-04

Its good, as mentioned above in the pros and cons section. Overall very good experience and will/have recommended to all my friends in the same field.

Pros

1) SMS reminder (pay per 160 characters) but very useful to prevent no shows and lateness 2) ease to make or cancel appointments 3) can access anywhere using mobile/computer with internet 4) integration with accounting software eg Xero and other API 5) affordable

Cons

1) no package management 2) no ability to make % payments to contractors/locums

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Louise Y.

Pros and cons of cliniko

2019-03-19

Overall is great for patient documentation and patient scheduling and user friendly

Pros

I like that customer service is always helpful and responsive.

Cons

It syncs one way only so any changes to the invocie in cliniko dojesbt get reflected automatically in xero The finance features are basic The automatic sms to patient to remind them of their appointment is a hit And miss, it can indicate the message is sent but patient didn’t receive the reminder- this is a long standing problem so hopefully they can improve the reliability this

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carolyn L.

Cliniko review

2018-11-16

Clinko is the first appointment scheduling system I have used and was very easy to learn and navigate.

Pros

I like the ease of re-scheduling appointments and how easy it is to schedule appointments in general

Cons

I have seen this in other scheduling systems

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Red Guava


Hi Carolyn!

If you create the treatment from the appointment itself, it will populate the date of the appointment, as well as the date that you created the note!

You can check out this screen grab for some steps! https://cl.ly/6c374f2c9481

Here is the help guide as well! It gives you all the details you may need to create a treatment note: https://help.cliniko.com/writing-patient-notes/treatment-notes/write-a-treatment-note

Jason

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Andy L.

Excellent product, excellent support team

2020-08-22

Excellent. Nothing more to say.

Pros

Thank you everyone for making my job easier. You are really helping our small business in these difficult times.

Cons

Cannot easily see in the diary which patients have cancelled their appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Diana P.

So happy using Cliniko for our practice

2020-03-09

Great, love the paperless ability and having online booking. and access to appointments from anywhere

Pros

The user experience is easy, intuitive and thorough on the business end and the clients using it to make appointments

Cons

profit from stock sales hard to gauge and not as many reports as other softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
hayley m.

Easy to use, great customer support for any queries

2020-08-06

Pros

Really easy to set up Customer support is excellent, if I have any queries- someone gets back to me on the chat straight away with a very straight forward answer. the diary is brilliant and it sends email reminders to patients, I have had 100% attendance since using this software

Cons

Nothing, its all great

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Annie R.

Cliniko has been amazing post Lockdown

2020-05-20

Pros

Now we are starting to come out of lockdown Cliniko is making it so much easier allow me to implement automated extra screening checks, extra documentation to help keep me compliant and helping me communicate with my clients and build that trust and confidence in my clinic.

Cons

If it could manage subscriptions and allow routine ' in-app' payment that would be perfect - online payment has been added to some functionality during lockdown but it would be great if this is rolled out across the whole system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stuart K.

Great Company. Great Customer Service. Great Product

2020-10-04

Our team members are happy, our patients are happy and I’m happy.

Pros

Cliniko is very easy to set up and use.

Cons

We still have a time slot issue, but the company is helping us with it. I’ve realised that compared to the multiple issues I found with comparable systems, this is not such a big deal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Luke A.

Great Software & A Great Company

2020-03-27

9.5/10 for the software 10/10 for the customer service 10/10 for value for money

Pros

I've used many other online booking services but Cliniko eclipses them all.

Cons

The software isn't fully matured, particularly around group sessions. Though there has been slow progress, I would have hopped it would be further down the road than where it is currently. Other packages do have a lot more flexibility with customising automated emails etc, however with flexibility comes complexity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam A.

Everything you need and more

2019-07-15

Great product, easy to use and cloud based makes my life so much easier.

Pros

Cliniko allows for multiple integrations to allow the users to decide what softwares they use.

Cons

Some people say that phone support isn’t great but I much prefer their knowledge base and chat myself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more