Clustermarket Reviews

-The software is definitely more user-friendly compared to the previous one we were using here at KCL. - It allowed the combination of all the softwares that were being used here and became the only platform we are using at the moment in the building - saving time for all of us researchers. - It also allows the notification via Bookkit of any problems present in the equipment we use, which is very...

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- I would definitely appreciate if I could do several bookings in the same equipment at the same time - I mean, without the need to do it every time and click on the "confirm booking" button seven times for the same equipment in the same week. It would save time - and we, researchers, truly appreciate that. - Sometimes, some bugs appear (like double bookings from the same person in the same slot in...

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Thank you very much for the review, Rita! We truly appreciate your feedback and will give our very best to continue improving Bookkit and help scientists like you in the lab.

The software was very easy to set up, the technical support was excellent to get it working. The users find it intuitive and easy to use. Most of the features such as the booking calendar, maintenance announcements, reporting, equipment or user set-up are well designed. I am very keen to use QR codes.

I have the same equipment listed several times in different Groups. I cannot add to one user two Groups with the same equipment listed in these Groups.

Unfortunately, users are not able to have multiple points of access to equipment as there may be conflicting booking rules. For example, in group A all bookings need to be approved, whereas in Group B no bookings require prior approval. If a user was in both groups, it would cause a conflict as there would be no way of knowing which rule to follow. Nevertheless, we greatly appreciate the feedback and have shared it with the product team for their consideration.

Easy to load all equipment and see who is on it at a given time. No problems with multiple users

The page does not change to the correct day automatically making it sometimes difficult to navigate. Initially was quite challenging to use but once you get used to the software, this becomes easier.

Many thanks for your feedback, Charlotte! We are updating the system, whereby you will land on the current date - hope this helps improve your experience.

I really like how easy it is to book - just choose the room/machine you want, click on a time and drag the box down - done. It also offers the option to only request a booking, which then needs to be confirmed by the head of the lab. I am only a simple user, but for me it is really helpful to check which spaces/machines are available when, and that I can book them when it fits me to make sure I can do my work in the best possible way, without being in the way of someone else or someone else interfering with my work.

The only problem I found so far is that it is not possible to book a room for example simultaneously - e.g. we have two microscopes in one room, and since they are not separated in the descriptions, only one person can book the room for a certain time. This is a small inconvenience however, since the comment-filed helps with that.

Thank you for your feedback! Please feel free to reach out to our team who will be happy to assist you in solving any issues you're experiencing.

It is easy to use. Very useful for lab management, especially when you have a range of equipment to be shared by different users. The report is very useful to get an overview for the usage of various equipment/services.

Registering new users take time. Admin cannot register a group of new users directly and easily.

Hi Han, thanks a lot for the positive feedback! Actually, you can use our Multiple User Invitation tool to give access to many users at once. It is super easy - go to Users > Add Users > Invite Multiple Users > Select Role (e.g. Researcher) > Generate URL. Simply share this URL with your researchers - when they click on the link, they can register and have access to the account. You can even already create a Group for them with defined booking rules and equipment, and select it before generating the URL, this way, the users who gain account access via the URL will already be part of the correct group and have defined booking rules and will be able to book equipment. Hope this helps, if there's any questions please feel free to refer to our forum!

Bookkit has so far been an invaluable tool for our laboratory to return safely to work during the Covid-19 pandemic. As an academic lab we needed free booking management software that could be quickly deployed to make sure staff numbers on site could be controlled, Bookkit more than meets this need. We have found that as well as the basic function of booking equipment, Bookkit provides numerous other useful features that allows us to assign staff to 'bubble' groups (shift patterns), produce reports of staff present in various areas should we need them for track and trace, plus the ability to upload supporting documents such as SOP's and risk assessments.

Initially we had issues due to only one administrator account being allowed, which became difficult when our whole building decided to adopt the software (containing multiple labs). However the latest Bookkit version now allows multiple administrator accounts. The Bookkit team seem very keen to engage with users in order to provide a good experience and seem open to any suggestions made for improvements.

Big thanks for the feedback Joanne - we are very glad to hear Bookkit has proven useful during your return to the lab. We will continue to engage with our users and collect feedback to keep improving and making our system better!

This software is very easy to use for both administrator (my primary use) and end user. Setting up new users and training take little to no time.

Users are unable to edit their bookings after-the-fact, which is difficult when this is being used for billing (I am doing it all myself). The only way for users to edit past bookings is if they get admin status, which would make it much more difficult for them to use (would see everything vs. just the instruments they can use) and take away the point of the software.

Thanks for your feedback, Jackie! We are already looking at developing a feature that tracks real-time usage, so if a user is finished with the equipment before the pre-scheduled booking time, the system will automatically update the booking information to reflect this correctly. Based on your comments, we believe this feature would address your issue.

I like the calendar view and it’s moderately easy to use.

No easy mobile interface, Could have been more simple even in the web version. It take more time to load.

I find it very easy to use and the new features that are being added makes it even more user friendly

Trying to get our lab users on board with using it

Thank you very much for the feedback, Chantelle!

Simple and book multiple slots altogether.

Some options are hidden if not use for a while.

Thank you for your feedback.

The software comes with many features including assigning research groups their own equipment (which they can also be responsible for via the roles of instructors and technicians), it allows charging for the use of the equipment easily, and can place in time restrictions for reopening our lab due to Covid measures. The update recently that allows multiple admin users and viewing other labs/organisations in one makes it much more user friendly and allows for more flexibility.

I feel like multiple bookings could be made easier. Currently users have been block booking for the whole week but then that all falls under "one" booking even if it is across multiple days. Would be nice if bookings that last for longer than 24 hours be separated into separate bookings, so that when we run a report for Covid reasons, they come up as "completed".

Hey Leanne - thanks for the great feedback. We are constantly working on improving the system and will take your comments into account!

Your booking system was easy to implement, and it is easy for my users to use. We have a small facility in a university, and I run this facility by myself. I am so grateful that you provide your product to places like ours. In addition, your customer support is excellent! We have been working with [SENSITIVE CONTENT], and she has been wonderful. She responds to my questions quickly and thoroughly, and she has been very helpful.

I have been very happy with your software.

Many thanks for your feedback, Annette!

The ease of use for not only the administrator but the users. This program allows our facilities to track users which is critical for assessing risk due to Covid

The only con for me at this time is that we do not fully use this program which I am hoping we can utilize in the future.

Thank you for your feedback! Feel free to reach out to our team who will gladly help you implement the system.

Easy to schedule the equipment with multiple groups

Interface can be cleaned up a bit. Booking module timers are not that user friendly

Thanks for your input, Ravi! Our team is currently working on updating our UI which will make the processes easier and more user friendly.

It makes the lab management - booking, approval, and track record easier.

a few things could be improved: 1. create phone apps 2. assign trainer automatically/selecting option upon booking by an untrained user. 3. one click the approval page as an option for booking request

Thank you very much for your feedback! Your suggestions have been shared with our product development team.

The easy way of allowing to organize/book a section. Its a great software to organize a space with to many people working on it.

Sometimes there are updates that interrupt the easy functionalities and take some days to get back to normal.

Thank you very much for your input! We've shared this feedback with our development team.

The ease to create, organise and use booking systems for the equipment in the lab.

It would be better if it had a chemical inventory system.

Thanks for the feedback Ignacio - it helps us to continue improving!

Great software overall, although mobile interface is not the best

As mentioned above, the mobile website is very hard to navigate and book times in

Thanks for your feedback, Daniil! Our team is currently working on updating our UI and improving the mobile experience which will make using the system much more streamlined.

Great idea, works well for universities.

A bit outdated. I wish there was an app that you could download on your smartphone instead of logging in to website.

Thanks for your feedback! Our team is currently working on updating our UI which will make using the system much more streamlined.

We use the groups functionality a lot for permissions and the calendar view is very useful for high volume instruments.

The calendar sometimes gets stuck on a previous date/view and does not default to "today"

Thanks for your feedback, Tyler!

Easy to use and good value for the money.

The user interface is less user friendly than labagenda for example. Looks a bit from the era of windows windows 7.

Many thanks for your feedback, Daniel! Our team is currently working on updating our UI which will make using the system much easier.

Versatile features that comprehensively cover almost every aspect of managing lab equipment.

Booking equipment is easy and the confirmation email is very useful.

Thanks for your feedback! Our team is currently working on updating our UI which will improve navigation and your experience.

Easy to load all of our equipment on to the software, easy to book. The interface is reasonably inquisitive and works seamlessly between multiple users.

The my booking or equipment booking page could be improved by adding a core hours 9-5 feature - where these boxes for booking/viewing bookings are slightly larger than those outside of these hours. This would make the visibility of bookings easier.

Thanks for the positive feedback, James! We have forwarded your comments to our development team.

A couple of research groups use this in my institute, it helps multiple teams to effectively manage their time and plan the usage of instruments connected to the software. It offers flexibility by helping to plan well in advance and also accommodates making changes to the plan if there is something.

The User portal can be made much more simpler. It sometimes takes extra time to navigate and get to the action.

Thanks for the feedback, Jeru! We will shortly be updating our user interface which will make the experience much more straightforward.

Instrument management (reservations) is very useful and beneficial for smooth running of the lab

Sometimes there are too many steps to reserve or request and equipment.

Thanks for your input, Jad! We will shortly be updating our platform to improve the user experience.