DENmaar Guardian Reviews

The easiness of the day sheets and running payments

not being able to reject a cancellation once i cancel an appointment

I appreciated that the DENmaar team was responsible for billing aspects.

I dislike how outdated the mental health information is. The system is not set up well for therapeutic needs due to this. It is also not adequate for documentation for children receiving therapy services. The system is also consistently showing error messages. Clients cannot easily access the client portal.

I like the aesthetic of it and how appointments are easy to manage.

Sometimes it can be slow especially with multiple tabs open.

After years of using another billing company, I finally was able to get payments in a timely manner. Payments that actually reflected what I earned!

Until recently, communication regarding problem accounts was an issue, but that seems to be resolved now.

icon that shows you wrote a note on the calendar

having to reload the to do list a few times before it shows up

Easy to use.Very user friendly and I felt capable navigating it.

Nothing! There is nothing about the product I would change

DENmaar Guardian has been helpful with getting me credentialled with insurance companies at my group practice. I have been able to reach out when I have questions and have had those questions answered promptly.

DENmaar Guardian has been very helpful when I first joined the practice, but not as involved with my services since that time.

The insurance billing software and service is the best I have ever experienced. We are a large practice with a high volume of claims, and Denmaar is efficient, timely and thorough in their process.

There have been some bugs that needed working out along the way. The Denmaar IT team, has been timely in their fixes.

This is an easy to set billing software, and they have provided more than just support. They have helped us through changes in credentialling, which is the most challenging part of the billing practice .

I would like it to link with Practice Fusion.

The appointment timeline feature and the Wiley Note

The Telehealth feature and the scheduling

easy to use. fast and effective and customer service communication quickly.

denied claims explanation could be more detailed

The ease of entering data, the quick turn around

Insurance can still be frustrating. There is no getting around that.

Most people are enjoyable to work with and respond within a reasonable time. I like the notes options. I like having assessments easily accessible.

The EHR needs a lot of work and updates, especially the virtual option. Also, the schedule doesn't allow you to update full series but only one session date. There are significant errors and difficulty with the telehealth. A lot of my clients have issues with getting logged in or staying connected to the session. I think it would be so much easier to just have a virtual link they click on to connect...

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this application is easy to use and we are able to start using without needing lengthy trainings to get started. Patient Portal is easy for the patient to navigate. During Covid it provided a HIPPA compliant platform for us to easily see patients via Telehealth. It is a comprehensive program that offers, billing, credentialing, EMR/EHR, e-prescribing all that are very easy to use. The provide many rating scales within the system that can be assigned to the patient and allow for the patient to log into their portal and complete assessments. They also update add new assements/rating scales to the system at the business request.

The only con with DENmaar has been that at times it has been difficult to directly contact staff about specific issues regarding credentialing issues. However, [sensitive content hidden] have always directly addressed any issues when notified.

The billing process efficiency is great!

Early on there were some glitches with the telepsych system.

I've been using DENmaar for over five tears and enthusiastically recommend it to any mental health practice of any size.

The only negative, I am turning into a positive. There are times that I feel an option or a report would be useful. I contact them and the feature is often there, and I just need to learn where it is. If not there, they work quickly to implement a request.

The profile view for patients is easy to use.

Confusion with the claim status's and tickets. The ability to locate issues with claims.

Pricing was not subscription model, easier for starting a new practice. The scale of pricing never outpaces the revenue either, it's a flat percentage that is manageable.

The customer facing portion of the portal is less consistent, but they're making improvements every few months.

The RCM allows practices to seamlessly manage all patients and providers. The charting and documentation is easy to access and allows the providers and staff to manage patients on the EHR. Some EHR platforms can be endlessly complicated and take hours to train staff to be able to use, however Denmaar has all of the features in a simple design that staff of all levels can navigate easily.

The scheduler needs improvement for practices that have multiple providers.

Easy to use and can request updates or add-ons easily. They have GREAT customer Service and will always make themselves available.

We would really like to use their Telemedicine but had some complaints with our providers stating it had glitches. DENmaar confirmed they are working on it.