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Reputation management & patient communication for healthcare

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Doctible Features

Features Summary

Functionality

4.8

/5

260

Total features

69

6 categories

Doctible features

2-Way Messaging
API
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling

Common features of Patient Engagement software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Calendar Management

Price starts from

249

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.8

/5

260

Price starts from

249

Per month

Total Features

69

Unique features

  • Landing Pages/Web Forms

  • Contact Management

  • Interaction Tracking

  • Shortcodes

Functionality

4.4

/5

2.6K

Price starts from

29

Per month

Total Features

131

Features in Common

23

Unique features

  • Real Time Editing

  • Physician Scheduling

  • Historical Reporting

  • Multi-Provider Practice

Functionality

4.4

/5

735

Price starts from

ic-pricetag

No pricing info

Total Features

97

Features in Common

30

Unique features

  • Patient Scheduling

  • Therapy Notes

  • Online Scheduling

  • Chat/Messaging

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DoctiblevsThryv

Reviewers who mentioned features said:

LM
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Lindsay M.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great company to work with at a low cost

Reviewed a year ago

We've really enjoyed the ease of how the company works and integrates with our software.

Pros

Website management and communications have been great.

Cons

There isn't really anything I don't like.

MC
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Michele C.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible Product

Reviewed 4 years ago
Pros

The product is inexpensive than better known alternative companies but for a reason. They cannot deliver. Buyer beware.

Cons

This company offers poor integration with practice management software. They are unable to read an existing schedule and will send review requests to patients with unconfirmed appointments and to patients who didn't actually present for treatment. I asked to not have any review requests sent during the time that my office was closed for routine care and only providing emergency treatment. Doctible...

VS
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Vanessa S.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Doctible is awesome!

Reviewed a year ago
Pros

Doctible is very easy to use and very organized. It makes communication with patients flow easily.

Cons

Sometimes there are too many texts being sent out but I know that is a setting that fixes that. The website updates a little later than eaglesoft so if an appointment is moved or canceled last minute, it still sends a reminder to the patient.

SM
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Stephanie M.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ellis Chiropractic Doctible Review

Reviewed 4 years ago

Overall we're having better success with patients responding via text and our Google and Facebook reviews!

Pros

The ease of texting w/patients and the Google Reviews - our reviews went from 20 to 72 within 2 months! I also like that the texts display the practice phone number, and the reminder texts are minimal so patients don't get overwhelmed

Cons

We would really like patient recall - if a patient hasn't been seen in 3-4 weeks an automatic text and/or email would be sent to them

FZ
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Fanrui Z.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Doctible

Reviewed 8 months ago

It's great, our patients love the appt reminders and being able to communicate with the office via text message.

Pros

How easy the program is to use, the reminders our patients get are wonderful and customizable

Cons

I don't have any dislikes for the program

MT
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Melissa T.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Medical Practice Software

Reviewed a year ago

Doctible has been so easy to learn and manage that it has been a great experience to our office. The customer care and follow up is wonderful. I would tell anyone that the customer service and level of professionalism with Doctible is top tier. Doctible is always there to help when you need them.

Pros

Doctible has been a tremendous help to our office staff, doctors and our patients. Everything from office to patient communication, appointment reminders and notifications to forms and patient information is streamlined in the software making our jobs much easier and patient compliance greater.

Cons

I do not think there is anything that I can list that I dislike.

AP
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Alex P.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Doctible experience

Reviewed 5 years ago

Doctible has provided an excellent return on investment. The positive Google reviews are money. We are now getting new patients who when I asked who referred them they are saying "great online reviews." Another plus is if a patient wants to leave a negative review, it goes directly to me the owner instead of being posted online so I get a chance tor respond. Overall we went from about a 3.5 star average rating on Google to about a 4.9 now!

Pros

I like that it makes it so easy to get surveys to patients in order to get reviews. You can always ask someone to give you a good review online, but that is hit or miss. With Doctible they automatically get a prompt for a review with the option to post on Google, Yelp or Facebook, so that makes it really easy to do.

Cons

I have so many reviews linked to my website, that I would be Ok to stop that part of the program if it saved me a few bucks.

Vendor response

Hi Alex! It is a pleasure serving you and your practice. We really appreciate you taking the time to share your experience with our product. Receiving positive reviews is always the best and we're happy Doctible is able to assist with that. We're looking forward to seeing your practice grow with all the new reviews you're receiving!

MW
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Melody W.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Customer Service- Wonderful product

Reviewed 4 years ago
Pros

We have worked with Doctible for several years with their patient review platform and are very happy with their program. We are now working to set up texting, patient reminders and patient forms. I have been very impressed by my recent interactions with the representatives I have dealt with (primarily [SENSITIVE CONTENT HIDDEN]). I have found each one to be personable, knowledgeable and extremely...

Cons

Cost of course....they are reasonable, but lower cost is always a bonus.

AM
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Albert M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent and effective tool

Reviewed a year ago
Pros

It's great that the office staff can text the patients in real-time. We can communicate like a "regular" person with the patient and seem more connected (but still professional) that way. And it's great that Doctible is easy to use, due to the way that it's website is creatively layed out.

Cons

The integration is seamless...all these years, don't remember having an issue where Doctible disconnected from Dentrix. And it's easy to use and communicate with patients.. I honestly like Doctible.

MR
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Mellissa R.

Medical Practice, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Saves time and gets results

Reviewed a year ago

So far so good easy to use and customize bulk messages or messages in general very user friendly and easy to keep an eye on reviews so that we can be proactive if a patient did not have a good visit.

Pros

Doctible is user friendly and customizable. I love the sms feature more often than not you get a response from patients quicker than you would be able to actually speak with them if you try calling and leaving a message.

Cons

Not much I can say that I dislike; other than if a patient cancels or we cancel an appointment and it is the day of patients sometimes still get reminders about the appointment but that is the only thing that comes to mind. We have adapted and tell them to disregard any future reminders for the specific appointment.

TH
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Tyler H.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Consistent reputation managment

Reviewed a year ago

Increasing the Google reviews has allowed us to reduce our marketing budget in other areas

Pros

The appointment reminders are great, but there are many companies that offer similar reminders. Doctible has consistently increased our Google reviews with excellent results, better than the three other reputation management companies we used before them.

Cons

I would like the option of a text notification when someone responds to an appointment reminder

KC
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Kristi C.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Doctible for Dental Practices

Reviewed a year ago

Doctible is a wonderful program for what our office needs and our patients like it as well.

Pros

Doctible is user friendly and easy to learn. Navigation is key and the customizable templates allow us to effectively communicate with our patients quickly and effectively.

Cons

If it were able to be intergrated with Dentrix, that would be great because Dentrix's communication function isn't as user friendly or effective as Doctible.

MK
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Maria K.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cover all the basis that other software runs short

Reviewed a year ago
Pros

I was glad that we were able to incorporate the Doctible patient review system with our current software and messaging system. Although both had a basic review outreach, the Doctible system was more user friendly for our patients and Doctible did a much nicer job in getting the reviews onto Google. They also helped make the reviews available on our website (Google and non Google reviewers) so all future patients could see them. The also scan the reviews and any that seem like a question needs to be addressed they send it directly to me so it can be taken care of ASAP.

Cons

I can't think of anything that would be a deterrent to using the doctible Review system.

SD
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Sonja D.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Product

Reviewed a year ago

In my personal experience Doctible is the best review platform out there. We left Doctible twice, not because we weren't happy, but because our management software offered us the ability to send patient reviews included in the cost of what we were paying. We thought financially it made sense to leave because of this; however, both times we were highly disappointed and came back to Doctible. Our practice is in a highly competitive market and it is important to maintain a visible online presence. With our previous company we received very few reviews during our time with them and upon switching back to Doctible we immediately began averaging between 4-7 Google reviews a week. We have learned our lesson not once, but twice and will not be leaving again!

Pros

Doctible is user friendly - not only for our business in sending reviews, but for our patients to receive them and go straight to the review platform to review us or leave feedback that comes directly back to us.

Cons

There is nothing that I would change in their review platform.

JC
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Jackie C.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly recommend Doctible

Reviewed a year ago

Overall our office has had a positive experience with doctible. Any issue I have had has been resolved within the day or latest next day. The 2-way texting and the review management has been our favorite feature of doctible. We have seen a huge increase in the amount of google reviews we are receiving weekly.

Pros

I love most the ease of use of the doctible dashboard, the convenience of being able to text our patients in real time. I also like that our texting number is the same as out office phone number so there is no confusion for the patient. The other thing I love about doctible is the customer support. It is helpful being able to live chat with the doctible support team. Everyone is always helpful and friendly. The integration on boarding process was easy and all of our staff learned the doctible software within a day.

Cons

Doctible has a feature to read our EMR (Compulink) software appointment schedule. So when patients request appointments online they can actually see our availability. As of now doctible is not able to write back to our Compulink appointment schedule. That would be something we wish to see in the future and from my understanding they are working on it with Compulink.

LL
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Linda L.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Set it and forget it

Reviewed 4 years ago

We have been able to raise our Google and FaceBook ratings.

Pros

Once you set up everything, you can pretty much sit back and watch your reviews come in. Auto responses are great; they keep you HIPAA compliant, and it gives you opportunity to reach out to unhappy patients.

Cons

In my last practice, I set this up as automatic. When I brought my current practice on, I was told the automatic release was no longer an option. I was able to talk them into doing the automatic feature.

CS
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Christine S.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Works very well for our office!

Reviewed a year ago

It has been a game changer for us communication with our patient and also to manage recalls and appointment reminders. Support is always helpful and professional.

Pros

User friendly platform, you get suggestions for number of reminders that should go out but can easily change it if needed. Templates are easy to change, and to upload photos. The morning email will let you know how many unconfirmed patients we have for the next few days so you can focus on those. Many patients prefer text messaging, and this allows us to meet their needs.

Cons

If you need technical support, it is not 24 hrs./ at times you have to wait a few hours until they open since we are clearly not in the same time zone.

CT
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Chadwick T.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Doctible Services and Software

Reviewed 4 years ago

This experience has been overall a great experience. The rep has been great and responsive, the customer services has been great and quickly responsive to anything we need and the get detailed information from us to ensure we have it right the first time! This takes a huge relief off of my shoulders as I have so much I already do day to day.

Pros

I love the simplistic fashion in which our patient surveys are quick and easy for them to use and for our team to use. It has helped us with our reviews, receiving more raw feedback and the website messenger has helped with our community and patients inquiring about us and our services to give people options. This has helped with those who aren't fond of phone calls anymore.

Cons

The software had opened us up or made us possibly have issues with malware/viruses but Doctible seemed to have acted quickly and moved forward to take care of the issue.

PM
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Paul M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic service!

Reviewed a year ago

Review management, & patient communication

Pros

Great at boosting reviews and facilitating conversations with new and existing patients!

Cons

Needs to have capability of toggle a switch for English/Spanish for individual accounts, or a translate button maybe?

CF
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Carolyn F.

Medical Practice, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Orthodontic practice use

Reviewed a year ago

See Cons comment. I was very disappointed in the support or lack there of we received with the online forms. Due to the issue we had to find another service provider that had an efficient workflow for our office. I found it difficult to communicate with anyone due to people working remotely and there was a delay in communication due to this. I feel that we should have had the ability to terminate the online forms portion of the contract due to the service issue and then the change of platform as the change no longer met our needs or made it efficient for us to use.

Pros

One feature our office likes about Docitble is the ability to send links specific to our office locations. Prior to using Doctible, we would request that our patients review us on Google. One office location had a ton of reviews and the others weren't ranking as high, due to this. Doctible allowed us to request reviews for the individual offices, which helped to even out the ratings.

Cons

At one point we were utilizing Doctible online forms. At first it was easy to use and made the intake process more efficient. Then there was an issue with the developer. We weren't able to open the files that were being completed by our patients. We then had to request that they manually complete the forms in our office, which meant they were doing double the work. Doctible's solution was for us to...

SR
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Shelly R.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Review Generator Program we have used thus far!

Reviewed a year ago

The best take away from using Doctible was the amount of reviews generated and posted directly to Google not through a third party. Doctible made it easy for our patients to leave a review and then Doctible posted the review to Google so our patients didn't have to!

Pros

For us the amount of reviews posted to Google after we started Doctible was amazing! Doctible definetely bumped us up on the Google listing as well. Also the price was very conservative compared to other companies providing the same services or close to the same services.

Cons

I wish Doctible could do talk to text and also integtrate your new patients forms to automatically populate in the software system we use for our Dental office.

JB
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Joe B.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Affordable Option for A-La-Carte Reputation Management

Reviewed a year ago

We have been happy overall with the service provided. It is a cheap option for us and even gives some functionality that is not available from other services.

Pros

My 2 favorite features are the automated responses, and the cheap a-la-carte option.

Cons

Nothing negative to note about the service.

KW
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Kate W.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Doctible is a game changer

Reviewed a year ago

Doctible has been a great solution for us. It really helps us spend more time on patient care and less time with reminder calls.

Pros

Doctible is very intuitive and easy for staff to use. It saves us so much time and most patients really prefer the text messages and emails to phone calls. Use of Doctible has also lowered our no show rate.

Cons

I really like the digital forms. But I wish there was a link that patients could use to request it instead of us having to send it. There is also so much integration with compulink that I wish there was a more direct way to attach the forms.

HT
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Hannah T.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good value, great for texting patients

Reviewed a year ago

Good. Customer support can be hard to get on the phone, but the chat feature is great.

Pros

We love being able to text our patients. Many times they'll answer a text when they won't answer a phone call

Cons

Appointment reminders can be customized by appointment type, but only if you choose from our pre-loaded list of appointment types. If you free-type an appointment type for an odd situation, Doctible loses that customization and won't do the specific reminders you had set up.

BB
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Brittany B.

Hospital & Health Care, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Doctible!

Reviewed 4 years ago

Not every patient we see will leave a review, but Doctible has made it easy and convenient for our patients to do so.

Pros

The price is much cheaper for the service than with other providers. The dashboard is easy to use and sending a review to a patient is quick and easy. We like how all the reviews can be accessed directly from the dashboard and that we can customize what type of review request to send.

Cons

I wish it integrated with our practice management software (TDO), but it's specifically for endodontic offices and not many companies integrate with them yet. However, since the dashboard is so easy to use, it's not a huge deal for us.