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DoctorConnect vs Review Wave Comparison

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Overview

Category Leaders

DoctorConnect is an appointment reminder and patient engagement software which enables medical, veterinary, and dental practices...

Category Leaders

Review Wave is a cloud-based review management solution which assists chiropractors, dentists, veterinarians, audiologists,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

210

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

299

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

70

5

4

3

2

1

59

8

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

66

5

4

3

2

1

59

2

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Love the software and [SENSITIVE CONTENT] has been awesome as the contact person. This has helped our office with NoShows alot.
The ability to notify patients via text is a great feature. The software is fairly easy to use and overall is a great product.
The actual program has increased our confirmation rate ten-fold. DoctorConnect has been a great addition to our office and I am so thankful I found them.

Pros

The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.
The team who presented the product and set up our system did a great job. Team is friendly and eager to help whenever we have questions.
We use it and will continue to use it. Great company doing awesome things and doing them well.

Cons

Our company has been using this product for 3 years and I do not have one thing that I dislike from this product.
Had to get stand-alone version because no patch was available for my EHR at the time program was implemented.
If we have to cancel appointments, we don't have to call patients. You can send them a message.

Cons

Sometimes the software gets confused when we add in a same day appointment. Because of that, the patient gets an additional text and they get confused.
Paperwork is frustrating for patients and they complain about it.
Overall, my experience has been poor. I was promised that their software integrated with mine, and would be very simple to use.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features87
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Chat/Messaging
  • Client Portal
  • Commenting/Notes
  • Communication Management
  • Confirmations/Reminders
  • Contact Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • EMR/EHR
  • Electronic Payments
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • For Dermatologists
  • For Medical Purposes
  • HIPAA Compliant
  • Live Chat
  • Medical Billing
  • Medication Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Payment Reminders
  • Physician Management
  • Practice Management
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • SMS Reminders
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Two-Way Communication
  • Video Conferencing
  • Virtual Waiting Room
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Workflow Management
  • Total features26
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Chat/Messaging
  • Client Portal
  • Commenting/Notes
  • Communication Management
  • Confirmations/Reminders
  • Contact Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • EMR/EHR
  • Electronic Payments
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • For Dermatologists
  • For Medical Purposes
  • HIPAA Compliant
  • Live Chat
  • Medical Billing
  • Medication Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Payment Reminders
  • Physician Management
  • Practice Management
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • SMS Reminders
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Two-Way Communication
  • Video Conferencing
  • Virtual Waiting Room
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations8
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations21
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

Alternatives

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User reviews that mention these apps

WH
AvatarImg

William H.

Medical Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DoctorConnect logo

DoctorConnect

Appointment Reminders Made Easy

Reviewed 5 years ago

The DoctorConnect Support team has been outstanding to work with. They helped us customize our Survey eMails, and they were easy and excellent to work with.

Pros

DoctorConnect syncs with our web-based PM system, and has delivered outstanding appointment reminder and review/survey collection for us for several years. We've not any a single technical glitch in since we converted to them in early 2016.

Cons

We knew going into the selection of DoctorConnect that it would not be a bi-directional interface in the short-term. The 1-way interface presents 1 or 2 predictable problems but it is not a major issue.