Document Control vs IT Glue

Google Docs

Google Drive

Google Workspace

Google Docs is an online word processor that lets businesses create and format text documents and collaborate with team members in real time.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

MediaLab's Document Control enables laboratories to take control of documents & procedure manuals, meeting CAP, CLIA, Joint Commission, FDA, EPA, ISO 15189 regs

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Audit Management

Audit Trail

Change Management

Collaboration Tools

Commenting/Notes

Compliance Management

Compliance Tracking

Configurable Workflow

Content Management

Corrective and Preventive Actions (CAPA)

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Data Storage Management

Digital Signature

Disaster Recovery

Document Automation

Document Capture

Document Classification

Document Generation

Document Lifecycle Management

Document Management

Document Review

Document Storage

Electronic Signature

Email Management

File Conversion

File Management

File Recovery

File Sharing

For Medical Purposes

Forms Management

Full Text Search

HIPAA Compliant

Indexing

Lab Instruments Integration

Mobile Access

Multiple Format Support

Offline Access

Optical Character Recognition

Quality Assurance

Quality Control

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Records Management

Reminders

Reporting & Statistics

Revision History

Risk Assessment

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Secure Data Storage

Summary Reports

Task Management

Template Management

Third-Party Integrations

Version Control

Workflow Management

Proprietary

Document Control

Web-based

Document Control - Single Facility

Document Control for Enterprise

Digital Marketer

Document Control software has enabled us to efficiently manage lab procedures and edit documents without making costly errors.

Pharmacist

Works well for automatint and centralizing document approvals and more

Graduate Research  Assistant

Very much customizable user interface for document preparation.

Lab Procedures

Pricing

Approval Process

Customer Support

User Interface

Large Enterprises

Small Business

Mid-size Business

Vastian

N-central

N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

N-sight RMM

N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

SuperOps

SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. Packed with features like asset, policy, patch, and client management, SuperOps.ai is on a mission to build the next-gen MSP platform.

IT Glue is an intelligent Document Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.

Active Directory Integration

Asset Lifecycle Management

Asset Tracking

Backup and Recovery

Catalog Management

Change Tracking

Checklists

Configuration Management

Contract/License Management

Credential Management

Customizable Branding

Customizable Fields

Customizable Forms

Dashboard

Dashboard Creation

Documentation Management

Drag & Drop

Encrypted Password Storage

Event Logs

For the IT sector

Help Desk Management

Inventory Management

Inventory Tracking

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Base Management

Knowledge Library

Knowledge Management

License Management

Monitoring

Onboarding

Password Management

Performance Metrics

Policy Management

Relationship Mapping

Remote Monitoring & Management

Reporting/Analytics

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Supplier Management

Support Ticket Management

Support Ticket Tracking

Tagging

Templates

Text Editing

User Management

Workflow Automation

By industry, IT Glue reviewers are most commonly professionals in information technology and services (64%). The most frequent use case for IT Glue cited by reviewers is managed service providers (MSP) (55% of reviewers).

Users and use cases

The IT Glue integrations most frequently cited by reviewers are: Autotask PSA (an IT management product rated 4.2 out of 5 for its integration with IT Glue), ConnectWise PSA (a managed service providers (MSP) product, 4.6), and Datto RMM (a remote monitoring and management product, 4.5).

Integrations

IT Glue is a document management program offering key features such as secure data storage, access controls and permissions, document management, knowledge base management, and audit trail, among others.

IT Glue

iPhone

Android

iPad

Passportal

Microsoft SharePoint

Bitwarden

Atera

Microsoft OneNote

Jira

ConnectWise PSA

Basic

Select

Enterprise

Inconsistent search experience

System Administrator

Searching Documents by their name/title - specifically if those documents are within folders for organizational use - is next to impossible. Since the search function is so key to the ease and efficiencies we have found by using this product, the fact that folders complicate this feature has forced us to remove any and all folders. Why spend time paging through folders trying to remember what categorical property we assigned it, when we can use the search bar and narrow the options down to 10 or less options?

director of client services

searching via search sucks, when putting items inside folders it makes things hard to find

50% of reviewers feel negative about IT Glue’s search functionality. Some users say the search feature is unreliable, especially when locating documents within folders or searching for specific keywords. Reviewers indicate that inconsistent results and the inability to search across all folders create confusion and slow down information retrieval. They report that the search bar often misses relevant documents, requires exact phrases, and sometimes fails to display expected results. Some reviewers find that these limitations force them to avoid using folders altogether, which undermines organizational structure and reduces overall efficiency.

Streamlined daily operations

IT Specialist

It excels at centralizing knowledge and improving operational efficiency.

96% of reviewers feel positive about IT Glue’s efficiency. Reviewers indicate that the platform significantly streamlines daily workflows by centralizing information and automating routine processes. Some users say it boosts productivity by making it easier to organize and access critical data for multiple facilities. They appreciate how it simplifies knowledge management, reduces time spent on repetitive tasks, and enhances overall operational effectiveness. Some reviewers find that the tool’s intuitive design and features like the Smart SOP generator help them quickly create consistent procedures, allowing their teams to work more efficiently and manage tasks with less effort.

Flexible asset organization

Technical Documentation Specialist

Being able to create custom flexible assets using the software is also extremely easy and allows us to create meaningful data that is customized to a particular business process or role.

88% of reviewers feel positive about IT Glue’s asset management capabilities. Some users report that the ability to create, customize, and link assets makes it easy to organize and retrieve relevant information without duplication. Reviewers appreciate the flexible asset system, which allows them to tailor asset templates to specific business needs and processes. They say the platform’s relationship mapping and integration options provide clarity on asset interconnections, benefiting both new and experienced team members. Users think storing all asset data in one place improves troubleshooting, customer support, and overall IT management.

IT Systems Analyst

Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients.

The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place.

Technical Support

It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information.

Operations Manager

It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform.

IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it.

It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management.

Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time.

With Kaseya now integration its whole stack together - the benefit of organizing all your data into IT Glue just continues to improve with time.  

Senior System Engineer

IT Glue provides a single source of truth for IT documentation, making it easy to store, access, and share critical information like passwords, configurations, and SOPs.

Owner

For a growing business, it has proven to be the ultimate tool to scale while allowing for shared access without sacrificing service to the customer.

Document Control vs IT Glue Comparison (2026)

Document Control vs IT Glue Comparison (2026)

Document Control

IT Glue

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives