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DrChrono vs Aesthetic Record Comparison

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Overview

Category Leaders

Cloud-based EHR with fully customizable medical templates and easy billing software with industry leading iPhone and iPad apps.

Aesthetic Record is a cloud-based practice management software designed to help aesthetic clinics manage online booking,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

250

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

12

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

481

5

4

3

2

1

230

136

46

25

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

3.4

58

5

4

3

2

1

25

4

12

5

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
52%
would recommend this app

Pros

DrChromo has a good payment plan compared to other similar EHR which helps to save money. It keeps improving its functionality.
I love the ability to take templates that other users have created and then edit off of those. Also like that square is integrated with it for payment.
The feature we liked best was auto posting of insurance payments. Also, the reporting package had great flexibility.

Pros

I LOVE, LOVE, LOVE aesthetic record. I seriously couldn't have built it to what I have within a year without them.
They save me time which makes me more money. Their system is easy, robust and great customer service.
The response time is the best of any software tool we use for our business. I can't say enough good things about the ease of getting in touch with a real human being.

Cons

Its handled by auto generated scripts and it only gets to a live person via email, not a phone call, when the problem is out of hands and escalated by an irate consumer.
Pushy salespeople, bad experience with sales and billing staff, expensive. Took 6 months to integrate billing software with clearinghouse, poor follow up with customer service regarding this process.
Labs are always a problem they never receive it. With that situation of the labs i can tell that maybe is the labs company and not the Drchrono, but im not 100% sure whos guilty for that.

Cons

They have terrible customer service. They require you to chat for all problems and they basically send you articles to read to figure it out for yourself.
The absolute worst part of this company is they do not let anyone converse through any median except texting via the program. No phone support or email.
Even, the [SENSITIVE CONTENT] took 3 weeks to respond and doesn't even answer our concerns. When I asked to be refunded for monies charged, she did not reply.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features112
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Automated Scheduling
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Decision Support
  • Digital Signature
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Prior Authorization
  • Electronic Signature
  • Employee Management
  • Exercise Library
  • Faculty/Staff Management
  • For Cardiologists
  • For Chiropractors
  • For Dermatologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Optometrists
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Urologists
  • Formulary Management
  • Gift Card Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Historical Reporting
  • Image Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Onsite Registration
  • Order Entry
  • Outcome Assessment Tools
  • Paper-Based Claims
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Progress Notes
  • Promotions Management
  • Quotes/Estimates
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Check-In/Check-Out
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Scheduling
  • Telemedicine
  • Therapy Notes
  • Third-Party Integrations
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Total features56
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Automated Scheduling
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Decision Support
  • Digital Signature
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Prior Authorization
  • Electronic Signature
  • Employee Management
  • Exercise Library
  • Faculty/Staff Management
  • For Cardiologists
  • For Chiropractors
  • For Dermatologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Optometrists
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Urologists
  • Formulary Management
  • Gift Card Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Historical Reporting
  • Image Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Onsite Registration
  • Order Entry
  • Outcome Assessment Tools
  • Paper-Based Claims
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Progress Notes
  • Promotions Management
  • Quotes/Estimates
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Check-In/Check-Out
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Scheduling
  • Telemedicine
  • Therapy Notes
  • Third-Party Integrations
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition

Integrations

  • Total integrations29
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations11
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

SJ
AvatarImg

Stacey J.

Legal Services, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

DrChrono logo

DrChrono

DrChrono

Reviewed 2 years ago

Medical record notes and updates

Pros

Easy to use. Love the messaging options.

Cons

Sometimes hard to find parts to add needed information.

Vendor response

Thank you so much, Stacey! We are so glad to have you as part of DrChrono.

DC
AvatarImg

Dr Collins A.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DrChrono logo

DrChrono

DrChrono- Practice (Record keeping/ data Management) made easy

Reviewed a year ago

Awesome so far. It makes patient record easy

Pros

Complex but Flexible> It Has a wonderful User experience and the user interface is easy to navigate.

Cons

Occasionally slow maybe due to network.

Vendor response

Hi Dr. Collins! Thank you so much for your review! We are so glad to hear you are enjoying your user experience and appreciate you being a part of DrChrono! Best, The DrChrono Team

JD
AvatarImg

James D.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DrChrono logo

DrChrono

Do not use this software product

Reviewed 3 years ago

I purchased this software for my primary care practice, the features seemed to fit very well. After eight months, and $10,000 paid, I have no product. After paying over $5000 to my existing software product to package the data onto a thumb drive, they were never able to extract the data. The TechTeam was clearly inept, inexperienced, and woefully lacking in training, experience, or knowledge. Countless...

Pros

Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software

Cons

Very poor customer support, and lack of knowledge by support teams

JR
AvatarImg

James R.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DrChrono logo

DrChrono

Super iPad electronic medical record

Reviewed 8 years ago
Pros

Easy to use. Excellent help desk when needed which is rare. Excellent electronic prescription iPad integration with the electronic record.

Cons

Nothing. This company is always on the cutting edge of Silicon Valley.

JS
AvatarImg

Jaime S.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DrChrono logo

DrChrono

Very easy to use and love the dictation component on the iPad.

Reviewed 6 years ago
Pros

Easy to use on iPad and iPhone, love that fact that I can send a controlled Rx via eRx. Ordering controlled Rx pads are expensive.

Cons

Doesn't show the active allergies in the record when sending a Rx. Would be great if allergies would display on the prescription screen when sending a Rx

MY
AvatarImg

Michael Y.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

DrChrono logo

DrChrono

MUCH better than my previous system!!!

Reviewed 8 years ago
Pros

Very customizable, simplifies record keeping. Nice Interface! The woman assigned to me for training, Jenny Parker, is very easy to work with, attentive and knowledgeable.

Cons

As with all software, there are a few minor things I would do differently.

KW
AvatarImg

KAREN W.

Medical Practice, 51-200 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

DrChrono logo

DrChrono

Review of DrChrono ERH

Reviewed 6 years ago

I don't have any general comments about DrChrono. As I mentioned earlier, the students find the software very easy to use. I will continue to use DrChrono to teach about electronic health record systems

Pros

Ease of use and easy to use features. The software is easy to navigate through. Students find the software easy to use.

Cons

I don't have any cons with DrChrono. When compared to other software used in the past, Dr. Chrono supersedes them.

PN
AvatarImg

Patricia N.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DrChrono logo

DrChrono

It is a great teaching tool to use for students by demonstrating what an EHR is really like

Reviewed 6 years ago

It is a fantastic supplement to use for students to gain real life experience with an electronic health record. They complete assignments using this program and affords them the opportunity to gain hands on before joining the work force.

Pros

It is user friendly, easy to navigate and provides a real life experience. I use it as a teaching tool in the health information program and it gives students experience in navigating through an EHR as well as what it contains

Cons

Their is nothing that I don't like about this program. It is intuitive in nature and easy for the students to use while completing assignments.

GW
AvatarImg

Gregory W.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DrChrono logo

DrChrono

A GREAT EMR program and more!!!

Reviewed 8 years ago
Pros

This is an easy to use Electronic medical record keeping system. From the moment I started to use it I had seamless integration into my practice. The wa it works with the billing system is fantastic. Best of all their help desk is responsive to any needs I have. (which haven't been many.)

Cons

I really can't think of anything I don't like. If I have suggestions they listen and usually integrate it into the program

CA
AvatarImg

Christine A.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

DrChrono logo

DrChrono

very easy to setup and start using

Reviewed 8 years ago
Pros

Easy to set up and customize the screens. The codes are already entered into the database. Forms are easy to customize. Easy to load documents, pictures, and exam notes.

Cons

It doesn't have the clock-in function for the employees, or the ability to print spectacle/contact lens prescriptions from the patient's record like my previous software had. Also while there is a prompt response for the questions, you have to submit it online, and wait until someone calls you; they don't always call at a convenient time. So it becomes a phone-tag situation.

MW
AvatarImg

Marcus W.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

DrChrono logo

DrChrono

Good product, hopefully working toward getting better

Reviewed 8 years ago

I have used DrChrono for nearly a year now. I appreciate its iPad functionality and its overall capacity to mesh the daily documentation experience with the billing side essentially seamlessly. I frustrate a bit over some details and features that would seem to be present and requested by the average user, but often are missing. Discussions with tech support can be challenging, as they are always...

Pros

Workflow Ease of use Ability to customize chart templates (or create your own) iPad compatibility Attractive interface

Cons

Missing/imperfect features and details Tech Support can be frustrating to engage System template glitches (syntax and flow) Obviously designed by computer programmers with little input from healthcare workers

LA
AvatarImg

Louis A.

Hospital & Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DrChrono logo

DrChrono

Buyer Beware!

Reviewed 4 years ago

I find their business practices shady, customer service says they will respond within 24 hours, which usually took 2-3 days. The business side doesn't care about their customer, they just want your money.

Pros

I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is.

Cons

Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this...

MG
AvatarImg

Marni G.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

DrChrono logo

DrChrono

They still have a lot to learn

Reviewed 9 years ago
Pros

Simple to get up and running. You can send automated appointment reminders via text, in Spanish. And when you type in a patient's address, you can type in the ZIP code, and it fills in the City and State for you.

Cons

It just seems like they're not ready. Like they put the product out before finishing it. Yes, they HAVE certain functionality, but does it work like it's supposed to? I've had many problems since I signed up in December of 2013, but this one is particularly revealing: DrChrono has a way for doctors to receive electronic refill requests, which is great. But when we started using it, we discovered...

RC
AvatarImg

Richard C.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DrChrono logo

DrChrono

Don't buy the hype

Reviewed 5 years ago

All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents. A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus...

Pros

The sales pitch is great but none of the functions that we use work well, work consistently or work as you would expect.

Cons

Getting to an old note without modifying it is near impossible. Getting to the list of vital signs of a patient from a closed chart requires first going into the demographics page. Nothing is easy or natural to find. Where do I find lab results? Oh, might be under lab order, or incoming faxes, or documents. Labs are ordered old to new so once I click I then have to scroll to the bottom of a page...