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DrChrono vs ChartLogic EHR Comparison

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Overview

Category Leaders

Cloud-based EHR with fully customizable medical templates and easy billing software with industry leading iPhone and iPad apps.

ChartLogic is an integrated electronic health recording solution that offers tools for electronic medical recording, practice...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

149

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

482

5

4

3

2

1

230

136

46

26

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

3.8

64

5

4

3

2

1

27

19

7

3

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

Pros

DrChromo has a good payment plan compared to other similar EHR which helps to save money. It keeps improving its functionality.
I love the ability to take templates that other users have created and then edit off of those. Also like that square is integrated with it for payment.
The feature we liked best was auto posting of insurance payments. Also, the reporting package had great flexibility.

Pros

This software is user friendly and easy to navigate. The customer service reps are Super nice and helpful too.
We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.
Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately.

Cons

Its handled by auto generated scripts and it only gets to a live person via email, not a phone call, when the problem is out of hands and escalated by an irate consumer.
Pushy salespeople, bad experience with sales and billing staff, expensive. Took 6 months to integrate billing software with clearinghouse, poor follow up with customer service regarding this process.
Labs are always a problem they never receive it. With that situation of the labs i can tell that maybe is the labs company and not the Drchrono, but im not 100% sure whos guilty for that.

Cons

The deployment was horrible with an abundance of inaccurate entries which interfered with billing. Billing team in general is incompetent.
Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here.
THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features112
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Before & After Pictures
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Payments
  • Electronic Prior Authorization
  • Employee Management
  • Exercise Library
  • Faculty/Staff Management
  • For Cardiologists
  • For Chiropractors
  • For Dermatologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Neurologists
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Optometrists
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urologists
  • Formulary Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Image Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Intake Forms
  • Onsite Registration
  • Order Entry
  • Outcome Assessment Tools
  • Paper-Based Claims
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Progress Notes
  • Quotes/Estimates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Role-Based Permissions
  • SOAP notes
  • Scheduling
  • Self Check-In/Check-Out
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management
  • Total features73
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Before & After Pictures
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Payments
  • Electronic Prior Authorization
  • Employee Management
  • Exercise Library
  • Faculty/Staff Management
  • For Cardiologists
  • For Chiropractors
  • For Dermatologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Neurologists
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Optometrists
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urologists
  • Formulary Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Image Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Intake Forms
  • Onsite Registration
  • Order Entry
  • Outcome Assessment Tools
  • Paper-Based Claims
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Progress Notes
  • Quotes/Estimates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Role-Based Permissions
  • SOAP notes
  • Scheduling
  • Self Check-In/Check-Out
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations29
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations4
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

AH
AvatarImg

Adam H.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DrChrono logo

DrChrono

DrChrono is not worth the high cost

Reviewed 3 months ago

Second worse EHR platform I’ve ever used. Will NEVER recommend!! This is a close first-worse with Epic EHR.

Pros

1. HIPPA compliant. 2. When their system is not crashing or updating, notation is good for the most part. 3. I like being able to schedule patient’s from my phone app.

Cons

1. Customer and tech support are 0 help! Basically tell you all the things a person with 100 IQ would have tried and when that doesn’t work they tell you ‘Well, tough turds, thanks for your money. BYE!’ 2. The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time. Several times I have been writing a very long and detailed chart note and will click ‘View Chart Note’ and get an error code and nothing was saved. 3. The navigation is very slow so I don’t know whether they are running updates or the server is just slow.

Vendor response

Hi Adam, Thank you for your review. We'd be interested in learning more about the difficulties you are having to see how we can help. If you haven't already, please reach out to your Account Manager so we can further assist. We thank you for your business!

gg
AvatarImg

guillermo g.

Medical Practice, self-employed

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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DrChrono

I used the free version and it was perfect for my situation.

Reviewed 6 years ago

EHR use for my practice.

Pros

This EMR had many pros. Here I will list them: Simple and intuitve interface speed web based Pdf export

Cons

The inability to use procedure codes, but that's not a real con because it was the free version. Other than that I did not experience a con.

CP
AvatarImg

Christina P.

Medical Practice, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

DrChrono logo

DrChrono

I worked on this software as a student for health information management

Reviewed 6 years ago

I only used Dr. Chrono one time because it was too confusing for the class to use and we weren't assigned anymore work in it. Kind of a waste of money.

Pros

The software did familiarize me with the EHR and was very helpful. I liked that I could see what an EHR looked like and how to use it.

Cons

The two screens were a little confusing and very time consuming. I had my instructor help me and it took us a long time to complete.

bm
AvatarImg

brittany m.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DrChrono logo

DrChrono

I really like the features, it makes things easy and streamline.

Reviewed 6 years ago
Pros

I like that it is combined ehr, notes, and scheduling. Most ehr does not offer scheduling and it is nice to have it be streamlined all into one program.

Cons

i Feel like it is pretty expensive. Especially when you are looking to expand a practice and add other practitioners on to the program, it gets very spendy.

OK
AvatarImg

Omar K.

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

DrChrono logo

DrChrono

Great if you have Apple Products

Reviewed 2 years ago
Pros

One of the few EHR that wo4ks well as an app

Cons

Lacks good reports and billing and practice management lacks customization

JS
AvatarImg

Jaime S.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DrChrono logo

DrChrono

Best EHR

Reviewed 5 years ago

None

Pros

DrChrono is by far the easiest EHR that I have ever used. I've worked in emergency medical, surgery, industrial, aesthetics and primary care. By far this EHR is the easiest to use and customize.

Cons

Unable to set time in which the EHR is accessible by non provider staff. Would be great be able to set times in which I could set ancillary staff could use the EHR. Being that one could down load the app to the mobile device. Unable to set security settings that would prevent staff from accessing the EHR via their mobile device does patients personal information at risk.

BS
AvatarImg

Brian S.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

DrChrono logo

DrChrono

Straightforward and Intuitive

Reviewed 9 years ago
Pros

I worked at a startup building medical devices and we wanted to integrate EHR vendors into our product. It was really to integrate DrChrono into our supported EHR vendors. Compared to Allscripts and Athena Health, DrChrono was a breeze to use. The API was well documented and it only took a day's work to integrate.

Cons

Compared to other EHR vendors, DrChrono stores less information about patients, doctors, and facilities.

CB
AvatarImg

Charlene B.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DrChrono logo

DrChrono

Easy to use system

Reviewed 6 years ago

Easy to use. Reduces time to transition to new EHR

Pros

A very easy to use, all-inclusive system. Easiest billing system imaginable. Excellent functionality on all Apple products. Very good functionality on PC via Google Chrome. Intuitive flow. Easy to take clinical photos with iPhone or iPad. Simple form builder/template builder tools do not require advanced computer knowledge to customize every option one might need.

Cons

only drawback--no immediate phone number for support. Start all troubleshooting via email. But tickets are usually resolved promptly.

AR
AvatarImg

Anthony R.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

DrChrono logo

DrChrono

Pretty easy to learn, very customizable.

Reviewed 8 years ago
Pros

I like the simplicity of the EHR and the ability to access it from a tablet or phone. It was easy getting everyone in the office caught on the the EHR which I thought would be quite a task.

Cons

I don't like that controlled substances cannot be prescribed, being told this from the beginning or seeing if there were alternatives would've been helpful. Also the difficulty of sending lab or imaging orders to any company not affiliated with Health Gorilla is inconvenient. The first person that helped me establish the EMR and that gave me my first training was extremely helpful. The next lady that was in charge of our training was pretty difficult to contact, it got to the point that her voicemail box was full.

JK
AvatarImg

Julie K.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DrChrono logo

DrChrono

Great for start up practices

Reviewed 4 years ago
Pros

ease of charting with apple products. I can use my ipad as easily as I can use my laptop. The form builder with macros help save time charting.

Cons

As a start up, I would be nice to pay less per month for use of EHR and Revenue cycle management. I try to keep costs at a minimum so it would be nice if EHR was more affordable.

CS
AvatarImg

Christina S.

Photography, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

DrChrono logo

DrChrono

Drchrono is easy to use and there are people standing by, ready to help if you need it.

Reviewed 6 years ago

It housed a place to organize and send all of my EHR needs.

Pros

It is simple but fast and effective. There are plenty of webinars to show you firsthand how to use this website and the tabs are self explanatory.

Cons

I like it just fine. It runs quickly and smoothly. I feel it is fine the way it is. There are plenty of webinars to show you firsthand how to use this website and the tabs are self explanatory.

KB
AvatarImg

Kevin B.

10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

DrChrono logo

DrChrono

novel idea, great solution, limited adoption

Reviewed 6 years ago
Pros

drchrono EHR provides much of the functionality that providers need in order to complete their clinical workflows

Cons

this software is generally well-built, but could be more useful if it had wider market penetration. The future of EHRs is interoperability and drchrono EHR is in an optimal position to expand if it integrates seamlessly.

HS
AvatarImg

Hong S.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

DrChrono logo

DrChrono

Review after one month use

Reviewed 6 years ago
Pros

Reasonably priced, lots of functions, works much better than our previous EHR Soapware, quick support response by email

Cons

Layout not always intuitive, and often has to click in and out of several screens to get to where you want to go

KL
AvatarImg

Kelly L.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

DrChrono logo

DrChrono

User Friendly EHR

Reviewed 6 years ago

we are really happy with Dr Chrono; our support team is responsive and always ready to help. easy communication and transfer of information.

Pros

it is very easy to use and learn; support is responsive and helpful; can tailor to our needs; easy to send and receive information with other offices and patients

Cons

requested changes should be made faster; import from previous EHR was not as inclusive as we would have liked

HE
AvatarImg

HAIDEE E.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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DrChrono

Easy to work with and most of all no more filing charts. Love it.

Reviewed 6 years ago
Pros

I love the fact that everything is in one software. Appointments scheduling and the EHR. It's easy to navigate.

Cons

I haven't experience any trouble with the software as of yet. Everything seems to be working just fine.

JG
AvatarImg

Jami G.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DrChrono logo

DrChrono

One of the best EHR available

Reviewed 2 years ago

I really like them, as they are attentive to my needs and are very thorough with their training.

Pros

I really like the ease of this EHR. I have worked with serval others, and this ones the easiest!

Cons

I offer several services in multiple rooms, and I would like to be able to select what services go to what room so when patients schedule online, they are scheduling into the correct room. This would help to reduce any overlapping with booking. I have contacted them about this, and they are looking into this.

RP
AvatarImg

Robert P.

Medical Practice, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DrChrono logo

DrChrono

Let down

Reviewed 7 years ago

Overall big letdown. After a couple weeks I new we were not going to switch to drchrono EHR. I was assured they would not hold me to the contract if we did not like it and of course we are stuck paying a year of service we will never use.

Pros

Cloud based. TriZetto - that is probably the best thing we found from our thought of switching to this EHR

Cons

Notes customization limited from the EHR I was coming from. The trainer we had seemed to have no medical/chiropractic experience. We are a chiropractic and she definitely had no clue about notes for chiro office. When asked how to note outcome assessment - she asked what that meant and said she would get back to me. Her manager sent me a link to a 3rd party app to purchase.

Vendor response

Hello Dr. Peace, We would like to express our sincerest apologies for your experience during your implementation. We want you to know that we’re actively improving our implementation workflows to be sure that communication is clear and we are able to address all concerns from our chiropractors. Upon investigation of our communication with you, it looks like a simple miscommunication of what information...

RK
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Ryan K.

Computer Software, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DrChrono

Well designed, browser-only UI;

Reviewed 6 years ago
Pros

Overall strong EHR system; works best with Apple products so is ideal for iPad usage; efficiently formatted and organized

Cons

Apple-dependence may not thrill some customers

JR
AvatarImg

Jeanine R.

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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DrChrono

So much easier than other options!

Reviewed 7 years ago
Pros

The cloud based EHR makes it so convenient. The app works really well for on the go. Very intuitive.

Cons

The template can be a little messy when you have patients that cancelled and they remain visible on the schedule.

EC
AvatarImg

Erikka C.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

Easy to use!!!

Reviewed 8 years ago
Pros

It is truly an all in one EMR/EHR. Makes billing and note taking simple. Responds quickly via email.

Cons

They are constantly improving things, but would like to see a recurring billing option available.

MA
AvatarImg

Mariam A.

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DrChrono logo

DrChrono

Great system and easy to use

Reviewed 7 years ago
Pros

The EHR system is really easy to use. It has great features that allows a practice to fun more efficiently.

Cons

There are too many tabs that open up when using on a desktop or laptop. Some things can be more condensed.

Jd
AvatarImg

Jean d'Amour U.

Medical Devices, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

DrChrono logo

DrChrono

DrChrono for telemedecine

Reviewed 3 years ago

It is customizable and facilitate to communicate with patients.

Pros

DrChromo has a good payment plan compared to other similar EHR which helps to save money. It keeps improving its functionality.

Cons

It requires a lot of training to get used to and customer support is slow when you are new and struggling to get familiar with it.

JP
AvatarImg

Jennifer P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DrChrono

Expensive, not very different

Reviewed 6 years ago
Pros

This software is a complete package of several programs integrated into one. Allows the user to bill, chart note and schedule all in the same program.

Cons

This software if very expensive and to date, does not seem to be significantly different than any other ehr we've looked into.

KR
AvatarImg

Kate R.

Medical Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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DrChrono

Love it!

Reviewed 7 years ago

We have enjoyed every bit of our transition to DrChrono from a server based EHR. They have been accommodating, thorough and incredibly kind as our team of 30 learns a whole new way. We are big fans of drchrono EHR and the whole drchrono team!

Pros

Cloud based; awesome support team and thorough onboarding; comprehensive reporting; intuitive interface; fast workflow for intake and documentation; comprehensive revenue cycle management; credentialing support for new MD's

Cons

Still some visibility challenges in the schedule that could be improved; simplified navigation to patient ledgers would help workflow; would like the ability to integrate docusign type elements

JG
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Jenfier G.

Medical Practice, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DrChrono

I would recommend DrChrono

Reviewed 7 years ago

The sales associate, Danny, was very informative and detailed about the software; what info on the system he provided has been accurate to date. Charla, our implementation manager, has been responsive and patient. Clearly her goal is to get DrChrono implemented effortlessly for us and in a timely fashion; we appreciate having that level of support.

Pros

* DrChrono is an Apple Enterprise partner * user friendly for patient and provider * comprehensive pricing, not ala carte' * real time EHR, cloud based

Cons

* as to be expected, creating customized templates is time-consuming, however the implementation process is itself is relative quick * IT support is available by email/chat submission. IT will call back quickly, which avoids being placed on hold for long period of time, however not having a "800" number to call takes some getting used to. I must admit though, the IT department is quick to respond once a request for help is submitted * the company is on west coast hours; our practice is east coast. Not so much a con, just a small inconvenience