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DrChrono vs EpicCare EMR Comparison

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Overview

Category Leaders

Cloud-based EHR with fully customizable medical templates and easy billing software with industry leading iPhone and iPad apps.

Category Leaders

EpicCare is a physician-friendly EMR platform designed to help organize patient data and optimize workflows with tools for...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

458

5

4

3

2

1

224

130

42

23

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.4

281

5

4

3

2

1

159

85

24

6

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

DrChromo has a good payment plan compared to other similar EHR which helps to save money. It keeps improving its functionality.
I love the ability to take templates that other users have created and then edit off of those. Also like that square is integrated with it for payment.
The feature we liked best was auto posting of insurance payments. Also, the reporting package had great flexibility.

Pros

It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
I really liked that it was easy to navigate and easy to find what I need for my patients. I like that you have to enter in certain information in order to move forward.
I have worked with several different electronic medical record resources through my educational career, but this one champions all the rest. It has an excellent, user friendly interface.

Cons

Its handled by auto generated scripts and it only gets to a live person via email, not a phone call, when the problem is out of hands and escalated by an irate consumer.
Pushy salespeople, bad experience with sales and billing staff, expensive. Took 6 months to integrate billing software with clearinghouse, poor follow up with customer service regarding this process.
We are just finishing the contract but we will not renew. This is very difficult to use and it’s very useless for medical spa.

Cons

Perhaps that is a limitation set up by my provider but that's annoying that I can't message a doctor from several years ago.
It was always a inconvenient time but I think that was the IT department's choice, not the actual software's choice; for this review anyways.
Steep learning curve, and i'm not even sure if that's something that can be fixed. People that have had other systems and are older struggle sometimes.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features96
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Automated Scheduling
  • Before & After Pictures
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Payments
  • Electronic Prior Authorization
  • Employee Management
  • Exercise Library
  • Faculty/Staff Management
  • For Chiropractors
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health Practices
  • For Optometrists
  • For Physical Therapy
  • Formulary Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Image Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Order Entry
  • Outcome Assessment Tools
  • Paper-Based Claims
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Progress Notes
  • Quotes/Estimates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Role-Based Permissions
  • SOAP notes
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management
  • Total features28
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Automated Scheduling
  • Before & After Pictures
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Payments
  • Electronic Prior Authorization
  • Employee Management
  • Exercise Library
  • Faculty/Staff Management
  • For Chiropractors
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health Practices
  • For Optometrists
  • For Physical Therapy
  • Formulary Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Image Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Order Entry
  • Outcome Assessment Tools
  • Paper-Based Claims
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Progress Notes
  • Quotes/Estimates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Role-Based Permissions
  • SOAP notes
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations20
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrations10
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DrChrono

Over Promise Underdeliver Anual Contract

Reviewed 3 years ago

Overall it really isn't the solution we were hoping for. Wish we would have stuck with our desktop software. Would have save so much expense, time, and have all the features we now are without including reminders, online scheduling, and clear reports.

Pros

Its online. EMR. Using the Apollo plan makes outsourcing billing easy.

Cons

Poorly organized. You have to drill down and back up menus to get basic information needed for every patient encounter. Screens are not customizable to get the date you need upfront. Value added features such as text messaging is not truly customizable necessitating paying their 'partners' 300-400 additional a month for the promised service. Similarly online scheduling is worthless because it does not utilize procedures requested. If you have multiple providers / rooms that offer certain procedures it will require your staff to call and reschedule many of the online bookings. This can be fixed with a partner...of course for add on fees.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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DrChrono

Not Quite What It Promises To Be

Reviewed 5 years ago

If things don't change soon - we change the EMR.

Pros

The fact that it can be used on iPads, iPhones and mac computers. We like the fact that other software can incorporate into it.

Cons

Lacking major features that other vendors are already heavily using from Prior Auths to decent marketing and/or patient communication modules. Patient portal and scheduling are horrible. Support is beyond horrible.

Vendor response

Our sincerest apologies for the poor experience you have encountered with the feature set. We are actively improving our EHR platform and appreciate the feedback. Your dedicated account manager will give you a follow up email and call to help address this issue, but please feel free to also email the account management team at accountmanager@drchrono.com for any further assistance as this is always an available avenue for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DrChrono

Excellent!

Reviewed 7 years ago
Pros

This EMR is user-friendly and can be used for any type of practice.

Cons

This EMR is always updating and changes are good, however, I wish the updates could be done on the weekend so care is not delayed by issues that might occur during the update.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DrChrono

Non Existent Technical Support - If the program isn't working you are out of luck

Reviewed 5 years ago

NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER

Pros

Digitally receiving e faxes Fairly easy e-refills Price point is competative Custom appointment profiles are nice

Cons

1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support....

Vendor response

Hello Kristina, We are sorry to hear about your experience and would like to follow up with you in regards to the concerns you've noted. During the implementation of our EHR, your practice has been assigned a dedicated account manager who can help you make the most out of DrChrono EHR, and we've been informed that your Account Manager has been in contact with you. In addition, our account management...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

Easy to use!!!

Reviewed 6 years ago
Pros

It is truly an all in one EMR/EHR. Makes billing and note taking simple. Responds quickly via email.

Cons

They are constantly improving things, but would like to see a recurring billing option available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DrChrono

I used the free version and it was perfect for my situation.

Reviewed 4 years ago

EHR use for my practice.

Pros

This EMR had many pros. Here I will list them: Simple and intuitve interface speed web based Pdf export

Cons

The inability to use procedure codes, but that's not a real con because it was the free version. Other than that I did not experience a con.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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DrChrono

The best way to describe DrChrono is 1 sentence, better yet, 1 word is: Amateur

Reviewed 4 years ago

I hope they change some simple things and this could pass as a functional EMR.

Pros

It is cheap and they tell you that they offer a lot of quick tools. Overall, I would say that procedure notes are actually really quick which is the way they should be. Having said that, they are quick if it is a routine procedure. Any deviation from routine and it's really difficult. The iPad App is very funcitonal compared to other apps, but is still limited by the architecture of the program as a whole. In 20 years when the general public knows how to utilize an ipad efficiently, this product could be really good as far as the check-in/data gathering phase of patient care.

Cons

The program has far too many limitations. Simple things like headers and subheaders aren't really even headers or subheaders. It's rather impressive. Customer support is almost non-existant if you want something more than the routine minimal functionality. This program can't even get prescriptions correct. They omit the start date and end date of a prescription. They say "the start date is the...

Vendor response

Hi Charles, We don't see you as an active DrChrono user or customer in our system. If you need support or help with your account, please email us at ehr@drchrono.com so that we can assist you. Best, The DrChrono Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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DrChrono

hasnt kept up with advanced emr

Reviewed 4 years ago

none

Pros

no customer support dispite repeated calls to emr contact no response they promise and dont deliver the only thing i like about this software is that its just like practice fusion i really dont have anything positive about this software i just wish i could get the phoenis emr instead

Cons

no customer support no ability to write adequate templates cannot use for orthopedic application with any ease i have had no support and the reps dont call back a bad decision to implement this software i am looking to replace but am tied in to contract

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

great

Reviewed 4 years ago

seamless integration, easy to use, convenient, not bulky, doesn't impede workflow, not costly, ability to eprescribe and faxing functionality

Pros

seamless integration, easy to use, convenient, not bulky, doesn't impede workflow, not costly, ability to eprescribe and faxing functionality

Cons

none, its great EMR system and not costly. costumer support is easy and quick to address problems. easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

Just finished my first year with Drchrono and feel that the apprehension is lifting.

Reviewed 5 years ago

I bought into the whole program. EMR and billing. Good communication and weekly meetings with representative.

Pros

Ipad format has become a very helpful addition to my office. The mobility factor alone to avoid bulky laptops and computers is great. I have 3 different locations and rely on the internet for access. No problems so far.

Cons

Some of my patients reluctant to work with the billing service because they detect a language barrier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DrChrono

Best EMR on the market.

Reviewed 5 years ago

awesome EMR that is continually improving. Wish they had more native English speakers on their support staff.

Pros

Great overall value. Sky is the limit in terms of customizing your workflow and experience. Great implementation. Love the UI and easy to use iPad app. Hands down the best EMR.

Cons

There are a few simple things they should be able to fix: i.e. Allow customization with the online scheduler, overall the payment experience (for copays and in office payments). Some stuff seems half baked but can easily be fixed. Problems with all EMRs is that you have smart engineers that work on the product that have never actually stepped foot in a doctors office.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DrChrono

Drchrono

Reviewed 4 years ago
Pros

It is very easy to learn and function. Submitting claims is very easy.

Cons

Voice dictation is not reliable or accurate. More expensive than other Emr systems. The only way to contact customer service is via email.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

Great Experience

Reviewed 6 years ago
Pros

I have had a great experience using Drchrono as my EMR. The platform is able to be fully customized and everyone I have had the opportunity to work with has been prompt, polite and effective. I am very happy with my decision to use them as our EHR! Gail Shania, Tanya Valluri and Sophia Samuel have been amazing!

Cons

Certain minor things with how the EMR runs, like not being able to send an appointment confirmation at the time an appointment is made.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

Excellent

Reviewed 5 years ago

Great calendar and integration of billing with EMR. It’s a good system for specialty specific like Facial plastic

Pros

It’s is Apple based platform making the use of templates and consents done easily. It’s nice to be able to use an iPad or computer

Cons

Webinars are hard to follow. It’s not always clear the tutorials on how to create the macros or templates

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DrChrono

Excellent EMR

Reviewed 4 years ago

Best EMR system I have used as of yet. Hoping the HELP DESK is more HELPFUL if needed in the future.

Pros

Ease of use is a big pro. Minimal computer knowledge needed to be able to move through the system. Billing claims with Dr. Chrono is a great added benefit. Connect directly through the internet saving time.

Cons

Inability to merge duplicate accounts. For some reason certain staff find it difficult to not create duplicate charts. Help can be difficult to obtain at times, I called about an issue and was told they can't help me, not their issue. When it comes to pulling my claims out of their system, you can bet it was their issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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DrChrono

To switch or not to switch

Reviewed 3 years ago

Drchrono is sufficient for what we use it for, but I feel it is over priced.

Pros

I like drchrono being a cloud based EMR system. This allows us to work from anywhere and look at the schedule at any time of the day.

Cons

When it is cloud based, if you are without internet, you cannot use the system. I also wish the reports were easier to set up. I tried using their coding and claim submission team, but had nothing but problems. You can only reach customer service via drchrono customer support and have to wait for an answer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DrChrono

From a physicians perspective, a very unintuitive system with many idiosyncrasies that make it difficult to learn

Reviewed 5 years ago

Once again, an EMR that may meet the needs of administrators, but fails to help those who actually provide the health care services.

Pros

- Lots of pre-programmed macros - built in dictation works well - Electronic prescribing works well on app based version (but zip code needed to find a pharmacy using the web based version)

Cons

- Web based version very different from app based version - illogical provider work flow - steps needed to navigate through the system are unintuitive - very small fields in which to enter patient data (med hx, fam hx, soc hx, etc.) - Program did not initially store any patient data that was entered - i.e., patient information such as medical hx, fam hx, etc., was not being saved. Our IT people - ...

Vendor response

Hi Craig, Thank you for submitting your feedback. We understand that you have had some concerns in regards to the general workflow and layout of the platform, and we would like to let you know that DrChrono EHR is robust and customizable to match your workflows. We've also been notified that your Account Manager is working closely with your practice to help customize DrChrono EHR to fit your unique...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

Overall great product and friendly staff.

Reviewed 4 years ago
Pros

Overall great product and friendly staff. The use of drchrono EMR/EHR is extremely customer friendly. Also, communication via email to any customer support is fast and convenient.

Cons

Not too much to look down on regarding this product. Only thing could be is learning the format to make sure you can move smoothly from one area to another.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

Excellent EMR

Reviewed 5 years ago

DrChrono's EMR is extremely efficient and reliable. There haven't been any technical issues, which is fantastic in a fast pace setting.

Pros

DrChrono is an excellent EMR. It has everything you need and is super easy to learn and to use. Also if ever you have a question or need help with an issue their support team is always available and very prompt. Very much appreciated!

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

Dr Chrono - a very flexible EMR

Reviewed 4 years ago

I am solving my new office EMR which will allow me to be compliant with the current recommendations from Medicare and insurance plans.

Pros

The versatility of the form builder to make new forms tailored for my office. They are very pliable and easy to modify on your own, or with support help.

Cons

Some aspects of the forms (free draw areas) only work on IPAd, and not on Surface Pro.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DrChrono

DrChrono for EMR

Reviewed 3 years ago

Used this EMR at a Physical Therapy clinic. I was able to create my own template with rationales to support my billing CPT codes and the care I gave. The software is easy to customize, easy to use, and cuts down on my documentation time because there’s no superfluous information or boxes to scroll through like many types of EMR softwares have.

Pros

Customizable templates. Ease to use. Multiple functions and features to use to create a template that cuts down on documentation time while still providing all necessary aspects for solid documentation. Incorporates needs rendering or needs supervising for documentation sign-off. Auto-save feature is awesome!

Cons

Can’t think of any negative comments about the software. However the IT Support is not the most reliable or quick if and when any issues arise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DrChrono

Highly efficient all-in-one EMR and practice management software

Reviewed 6 years ago

I've used a lot of EMRs over the years and I searched a long time to find a good solution for our small group private practice that was user-friendly from the provider side but also had the analytics tools needed to run the practice management. We also struggled to find a biller in-house that could manage our growing practice. We switched to the revenue cycle management services with drchrono and have been very pleased with the billing team noticing an improvement in our collections and reduction of our costs.

Pros

Intuitive, provider friendly EMR, easily customizable Good revenue cycle management software that allows me to easily analyze how our practice is doing Cloud-based, works anywhere on computer, ipad, or iphone

Cons

There are a few things that don't work as well going from a solo provider to a group practice with multiple locations and providers Little differences between computer and iPad versions are a little bit frustrating

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

EASIEST EMR

Reviewed 5 years ago

We are a large office with a large amount of questionnaires and forms and work flow processes to upload into drchrono. We ended up needing at least 6 weeks to implement, and that was with a physician working on the system part-time (and seeing patients the other half of the time) and three managers working on it when available.

Pros

EXTREMELY customizable and the easiest EMR to use for the front office staff when it comes to scheduling, taking payments, and making new patient charts. We have heard from others that if you are transitioning from paper to EMR, this was the one to choose. We could see that even before the advice was given. Every step is very intuitive and the programmers and designers made every task only about 2-3 clicks away. EASY AND FAST chart noting

Cons

Our office has special needs which Drchrono can allow for better than any other EHR, but we sill require further specifications. We are a cash only practice, but it would be nice to have the option, help, or guidance towards what level exam was performed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DrChrono

Pros and Cons of drChrono

Reviewed 6 years ago

I switched from a free EMR in May 2016. I make primary care house calls for Medicare insured patients. I needed an EMR that was Ipad/mobile friendly and included billing as well. I looked at many platforms. There are some nice options out there. For me though the selling point was the nearly full functionality on the iPad including an ability to fax right from the drChrono app on the iPad. There are a few things you can't do through the app and so I have to login to the main website to access these functions. I have the Apollo Plus plan and so I do not use the coding services, I code my own notes.

Pros

Ipad charting via app. Faxing within the EMR Avis the app and main site Good customer support, especially on the billing side Easy to use billing platform Cost effective compared to other EMRs I demo'd.

Cons

The note templates are fairly basic looking (when printed out) and my order forms for lab and X-rays look plain. Could be improved! Can't set tasks/reminders for a future date. No alerts when faxes don't go through.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Dr Chrono review in Facial plastic surgery

Reviewed 4 years ago

Overall it is a great emr and RCM for small practices and small plastic surgery practices with a facility. Customer support and correcting issues needs to improve, however.

Pros

It’s very user friendly and the notes are easy to template. It is also a very intuitive system that is based upon Apple platforms. It is also user friendly for the staff to enter patient information and schedule appointments. It works for the physician on an iPad or iPhone wising an application.

Cons

The biggest downfall of the system is there lack of phone support and it can take several days or weeks to resolve an issue. With the new update, we still can’t send facility UB-04’s and the support team has not kept us in the loop on when it might be fixed since their new update. This is a definite flaw in their support.