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DrChrono vs Marketing 360 Comparison

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Overview

Category Leaders

Cloud-based EHR with fully customizable medical templates and easy billing software with industry leading iPhone and iPad apps.

Category Leaders

Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the technology...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

25

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

464

5

4

3

2

1

225

130

45

24

40

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.6

1K

5

4

3

2

1

825

135

32

14

45

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

DrChromo has a good payment plan compared to other similar EHR which helps to save money. It keeps improving its functionality.
I love the ability to take templates that other users have created and then edit off of those. Also like that square is integrated with it for payment.
The feature we liked best was auto posting of insurance payments. Also, the reporting package had great flexibility.

Pros

They have been wonderful to work with. They have went over and beyond and have been very accommodating while working with me.
As promised it is taking off and extremely excited for what else is to come in the future and what executives can work now they have a great website to send all of my leads to.
Our company has used and gets great results from mymarketing360.com for years now. The re-targeting ads are very effective, the real-time analytics are excellent, and the customer support is awesome.

Cons

Its handled by auto generated scripts and it only gets to a live person via email, not a phone call, when the problem is out of hands and escalated by an irate consumer.
Pushy salespeople, bad experience with sales and billing staff, expensive. Took 6 months to integrate billing software with clearinghouse, poor follow up with customer service regarding this process.
We are just finishing the contract but we will not renew. This is very difficult to use and it’s very useless for medical spa.

Cons

Poor customer service, lots of errors that created problems in our SEO.
I feel they can be pricey in the sense that every thing that they do you get charged for.
I put myself in a very bad spot using these guys.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features105
  • 2-Way Messaging
  • AB Testing
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Attendance Tracking
  • Audience Targeting
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Auto Update
  • Auto-Responders
  • Automated Publishing
  • Automated Responses
  • Automated Scheduling
  • Automatic Re-ordering
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Targeting
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • Booth Rental Management
  • Brand Tracking
  • Built-in Accounting
  • Buy Here, Pay Here
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Communications Management
  • Competitive Analysis
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contingency Billing
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Portal
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Debit/Credit Card Processing
  • Decision Support
  • Design Management
  • Digital Signature
  • Discount Management
  • Display Ad Management
  • Document Classification
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Drug Reference Database
  • Dunning Management
  • Dynamic Content
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Forms
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Equipment Tracking
  • Event Management
  • Event Triggered Actions
  • Exercise Library
  • FAQ
  • Faculty/Staff Management
  • File Sharing
  • Filtering
  • For Arborists
  • For Barbershops
  • For Bars/Clubs
  • For Cardiologists
  • For Carpet Cleaners
  • For Chiropractors
  • For Dermatologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health Practices
  • For Optometrists
  • For Physical Therapy
  • For Plumbing Industry
  • For Psychiatrists
  • For Salons and Spas
  • For Small Businesses
  • Form Builder
  • Forms Management
  • Formulary Management
  • Full Text Search
  • Geotargeting
  • Gift Card Management
  • Goal Setting/Tracking
  • Google Analytics Integration
  • Group Scheduling
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Hourly Billing
  • Image Editing
  • Image Library
  • Image Management
  • In-Person Payments
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Job Scheduling
  • Keyword Filtering
  • Keyword Research Tools
  • Keyword Tracking
  • Kitting
  • Knowledge Management
  • Labor Rates
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Link Management
  • List Management
  • Live Chat
  • Localization Automation
  • Loyalty Program
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Meaningful Use Certified
  • Media Library
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management
  • Message Personalization
  • Mobile Access
  • Mobile App
  • Mobile Commerce
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Optimized Emails
  • Mobile Payments
  • Mobile Retargeting
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multi-Store
  • Multiple Payment Options
  • Multiple Site Management
  • Multivariate Testing
  • New Car Dealer
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Giving
  • Online Invoicing
  • Online Payments
  • Online Store
  • Online Store Builder
  • Onsite Registration
  • Order Entry
  • Order Management
  • Outcome Assessment Tools
  • PCI Compliance
  • Pageview Tracking
  • Paper-Based Claims
  • Partial Payments
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Fraud Prevention
  • Payment Processing
  • Payment Processing Services Integration
  • Payment Reminders
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Photos/Images
  • Physician Management
  • Physician Scheduling
  • Pipeline Management
  • Pledge Management
  • Point of Sale (POS)
  • Polls/Voting
  • Post Management
  • Post Scheduling
  • Practice Management
  • Pre-built Templates
  • Predictive Analytics
  • Prescription Renewal
  • Preview Functionality
  • Product Configurator
  • Progress Notes
  • Project Billing
  • Promotions Management
  • Prospecting Tools
  • Publishing Options
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rescheduling
  • Reservations Management
  • Response Management
  • Responsive
  • Returns Management
  • Review Generation
  • Review Monitoring
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • Routing
  • SEO Management
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Sales Analytics
  • Sales Floor Management
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled Messaging
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Check-in/Check-out
  • Self Service Portal
  • Sentiment Analysis
  • Separate Checks
  • Service Department
  • Service History
  • Shipping Management
  • Shopping Cart
  • Shortcodes
  • Single Provider Practice
  • Site Search Tracking
  • Small Group Management
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Performance Management
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Split Checks
  • Staff Management
  • Status Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Team Management
  • Technician Management
  • Template Management
  • Templates
  • Territory Management
  • Text Editing
  • Text-to-Win
  • Therapy Notes
  • Third Party Integrations
  • Time Tracking
  • Time on Site Tracking
  • Tips Management
  • Transaction History
  • Transaction Monitoring
  • Treatment Planning
  • Trend Analysis
  • Used Car Dealer
  • User Interaction Tracking
  • Version Control
  • Video Conferencing
  • Video Management
  • Video Support
  • Virtual Waiting Room
  • Visitor Tracking
  • Visual Analytics
  • Voice Recognition
  • Volunteer Management
  • WYSIWYG Editor
  • Wait List Management
  • Web Forms
  • Web Traffic Reporting
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Management
  • Website Visitor Tracking
  • Work Order Management
  • Workflow Management
  • Worship Planning
  • eCommerce Management
  • Total features342
  • 2-Way Messaging
  • AB Testing
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Attendance Tracking
  • Audience Targeting
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Auto Update
  • Auto-Responders
  • Automated Publishing
  • Automated Responses
  • Automated Scheduling
  • Automatic Re-ordering
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Targeting
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • Booth Rental Management
  • Brand Tracking
  • Built-in Accounting
  • Buy Here, Pay Here
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Communications Management
  • Competitive Analysis
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contingency Billing
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Portal
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Debit/Credit Card Processing
  • Decision Support
  • Design Management
  • Digital Signature
  • Discount Management
  • Display Ad Management
  • Document Classification
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Drug Reference Database
  • Dunning Management
  • Dynamic Content
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Forms
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Equipment Tracking
  • Event Management
  • Event Triggered Actions
  • Exercise Library
  • FAQ
  • Faculty/Staff Management
  • File Sharing
  • Filtering
  • For Arborists
  • For Barbershops
  • For Bars/Clubs
  • For Cardiologists
  • For Carpet Cleaners
  • For Chiropractors
  • For Dermatologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health Practices
  • For Optometrists
  • For Physical Therapy
  • For Plumbing Industry
  • For Psychiatrists
  • For Salons and Spas
  • For Small Businesses
  • Form Builder
  • Forms Management
  • Formulary Management
  • Full Text Search
  • Geotargeting
  • Gift Card Management
  • Goal Setting/Tracking
  • Google Analytics Integration
  • Group Scheduling
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Hourly Billing
  • Image Editing
  • Image Library
  • Image Management
  • In-Person Payments
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Job Scheduling
  • Keyword Filtering
  • Keyword Research Tools
  • Keyword Tracking
  • Kitting
  • Knowledge Management
  • Labor Rates
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Link Management
  • List Management
  • Live Chat
  • Localization Automation
  • Loyalty Program
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Meaningful Use Certified
  • Media Library
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management
  • Message Personalization
  • Mobile Access
  • Mobile App
  • Mobile Commerce
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Optimized Emails
  • Mobile Payments
  • Mobile Retargeting
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multi-Store
  • Multiple Payment Options
  • Multiple Site Management
  • Multivariate Testing
  • New Car Dealer
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Giving
  • Online Invoicing
  • Online Payments
  • Online Store
  • Online Store Builder
  • Onsite Registration
  • Order Entry
  • Order Management
  • Outcome Assessment Tools
  • PCI Compliance
  • Pageview Tracking
  • Paper-Based Claims
  • Partial Payments
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Fraud Prevention
  • Payment Processing
  • Payment Processing Services Integration
  • Payment Reminders
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Photos/Images
  • Physician Management
  • Physician Scheduling
  • Pipeline Management
  • Pledge Management
  • Point of Sale (POS)
  • Polls/Voting
  • Post Management
  • Post Scheduling
  • Practice Management
  • Pre-built Templates
  • Predictive Analytics
  • Prescription Renewal
  • Preview Functionality
  • Product Configurator
  • Progress Notes
  • Project Billing
  • Promotions Management
  • Prospecting Tools
  • Publishing Options
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rescheduling
  • Reservations Management
  • Response Management
  • Responsive
  • Returns Management
  • Review Generation
  • Review Monitoring
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • Routing
  • SEO Management
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Sales Analytics
  • Sales Floor Management
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled Messaging
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Check-in/Check-out
  • Self Service Portal
  • Sentiment Analysis
  • Separate Checks
  • Service Department
  • Service History
  • Shipping Management
  • Shopping Cart
  • Shortcodes
  • Single Provider Practice
  • Site Search Tracking
  • Small Group Management
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Performance Management
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Split Checks
  • Staff Management
  • Status Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Team Management
  • Technician Management
  • Template Management
  • Templates
  • Territory Management
  • Text Editing
  • Text-to-Win
  • Therapy Notes
  • Third Party Integrations
  • Time Tracking
  • Time on Site Tracking
  • Tips Management
  • Transaction History
  • Transaction Monitoring
  • Treatment Planning
  • Trend Analysis
  • Used Car Dealer
  • User Interaction Tracking
  • Version Control
  • Video Conferencing
  • Video Management
  • Video Support
  • Virtual Waiting Room
  • Visitor Tracking
  • Visual Analytics
  • Voice Recognition
  • Volunteer Management
  • WYSIWYG Editor
  • Wait List Management
  • Web Forms
  • Web Traffic Reporting
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Management
  • Website Visitor Tracking
  • Work Order Management
  • Workflow Management
  • Worship Planning
  • eCommerce Management

Integrations

  • Total integrations19
  • Birdeye
  • Cerner Ambulatory
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Office
  • Peerlogic
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrations17
  • Birdeye
  • Cerner Ambulatory
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Office
  • Peerlogic
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Xero
  • athenaOne
  • eClinicalWorks

User reviews that mention these apps

MT
AvatarImg

Max T.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

DrChrono logo

DrChrono

Not Quite What It Promises To Be

Reviewed 6 years ago

If things don't change soon - we change the EMR.

Pros

The fact that it can be used on iPads, iPhones and mac computers. We like the fact that other software can incorporate into it.

Cons

Lacking major features that other vendors are already heavily using from Prior Auths to decent marketing and/or patient communication modules. Patient portal and scheduling are horrible. Support is beyond horrible.

Vendor response

Our sincerest apologies for the poor experience you have encountered with the feature set. We are actively improving our EHR platform and appreciate the feedback. Your dedicated account manager will give you a follow up email and call to help address this issue, but please feel free to also email the account management team at accountmanager@drchrono.com for any further assistance as this is always an available avenue for you.

ZJ
AvatarImg

Zubjn J.

Medical Practice, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DrChrono logo

DrChrono

Worst decision ever

Reviewed 4 years ago

do not fall for it. Their sales rep will promise you freebies over the phone ( non- recorded line) and then will change on a recorded conversation after you sign the contract. They take months to setup your software and if you ask for refund they wont even refund you the money, so you will be basically stuck with bad service and bad product. That is their way of fooling people and getting their money. Their product is also worthless but they won’t let you try it unless you pay them.

Pros

Bad product, bad service, bad people to deal with. Do not fall for it. Their sales rep will promise you something else and they will give you something else.

Cons

Bad product, pathetic service, false marketing/ advertising. Do not fall for it. Their sales people will promise you to give you a lot of add ones but in reality you will feel like you are buying candies from them as you will have to pay for even customer service later.

Vendor response

We appreciate your feedback. Our sales representative first demonstrated DrChrono EHR to you on August 15, 2018. During this time, DrChrono did not offer a 1-month free promotion. We offer different promotions throughout the year and you need to meet the terms and conditions in order to qualify. Please note, you signed an agreement on November 2018 for the Prometheus plan which did not qualify for...

JT
AvatarImg

Jeremy T.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DrChrono

Dr. Chrono has been a life and timesaver from the get go

Reviewed 5 years ago

time saving and ease of use are the best benefits. once I was up and running very little help is needed.

Pros

Apple and mobile device compatibility is so nice. Just click on drop down arrows and select. I like that I can book patients and reschedule patients when I'm out of the office as I am a small practice and doing a lot of marketing.

Cons

Unable to have the software send emails from our domain name so some people never read the message from drchrono.com. Wish the same features for Apple were available in Microsoft.