Most popular features of all Healthcare & Pharmaceuticals apps
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about DrChrono's features:
We have enjoyed every bit of our transition to DrChrono from a server based EHR. They have been accommodating, thorough and incredibly kind as our team of 30 learns a whole new way. We are big fans of drchrono EHR and the whole drchrono team!
Pros
Cloud based; awesome support team and thorough onboarding; comprehensive reporting; intuitive interface; fast workflow for intake and documentation; comprehensive revenue cycle management; credentialing support for new MD's
Cons
Still some visibility challenges in the schedule that could be improved; simplified navigation to patient ledgers would help workflow; would like the ability to integrate docusign type elements
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Over the last seven years, I've seen a progressive improvement to an already excellent software platform and have considered myself lucky for starting with DrChrono from the beginning. I wouldn't be able to run my office without it. I couldn't imagine my office without it.
Pros
The API integrates into several third party apps that extend the capability of the system beyond the base system.
Cons
Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Chrono is only capable rudimentary practice management functions.
Pros
I don’t like anything in particular about this practice management software.
Cons
That’s not even speaking on the business end where the financial interface was poor.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
Think 'Practice Fusion' with a billing/practice management component built in.
Pros
the system itself if very fast, it is ipad ready with their own app, implementation is very quick; completing an encounter note is fast and easy
Cons
very light on advanced features and automation; very few vendors in their app market; not very customizable. Not too bad for a small practice, but I can't imagine using it for a larger practice due
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Fancy on the surface, but a hellish ordeal once you actually start using it. I would not recommend this to anyone.
Pros
The practice management side - scheduling in particular - is well thought out.
Cons
During your sales call, FORCE them to demonstrate what you're looking for. We received numerous, "and then you'd just click this and it would work." "You'd just click this item (in a template) and it would do this fancy thing." Unfortunately, the thousands of promised templates do not exist. Template tools are very, very weak. Calculations (if statements) are not possible. Implementation was nightmarish. They have literally (I asked) no written plan for implementation, which drags the implementation out interminably - making it very costly. Tech support is outsourced to a foreign country. "I'm unable to log in to my account from any computer from any browser," was my issue. "Have you tried clearing the browser cache?" was the response.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Scheduling is very simple. Enjoy being able to access from any of my devices.
Pros
Scheduling, financial tracking all very easy to use. Chart notes for office visits fairly simple, although I don't use any of the templates provided
Cons
Navigation through a single patients records sometimes complicated--often easier to re-enter patient name and start over Photo management is not good.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering DrChrono
Highly recommend cloud-based system over server based. If photo management is a priority, probably need to add an additional system just for that
Our use was primarily for billing, so we can't comment on the EHR part of the system, but it appears as friendly.
Pros
Intuitive user interface Consistently fast response iPAD/iPhone Friendly Export of data is easy and fast Easy statement management
Cons
Price is higher than others. Compared to a Kareo/Practice Fusion combination the price difference is $/month more.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
Pros
very easy to customize the template. the billing and pt management is also very easy to use.
Cons
customer service is not always easy to reach by phone.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Customizable note templates, patient portal, EPCS, integrated lab ordering/results, efax, patient online self scheduling, patient flags, integrated billing insurance platform with realtime eligibility information, and straightforward claims tracking...
Pros
Comprehensive features, customizable, easy to use billing
Cons
Servers are sometimes slow, no cost differential for low volume providers, only one integrated credit card proecessing vendor, with higher than average fees.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
DrChrono.com is the kind of practice management system I have been dreaming of for my entire 15 years of practice!
Pros
My patients love receiving the email and text reminders and, as a result, I have seen a tremendous improvement with compliance!
Cons
The development team spends a lot of time listening to my suggestions and has improved their program based on my feedback. Any problems and suggestions I have about their product are quickly reacted to and implemented.
Rating breakdown
Pros
Easy to track electronic communication. Appointment templates are very helpful.
Cons
Simple requests, like customized disclaimers to limit legal liability when patients use the patient portal, are brushed off despite the risk to their clients.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
We also struggled to find a biller in-house that could manage our growing practice.
Pros
Intuitive, provider friendly EMR, easily customizable Good revenue cycle management software that allows me to easily analyze how our practice is doing Cloud-based, works anywhere on computer, ipad, or iphone
Cons
There are a few things that don't work as well going from a solo provider to a group practice with multiple locations and providers Little differences between computer and iPad versions are a little bit frustrating
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I think it is worth a second look and I plan to do with that in the very immediate future.
Pros
Product seemed to have good support,And has a lot of features that are helpfulWith electronic records andPractice management.
Cons
It was not set up very well for specialty care when I looked at it and started using it on a trial basis.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Hi Dorothy,
Thank you for your feedback. We have many podiatry practices that have been using DrChrono EHR for quite some time now. Please reach out to us at ehr@drchrono.com and we would love to show you a personalized demo for your practice.
Best,
The DrChrono Team
For being a chiropractic specific software, the software lacks specific features that would make chiropractic documentation more streamlined and easy for compliance and reporting. After a short demo, we decided to go with a different chiropractic DHR software
Pros
This software has great features for uploading your own sheets and papers that you can then draw on while creating chart notes and documents.
Cons
Though the software is one of the less expensive options out there it did not give us intuitive teachers in our field for easy use and documentation compliance.
Rating breakdown
Time used: Free Trial
Frequency of use: Occasionally
Likelihood to recommend
Pros
EASE OF USE, WORKS WITH OUR PREVIOUS PRACTICE MANAGEMENT SOFTWARE
Cons
WISH WE COULD CUSTOMIZE SOME FEATURES FOR OUR OFFICE
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
ease of charting with apple products.
Cons
As a start up, I would be nice to pay less per month for use of EHR and Revenue cycle management. I try to keep costs at a minimum so it would be nice if EHR was more affordable.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Amazing ability to have all services in one program- billing, coding, scheduling, inter-practice messages and on top of that all, the customizable templates and assistance with such are invaluable.
Cons
I have had several ocassions where it was a challenge to get an individual on the phone due to the time zone change... They're based out of CA and I am in CT and I start early AM.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases.
Pros
It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients. Each page provides a great deal of information.
Cons
It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Overall, I don't think there is a platform that is a better "value" for your money from BOTH a practice management and charting prospective.
Pros
The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct).
Cons
Billing is not as easily accessible as other areas (a few more clicks than is needed).
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Great connection with clearing house, ability to see live claims feed, and moreover status of submitted claims with further actions to resolve issues.
Cons
submission a ticket and getting an answer will take a while. Can not call at any time and resolve my problem right away.
Rating breakdown
Time used: 2+ years
Frequency of use: Occasionally
Likelihood to recommend
Pros
Many of the templates are customizable to fit your clinic's needs. Appointment reminders can be sent to patients by text or email.
Cons
Our patients do not care for the patient portal that much, but they do like using it to communicate with the clinic staff.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Terrible! Medical Spas beware!
Pros
Their promises that the software could do literally everything we were looking for.
Cons
When attempting to reach out to management to complain they would ignore our calls and hang up on us.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
