DrChrono Reviews - Page 6

I like that it has the iPad app to use at check-in.

It does not work in a commission based practice

Hi Darren, Thank you for reaching out to us with your feedback. We take our user experience and feedback very seriously. DrChrono EHR works well for many aesthetics and medical spa practices and we have numerous customers that are currently using our system very successfully. However, we understand that every practice has unique or specific desired features needed to fit their workflow. I have...

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Functions decently as a data entry EHR. I used this on a mac and iPad and I could document what I needed to after a lot of customization. Being html based, this is really portable and functions well on multiple devices fluidly.

Retrieving data is hard. For example, a patient calls, and the receptionist needs to look up the patient's history. This takes several types and clicks, and seems so buried into the system that it is an afterthought. When I think of a patient's history, I need it a click away. What I did to them and why they came to me needs to be immediately available. The slow-down due to drchrono is really...

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Well initially the sales team was responsive, quick, helpful. They quickly got us in for a demo. The demo was appealing. It appeared the software could do just about anything. But I know feel this was a heavy emphasis on sales no matter what. They even discounted our service at risk of it not being the right software for our needs.

It’s confusing. Complex. Not easy to use. Implementation team didn’t even know how to use features and would send us to specialists who were booked for days on end. When reaching out after signing a contract good luck getting help. We feel like we have become a number and not a customer or assets to them. It is one of the worst companies I have experienced since 1999. What happened to quick, helpful and efficient customer service? It was on the front end to make us a customer and to sign a ridiculous contract. Once in, they disappear and say they can’t help. They just send you to person to person. Then the person at the top is unavailable. It’s 2019. This is the worst company I have used since Comcast. Even then Comcast is better.

* DrChrono is an Apple Enterprise partner * user friendly for patient and provider * comprehensive pricing, not ala carte' * real time EHR, cloud based

* as to be expected, creating customized templates is time-consuming, however the implementation process is itself is relative quick * IT support is available by email/chat submission. IT will call back quickly, which avoids being placed on hold for long period of time, however not having a "800" number to call takes some getting used to. I must admit though, the IT department is quick to respond once a request for help is submitted * the company is on west coast hours; our practice is east coast. Not so much a con, just a small inconvenience

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Photos of patients in chart, ease of consent forms and being paperless , aesthetics are nice, option to send rx's with phone app when out and patients need something urgently

They make small updates often without telling us and often with updates, other features become temporarily broken.

EXTREMELY customizable and the easiest EMR to use for the front office staff when it comes to scheduling, taking payments, and making new patient charts. We have heard from others that if you are transitioning from paper to EMR, this was the one to choose. We could see that even before the advice was given. Every step is very intuitive and the programmers and designers made every task only about 2-3 clicks away. EASY AND FAST chart noting

Our office has special needs which Drchrono can allow for better than any other EHR, but we sill require further specifications. We are a cash only practice, but it would be nice to have the option, help, or guidance towards what level exam was performed.

Templates are much easier and faster to build than in other EHRs. OnPatient and the completely automated kiosk make the check-in process completely paper- and scan-free. This has been great for a solo-practitioner.

Scheduler isn't great. It's nice that reminders are included, but the scheduler itself isn't as functional as other programs. Some features I am paying for (eRx and lab integration) continue to not work for me, which were key reasons why I paid more for my plan. Fax system is clunky and not very useful.

integrates schedule and charting, provides online scheduling portal that is easy for patients to use, provides in-system messaging and faxing allowing for seamless continuity of care

would be nice to be able to remove the features we don't use to simplify the screens & processes in the system

Cloud based; awesome support team and thorough onboarding; comprehensive reporting; intuitive interface; fast workflow for intake and documentation; comprehensive revenue cycle management; credentialing support for new MD's

Still some visibility challenges in the schedule that could be improved; simplified navigation to patient ledgers would help workflow; would like the ability to integrate docusign type elements

Easy to use on iPad and iPhone, love that fact that I can send a controlled Rx via eRx. Ordering controlled Rx pads are expensive.

Doesn't show the active allergies in the record when sending a Rx. Would be great if allergies would display on the prescription screen when sending a Rx

system is easy to change notes and re format. Easy to on iPads backup system is easy to manage prices for plans are not to bad comes with new user tutorials

sometimes system does not save things don't like that you have to put in a ticket to fix a problem

i like the new addition of several financial reports that you can run to really analyze your practice with regards to billing

the support is sometimes difficult to communicate with. they are timely but ifeel there is a language barrier.

-Ease of changing documentation templates on the fly- I can update the way my practice documents quickly and easily -Cheap -Relatively intuitive user interface -Simple platform does not require extensive training for new users -Growing and developing product: drchrono has made consistent updates and improvements in the last year, and I expect them to continue to improve over time.

-It is difficult as an administrator to "push" customizations such as medication favorites or folder structures for tasks being worked by back office staff to users. You have to log in as the user to make these kinds of updates for each staff member. -There is limited ability to link and report on data inside of the clinical note. -There is no calculating of scores (such as PHQ9 or other screening...

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Comprehensive integrated system, allows for efficient patient care. Software support is generally good and responsive.

Pushy salespeople, bad experience with sales and billing staff, expensive. Took 6 months to integrate billing software with clearinghouse, poor follow up with customer service regarding this process!!!!

It's so easy to use even if you are not tech savvy. Almost any feature is self-explanatory and easy to teach yourself.

You have to save the name of new patients before going to another screen to get their phone and email. If you don't save it (and it takes you back to the appointment when you do, so it's more time-consuming) you have to start over after gathering the information from the other page.

Ipad format has become a very helpful addition to my office. The mobility factor alone to avoid bulky laptops and computers is great. I have 3 different locations and rely on the internet for access. No problems so far.

Some of my patients reluctant to work with the billing service because they detect a language barrier.

you can design the drchrono system to exactly match your practice...which is fantastic! Also, billing is very easy with the chrono system.

online booking needs to be more customizable. price is kinda high to pay per month. eob's don't always post correctly.

It has many good uses example the prescription ability to send it right from my office. The information on patient is incredible,

There is probably more things in the program that I as a small office won't use, But a large company will. The problem is that you can't separate them

Easy to read and write notes, many promises in the beginning that were never delivered.

Poor onboarding process. Incompetent staff, unauthorised billing, security breach, non- existent customer service.

the detailed reports for patient demographics and billing. i like that it is an all in one practice solution.

the customer support is sometimes difficult to use. I would prefer to have phone support as it is difficult to communicate at times.

Easy to use , practical, made for private practice

Accessibility of customer support or ease of making changes to accommodate practice