DuxWare Reviews

Streamline of Optimis into Duxware for billing. Ease of billing to insurances. Reports are numerous, efficient and very usable. Making corrections to patient info and claims is simple and quick.

Entering patient payments and applying is easy but if you need to make a change, the double entry accounting to do it is time consuming and painful. If a payment is deleted, then where the payment has been applied should be deleted as well. If a check was applied to 10 visits, then the payment for each visit would have to be deleted individually.

Ease of use, most information in one window. Customer service is excellent. The support team has been there since we first signed on in 2009. Everyone is very knowledgeable of the product. Updates are pretty seamless.

I guess the only con I would have is that sometimes we would like to separate out charges that have been paid from those not that we are working on getting paid.

Mary, Thanks for your review. We are happy that you like the update we have done. We are working on some new update, now that I am sure you will love.

All the information is on the first page you enter for each patient. Then it is easy to toggle between pages as needed. You hover over information and it expands. The same support staff that was there when we implemented the system in 2009 are still my go to staff. They are so knowledgeable and friendly.

Some of the reports can be improved by making easier to get to them.

Ease of use

More items could be automated like appointment verifications, authorizations and payment posting.

Thanks for the review! We are always happy to help in anyway we can! Be sure to contact us about your questions, DuxWare automates Eligibility Requests as well as eClaims, eRemits and auto-posting of payments.

The ability to get around quickly and the ease of the applications.

The reporting tool. I do think training would help the people that need the reports.

I truly appreciate the customer service. DuxWare not only is a great platform to use, but you always receive personalized customer service. I feel as if I work in the same office as them. DuxWare has great reporting capabilities with an easy to read patient ledger. I've worked with the DuxWare team for almost 4 years now and have all of our clients utilizing their software.

There is no software out there that will be perfect as each user has their preferences. I'd like to see read only access should to the database for clients of ours that have moved.

service is great. Easy to use. Great Features

I wish we could be asked about certain updates.

Love the scheduling functions and especially the patient communication options. It has made communicating with patients so much more efficient and effective! The program is easy to train on and use for all the basic daily functions. I also love that it integrates seamlessly with our EHR.

Some of the detailed reporting features are a little tricky to set up, but the staff is easy to contact and very helpful.

The software was easy to learn and Medical Practice was always there to help with any of our questions

there was nothing I did not like about the program

Whenever necessary, I can always get someone on the phone who is friendly and willing to address my concern.

Nothing- we have only had great success with this company.

Ease of use and helpful staff. The staff is always willing to assist with any suggestions.

I can not even think of anything. Exceptional product.

User friendly

Would like to be able to customize face sheet (add pcp name, be able to add under (other changes) medications/allergies Would like a box for coinsurance Delete the defaulted G initial that prints up next to email on face sheet

Thanks for the review! We love working with your office too!

ease of use

The patient statements do not offset a debit when there is a credit on another date of service.

Thanks so much for the review. We are always happy to help in anyway we can! Give our support team a call about your statement questions. I bet we can help!

The support staff is available for all my questions. Everyone in the office knows how to help me and if I have a request they are very receptive to those requests.

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Thanks for the review Mario. We are so happy to have you are back with us!

I feel the product is very user friendly

I do not do a lot of work in this specific program as I am more clinical so I really do not have any specific dislikes

Extremely easy to use for reports, patient access and bridgeing over.

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Thanks so much for the review. It is always nice to speak to you!!

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Duxware is easy to learn, [SENSITIVE CONTENT HIDDEN] is very helpful solving our issues

Not user friendly with making adjustments always contacting customer support.

Customer service

None

Thanks for the review! We are very happy to have you as our customer.

Ease of use

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Thanks for the Review Jamie!! We are always happy to help our customers.

Easy to use and understand. Very good support from company

Changes made often. System down occasionally

user friendly

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Thanks so much for the review. We are always happy to help!

Ease of use, straightforward reports, outstanding customer service. Never a delay in obtaining assistance, and always an honest answer that worked. Very reasonable price for what is offered.

The fanciful name and logo may serve to cause potential customers to not fully investigate the serious robust attributes of this outstanding product.

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Mollie we appreciate your honest review of DuxWare. Providing relevant tools for practices both large and small is our job. The high level of support you receive when you call us is our goal and we strive to achieve that every day.

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Thanks Nancy for your review of DuxWare. Your kind words are an encouragement for us every day. We look forward to working with you and your staff for years to come.