ECP Reviews - Pros & Cons, Ratings & more

Eldermark

ShiftCare

eMAR

ECP is a cloud-based assisted living solution designed to help group homes, rehabilitation centers, and independent living facilities manage processes related to individual care plans, resident assessments, audits, building maintenance, billing, and lead tracking.

Android

Web-based

Windows

iPad

iPhone

Executive Director

We use ECP for our eMAR, care plans, psych meds, charting, and a host of other items. Their program is user friendly and customer support is outstanding.

Administrator 

Also, the customer service staff are AMAZING, they are always kind,  helpful, patient,  and have excellent follow up.

CEO/Director of Nursing

It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.

Administrator

This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised.

The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly.

Training Coordinator

I love the customization as a administrative you can implement. Also its easy for care staff to use and especially people who are not "tech savy.

RN Manager

User friendly and easy to use. Great customer support if needing to call for help.

It has been great for documenting resident care. I haven't integrated staff information yet but that is on my next "to do" list.

Overall we are very happy and it has been easy to use the software and to train others to use it.

Facility Manager

Everything can be added into this program and makes it very easy to stay organized. The company is always willing to make something work to best suit our facility.

D.O.

Can generate reports, within minutes. Like having the ability to transfer clients from one location to another.

Owner/Operator 

It is extremely beneficial to have so much information all located in a central location. It is a great communication tool as well.

Director of Administrative Services 

Our facility is geared towards mental health and it is missing some pieces that we need.

Regional Environmental Service Coordinator

I feel ECP is missing a calendar tab. A Calendar tab where management could enter appointments and events that would prompt staff.

Owner / Administrator

I can easily retrieve data whenever and wherever I may be which keeps everyone on their toes. It's very cost effective.

Sometimes it is difficult to know where to go for certain  things.

Even though it is a shortened version, it still is not efficient for us.

Senior Living Core Platform

ECP and the easy implementation

ECP Assisted Living Management and MAR

Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve.

Charting

Thanks for the review! We're happy to hear that you find ECP easy to use for charting ADL's and tracking. With 24/7 access to the ECP support team, plus resources including training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again for leaving a review, and of course, please reach out if you have any questions.

We had been using ECP for many years and were able to convert easily from paper charting. Over the years there were a couple of glitches but when we called customer service we were given their full attention and assistance. We are now running well and they are available for us when we need them. The customer service team at ECP are willing to research and teach as well as walk us through an issue to get to a resolve. 

ECP Customer Service

Cathy, thank you for taking the time to send us this review. We are glad to hear you chose ECP based on ease of use and accuracy. We strive to create a software that is simple for any senior living professional to use while also being detailed enough to reduce human error and make sure nothing gets overlooked. We are also happy to hear that you have had a great experience with our customer service team. It is important to us that we are able to resolve our customers issues quickly and get them the help they need. Thanks again for your feedback!

ECP has almost eliminated the need to store paper files for residents, compliance, and even employee files. 

Perfect Software

Hi Kyle,

Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using. 

We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible. 

We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again!

I would Highly recommend, this website is easy to use and all of you employees will love how easy it is to access resident’s information about how to go about cares, if the resident has specifics on what they like and don’t like. How to properly provide care for the resident. 

ecp review

Thank you so much for your feedback. We understand not only the importance but also the convenience of having everything you need in one place. In order to provide proper, quality care, resident information should be accessible at all times. Our Daily Tasks equip caregivers with these details to confidently do a job well done. Thanks again for your support!

Decreased time spent on med pass, decreased errors with med pass, easier to pullup reports about medications, vitals etc from anywhere in buidling.

Review

Thank you for this review, Elizabeth! We are so glad you found ECP to be user friendly along with improving your med passes. Getting up and running with a new software is never an easy task so we appreciate your feedback and please know our support team is available to help when needed!


Wo Derulo experience from incident reporting to being able to make work orders is extremely helpful. 

Benefits and ease of using the ECP

Hi Debra,

Thank you for your review. To hear that you are able to generate useful reports with ease is music to our ears. We've worked hard to make this process as effortless as possible by providing essential reports in real-time. ECP even has templates that incorporate state-required reports and forms to accommodate all license types. 

We want to make sure that all of our customers are able to learn at their own pace and feel comfortable using the program. I'm excited to let you know that all training webinars are now accessible through the online knowledge base. This means no more scheduling conflicts or trying to squeeze in time in your already busy schedule. Thanks again!

The ECP system makes my job much easier and my employees find it easy to understand.

Hi Barbara,

Thank you for your review. It's so nice to know that ECP provides value to your daily practices and that it's easy enough for your entire team to use and understand. 

We offer an abundance of training resources, including our ECP University and Knowledge Base, so that all users can confidently use ECP to complete their daily duties. In addition, our customer support is readily available so that no question goes unanswered. Thanks again for sharing your positive experience!

User friendly

Hi Alexandria,

Thank you for your kind words. To hear that ECP has made it easy to train and onboard your team is a great compliment. By providing resources such as training videos, user guides, webinars, and 24/7 support, users feel comfortable using ECP, even without a technical background. We take pride in knowing that our clients find ease in the implementation process, through our user-friendly interface. Thanks again for your support!

Make the switch!

Thank you so much for your kind review, Andrea! We are thrilled to hear of your positive experience switching from paper records and that ECP is helping your team stay organized. 

We understand that each community is unique and has specific requirements. This is why we offer various templates tailored to different states and license types. If you'd like to learn more about our pre-built care plans and state templates, our Senior Compliance Specialist, Nicole, would be happy to assist. 

In addition, our support team is always available to ensure that your account accommodates all your needs. Please do not hesitate to reach out when needed. Your company's success and satisfaction are very important to us. Thanks again for choosing ECP!

Training, updates, customer service

DeAnna,

Thank you for your feedback. It's great to hear that you find ECP useful in managing your charting, care plans, and med reviews. We aim to provide a full software suite that incorporates the necessary tools to run a successful community. 

We're happy to inform you that our new Knowledge Base has a search feature that allows you to search for verbiage that relates to our various training resources. If you'd like to see similar features in other areas of the program, or you have additional suggestions, please let our customer support team know. 

We are constantly working on improvements to provide our customers with the best possible experience. Thanks again!

We are an Assisted Living community that has been using ECP for years.  We have now implemented using the ECP LEADS for our sales and marketing management and it is working wonderfully.

Technical support and follow up

Thank you for your review, Lisa. We are thrilled to hear that ECP CRM has been a helpful tool in managing your sales and marketing. It's crucial for us to provide the essential tools that Assisted Living marketers need to develop more leads and grow occupancy quickly. From the moment you receive a new lead to the day they move in, everything is captured in one place to make the process as seamless as possible. 

We are also happy to hear that you've had such a positive experience with our customer support team. Thanks again for your continued support!

ECP is so great to use and it makes charting simple yet allows for much detail

ECP is an easy and helpful tool for charting

Hi Aliina,

Thanks for your review! We love to hear that ECP has been a helpful tool in making charting a breeze for your team. Our user-friendly software helps simplify current processes while providing tools that allow for in-depth documentation when needed. 

If you run into any questions while using ECP, please do not hesitate to contact our customer support team. They are always readily available to help. Thanks again!

It has been great for documenting resident care. I haven't integrated staff information yet but that is on my next "to do" list. 

Assisted Living Setting

We appreciate the time you took to leave a review! The easy-to-use interface, built for senior living and other care settings, gives you the tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. When it comes to innovation, we evaluate and consider all suggestions that may impact features for future releases. If you ever have a suggestion you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!

Easily view tasks, med passes and observations completed and incomplete. 
Ability to create behavioral tracking reports.
Can generate reports, within minutes.
Like having the ability to transfer clients from one location to another.

ECP Review from a Users Perspective 

Thanks for your review! We are glad to hear that the simple layout of medications, tasks, and observations give you a concise overview of each shift. Not only that, but our reporting features have made behavior tracking a simple yet thorough process. Capturing all resident data in one place results in effortless transfers. 

ECP receives and processes changes to medications within minutes of the pharmacy making changes in their system. We would be more than happy to have an ECP Pharmacy Specialist reach out to discuss your delays in more detail.

We strive to give you all the essential tools to get your work done quickly and efficiently. Thanks again for your feedback.

Comprehensive and easy to use!! 

Thank you for this review, Mandi. We are happy to hear you find our software to be user friendly and that it helps with oversight into med passes. We take pride in our quick and helpful customer service team so we are glad that has been your experience as well! We have on demand training available such as ECP University and our knowledge base if you are ever in need of it. We appreciate your opinions and feedback as we are always looking on how to improve our software. 

Thank you for your review, Dawn. We are happy to hear that you find ECP easy to use for all of your team members. We understand that not everyone is equipped with a technical background so we strive to make ECP accessible to anyone, regardless of previous experience. 

We are continuously evaluating and improving ECP to provide the best possible user experience. If you have any questions or concerns, we encourage you to contact our customer support team right away. They can assist in real-time to ensure that your needs are met. Thanks again for your feedback!

Solving med errors, ensuring correct medications are given to the correct individuals. Optimizing patient safety. 

Great Med MAR Program

Hey Kristin,

We appreciate the time you took to leave a thorough review! We couldn't have said it better. The easy-to-use interface, built for senior living and other care settings, gives you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP.

We understand how important it is to assess the needs of individuals to provide the best quality of care. ECP also offers additional features for care planning - assessments, care plans, and tasks. You can completely customize and individualize to promote person-centered care. An individual's needs can be communicated to providers using their unique care plan and face sheet reports. Thanks again!

Overall, I have been immensely pleased with ECP.

ECP Review

Hi Traci,

Thank for you the review! We love to hear that ECP has improved the efficiency of tracking care and charting for your team. Transitioning from paper is another huge milestone that we are thrilled to be a part of. 

We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback. Thanks again for your input!

Satisfied 

Michelle,

Thank you for your feedback. We are thrilled to hear that you find ECP easy to learn and use. We provide users with an abundance of training resources, such as ECP University and Knowledge Base, that include training guides, step-by-step tutorials, and webinars. This, combined with our user-friendly design, allow users of any skill level to catch on quickly. Thanks again for your review!

While we are still newly transitioning, they try to be very flexible in working with us and our schedule. 

NEW USER

Thank you for taking the time to leave a review. We are happy to hear that our software is friendly enough for you to jump right in. Our experienced support team is available 24/7 and they are always happy to answer any questions.
 
Carly Smith our Director of Quality Improvement will be reaching out to you shortly.
 
Thanks again for the great feedback.

ECP-Easy to train...easy to use

Thank you so much for your kind review. We love hearing about how our software was easily integrated into your home and importantly, saves staff time.

Some Chromebooks may not offer the processing power and memory you need for demanding web applications. They work well for basic web browsing but any robust program may cause issues from running out of memory.

We always like to go above and beyond for our customers and would be happy to discuss any questions that you might have. Our 24/7 support team can be reached at 262-684-5600 x1.

With ECP we were able to go from charting in folders to computerized. It's a very nice addition to our facility

Stanford Lodge

Thank you for taking your time to leave a review! We're happy to hear that ECP has improved your ability to monitor residents and their medications by moving off paper MAR to our electronic MAR.

The clean, user-friendly layout gives fundamental medication details, providing a clear overview of everything that needs to get done. Thanks again!

ECP Reviews (2025)

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