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EHR YOUR WAY vs WeCounsel Comparison

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Overview

Category Leaders

EHR YOUR WAY offers practice management, substance abuse center and physician solutions for small to mid-sized hospitals...

WeCounsel is a scalable telemedicine software which enables mental health providers to manage remote patient video conferencing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

60

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

24.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

164

5

4

3

2

1

140

19

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.1

32

5

4

3

2

1

11

14

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

This software is easy to use very user friendly and the customer service are great, very helpful.
I appreciated the ability to design forms that fit for my agency and integrate them into the system. The system was comfortable to deploy, with the ability to contact when needing to troubleshoot.
EHR has been a great way to expedite the paperwork writing process. I love that it auto-populates some of the fields to help make it much quicker.

Pros

Easy to use, functionality is top notch, great quality with audio and visual. Will recommend to others.
I feel like every time I log in my experience is better. The customer service is always helpful and so nice when I call.
They have been responsive to my requests and helped me through every step of the process. I feel more confident using this technology while being supported in my business model.

Cons

It was a struggle to keep HIPAA compliant before we went electronic with all that paper floating around.
Do not have a lot of problems with the billing side of EHR YOUR WAY. Customer service --some of the technicians cannot solve the problems we are having.
Also, it would be ideal if the problem areas could autopopulate on the discharge summary so you wouldn't have to spend limited time to generate the discharge summary.

Cons

And when we have to quit a session and re-enter due to technical problems, it's even more confusing because WeCounsel thinks you're double-booking.
No tools to identify when there are lags in service.
Value for money is difficulty to assess when I am getting double charged every month.
  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features76
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Authorization Tracking
  • Billing & Invoicing
  • Calendar Management
  • Candidate Profiles
  • Case List Management
  • Charting
  • Claims Management
  • Client Chart Audit Tools
  • Client Portal
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Eligibility Verification
  • Employee Management
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Handwriting Recognition
  • Initial Assessments
  • Inpatient/Residential
  • Inventory Management
  • Invoice Management
  • Level of Care Evaluation
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Multi-Location
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Treatment Planning
  • Voice Recognition
  • Wait List Management
  • Workflow Management
  • Total features32
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Authorization Tracking
  • Billing & Invoicing
  • Calendar Management
  • Candidate Profiles
  • Case List Management
  • Charting
  • Claims Management
  • Client Chart Audit Tools
  • Client Portal
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Eligibility Verification
  • Employee Management
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Handwriting Recognition
  • Initial Assessments
  • Inpatient/Residential
  • Inventory Management
  • Invoice Management
  • Level of Care Evaluation
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Multi-Location
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Treatment Planning
  • Voice Recognition
  • Wait List Management
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrationsN/A
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

WeCounsel logo

WeCounsel

Great medium

Reviewed 6 years ago

WeCounsel is an exceptional platform for online counseling. It has helped me to be more available to clients who travel frequently or have difficulty making it into the office for sessions. I recommend it highly for expanding your reach in a HIPPA compliant way. My clients report they are benefiting from our work despite the technological medium which is very promising!

Pros

The portal protection

Cons

Some glitches with connecting

Vendor response

Ms. Warren, Thank you for taking the time to write a review. We are ecstatic to hear you are having success with the solution. If there is anything we can help you with technology wise or help test connections (if that's what you are experiencing difficulty with), please let us know. We want to make sure every single session is a good one. We provide test calls to you and all your clients if necessary. Please reach out to 888-958-2885 if there is anything we can do to help further your success.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WeCounsel logo

WeCounsel

Sean's take

Reviewed 6 years ago

i would like to be able to see the client's view of the system. This would help with getting them set up. I LOVE your customer support!

Pros

Customer support

Cons

Difficulty in getting new folks set up.

Vendor response

Thank you for reaching out and providing your valuable feedback! You can watch this video https://youtu.be/sE0JcgAslug to see what exactly the provider and client experience will be when adding a client. Our Success team is always willing to help you onboard your clients and assist if you have questions, but hopefully this video makes it a little easier. We also provide each client with a checklist in their first email from us with steps to complete registration. Please let us know if you'd like a copy of this supplied to you as well. Please give me a call at 888-958-2885 opt.4 and we will get you in touch with some tools that can help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

WeCounsel logo

WeCounsel

Great customer support

Reviewed 6 years ago

The customer support is great at WeCounsel. The interface lags occasionally, and can be tricky for clients to set up, but overall great service and support and value.

Pros

Customer service is great, and the calendar reminders for clients is perfect.

Cons

It is tricky for clients to set up, without assistance. The payment organization of the system is not in alignment with the way insurance reimbursement works, for those of us who take insurance or operate on varying pay scales.

Vendor response

Thank you so much for reaching out and providing your valuable feedback. We are very excited to have recently introduced several updates that will help with the key difficulties you seem to have had. We recently introduced the ability to enter an exact billing amount at the time of billing the client which will help with your scaled billing amounts. We are also introducing a superbill which will help with insurance claim submission. We have recently made several updates to the client experience to make it more intuitive and would love for you to join our focus group to provide more information about this if you have time. Please reach out to me at 888-958-2885 if you'd like to discuss this in more details and thanks again for your continued partnership!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

WeCounsel logo

WeCounsel

Cumbersome and lacks flexibility

Reviewed 6 years ago

I use WeCounsel for the video function only and wish the pricing packages were set up so that I am only paying for what I am using. Because I don't use the scheduling feature, it's confusing for clients because they think they need to request a session with me even though we are already scheduled through a different practice management system. More than half of my clients struggled with getting...

Pros

If your practice is solely online-based and you need a the practice management system, it's integrated in WeCounsel.

Cons

Video quality isn't better ham other options. Not easy to navigate around. Too many steps/lclicks to get into a session. No option to turn off scheduling or note taking features so you and client don't get prompts. No whiteboard feature despite being advertised.

Vendor response

Thank you for reaching out and providing your valuable feedback. Wecounsel offers a host of packages with different features. The Starter Plan sounds like best plan for you, but you don't have to use all the features included if you don't need them. You can even turn off your availability if you don't need clients to make requests.Our staff is happy to do a test call with each of your clients to make...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WeCounsel logo

WeCounsel

New user, but experienced end user in telehealth.

Reviewed 5 years ago

Easy to use, functionality is top notch, great quality with audio and visual. Will recommend to others. Cost is minimal, and for your return on investment, it far outweighs the cost. Great tool, cannot say enough about the product.

Pros

Easy to use, good audio/visual.

Cons

No cons were added to this review

Vendor response

Ms. Fiske, thank you so much for taking the time to leave your feedback about wecounsel here. We appreciate your continued and very valuable partnership and are happy you are having success using our tools to engage with your clients. If you ever need anything, don't hesitate to ask. You can reach us at 888-958-2885 or by contacting success@wecounsel.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

WeCounsel logo

WeCounsel

Great with some unconfortable problems!

Reviewed 6 years ago

It's my first experience and I like it! But most of my clients CAN'T open, speak, see and be seen by me on video talk, unfortunately!!! I didn't cancel my free test time; I want to run your contract with me, but have had an hard and dificult time on it! I used the suport people (they are nice) but the ptoblem continues. It's a pity!!!

Pros

It's complete on features

Cons

The conections with the clients' computers and devices

Vendor response

Thank you so much for reaching out to provide your valuable feedback. We hope to get any issues you may be having resolved. We will work individually with you to ensure you are able to connect with your clients each and every time. A representative has reached out to you to provide further information and offer assistance. If you'd like to contact us additionally, you can call 888-958-2885.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

WeCounsel logo

WeCounsel

Could use a little help

Reviewed 6 years ago

Overall I like using the site. One frustration is that if I forget to save a note, it disappears or if I save it and then want to add something, I cannot edit it. Being able to edit a note is an important function for record keeping. I have not used the billing so cannot comment. I am getting billed twice a month by something called Vidio health and it is difficult to reach them to have this corrected. I am not even sure this is billing related to your site?? I have been referred to support@Stryke.com, but they do not spell "stryke" - so am not sure I will actually reach them with this concern! Value for money is difficulty to assess when I am getting double charged every month!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you so much for reaching out. I'm so glad I was able to speak with you today about the concerns you have. Our note taking capability allows you to save the note and then create an addendum after the note has been saved if you need to make any adjustments. We love getting feedback on our features and are working toward enhancing functionality, so your feedback will definitely be considered when deicing how to improve this functionality. Regarding your account questions, I am personally looking into your account and we can work towards getting anything wrong resolved, if necessary. Our support team is accessible by email phone and chat. support@wecounsel.com 888-958-2885 and chat us at www.wecounsel.com!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

WeCounsel logo

WeCounsel

A great way to video conference with clients

Reviewed 6 years ago

WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place. Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session. Some of their tech support agents are incredibly helpful and professional,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for reaching out and providing your valuable feedback. We are so happy that you are having success with the software. We are happy to conduct test calls with all of your users to make sure they are set up for success prior to your sessions. If you've had a poor experience with support staff, we'd love to hear about it in detail so we can correct the issue. We answer calls during business hours right away and are working on extending hours of operation so evening support is available to you.We are also releasing a calendar sync feature very soon and we'll be sure to let you know when it's available. If you have any questions/concerns I haven't answered, please call 888-958-2885 opt. 4 and let's talk.