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Elation vs DoctorConnect Comparison

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Overview

Elation is a cloud-based EHR solution for doctors & physicians to manage patient medical records, notes & appointments and...

DoctorConnect is an appointment reminder and patient engagement software which enables medical, veterinary, and dental practices...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

275

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

150

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

21

7

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.8

5

4

3

2

1

28

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Nevertheless, it is a powerful system and a joy to use. I highly recommend Elation EMR for a small to medium sized practice looking for an easy-to-learn, easy-to-use system.
We tried two other EMRs before purchasing Elation and the difference between Elation and the other two is night and day. Elation is easy to use, intuitive, and helps us to be more productive.
I'm thrilled with all aspects of it and have been recommending it to every colleague who asks me which EMR to try. Fantastic product, great customer service.

Pros

DoctorConnect, hands down, has saved our administrative support staff hours. The automated reminders work great with our EMR/EHR thanks to the great IT team to help set this up for us.
The ability to notify patients via text is a great feature. The software is fairly easy to use and overall is a great product.
Switching our reminder call software to Doctor Connect was EASY and QUICK. Our director of sales (Catherine) was fabulous and made the process seamless.

Cons

Unhappy only with mostly provider service when ongoing issues and cannot speak to live person. And lack of follow through on options such as online booking they had explicitly stated upon signing up.
Terrible customer service and no one takes responsibility.
I have been trying to deal with this problem since early May and it is now July 13. Incredibly frustrating and I would not recommend this product to other physicians.

Cons

It's sometimes confusing to the patients on who is actually calling them.
Return phone calls should show our phone numbers when the appointment reminders are sent out. Patients are sometimes confused by who is actually calling them.
Had to get stand-alone version because no patch was available for my EHR at the time program was implemented.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features76
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Calendar Management
  • Call Reminders
  • Charting
  • Chat/Messaging
  • Client Portal
  • Clinic Interoperability
  • Coding Assistance
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Management
  • Customer Experience Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Decision Support
  • Demographic Data
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Engagement Tracking
  • Facility Scheduling
  • Fax Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Labeling
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multi-Provider Practice
  • Negative Feedback Management
  • No-Show Tracking
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Order Entry
  • Order Management
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Payment Processing
  • Payment Reminders
  • Personalization
  • Practice Management
  • Prioritization
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Retention Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Softphone
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Time & Expense Tracking
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Visitor Tracking
  • Website Integration
  • Workflow Management
  • Total features73
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Calendar Management
  • Call Reminders
  • Charting
  • Chat/Messaging
  • Client Portal
  • Clinic Interoperability
  • Coding Assistance
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Management
  • Customer Experience Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Decision Support
  • Demographic Data
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Engagement Tracking
  • Facility Scheduling
  • Fax Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Labeling
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multi-Provider Practice
  • Negative Feedback Management
  • No-Show Tracking
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Order Entry
  • Order Management
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Payment Processing
  • Payment Reminders
  • Personalization
  • Practice Management
  • Prioritization
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Retention Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Softphone
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Time & Expense Tracking
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Visitor Tracking
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations7
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations8
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne