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Elation vs Mend Comparison

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Overview

Elation is a cloud-based EHR solution for doctors & physicians to manage patient medical records, notes & appointments and...

Category Leaders

Launch your Telemedicine program today with MendFree. Achieve single digit no-show rates and 90+% patient engagement powered...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

275

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

21

7

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

5

4

3

2

1

147

109

37

16

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Nevertheless, it is a powerful system and a joy to use. I highly recommend Elation EMR for a small to medium sized practice looking for an easy-to-learn, easy-to-use system.
We tried two other EMRs before purchasing Elation and the difference between Elation and the other two is night and day. Elation is easy to use, intuitive, and helps us to be more productive.
I'm thrilled with all aspects of it and have been recommending it to every colleague who asks me which EMR to try. Fantastic product, great customer service.

Pros

I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
It is easier for me to get through because of the help I have received from the customer service. Once you get the hang of it, it is super easy to use.
Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.

Cons

Unhappy only with mostly provider service when ongoing issues and cannot speak to live person. And lack of follow through on options such as online booking they had explicitly stated upon signing up.
Terrible customer service and no one takes responsibility.
I have been trying to deal with this problem since early May and it is now July 13. Incredibly frustrating and I would not recommend this product to other physicians.

Cons

Some clients complain about being able to get on, especially if using their cell phone. Logging on difficulties and occasional difficulties in being able to stay on for an hour are common complaints.
No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image).
Sometimes after I complete the transfer to the doctor, the appt disappears and I have no knowledge of when the appointment is over.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features76
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Clinic Interoperability
  • Clock In / Out
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Confirmation/Reminders
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Verification
  • Data Visualization
  • Decision Support
  • Demographic Data
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • E-Prescribing
  • EHR-Agnostic
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Fax Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Intake Management
  • Lab Results
  • Labeling
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Order Entry
  • Order Management
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Payment Processing
  • Payment Reminders
  • Personalization
  • Practice Management
  • Prescription Renewals
  • Prioritization
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Search/Filter
  • Secure Messaging
  • Self Service Portal
  • Softphone
  • Summary Reports
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Template Management
  • Time & Expense Tracking
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Visitor Tracking
  • Waiting Time Tracking
  • Workflow Management
  • Total features72
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Clinic Interoperability
  • Clock In / Out
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Confirmation/Reminders
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Verification
  • Data Visualization
  • Decision Support
  • Demographic Data
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • E-Prescribing
  • EHR-Agnostic
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Fax Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Intake Management
  • Lab Results
  • Labeling
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Order Entry
  • Order Management
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Payment Processing
  • Payment Reminders
  • Personalization
  • Practice Management
  • Prescription Renewals
  • Prioritization
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Search/Filter
  • Secure Messaging
  • Self Service Portal
  • Softphone
  • Summary Reports
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Template Management
  • Time & Expense Tracking
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Visitor Tracking
  • Waiting Time Tracking
  • Workflow Management

Integrations

  • Total integrations7
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne

Elation vs. Mend

See how Elation and Mend stack up against each other by comparing features, pricing, ratings, integrations, security & more.