MDnet EHR Features

customer responses and having a local customer care rep and liaison is a huge difference.

not very user-customizable, direct charges that are not related to insurance, not mental health friendly, billing reporting, appt confirmation lacking, scheduling capabilities.

EASY TO USE HELP LINE IS EXCELLENT, SOLVE PROBLEMS ON SPOT.

-HARD TO REACH A COUSTMER SERVICE REPRESENTATIVE TO SPEAK WITH, ALL THE TIME YOU HAVE A RECORDEDMESSAGE AND HARDLY SOMEONE GET BACK TO YOU -PATIENTS WHO HAVE INQUIRES ABOUT STATEMENTS THEY RECEIVED, KEEP CALLING THE BILLING NUMBER PROVIDED IN THE STATEMENT WITH NO ANSWER AND IF ANSWERING NOBODY PROVIDES A HELP. THEY KEEP RECEIVE STATMENTS AGAIN EVEN IF HAVE BEEN TOLD IT HAD BEEN TAKEN CARE OF. I HAVE CONCERN ABOUT THE FOLLOW UP OF REJECTED CLAIMS FROM THE INSURANCE COMPANY. I DO NOT THINK THAT I GET THE MONEY WHICH IS APPROPRIATE TO THE SIZE OF MY PRACTICE, I NOTICED A CONSIDERABLE DROP IN MY INCOME LAST FEW YEARS

Can be easy-to-use once a novice and then thereafter easier.

Billing cost has gone up in the past year and the add on costs

The accessibility to patient charts as well as electronic medical results being stored in the patients record automatically from various lab sites.

There are many available features which cease to work when trying to use them.

Customer service is excellent. If there is any issues I am often contacted by IT same day within few minutes. Most of my issues are resolved in timely manner.

The mobile app needs improvement for prescribing medications and reviewing patient charts. Also sometimes there is connectivity issues.

Thank you for your kind words, Dhruv We're glad you're happy with our MDnet EHR and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful. Do you have any suggestions for improving our offering so you can make the most out of it? Share them at support@ehiehr.com or visit our website at https://ehiehr.com . Thanks for being such a great advocate for our product/service. P.S. If you ever need help, please don't hesitate to reach out; we're always here.

The EHR support staff was essential in helping me maintain my day to day work flow. As a private practice physician, they gave me space to focus on the patient while making sure my practice ran seamlessly. The EMR is user friendly and the support staff houses highly competent and professional members to handle administrative matters. Highly recommend their service!

As with any new product, EHR takes time to learn and implement. However, once over the learning curve, it is a highly useful tool.

Easy to useEasy to train personalSupport is excellent

There is nothing that I dislike about this system

Use for billing, great customer service, very hard working, provide information in timely fashion, EMR website able view billing, charges, pending, what need clarification and why.

I use for billing only at least for now, likely will use for EMR soon

Easy to use very efficent when bookinf and reschudle patients

Tech suppor tnot very helpful and they shoukd provide local help.

Dear Aruna, Thank you so much for the feedback , we will continue to improve based on your feedback on product and service . Thank you again and Appreciate it .

The customer service is prompt and accurate

The program could be more intuitive in how you navigate

I like Scheduling the most about Enable Hralthcare EHR

I dislike the billing of Enable Healthcare EHR

From a patient financials point of view EHI is very good.

Adding patient data into their charts is difficult, too many clicks.

The patient records are my favorite feature. It’s the one part that we control and can add and eliminate folders as needed

Tech support can not always solve the problems quickly

Easy to navigate, easy to configure templates

Overall no complains. Good customer care even though sometimes it takes long to solve isdues

The notes writing is easy on dashboard you have all most all info and tech support is great

Some QIP reports process is little difficult

Whole team is pleasant service is excellent soft ware upgrading is prompt to meet my needs

Patient portal needs help difficult to get summary

scheduling is very easy. managing apts is easy as well.

nothing i like least. i like it all . theres nothing i dislike.

Technical support,Eprescribing,scheduling,labs

would like to have better pediatric features,

The provider multi schedule view makes it easier for appointment

When the system goes down or works slow

The ease of writing a progress notes and the ease of billing

The learning curve when we started was difficult

Scheduling appointments is easy and reliable.

The calls to confirm appointments is not great.

It’s good, when needed they will get back to us but it will take time.

It’s hard to reach out to someone. We experience some errors on billing.

Customer service. For example I had some technical issue and [sensitive content hidden] promptly; using Ring Central to resolve it

Cost is great compared to the other electronic medical records