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EpicCare EMR vs Luminello Comparison

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Overview

Category Leaders

EpicCare is a physician-friendly EMR platform designed to help organize patient data and optimize workflows with tools for...

Category Leaders

Luminello is a cloud-based EHR/EMR and practice management software for mental health providers which includes tools for...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

267

5

4

3

2

1

152

79

23

6

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.7

47

5

4

3

2

1

36

7

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.

MV

MJ V.

I really liked that it was easy to navigate and easy to find what I need for my patients. I like that you have to enter in certain information in order to move forward.

SF

Starkisha F.

I have worked with several different electronic medical record resources through my educational career, but this one champions all the rest. It has an excellent, user friendly interface.

PM

Paul M.

Pros

Customer support is highlight of the company. They are prompt, responsive, and helpful.

KS

Kevin S.

It is very helpful to have electronic prescription capabilities especially because California is phasing out paper prescriptions in 2022. The program is quite reliable.

JR

John R.

Customer support was also extremely responsive and helpful. I appreciated customer service by email, as responding to an email is much easier than making a phone call for me.

LH

Lauren H.

Cons

Perhaps that is a limitation set up by my provider but that's annoying that I can't message a doctor from several years ago.
AvatarImg

Kirsten P.

It was always a inconvenient time but I think that was the IT department's choice, not the actual software's choice; for this review anyways.

SM

Stephanie M.

Steep learning curve, and i'm not even sure if that's something that can be fixed. People that have had other systems and are older struggle sometimes.

RR

Ryan R.

Cons

Features that are missing include template for treatment plans which allow patient signature.

SR

Sarah R.

Too many pop-ups for writing prescriptions. Sometimes hard to scroll on smaller desktops.

HS

Harris S.

It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing.

SS

Sandra S.

  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features25
  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Templates
  • Digital Signature
  • Document Templates
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Live Chat
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Provider Practice
  • Patient Intake
  • Patient Records Management
  • Patient Scheduling
  • Physician Scheduling
  • Records Management
  • Referral Tracking
  • Reminders
  • Role-Based Permissions
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Template Management
  • Treatment Planning
  • Video Conferencing
  • Voice Recognition
  • Workflow Management
  • Total features30
  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Templates
  • Digital Signature
  • Document Templates
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Live Chat
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Provider Practice
  • Patient Intake
  • Patient Records Management
  • Patient Scheduling
  • Physician Scheduling
  • Records Management
  • Referral Tracking
  • Reminders
  • Role-Based Permissions
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Template Management
  • Treatment Planning
  • Video Conferencing
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations9
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Luma Health
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Peerlogic
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrations1
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Luma Health
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Peerlogic
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Luminello logo

Luminello

Great EMR for private practice

Reviewed 2 months ago

Excellent

Pros

Chatting, prescriptions, scheduling and billing all within the EMR. Very user friendly. Great support staff.

Cons

Note templates provided are long, but you are able to create customized templates fairly easily

Vendor response

Hello, Angela. Your positive comments are much appreciated. We are so happy that you enjoyed our platform and services. Thanks for being such a fantastic customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Luminello logo

Luminello

Updated review

Reviewed a year ago
Pros

Customer service has greatly improved. There was a software glitch that I became aware of on Thursday and emailed customer support. On Friday we had more answers and on Saturday of a holiday weekend I. was notified that my account had been updated and fixed. I had written a poor review previously of customer service some years ago so I wanted to update my previous review. Overall the system runs very well and I appreciate their innovation. I rarely have to communicate with customer support now as they fix problems quickly and service has been de-bugged. I am super impressed they fixed an issue on Saturday of a holiday weekend!

Cons

Sending labs is still difficult. Also, they require patients date of birth when setting up an account for patients which has annoyed me (as opposed to patient typing it themselves). Overall for an EMR I am very pleased.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Luminello logo

Luminello

Excellent EMR for Solo Psychiatrist

Reviewed 2 years ago

Overall my experience was wonderful, particularly refreshing after switching from another general EMR. I have recommended Luminello to many peers and would continue to use it if I were ever in private practice again in the future.

Pros

There are many aspects of Luminello that were appealing and worked well for my practice. First is the user interface, which was very easy on the eyes. Being designed by and for psychiatrists, it was also very easy to set up in a way that worked for my practice - the progress note/intake templates worked perfectly, the superbills were formatted properly, etc. Customer support was also extremely responsive and helpful. I appreciated customer service by email, as responding to an email is much easier than making a phone call for me.

Cons

The integrations with Luminello were the area that I felt could have used the most improvement, but they did clearly work on them over the time I used the product. Some integrations only worked if you set up the patient portal (like doxy.me) and the e-prescribing was sometimes difficult to set up because of the need to use Luminello customer support as an intermediary. I would have liked integration with google calendars to help coordinate scheduling when I could not access the Luminello calendar (e.g. on my phone). The mobile interface was also sometimes difficult to use.

Vendor response

Thank you so much for your review, Dr. Havel. We're very glad that Luminello was a great fit for your practice. We are always looking for ways to make our integrations seamless and efficient with many updates coming soon, such as integration with Google Calendar. We will let you know once this new feature is available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Luminello logo

Luminello

Full featured and clean

Reviewed 3 months ago

The customer service is better than I have ever seen with any of the 4 products I have used in the past. The system uptime is flawless, and the chat and email support, combined with informative support articles, is a major strength. I have really observed that the support team is trying to help me make this work.

Pros

I am an experienced EMR user and demand that the system work for me. Luminello is packed with individualized features and puts a lot of control of the billing and scheduling process in the hands of the patient. If you want, the patients can self-schedule remotely. I don't use this but I am very happy with the patient managing their personal information, receipts, forms, and credit card info.

Cons

If I could add a feature, patients would be able to get appointment reminders by email or text, not just by email.

Vendor response

Hi David. Your review means the world to us. We work hard every day to improve our platform and meet our customer expectations, so we're very happy about your positive words. Great news, reminders via text message are in development. We'll make sure to let you know once ready.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Luminello logo

Luminello

Luminello for a 20 hour per week private practice

Reviewed 4 months ago

I’m very happy with this software. This EMR has a portal, templates, questionnaires, scales, and integration with scheduling and billing, which together makes documentation more efficient, secure, HIPAA compliant and up to date with current regulations like the no surprises act. Keeping up with ongoing regulatory changes was challenging to do in a part-time practice and this was a major driver of my decision to use Luminello.

Pros

The feature I like most about this software is the ease with which I can post questionnaires for patients and then directly transfer that information into a note. Customizing a Luminello template or creating my own is straightforward, if a little time consuming, but these templates allow for an amazing degree of automation without the need for programming. They make documentation quick, painless and useful.

Cons

I appreciate that there are many paths to the same functions but they could be a little more intuitive.

Vendor response

We're so glad to hear that! We are working hard to improve. Thank you so much for your feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Luminello logo

Luminello

Luminello makes billing fun!

Reviewed 3 years ago

I can use the parts of Luminello I need and am ready to use, such as scheduling, e-prescribing, the patient portal and billing, but am not required to use features I do not yet have time to learn (but really want to) such as creating my own template or using a pre-made template for SOAP notes. I don't even have to write my notes in the EMR to bill, use the portal or e-prescribe. When I have a question, the tech team has always responded within 24 business hours, often in the same day. Luminello has also been open to hearing my suggestions for features I'd like to see. Overall, it is an aesthetic, very user friendly software and an accessible and responsive company.

Pros

I most like that I did not need to enter my entire caseload into the system in order to start using it. I also love that it is really quite self explanatory, is specific for psychiatry and is not made clunky with features required by other specialties- everything about Luminello is designed to allow a mental health provider do their job, document their notes and easily bill for their time.

Cons

I wish the Luminello calendar synced with the google calendar.