EpicCare EMR vs Luminello Comparison

Chatting, prescriptions, scheduling and billing all within the EMR. Very user friendly. Great support staff.

Note templates provided are long, but you are able to create customized templates fairly easily

Hello, Angela. Your positive comments are much appreciated. We are so happy that you enjoyed our platform and services. Thanks for being such a fantastic customer!

Customer service has greatly improved. There was a software glitch that I became aware of on Thursday and emailed customer support. On Friday we had more answers and on Saturday of a holiday weekend I. was notified that my account had been updated and fixed. I had written a poor review previously of customer service some years ago so I wanted to update my previous review. Overall the system runs very well and I appreciate their innovation. I rarely have to communicate with customer support now as they fix problems quickly and service has been de-bugged. I am super impressed they fixed an issue on Saturday of a holiday weekend!

Sending labs is still difficult. Also, they require patients date of birth when setting up an account for patients which has annoyed me (as opposed to patient typing it themselves). Overall for an EMR I am very pleased.

There are many aspects of Luminello that were appealing and worked well for my practice. First is the user interface, which was very easy on the eyes. Being designed by and for psychiatrists, it was also very easy to set up in a way that worked for my practice - the progress note/intake templates worked perfectly, the superbills were formatted properly, etc. Customer support was also extremely responsive and helpful. I appreciated customer service by email, as responding to an email is much easier than making a phone call for me.

The integrations with Luminello were the area that I felt could have used the most improvement, but they did clearly work on them over the time I used the product. Some integrations only worked if you set up the patient portal (like doxy.me) and the e-prescribing was sometimes difficult to set up because of the need to use Luminello customer support as an intermediary. I would have liked integration with google calendars to help coordinate scheduling when I could not access the Luminello calendar (e.g. on my phone). The mobile interface was also sometimes difficult to use.

Thank you so much for your review, Dr. Havel. We're very glad that Luminello was a great fit for your practice. We are always looking for ways to make our integrations seamless and efficient with many updates coming soon, such as integration with Google Calendar. We will let you know once this new feature is available.

I am an experienced EMR user and demand that the system work for me. Luminello is packed with individualized features and puts a lot of control of the billing and scheduling process in the hands of the patient. If you want, the patients can self-schedule remotely. I don't use this but I am very happy with the patient managing their personal information, receipts, forms, and credit card info.

If I could add a feature, patients would be able to get appointment reminders by email or text, not just by email.

Hi David. Your review means the world to us. We work hard every day to improve our platform and meet our customer expectations, so we're very happy about your positive words. Great news, reminders via text message are in development. We'll make sure to let you know once ready.

The feature I like most about this software is the ease with which I can post questionnaires for patients and then directly transfer that information into a note. Customizing a Luminello template or creating my own is straightforward, if a little time consuming, but these templates allow for an amazing degree of automation without the need for programming. They make documentation quick, painless and useful.

I appreciate that there are many paths to the same functions but they could be a little more intuitive.

We're so glad to hear that! We are working hard to improve. Thank you so much for your feedback.

I most like that I did not need to enter my entire caseload into the system in order to start using it. I also love that it is really quite self explanatory, is specific for psychiatry and is not made clunky with features required by other specialties- everything about Luminello is designed to allow a mental health provider do their job, document their notes and easily bill for their time.

I wish the Luminello calendar synced with the google calendar.