EpicCare Features

EpicCare

Modular, cloud-based ambulatory EMR software

4.06/5 (94 reviews)

EpicCare Feature Summary

  • Patient portal
  • Voice recognition
  • HIPAA Compliant
  • Clinical care
  • Clinic schedules
  • Hospital patient lists
  • Health summaries
  • Test results and notes
  • Mobile app
  • Online scheduling
  • Patient-doctor messaging
  • E-visits
  • Questionnaires
  • Workflows
  • Recruit study participants
  • Conduct independent research
  • Predictive analytics
  • Embedded decision support tools
  • Task management
  • Flexible and pre-built content for specialties
  • Community expertise
  • Behavioral health
  • Cardiology
  • Dental
  • Gastroenterology
  • Genomics
  • Home health & hospice
  • Infertility
  • Long-term care
  • Nephrology
  • Obstetrics
  • Medical oncology
  • Ophthalmology
  • Ortho
  • Radiology
  • Rehab
  • Transplant
  • Wound care
  • Mobile app
  • Specialist referral services
  • Patient monitoring
  • Peer-to-peer consultation
  • Ongoing patient care
  • Track finances
  • Online bill-pay
  • Payment plans
  • Patient balance consolidation
  • Enrollment and eligibility
  • Portals for providers & member services
  • Care management
  • Customer relationship management (CRM)
  • Utilization management
  • Claims adjudication and premium billing
  • Regulatory compliance

Healthcare & Pharmaceuticals Feature Comparison

Most popular features of all Healthcare & Pharmaceuticals apps

Activity Dashboard (69 other apps)
Appointment Management (74 other apps)
Automated Scheduling (47 other apps)
Automatic Notifications (45 other apps)
Automatic Reminders (92 other apps)
Billing & Invoicing (85 other apps)
Calendar Management (56 other apps)
Charting (64 other apps)
Claims Management (62 other apps)
Client Portal (62 other apps)
Compliance Management (48 other apps)
Customizable Reporting (44 other apps)
Customizable Templates (46 other apps)
Document Storage (47 other apps)
Electronic Payments (41 other apps)
Electronic Signature Capture (43 other apps)
HIPAA Compliance (113 other apps)
Records Management (88 other apps)
Task Scheduling (42 other apps)
Workflow Management (46 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


301 reviews

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Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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EpicCare Feature Reviews

25 reviewers had the following to say about EpicCare's features:

Carrie Deaton

A challenge to get comfortable with but totally worth it!!!!

2017-07-14

Pros

Reporting very easy to work with and a comprehensive system. Chart management, practice management, and A/R management

Cons

Extensive build to get it where you want it. Everyone who will need to build must attend training in Wisconsin for at least 2 weeks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Henry PAN

EpicCare EMR helps us better care our patients

2017-10-17

With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications.

Pros

I love patient portal and e-prescribing features which helps us meet the Meaningful Use Stage 2 requirements.

Cons

The health maintenance options could be better, and easier to see and mark as complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eleni tiniakou

epic review

2015-02-25

Pros

Electronic chart making possible communication throughout providers and with patients.

Cons

Not user friendly, difficult to access labs, many different buttons and it keeps a lot of information separate.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

2/10

Recommendations to others considering EpicCare

I would make it more user friendly, like citrix software.

Source: Software Advice
Helpful?   Yes   No
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Jessica Byrnes

EPIC is a great way to view a patients medical history.

2018-06-05

Pros

It helps to inform patient management decisions.

Cons

I do not like that it can be hard to understand which treatment options are on protocol / recommended vs. which are non-preferred.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Elliott

Easy documentation in patient chat

2018-04-24

ease of tracking patient interaction across multiple departments and facilities.

Pros

Search feature within patient chart is incredibly helpful as is generating letters to patients.

Cons

Would have liked customizable labels for the status of work queue lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Crystal Lewandowski

Use EPIC daily at work.

2017-12-13

Benefits are being able to e-prescribe medications, review charts from nearby practices also using EPIC.

Pros

I like the number of features that allow preparation for chart documentation, such as huddle note and provider scratchpad.

Cons

Not as customizable as I would like it to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shruti Bhide

Best software for quick access to all medical records

2017-08-09

easy integration to existing pacs system.

Pros

Epic was one of the best softwares I've used to integrate all electronic medical records.

Cons

Too much of information is available so physician should have a clear idea about which exact info s/he is looking for

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Barry Walter

Good for impatient applications but more difficult to apply to outpatient.

2018-03-10

Pros

Documentation can take a while without setting up templates. For MD and nursing staff the program has useful information for point and click type documentation.

Cons

Templates make it easier but for ease of scheduling, analytics for business operations, and documentation it is not a good fit for outpatient settings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Alexander Allori

It could be worse

2018-03-06

Pros

It's got dozens of features bolted together ad-hoc, without any real thought behind UI or UX. The result is a confusing mess.

Cons

Yet some things are impossible -- like rearranging columns in the Chart Review section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Mallory Griffith

Great product for medical charting!

2018-07-24

I would love to use this program again! I wish my current setting used it.

Pros

It also allowed the option to create templates which can speed up the process of charting. This product is used across several hospital settings, so it was easy to share information with other providers.

Cons

I was not responsible for payment or accessing customer support, so I can't speak to those components.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jessica Geiger

Easy to use system for our practice to follow patients that are in the hospital

2018-03-14

Pros

Its easy to find out how an office and when theyre contacting a patient for follow up or to schedule an appointment.

Cons

I dont like how the labs arent grouped together in what they are called i.e. cmp, lipid, cbc

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 201-500 employees)

always something to learn about the system

2018-03-01

Easy of use; standard software across multiple hospital systems

Pros

Ease of use/user friendly; scheduling and charting system in one program; linked to MyChart as well; a number of other hospitals use Epic which makes getting pt information across systems easier

Cons

Since there is 10 different ways to do anything in Epic it can be hard to train/cross train someone because they might have been taught differently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Zach Ladner

Overall Well Functioning EMR

2018-02-07

Easier to use compared to other EMR systems.

Pros

Good flow and customizable. Speed is pretty good, and usually don't have to wait on pages to load.

Cons

Personal notepad function should be larger and customizable in size!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tamieka Gray

EPIC is one of the most popular EMR systems in Cincinnati.

2018-07-10

Pros

This is EXTREMELY beneficial because when we have patients that go to more than one site, the other site can access the patient's medical history and receive very important information. The electronic system allows for providers to communicate with each other without actually being on the phone or in person, and it allows for the providers to access records from multiple sites.

Cons

This system has made communication easier for administration, providers, and other healthcare professionals so I have no complaints about EPIC.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shelby Ott

Great for hospitals

2018-03-26

Pros

All records are very easy to access, especially from other offices using Epic.

Cons

If you need to print any document you have to have credentials and give a reasoning/permission.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Top of the line

2018-01-23

Pros

Reporting, reviewing charts, looking up information, etc. has all been extremely easy to use and saves a lot of time by having everything readily available.

Cons

Sometimes the reports don't run and I have to log out and log back into EPIC for the feed to refresh.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Barbara Cockrill

Creates work.

2018-03-07

I suppose the billing people like it, because that's what it is: billing software.

Cons

Impossible to review a complicated chart. Very user unfriendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

A great place to write and store patient's electronic medical records with ease.

2018-05-11

Pros

The formatting and tabs are also easy to use.

Cons

Although everything is customizable, it takes too many steps to do so, and makes it almost not worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Shelley Jobe

Epic

2018-04-27

Over all this is an excellent software for clinic or hospital based healthcare organizations.

Pros

Also, epic is simple for the patient to use the health portal and easy to transfer patient information across healthcare systems.

Cons

Also, the multiple screens to obtain patient information or perform a task such as order sets is time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jessica Fosnaugh

Efficient Care Coordination

2018-04-30

Pros

ease of contacting other providers within my system, ease of seeing other providers' notes, many tools to make note writing as quick and easy as possible

Cons

difficulty in managing schedule/ patient case load, difficult to see who has cancelled, no-showed and keeping track of follow ups

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tina Chaney

Not good for therapy notes

2018-05-15

Pros

Easy to use "quick" summary toolbar on the R side of the screen saving valuable chart reviewing time.

Cons

You have to come up with your own "smart phrases or templates", which makes it easier once done, but this takes a lot of time too

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Toni Wheeler

Love it!!

2014-08-04

Makes charting a lot easier!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Wayne Leong

A robust, non-intuitive system that requires a big learning curve

2018-09-13

It would be nice if EPIC had more simplified workflows and cleaned up the appearance of the screens.

Pros

It can handle workflows of many types, including outpatient visits, procedures, and hospital workflows.

Cons

There are too many hidden features to remember, and the workflow is often very clunky, requiring multiple mouse clicks and jumps to multiple screens (with delays between loaded screens).

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Alex Edwards

Epic EMR review!

2018-08-12

Overall, Epic is the best EMR I've use to date and would love to see it used in more hospital settings.

Pros

As someone who has also used other EMR services, I can say with confidence that Epic Systems is by far the easiest and most customizable. It does take time to navigate, but all EMR services do.

Cons

EpicCare EMR is pricey. A lot of hospitals don't use Epic for that exact reason. However, it is well worth the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary Fixley

Flexible Product

2018-08-02

This is truly a great product and the customization is unlimited. I have worked with this software in several healthcare setting and was amazed how customized it was to the specific entity.

Pros

The programs were easy to use and the ability to integrate voice technology to make documentation easier

Cons

I found it difficult to organize the miscellaneous records at times and especially in a large organization, it was difficult to find scanned documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more