EpicCare Features

EpicCare

Modular, cloud-based ambulatory EMR software

4.3/5 (223 reviews)

EpicCare Feature Summary

  • Patient portal
  • Voice recognition
  • HIPAA Compliant
  • Clinical care
  • Clinic schedules
  • Hospital patient lists
  • Health summaries
  • Test results and notes
  • Mobile app
  • Online scheduling
  • Patient-doctor messaging
  • E-visits
  • Questionnaires
  • Workflows
  • Recruit study participants
  • Conduct independent research
  • Predictive analytics
  • Embedded decision support tools
  • Task management
  • Flexible and pre-built content for specialties
  • Community expertise
  • Behavioral health
  • Cardiology
  • Dental
  • Gastroenterology
  • Genomics
  • Home health & hospice
  • Infertility
  • Long-term care
  • Nephrology
  • Obstetrics
  • Medical oncology
  • Ophthalmology
  • Ortho
  • Radiology
  • Rehab
  • Transplant
  • Wound care
  • Mobile app
  • Specialist referral services
  • Patient monitoring
  • Peer-to-peer consultation
  • Ongoing patient care
  • Track finances
  • Online bill-pay
  • Payment plans
  • Patient balance consolidation
  • Enrollment and eligibility
  • Portals for providers & member services
  • Care management
  • Customer relationship management (CRM)
  • Utilization management
  • Claims adjudication and premium billing
  • Regulatory compliance

Competitor Feature Comparison

Automated Billing
Automated Scheduling
Billing & Invoicing
Case Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Templates
Electronic Payments
Estimating
Financial Analysis
Financial Management
HIPAA Compliance
IVR / Voice Recognition
Instant Messaging
Mobile Integration
Monitoring
Partner Portal
Predictive Analytics
Records Management
Recruitment Management
Referral Tracking
SOAP notes
Self Service Portal
User Management
Workflow Management
Learn moreCompare App
Automated Billing
Automated Scheduling
Billing & Invoicing
Case Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Templates
Electronic Payments
Estimating
Financial Analysis
Financial Management
HIPAA Compliance
IVR / Voice Recognition
Instant Messaging
Mobile Integration
Monitoring
Partner Portal
Predictive Analytics
Records Management
Recruitment Management
Referral Tracking
SOAP notes
Self Service Portal
User Management
Workflow Management
Visit WebsiteCompare App
Automated Billing
Automated Scheduling
Billing & Invoicing
Case Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Templates
Electronic Payments
Estimating
Financial Analysis
Financial Management
HIPAA Compliance
IVR / Voice Recognition
Instant Messaging
Mobile Integration
Monitoring
Partner Portal
Predictive Analytics
Records Management
Recruitment Management
Referral Tracking
SOAP notes
Self Service Portal
User Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


297 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


447 reviews

EpicCare Feature Reviews

25 reviewers had the following to say about EpicCare's features:

Carrie Deaton

A challenge to get comfortable with but totally worth it!!!!

2017-07-14

Pros

Reporting very easy to work with and a comprehensive system. Chart management, practice management, and A/R management

Cons

Extensive build to get it where you want it. Everyone who will need to build must attend training in Wisconsin for at least 2 weeks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michelle Faust

Improved functionality for research

2019-09-19

We are continually using EPICCare EMR for it's increased research features including the ability to access records from other institutions that use EPIC.

Pros

There are ways to create patient lists, get customized notifications and track billing to ensure the appropriate charges are passed on to either insurance or the research study.

Cons

It does take a bit of a learning curve to understand some of the back end systems for reporting.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Henry PAN

EpicCare EMR helps us better care our patients

2017-10-17

With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications.

Pros

I love patient portal and e-prescribing features which helps us meet the Meaningful Use Stage 2 requirements.

Cons

The health maintenance options could be better, and easier to see and mark as complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Karlie Dominguez

Epic EMR for everyday use

2019-07-18

There are so many reports that are available to help quality control, business management, and patient care.

Pros

There are so many features and shortcuts within Epic. I really like and utilize all of keyboard shortcuts to navigate between the clinical schedule, registration tab, and orders screens.

Cons

Wish that it would allow you to keep more than 4 open patients at a time. Don't need unlimited, or even think that would be a good idea for that matter, however I think adding a few would be a great addition.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Danilo DiRico

Review

2019-04-05

Pros

The user ability is endless and it makes charting and patient care very much easier than all and it allows us to merge records quickly as well.

Cons

The cost and the training on the soft ware is a bit out of bounda

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill Morefield

EPIC is Beneficial

2019-12-03

I used EpicCare EMR daily in patient care and management. It provides me a way to follow my patients accurately and with up to date information.

Pros

EPIC is great for documentation and order management. The ability to create smart phrases and texts create a more efficient clinical environment.

Cons

It's difficult to view scanned media as it will close when you try to compare it to charted data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Byrnes

EPIC is a great way to view a patients medical history.

2018-06-05

Pros

It helps to inform patient management decisions.

Cons

I do not like that it can be hard to understand which treatment options are on protocol / recommended vs. which are non-preferred.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rachel Wetherington

Great set up

2020-04-03

I really like this system and it is a definite upgrade from our previous system

Pros

I love how easy it is to view everything in the chart and to document what I need to document.

Cons

I wish I could see reports of my documenting, like if I need to go back and see a certain note but I can’t remember which patient it was on, searching by note type

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nifah Caraway

Easy to use

2019-09-19

Best by far! I used it at THR and Children’s hospital!

Pros

Scanning documents in the system was easy, sending messages to the provider was easy, using the portal is easy and fast.

Cons

It’s an easier approach to healthcare.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Bloomberg

Epic helpful EMR for hospital setting

2020-03-05

Pros

Easy to click various aspects used during documentation. Billing easy and customizable.

Cons

Template thorough which means long making it more time consuming to navigate and document with.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Shelley Jobe

Epic

2018-04-27

Over all this is an excellent software for clinic or hospital based healthcare organizations.

Pros

Also, epic is simple for the patient to use the health portal and easy to transfer patient information across healthcare systems.

Cons

The learning curve is extensive. Also, the multiple screens to obtain patient information or perform a task such as order sets is time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Stephanie Idzior

Third Party User

2019-09-10

We find the product very useful in saving time on the phone checking patient status and it also enables us to get prior test results and medical records that are pertinent to a patients care,

Pros

It is very easy to monitor our patients progress through the hospital and report back to our physicians.

Cons

It would be great to have the patients delivery summaries and operative reports populate directly into our office software.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
James Williamson

Industry Leader

2019-08-22

I have used Epic for years and I would not prefer to use another EHR. Though there are some cumbersome elements to the software, it is by far the most powerful and robust system out there.

Pros

Epic has a plethora of reports and dashboards that are invaluable for tracking quality and key performance metrics.

Cons

For a number of functions, Epic has multiple ways for users to complete a particular task. This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather M

Generational program

2018-12-05

The access to see outside medical records, office visits, Ed visits and other testing is helpful in treating the patient as a whole.

Pros

With little education the program was self explanatory.

Cons

Also the charting by exception makes it difficult for other disciplines to know what is really going on.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 10001+ employees)

The Biggest Tool Used in Healthcare Today!

2019-08-26

My overall experience with EPIC has been good after I learned how to use it. While it's definitely not the easiest tool in the world to use, it's without a doubt highly advanced and still great.

Pros

Almost every medical facility and hospital use this for patient management and what I really like are that because it's so popular, I can learn EPIC and can expect to continue to use this regardless of which healthcare facility I work in or am I a part of.

Cons

What I dislike about EPIC is that it is definitely not simple to use and there is a lot of learning required. In fact, it is somewhat intense and even required for me to attend multiple days of training sponsored by my workplace to learn how to use this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyoko Sato

I am looking forward to having improved Epic version

2019-09-20

Please see above

Pros

Its connected to the medical records/test results done in other places through care everywhere and crisp.

Cons

I can't review the patients' charts with Haiku.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Top of the line

2018-01-23

Pros

Reporting, reviewing charts, looking up information, etc. has all been extremely easy to use and saves a lot of time by having everything readily available.

Cons

Sometimes the reports don't run and I have to log out and log back into EPIC for the feed to refresh.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joshua Rogers

Good, could be great.

2019-09-05

Getting x-ray and lab reports from other facilities is extremely valuable.

Pros

Instant access to outside facility notes and reports is a game changer for quality of care.

Cons

Can be somewhat frustrating when wanted features are unavailable while less useful features abound.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shelby Ott

Great for hospitals

2018-03-26

Pros

All records are very easy to access, especially from other offices using Epic.

Cons

If you need to print any document you have to have credentials and give a reasoning/permission.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Erin Cronister

EpicCare EMR

2019-09-17

My overall experience is great and I enjoy working with EPIC daily.

Pros

I work with a lab that is interfaced with EPIC but I Do have access to view charts. I like being able to confirm our results are filing to the patients charts.

Cons

I, as mentioned can view the charts but unable to view scanned documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Elliott

Easy documentation in patient chat

2018-04-24

ease of tracking patient interaction across multiple departments and facilities.

Pros

Search feature within patient chart is incredibly helpful as is generating letters to patients.

Cons

Would have liked customizable labels for the status of work queue lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lori Thompson

EPIC

2019-09-19

Pros

EPIC makes it easy to create notes, easily bill Part A and Part B services as well as commercial and Medicaid claims. I love that there is WQ's to work specific edits and that you can create an action to put these claims in a specific WQ for my review.

Cons

Sometimes updates created other issues. Such as a patch put in that created another issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julia Kravetz

EPIC user

2018-10-17

It made my life much easier then when I had to deal with the paper charts.

Pros

Everything is there, labs, radiology reports, medical professionals notes, immunizations, referrals, etc.

Cons

There are too many features to remember. Many features and short cuts are hidden and almost impossible to find. When EPIC upgrades come, some of the upgrades are totally useless and unnecessary, like for examples, enhanced colors and little icons. Sometimes there are too many steps and clicks to get form point A to point B.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacqueline Powers

Way Too Many Features

2018-09-25

I am no longer an active user of EpicCare EMR, but overall, the few weeks that I had training on it prior to launch, I was not a fan.

Pros

The best feature of this EMR is the widespread availability of records for patients across the country and across many providers.

Cons

When you are opening a new chart, there is far too much on the screen at once and the clutter on the screen makes using it for the first time difficult for users.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle Westhaver

Possibilities are unlimited

2018-12-12

It's simplistic yet versatile design has made everyday challenges much easier for both healthcare employees and its patients.

Pros

From medication reconciliation to appointment scheduling to its organization of encounters and medical history, there isn't much epic cannot due.

Cons

Customer support/service is not very receptive to user friendly changes that are requested when it comes to simple tasks that could be made easier by the input of a button or checkbox in certain areas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more