GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Escala
CRM and marketing automation platform
Last updated: December 2024
Escala Reviews (2025)
58 reviews
Recommended
Jhossana F.
Management Consulting, 1-10 employees
Used daily for 6-12 months
Share this review:
Overall they are an excellent team, I like the level of commitment to their clients and the use of the tool. They are always very willing people, or at least in my experience.
They have a team always ready to help you so that you can get the most out of the tool. I have tried other CRMs and Escala is one of the best in terms of support and follow-up. If you have well-defined processes, it will be your best ally. If you have not spent time setting up your own processes, it may be difficult for you, however, they aim to ensure that their applicability has a short gap.
It still doesn't address security issues for sales teams with high turnover. I know the roles exist, but I do feel that there are security gaps that have not been covered.
This review was translated from Spanish. Read original review
¡Gracias por compartir tu experiencia, Jhossana! 🌟 Nos alegra saber que nuestro soporte y seguimiento destacan para ti. 💪 Sabemos que cada negocio tiene retos únicos, y trabajamos para que Escala sea fácil de implementar.🚀 ¡Gracias por ser una cliente que siempre nos aporta y nos agrega valor! Es un gusto contar contigo en Escala. 😊 Equipo Escala
RUBY M.
Transportation/Trucking/Railroad, 201-500 employees
Used daily for 6-12 months
Share this review:
CRM ESCALA: In the search for a tool that would allow us to automate processes in a fast, efficient and secure way, but above all with a differential customer service, we found the ESCALA TEAM that from the beginning in the commercial part, followed by its success manager, its support and development team, really make the difference, from the beginning they have been present and ready to provide us with all the support in a timely manner, listening to our needs, understanding our business and adjusting with constant updates to optimize our entire process and go hand in hand with the growth of our sales. Highly recommended, it is the ideal platform. THANK YOU ESCALA
CUSTOMER SERVICE CRM UPDATES ACCORDING TO CUSTOMER NEEDS EFFICIENT, AGILE, FAST
Being able to have real-time user connection control.
This review was translated from Spanish. Read original review
¡Qué comentario tan increíble, Ruby! Gracias por compartir tu experiencia con tanto detalle y calidez. Nos llena de orgullo saber que el equipo de Escala ha estado ahí para acompañarte, ajustando nuestras soluciones a tus necesidades y contribuyendo al crecimiento de tu empresa. Este tipo de testimonios nos impulsa a seguir mejorando cada día. ¡Gracias por recomendarnos y por confiar en nosotros para ser parte de tu crecimiento! Equipo Escala