Exym Reviews

EXYM is a use friendly system that allows for case notes, reminders, internal communication, patient information access, attendance, test results...you name it!!! It's THERE!!!! Right at your fingertips with ease and proficiency--

Need more options for patient criteria to auto populate.

Ease of access to information with just internet and I no longer need to be connected the Agency server.

Cannot have more than one note open at a time.

I like the ease of use with EXYM the most.

Initially it was the password process but now my agency has made it a simpler sign in process.

The Client's Assessment page is crowded but easy to understand and complete

Progress note entry design. It's lengthy . It will be better to have check boxes and 2-3 lines to write an overall progress.

It's user friendly, adaptable (to some extent), good customer service and HIPAA compliant.

some things are 'as designed' and cannot adapt to the need

Working as an admin clerk it is easy to create charts, upload items, and services logs.

At this time it would be the client communications becoming overfilled with reminder texts. Once the communications are filled no more texts are sent out.

EXYM is a comprehensive EHR system - However, with CalAIM, we are looking forward to seeing the latest reports that provide our mgmt. team with productivity numbers.

The lapse of data in real time that our management team needs - CalAIM, ughhhhh - And sometimes, overall updates and or changes are communicated last minute

I'm still getting to know the system. We've been with Exym for not even a year.

Customer Service is all through email. Can't talk to a live person. It takes days for them to respond with an answer. No call center. I tried batching our billing claims and could not. I found out later they stopped all batching. They should of let us know what they were doing.

Thank you for reviewing Exym, we appreciate your feedback. All batching within Exym is up and running. We are currently expanding our training resources available for users including our Help Center and KCare Academy, as well as live Q&As during our monthly User Group meetings and and CalAIM Q&A sessions. We also post alerts in-app through System Messages. It sounds like we missed the mark on some of the communication that your agency needs and we apologize for that. We will have a member of our Customer Team reach out to you to discuss your concerns.

I think the system is user-friendly and the layout makes sense.

It does take a while to get a response from the help desk which has held up our billing practices.

I like that charting and billing within the system is user friendly.

The wait time for a Open Ticket and how Medicare billing isn't something within the system and has to be purchased by a 3rd party to Exym system.

Exym has been a reliable and stable EHR with little disruption to our workflow during the common workday. Updates and bug fixes occur when we are not needing access and is done with advance notice to plan accordingly.

Features at times feel "clunky" and not intuitive creating a greater need for training and follow up with users in the organization.

The software has made billing the County simple and efficient. This was process would have been expensive without Exym.

The activity templates are limiting in how documents are created.

EXYM support team and customer account representatives are excellent and so helpful. EXYM has assisted in providing extra trainings, support, and attentive during a time of staff turnover at the agency. The price is affordable for a smaller agency such as ours.

As a clinical user of this system and supervisor, the dashboard and user-friendliness could have improvements. There are too many steps to get to tasks that are done frequently and often slow down time.

I worked for an agency in 2010 or 11 and we were one of Exym's first users in LA County. I have since used Exym at every agency I have worked at since. The two things that I was the most impressed with at the beginning was how user friendly it was and the amazing customer service Exym provided. I still am. I have trained many, many, many people on Exym and the first thing I tell them is we can...

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I don't think there is such a thing as a perfect product. Software design does have its limitations. The thing I have always liked the least is that certain things can't be changed because it is programmed for all users.

I like that is is customizable to an extent

its geared towards LA county and has poor support.

What I like most about this osftware is its user-friendly interface, which makes it easy for me to navigate and use. The customization options are also helpful in tailoring the software to my speciifc needs. Additionally, the customer support and integration team are responsive and helpful.

One potential drawback is that, as with any new software, there is a learning curve for staff members who are not familiar with electronic health records systems. This can be frustrating and time-consuming, especially during the initial implementation phase. However, Exym provides training and support to help agencies and staff members get up to speed on the software, and over time, the learning curve should become less steep.

I'm still new to the system since I started using Exym more often these last several months. Many of the features are simple to use, but it is a learning curve on where to locate those features. Plus, the Exym Support team demonstrates their attentiveness to my request when I need to locate a feature.

The downside is that there are times when it takes a while to generate a response for my requests. It would be awesome if the turnaround-time response could be generated more promptly. Also, since i am new, is understanding how notes are intertwined and quite sensitive to dates being entered into EMR's. Which can you leave scratching your head trying to figure out as a new user.

The fact that our users / providers find the system easy to navigate

It needed additional features to bring the system up to the current and future technology standards; however the developers are rapidly catching up with new upgrades and improvements.

We appreciate the time you took to write a review Leticia!

I like that during setup they tailored the usage and flow of the EHR based on our needs. Unlike other EHR where you either fit your operations to their software or it's not going to work. Exym has always been flexible on how things are configured and very open to suggestion.

There is growth to be had on the reporting side of Exym. This is not to say Exym reports are not useful (they are). I understand there will be more enhancement in the future and will be updating my review once they are live.

Thanks for the review Aris! I think you're doing to like what's coming in reporting. :)

I continue to learn more about the possibilities and capabilities of the version of EXYM we have. As we continue to increase possibilities (client portal, electronic signature, Zoom) and other features, the greater the program appears to be.

It took a while to get used to finding certain areas and reports when first getting started. Have since learned terminology used, but frustrating at the beginning.

Thanks for your review Brian! We're glad you're having a positive experience and that support has been helpful!

We transitioned from a County system which did not allow the organization to make updates as needed. We could only have the updates the County wanted us to have. We can customize our templates.

The system can do much more than I know how to do. The manual and how-to guides could use some improvements.

Thank you for the review Baldomero! We're glad you chose us and we think you're going to be happy with the improvements to trainings and documentation this year.

Overall good customer support and communication regarding changes; They have been great about staying on top of the many changes coming in regulations and requirements from funders.

Some workflows are not intuitive; It would be great to have more on demand tutorials and training; Would like to have a better way to capture clients enrolled in multiple programs.

Thanks for the review Caitlyn! I think you're going to be happy with the improvements to our training and documentation in 2023. :)

The ability to chart client progress is vital. Once setup, it's easy to navigate and pretty intuitive. The customer care is top notch. You can create a help ticket or post a question in a forum and always receive feedback.

Whenever there is something our organization comes across that needs updating or changes, we're able to reach out and find answers which may include creating a new process or the folks at Exym are able to teach us how to better use the system.

We appreciate the time you took to write a review Catarina!

Ease of use, even for those with limited computer experience. Able to find everything within a client's chart at once. The ability to capture live client signatures. Clinicians can use Exym from home which made working from home during Covid simple and we had no down time. Our clients had a continuum of care with no interruptions. All forms can be customized and building forms is simple and can be done quickly. Forms can be tailored for supervisor review, QA review, ,etc.

Integration was not difficult. We have been customers since 2012 so it is difficult to remember what our agency looked like without Exym. Watching Exym grow has created some challenges. Customer service and the support desk is not as responsive as they once were. At times, it is hard to get questions answered and solutions to some of our problems are simply not addressed or responses get lost in translation.

The customer service you receive from Exym is outstanding! They are incredibly accommodating and highly responsive. They value customer service - this is not the same with so many other platforms/software companies. They go through extraordinary measures to obtain frequent feedback and apply it toward feature upgrades on a weekly basis. Also, the system was intuitive to configure before implementation and easy to train to! It is user-friendly and many steps above our previous system.

The treatment plan functionality can be cumbersome, but no system can be perfect. Also, the forms built within are not the prettiest when printed out on paper, but I know they are working toward making modifications to improve this. They seem to strive toward perfection, which is all one can ask for!