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Health Cloud vs Mend Comparison

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Overview

Salesforce Health Cloud is a collaborative, all-round healthcare CRM and patient management software for healthcare providers,...

Category Leaders

Launch your Telemedicine program today with Mend FREE. Achieve single digit no-show rates and 90+% patient engagement powered...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$300/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

122

98

36

16

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Not enoughreviews yet

Pros

I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
I like the ability to use the service with both the website and the mobile app. Customer service has a chat feature which is very helpful and timely.
I love the flexibility of therapy and doctors visit can happen anywhere I am. Not having to drive back and forth to just see a therapist for 30 minutes is really great.

Cons

Not enoughreviews yet

Cons

It does not work well if the app is interrupted by an incoming call, you will have to log in and out. The voice function normally drops after being interrupted.
A bit complicated, especially the API, it affects the performance. Sometime it's a bit unstable, we saw defects slipping through.
Some of my clients still have some trouble understanding the software, and I've had to spend some time explaining it to them instead of being able to look it up themselves.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features88
  • 21 CFR Part 11 Compliance
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Assignment Management
  • Authorization Tracking
  • Automated Scheduling
  • Bed Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Call Reminders
  • Candidate Profiles
  • Care Plan Management
  • Care Summaries
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Client Chart Audit Tools
  • Client Database
  • Clinical Study Management
  • Clock In / Out
  • Collaboration Tools
  • Commission Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Management
  • Customizable Branding
  • Data Import/Export
  • Demographic Data
  • Discharge Management
  • Document Management
  • Double Data Entry
  • Drag & Drop
  • EDI
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Data Capture
  • Electronic Signature
  • Eligibility Verification
  • Feedback Management
  • File Sharing
  • Financial Management
  • For Medical Purposes
  • Graphical Data Presentation
  • Group Notes
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • In-Patient Management
  • Insurance Policy Management
  • Insurance Rating
  • Intake Management
  • Inventory Management
  • Lab Information Management
  • Lab Results
  • Lead Management
  • Lead Nurturing
  • Level of Care Evaluation
  • Life & Health
  • Live Chat
  • Medical Billing
  • Medical History Records
  • Messaging
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • Multi-Provider Practice
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Out-Patient Management
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Location Tracking
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Recruiting
  • Payment Processing
  • Payment Reminders
  • Payroll Management
  • Pharmacy
  • Physician Management
  • Policy Management
  • Practice Management
  • Predictive Analytics
  • Prescription Renewals
  • Prioritization
  • Property & Casualty
  • Quotes/Estimates
  • Randomization
  • Real Time Reporting
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Rescheduling
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SMS Reminders
  • Scheduling
  • Search/Filter
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Team Notes
  • Third Party Integrations
  • Treatment Planning
  • Trial Design
  • Two-Way Audio & Video
  • Utilization Reporting
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Wait List Management
  • Waiting Time Tracking
  • Workflow Management
  • Total features72
  • 21 CFR Part 11 Compliance
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Assignment Management
  • Authorization Tracking
  • Automated Scheduling
  • Bed Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Call Reminders
  • Candidate Profiles
  • Care Plan Management
  • Care Summaries
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Client Chart Audit Tools
  • Client Database
  • Clinical Study Management
  • Clock In / Out
  • Collaboration Tools
  • Commission Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Management
  • Customizable Branding
  • Data Import/Export
  • Demographic Data
  • Discharge Management
  • Document Management
  • Double Data Entry
  • Drag & Drop
  • EDI
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Data Capture
  • Electronic Signature
  • Eligibility Verification
  • Feedback Management
  • File Sharing
  • Financial Management
  • For Medical Purposes
  • Graphical Data Presentation
  • Group Notes
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • In-Patient Management
  • Insurance Policy Management
  • Insurance Rating
  • Intake Management
  • Inventory Management
  • Lab Information Management
  • Lab Results
  • Lead Management
  • Lead Nurturing
  • Level of Care Evaluation
  • Life & Health
  • Live Chat
  • Medical Billing
  • Medical History Records
  • Messaging
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • Multi-Provider Practice
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Out-Patient Management
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Location Tracking
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Recruiting
  • Payment Processing
  • Payment Reminders
  • Payroll Management
  • Pharmacy
  • Physician Management
  • Policy Management
  • Practice Management
  • Predictive Analytics
  • Prescription Renewals
  • Prioritization
  • Property & Casualty
  • Quotes/Estimates
  • Randomization
  • Real Time Reporting
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Rescheduling
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SMS Reminders
  • Scheduling
  • Search/Filter
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Team Notes
  • Third Party Integrations
  • Treatment Planning
  • Trial Design
  • Two-Way Audio & Video
  • Utilization Reporting
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Wait List Management
  • Waiting Time Tracking
  • Workflow Management

Integrations

  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne
  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Health Cloud vs. Mend

See how Health Cloud and Mend stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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