Healthie Features

I like the visual appeal - coming from traditional health care system it is a lot less clunky and boring. And it matters because I look at it every day! I am not very strong on technology, but Healthie is pretty user friendly. You've got to figure out each different thing you want to do and learn the process which takes a bit ... but I find thats true for any software. Support is very helpful and...

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Right now the option for classes tied to packages is a bit limited .... but I'm kind of trying to do something that Healthie was not initially built for (fitness class - more like a Mind Body Online setup). but they are looking into options to make this work - which is awesome.

Metrics section but its missing DOB Clarity on telehealth videoApp feature is great to send mass texts and communicate with patients on secure-Hippa compliant App. Built in templates Ease of sending a group of intake forms to a patient. Patients can log food, water intake, bowel movements

Customer Service is delayed (24 hour response time)Customer service requires you to email them videos of your sytem errors. Billing feature is terrible. Stripe. No instructions for patients to navigate website. Very challenging to upload your own forms that require signatures. No integrations with applewatch, whoop, oura ring, garmin (only fitbit and few other antiqated healtg tracking devices)Rx feature is extra monthly payment (use Iprescribe)Fax feature is hit or miss

Healthie practice management is as robust as I need, allowing me to group clients as needed. I am also able to deliver program materials with ease.

Integrations are inconsistent; You are able to access some programs directly from Healthie, while you cannot with others. The form builder is not very robust and is not dynamic at all.

Healthie has great customer service. They are adaptable and responsive. They continue to improve the functionality. The organizational level of membership allows for high level activities. The charting notes, programs, billing, superbills and document sharing all streamline my time and energy in my practice.

Some people find it less user friendly. It can glitch from time to time.

The constumer support is by far #1 reason why I love Healthie. They are always there with quick answers to questions and from my experience, are quick on the draw to fix bugs and make new updates! The second most important reason why I love Healthie is that it covers all of the needs of my coaching business from payments and programs to scheduling and document signing.

I am dying for Programs to be updated. The clients needs to be able to see a spine of the whole program. There needs to be more flexibility in editing modules. Modules should be listed as "Module 1" rather than "Day 1" as it is confusing for the client. I would also love for the app to be more comprehensive and programs be available on the app. It would also be great to be able to integrate email marketing into this system.

Ability to communicate with clients via Chat and not worry about having my email box get too full ; all their records on Hippa Compliant file their labs and housing handouts in folders ; photo food journaling with hunger level and mood with ability to respond with an emoji. Syncing calendar purchase programs

look (how photo images appear) and feel of experience for client and provider could be easier--more appealing to client. Would love it to look like a kajabi or katra for the client. Space is limited for program descriptions. I would like to attach more than one pdf or image to a chat. I would like to have account with stripe to use with other programs outside of Healthie. I am not sure why i have...

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I like that Healthie has a lot of automation features and makes client management easier.

If you're a growing business, Healthie gets expensive quickly. I just added our third practitioner, which was a surprise that it would add $50/month ($600 year) and we're now up to $200/month ($2400 year). For a small business with independent contractors, that's a lot of money and I don't feel like what Healthie provides is worth it. The calendar is not intuitive, admin settings are not all-inclusive,...

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Healthie is intuitive! Especially when running your own company, you don't have time to spend 20 hours learning to navigate a platform. Healthie has clear navigation, buttons, and tools, both on the provider side as well as the client/customer side and interface. In addition, Healthie's customer support and provider support is second to none. Healthie offers webinars, bootcamps, and useful blog...

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I would recommend any provider test the telehealth functionality on their personal devices prior to any first meeting with a real client, to ensure they are comfortable with the platform, journal entries, how to chart, and ways to troubleshoot any issues that may arise. As with any new technology, there may be personal learning curves to overcome, until you are comfortable with the telehealth platform. That being said, with any issues that have arisen in my experience with the platform, Healthie's support team has been very prompt and accessible, and were able to resolve the issue quickly and effectively with minimal impact on productivity.

I like how it is streamlined to help a nutrition professional "keep everything all together" from billing to faxing to chart noting to even scheduling a birthday graphic for a client! There are so many other features like the app, which you can even modify for those with eating disorders - a huge help! I also like that while no one is perfect, Healthie customer service is always open to more improvements. I've even seen ones I have asked for put into place.

There are a few glitchy things still happening, but I'm confident that they will rectify these before long.

Ease-of-use from the consumer end, good visuals, able to easily upload, and edit forms,. Intake flow is excellent. Assistance with building forms is also very good.

Lots of quirks and bugs, seems to lose connection with my calendar frequently and then patients get scheduled at a time when I’m not available. Patient can’t be in more than one group, or program at the same time, and when you’re running multiple programs simultaneously the patient needs to be in more than one program. No ability to talk one on one or directly with any customer service representative. You have to send an email, and then they will get back to you, usually this is pretty quick lesson one day however sometimes it is longer even when there is a time pressing issue.

I love that Healthie is a "one stop shop" for everything I need (charting, scheduling, document storage, faxing, etc.). The customer service representatives are knowledgeable, polite, and quick to respond.

It was a little tricky to navigate at first. I also notice that I don't have a "back" button when I'm in a client's profile, and end up having to start over with what I'm looking for. Although this may have recently been improved.

There are so many things that I like about this software. I'll start with the photo food logging as it's key to getting results with my clients. To be able to see what my clients are eating and drinking and provide feedback directly is awesome. I also really like all the practice management features like scheduling, charting and billing. Really makes managing my own practice possible. And lastly I'm very impressed with the support. Whenever I have a question, the support team is ready and available and you can tell that everyone is very dedicated to the software.

The thing I like least about the software is the goals feature. Key to nutrition counseling and behavior modification is setting goals. I find this feature to not be very client friendly. I would like my clients to easily be able to see their goals on the phone app but it's difficult. I would also like to be able to archive goals and keep only current goals active. Because the software doesn't allow this, the goals build up with ongoing clients and it's confusing for the client to know which ones they're currently working on.

The features I like the most about healthie are the HIPAA compliance/patient portal. I also like that the platform is all in one, EMR, portal, faxing, with some lab integration although this is still building.

The customer service is absolutely awful. I wasted a great deal of time and money trying to get this platform set up. The customer service team would not respond to questions/concerns for sometimes a week or more at a time. This makes it very difficult to run a practice and cost me a ton of money in the beginning. The team also does not like to take accountability for their lack of support.

It’s relatively easy to use. It meets the needs for my operation. In terms of scheduling, taking payments, and submitting insurance claims. I like the support from the blog and the webinar content is relevant.

I run into challenges using it on my iPad Pro through the app and from a search engine. Sometimes I am logged into a session and so is my client but we don’t connect with each other.

The scheduling, charting, billing all in one is the perfect combo.

I would like to see the Care Plan feature be a bit more friendly for alternative health users.

Everything in one place- charting, billing,client goals, app for meal tracking for clients, etc.

Took a little time to get used to using, but that would be the same for all companies. Staff was so helpful and answered all my questions in a timely manner. The staff always takes improvement suggestions as well and implements changes to update the software periodically.

Integration of scheduling online for patients.

Poor English throughout the app. Terrible Android support. Poor general support (submit ticket, long waits for responses, little to no actual support is given besides that they are "working on it"). My healthcare provider schedule shows a daily view from 2am to midnight even though I only see patients during normal hours. This makes viewing your daily schedule an absolute mess, especially when booked solid. Confusing credit based scheduling.

I love that I am able to run my practice when I'm on the go by using the mobile Healthie app. Everything I need to run my business is within this platform (i.e., intake paperwork, charting, billing, messaging, appointment calendar, videoconferencing, etc.). My clients absolutely love the chat and photo food journaling features. They also love that all information entered into the system is secure.

Sometimes the videoconference feature does not work on my desktop (i.e., I cannot hear the client, or vice versa), however, I am able to switch to using my cell phone to complete the session.

I like that everything is in one program. We had 5 different programs just to schedule an appointment.

I can't think of anything. I send a request off things I'd like to see and they jump on it and make it better!

Easy to navigate for practitioners and patients. I love how you can customize forms and give patients access to different levels of support/care. My newest favorite thing about Get Healthie is that my monthly follow up charting automatically pulls over my notes from the last appointment so I can see what we talked about without having to swap between screens.

The ONLY minor dislike I have is that it must be a data heavy program because it can run very slow from time to time. The most recent update did increase the speed a bit though!

I enjoy the variety of features offered in a single program: client charting, billing, scheduling, reporting, telehealth, client app, e-fax

UI is inconsistent and not always user-friendly. Product is expensive, especially for a new RD or one who is switching from another service.

I like that it is HIPAA compliant, allows features to talk with your clients via app, the billing feature is great, and I enjoy the customer service.

I think the phone application has a lot of bugs and could be much better; e.g. billing, picture edits to allow for feedback on portions (for example), it seems to crash often with my clients, as well as not offering a whole lot of social networking connection; e.g. having a Healthie RD profile and easy link to promote on IG, twitter or others. I have also had a lot of trouble with the scheduling feature; it's often that it doesn't work or sets up appointment slots that I did not want (initial consult when I need a follow up) even after following the directions.

Everything is all in one place. Billing, scheduling, telehealth video calls, easy links to your websites, etc.

I wish my clients could check off their weekly goals as they achieved them. That would make a HUGE difference in engagement with them.

I love how user-friendly the platform is, and I love just how many features there are -- billing, telehealth video, food journaling, client communication, etc. It's really comprehensive and amazing to have everything that I need in one place.

It took me a little while to understand just how everything worked, since there is so much that the EHR offers.