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HENO Reviews (2025) - Page 2
47 reviews
Recommended
Mike U.
Hospital & Health Care, 11-50 employees
Used daily for 6-12 months
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Heno has been an amazing software and EMR system to work with. Their customer service is top notch and their responsiveness to questions and issues has also been superb. The system is easily customizable to your individual practice needs. The billing portion has been excellent and has decreased my need for a biller by saving me over 30 labor hours per week. This has allowed my staff to focus on other issues and be more productive and has allowed me to lower my labor costs. This system has provided an End to end a solution for my physical therapy practice scheduling, documentation, and billing. Excellent system!
I have been really impressed with the overall functionality of this software and how well it has integrated with my practice. I have looked at other EMR’s and Heno has hands-down been the best. It is easy to use and quick to implement. I found that my staff picked up the use very well. I really like how well the support has been from Heno. You are able to customize it to your individual practice needs very easily and the support team has always been responsive to questions and issues with in 24 hours. I would highly recommend this software for any physical therapy practice.
There really isn’t anything that I liked least about this software. The only issue I found was during the on boarding of the software, the training was a little hard to follow at first. But the support team did a fantastic job of helping me through this .
Ali M.
Health, Wellness and Fitness, 1-10 employees
Used monthly for less than 6 months
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I would never have entered into a contract with this company if I had realized they had no customer satisfaction remedies. I am sad that I didn't see [SENSITIVE CONTENT] review before we signed ourselves. Especially with how much you are paying per month for their software and services, customer satisfaction is an industry standard that HENO is willfully ignoring and refusing to budge on.
We were very hopeful that having an all-in-one software for our new practice would be a great way to start, and HENO had such great reviews from others. When we did a free trial and walkthrough, it looked like it had everything we could possibly ever need. HENO had weekly meetings with a trainer to help get us set up.
There is no warranty, guarantee, or part of the contract anywhere that gives the customer any options for when the software doesn't work well for their situation. It literally says "the only option is to stop using the software" and continue getting charged for it. Just like [SENSITIVE CONTENT] review, we gave it at least a couple months of training and setup to try and make it work, and found the same issues as he did. It was clunky, difficult to use at times, and expected all users to use the software in the same way, which is an unreal expectation for current technology. Our business model changed to where we decided not to use insurance, and we realized we were paying for expensive software that we weren't even using 60% or more of its functionality. And just like [SENSITIVE CONTENT], when we approached the company to try and find a solution, asking if we could be released from the contract without refund, they said no, you signed a contract and you must pay the entire amount due for the entire term up front if you want to end your relationship with HENO. I made further requests to work with us somehow for customer satisfaction, reminding them that not having a solution for customer satisfaction in real situations (where customers have given their all in setting up, using, and trying to make HENO work for them) would be detrimental for them. HENO has continued to charge us our monthly fee with no communication or response to my requests, and we have stopped using their software completely.