HomeTrak Pricing, Features, Reviews & Comparison of Alternatives


Homecare management and caregiver scheduling

4.42/5 (24 reviews)

HomeTrak overview

HomeTrak is a cloud-based, hosted software platform designed to meet the needs of small to large private duty, non-medical homecare agencies and assisted living facilities. The solution helps agencies to schedule and manage caregivers through an automated routine process that reduces paperwork and simplifies communication.

HomeTrak’s main features include automated scheduling, hiring/HR, billing and payroll, relationship management, and data reporting. Users can keep track of information on clients as well as caregivers, including their work availability, skills and compatibility. HomeTrak also helps users manage referral and client relationships with its built-in CRM.

The HomeTrak system enables caregivers to apply directly through an organization’s web site, and stores their applications automatically in the cloud. Managers can review applicants using the human resources module as well as take notes, keep records and manage interview results.

Billing and payroll features enable users to split invoices for co-billing as well as receive payments from third parties using HomeTrak Companion. Users can also setup customized or automatically generated reports for various key point indicators such as hourly billing rates and referrals, payroll data, and more.


Starting from
Pricing options
Value for money
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Business size



United States, Canada

Supported languages

HomeTrak screenshot: HomeTrak provices an accurate scheduling calendar, that allows users to receive automatic alerts to open schedules and caregiver overlapsHomeTrak Scheduling OverviewHomeTrak screenshot: HomeTrak’s caregiver suggestion feature keeps detailed client and caregiver profiles, enabling careful matching based on availability, skills, compatibility, and more.HomeTrak screenshot: The mobile HomeTrak homescreenHomeTrak screenshot: Profiles include client information, contact numbers and all upcoming eventsHomeTrak screenshot: Edit detailed appointment information including time, people involved, authorization and caregiver instructionsHomeTrak screenshot: The HomeTrak mobile app includes a visual calendar for simple appointment schedulingHomeTrak screenshot: Edit schedules using the mobile app and add information such as name, location and tasks HomeTrak Companion OverviewHomeTrak Mobile Overview

HomeTrak reviews

Value for money
Ease of use
Customer support
Marcy Bishop

Which Software Works Best for Us

Used daily for less than 6 months
Reviewed 2016-12-14
Review Source: Software Advice

I am very pleased with Home Trak software. I have used 2 other home care software programs but found they were not a very good fit for my company. Both of them had initially sounded ideal but in all actuality they were not. I became frustrated and felt I needed to look into software again now that I had my own business. Hopefully, I would find a software company that truly would make my life easier. After researching and reviewing several videos of promising software, I found one that I kept coming back to for review again and again. I also did a pros and cons list. In doing so, Home Trak software was always coming out on top. Many of the screens are basically the same which makes it easier to familiarize yourself with and input into the system is faster and easier. Running a Non-Medical Senior Home Care program is hard enough without adding software that is difficult to learn. I am very pleased with the Home Trak software and wish I would have found it sooner!I like the ease of use the most. The screens are basically the same with some minor differences depending on whether you are entering a client, caregiver or office staff. This also makes entering or locating information much easier. The cost of the software per month is extremely reasonable with no hidden charges. I recently had an issue with telephony charges showing up on my bill. We hadn't started using it yet, therefore, we should not have been billed for any telephony charges. I called and talked to billing and the issue was investigated and resolved immediately. Training was wonderful except for the homework. Actually, the homework was a blessing in disguise. It was very helpful and gave the opportunity to "practice".

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Alexandra Rusnic

User friendly - lots of features

Reviewed 2016-09-22
Review Source: Software Advice

this software is very user friendly and has a ton of features - scheduling can be detailed to ensure the right fit between scheduled employee and receiver of services - email integration makes contacting caregivers easy - also like the way maps can be sent to caregivers through the software -

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Jayne Romero

Excellent software, stable, reliable, very good support, great pricing.

Used monthly for less than 6 months
Reviewed 2016-10-06
Review Source: Software Advice

This is an excellent software. I've reviewed many others, even more expensive software, this is the one to buy if you want a stable, good software at a reasonable price. The more expensive software products simply cater more toward the medical field, and might be beneficial to a physician's office. So, they're not better, just more complex, taking too much time to learn, too much time to work and are way too expensive. I found Hometrak is detailed enough for an HCA or private duty, as we are but has many more steps than I required. I created an Excel spreadsheet which takes care of all of my software/recording/billing/payroll needs. Hometrak is more stable than an Excel spreadsheet. Excel can crash and lose all data, so you'd have to use cloud backup. Also, it's great for those who don't want to bother learning Excel or just find it too difficult. Also, I did cancel the subscription because my business is small and the staff at Hometrak was very gracious about cancelling. No hassle at all. For that alone I'd resubscribe if my business grew substantially and I had to hire people. Pricing is great, the staff really tried to bend over backward to offer fair pricing. This is the only software I would buy if I required it.

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Stacey Harris

I would like more user friendly features

Used daily for less than 6 months
Reviewed 2017-04-28
Review Source: Software Advice

I'm hoping that since Clear Care took over, some of their software features, and some of the HomeTrak features will be combined to make an entire software package that provides user friendly features.I like that I can easily track activity. The training was pretty good. There are several reports that I can run, rather easily.

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Traci Goudy

Excellent Support and Technolgy

Reviewed 2014-07-24
Review Source: Capterra

I have owned 2 separate Private Duty Companies. When I started my 2nd one, now in business some 6 years (and have won several awards) there was no doubt I was going to use HomeTrak as I did previously. Not only is the software user friendly, but they continually take your feedback and help you find solutions. I like the fact that the owner Rick was a very successful Homecare pioneer and had the program designed from the angle of what every business owner needs to know, track and analysis. Plus Rick has been kind of enough over the years to give me some excellent advice on other aspects of homecare in general that have helped me have a very successful company. They keep their word, are honest, dependable and know their stuff! Not many businesses can do all that but HomeTrak does with ease.

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HomeTrak pricing

Starting from
Pricing options
View Pricing Plans

HomeTrak accommodates various schedules, needs, and budgets for organizations of all sizes, whether a startup or a large multi-office home care agency.
No long-term contract required.
Unlimited users per office.

HomeTrak features

Automated Scheduling
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Records Management

Activity Dashboard (93 other apps)
Appointment Management (100 other apps)
Automatic Reminders (118 other apps)
Calendar Management (78 other apps)
Charting (87 other apps)
Claims Management (76 other apps)
Client Portal (85 other apps)
Compliance Management (67 other apps)
Customizable Templates (63 other apps)
Document Storage (63 other apps)
Electronic Signature Capture (57 other apps)
HIPAA Compliance (150 other apps)
Health Insurance (54 other apps)
Reporting & Statistics (62 other apps)
Workflow Management (66 other apps)

Additional information for HomeTrak

Key features of HomeTrak

  • Scheduling
  • Hiring/HR
  • Relationship management
  • Billing & payroll
  • Online applications
  • Track and manage referrals
  • Export billing and payroll to QuickBooks, ADP, Paychex
  • Reporting
  • Automatic alerts
  • Integrate with telephony timekeeping
  • Email schedules to caregivers
  • Calculate mileage between schedules
  • Provide maps and directions
  • Automate text messages
  • Create caregiver applications
  • Email notifications
  • Track applications
  • Scoring system
  • Keep records
  • Split invoices
  • Third-party billing
  • Flexible reports
  • Telephony module
  • GPS Check-In
  • Mobile apps
  • Third-party integrations
  • Integrated texting
  • Electronic Visit Verification (EVV)
  • GPS time clock
  • Unlimited users
  • Cloud data hosting
  • Mobile applications
  • Full-Time Equivalency (FTE) Utilization reports
View All Features


The GPS check-in feature within HomeTraks' mobile apps allow for time-clocking and pinpointing a caregiver's exact location.

HomeTrak’s care plan intake helps users manage client details such as home/health evaluations and necessary caregiver skills for a specific job.

Users can track and manage referrals using HomeTrak's built-in CRM for a clear understanding of who is sending clients.

Users can schedule caregivers using the HomeTrak mobile app and send automated open shift notifications to caregivers via text messaging.

HomeTrak offers an electronic visit verification system (EVV) that enables caregivers to call a toll-free phone number every time they arrive or leave a client’s home.