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Hummingbird Logo
Hummingbird
4.0
(26)

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Clinical & Administrative EMR for Hospice & Palliative Care

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Hummingbird Pricing, Features, Reviews and Alternatives

Hummingbird product overview

What is Hummingbird?

Hummingbird is mumms® Software's revolutionary program for end-of-life care. mumms®’ focus has been solely on hospice and palliative care for over 30 years. The end-of-life industry has changed radically in that time, and the mumms® team has developed a state-of-the-art platform to grow alongside it, flexible enough to be ready for changing regulations and easy to use for every member of your hospice team. Hummingbird was designed to let you focus on what you do best: quality patient care.

Key benefits of using Hummingbird

• Web-based interface works on mobile and desktop, regardless of operating system
• Custom dashboard allowing instant access to most pertinent data
• Using ClearPay, manage and track claims without having to log into DDE
• Hummingbird provides a wide array of reporting options including the ability for users to build their own
• Instant IDG Prep
• E-prescribing from a mobile device
• Integrations with many third-party PBMs, CRM, DME
• Hundreds of automations to save time, minimize errors, and maintain compliance

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
24/7 (Live rep)
Email/Help Desk
Chat
Phone Support
FAQs/Forum

Training options

Live Online
In Person
Documentation
Videos
Webinars

Hummingbird pricing information

Value for money

4.0

/5

26

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Hummingbird features

Functionality

3.9

/5

26

Total features

44

3 categories

Most valued features by users

Reporting & Statistics
HIPAA Compliant
Activity Dashboard
Appointment Management
Scheduling
Billing & Invoicing
Patient Records Management
Alerts/Notifications

Functionality contenders

Hummingbird users reviews

Overall Rating

4.0

/5

26

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.44/10
Rating distribution

5

4

3

2

1

10

9

4

3

0

Pros
I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed.
Love the reports, the ease of use and the quick responses from customer service.
I like that it is tied into the Medicare DDE system and is real-time. It makes verifying Medicare benefits and notifying Medicare of admissions so much quicker and easier.
Cons
The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well.
I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.
There are glitches in some reporting, causing frustration and delay of tasks, errors. Too many questions on forms that are more or less not helpful, causing more work for clinicians.

Overall rating contenders

JP
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Jennifer P.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good customer support

Reviewed 4 years ago
Pros

Love the reports, the ease of use and the quick responses from customer service. Plus they custom Makes our forms for us!

Cons

It can be buggy at times. But they are great about fixing it quickly

Vendor response

Thank you Jennifer. We're very proud of our support team, and we're happy to hear that they're coming through for you.

PJ
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Patricia J.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Electronic Medical Record

Reviewed 4 years ago

The billing process is faster and reliable when it comes to holding bills for different reasons

Pros

The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations

Cons

Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)

Vendor response

Thank you Patricia. We're glad that you're satisfied with Hummingbird, and we also appreciate your input in ways that we can improve.

DR
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David R.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Piece of Software

Reviewed 4 years ago

I think this software is garbage. It serves a purpose I suppose, another example is database corruption happened, this caused patients with multiple admissions to experience data spillage from one admit to another. I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.

Pros

Not Much. - I suppose since I should leave something positive, I would have to say the separation of the Admin and Clinical into two separate programs. This does eliminate any possibility of someone with no need to look at clinical information from accessing it. It does come with its own set of headaches.

Cons

The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well. As an example if a patient is admitted on a Tuesday evening, I will not see the patient on my reports until Thursday morning. Oh yes the clinical side is tied to an old version of Firefox. and you cannot update Firefox or it will break the software.Can anyone see the inherent security risk in this. The admin sides uses Google Chrome and it manages the updates rather well

Vendor response

David, we appreciate your feedback. Based on your review, it appears you are referencing your organization's use of the system during our early adoption phase. All of the items you referenced have long been corrected, and we hope your user experience is now excellent.

JY
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Ju Yeon H.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good and supportive

Reviewed 4 years ago

When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.

Pros

We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.

Cons

Previously, it wasn't a web based software. But now they are. I'm happy about it.

Vendor response

Thank you so much for your review, Ju Yeon.

TA
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Trever A.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great EMR

Reviewed 4 years ago

It has been a positive experience up to this point. Look forward to all of the changes that are on the table for the future.

Pros

Its ease of use and navigation. Also easily tailored to fit our specific companies needs.

Cons

Uses older version of firefox and sometimes you have to reinstall multiple times.

Hummingbird FAQs

Q. What type of pricing plans does Hummingbird offer?

Hummingbird has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Hummingbird?

Hummingbird has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Hummingbird support?

Hummingbird supports the following languages:
English

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Q. Does Hummingbird support mobile devices?

Hummingbird supports the following devices:
Android, iPad, iPhone

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Q. Does Hummingbird offer an API?

No, Hummingbird does not have an API available.

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Q. What level of support does Hummingbird offer?

Hummingbird offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support, FAQs/Forum

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