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ICANotes vs AWARDS Comparison

Overview

ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.

AWARDS is a human services and EHR management solution, which helps health care organizations manage customer support, billing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$46.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$2000.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(86)

5

4

3

2

1

48

18

13

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

4.5

(32)

5

4

3

2

1

17

13

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.
The support staff has always been extremely helpful and friendly. I like the features that allow me to tailor my progress notes to the way I focus on treatment issues.
The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.

Pros

I have had the pleasure of working with AWARDS since 2009 and any time an agency had to undergo the process of selection of an EHR, AWARDS was what was selected. It's the best bang for your buck.
Everything we need to provide services is easily in one place. We have successfully used Awards in various applications and it has been successful with each.
There are customizations that you can create for your own purposes. The team is easy to speak with and I appreciate that they really have a focus on quality.

Cons

They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
The servers often go down, and on multiple occasions data has been lost due to this. The calendar is cumbersome, and SLOW.

Cons

The inability to have interoperability with the NJ Depart of Human Services Department of Developmental Disabilities, and more specifically with the iRecord system.
All items related, no need to enter the same information twice for a client. Billing integration saves you time and money while reducing errors and increasing revenue.
Having to constantly use backdating is a bit annoying but that may be part of our individual account, I'm not sure as I'm not an administrator for it.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features49
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Automated Scheduling
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Clock In / Out
  • Collaborative Workspace
  • Compliance Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Library
  • Credit Card Integration
  • Credit Card Processing
  • Custom Development
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Digital Signature
  • Document Management
  • Document Storage
  • Electronic Data Interchange
  • Electronic Payments
  • Electronic Signature Capture
  • Employee Database
  • Employee Management
  • Employee Time Tracking
  • Event Logs
  • Event Scheduling
  • Forms Management
  • HIPAA Compliance
  • Human Resource Integration
  • Incident Management
  • Invoice Management
  • Mobile Integration
  • Multi-Location
  • Password Management
  • Payroll Management
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Receiving
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Salary History
  • Scheduling
  • Search Functionality
  • Status Reporting
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Time Off Requests
  • Training Management
  • Training Record Management
  • User Management
  • Workflow Management
  • Total features40
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Automated Scheduling
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Clock In / Out
  • Collaborative Workspace
  • Compliance Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Library
  • Credit Card Integration
  • Credit Card Processing
  • Custom Development
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Digital Signature
  • Document Management
  • Document Storage
  • Electronic Data Interchange
  • Electronic Payments
  • Electronic Signature Capture
  • Employee Database
  • Employee Management
  • Employee Time Tracking
  • Event Logs
  • Event Scheduling
  • Forms Management
  • HIPAA Compliance
  • Human Resource Integration
  • Incident Management
  • Invoice Management
  • Mobile Integration
  • Multi-Location
  • Password Management
  • Payroll Management
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Receiving
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Salary History
  • Scheduling
  • Search Functionality
  • Status Reporting
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Time Off Requests
  • Training Management
  • Training Record Management
  • User Management
  • Workflow Management

Integrations

  • Total integrations3
  • AdvancedMD for Mental Health
  • Avalon Laboratory System
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • ProviderSuite
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrationsN/A
  • AdvancedMD for Mental Health
  • Avalon Laboratory System
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • ProviderSuite
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ICANotes vs. AWARDS

See how ICANotes and AWARDS stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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