ICANotes vs DrChrono Comparison

Overview

ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.

Cloud-based EHR with fully customizable medical templates and easy billing software with industry leading iPhone and iPad apps.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$46.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(85)

5

4

3

2

1

47

18

13

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

5

4

3

2

1

217

130

39

15

28

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Support staff are very helpful and always available. ICAN Notes is affordable and has been a good investment for my practice.
The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.
The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.

Pros

The customer service department is great, rapid reply. Payment setting is great as well, I love how you can email the patient receipt directly off of Chrono.
I love the ability to take templates that other users have created and then edit off of those. Also like that square is integrated with it for payment.
They do a great job selling the product and making promises but when it comes down to helping make it work well in the clinic setting, they are less than helpful.

Cons

They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
The servers often go down, and on multiple occasions data has been lost due to this. The calendar is cumbersome, and SLOW.

Cons

What upsets me is that there is no one to speak to in regards to support. I have lost alot of time because the website will not allow me to reset my password.
The way the product works also puts you at very high risk for data loss, which has happened to us multiple times.
Terrible service, little effort to do what is right for the physician. They botched my fax number and now I have to get a new one, creating a lot of stress and cost to my practice.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features49
  • API
  • Access Control
  • Activity Dashboard
  • Application Integration
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Batch Processing
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Collaborative Workspace
  • Compliance Management
  • Content Library
  • Credit Card Integration
  • Credit Card Processing
  • Custom Charts
  • Custom Development
  • Custom Forms
  • Customer Database
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Digital Signature
  • Document Storage
  • Document Templates
  • Electronic Data Interchange
  • Electronic Payments
  • Electronic Signature Capture
  • Forms Management
  • HIPAA Compliance
  • Instant Messaging
  • Invoice Management
  • Mobile Integration
  • Productivity Reporting
  • Profitability Analysis
  • Progress Tracking
  • ROI Analytics
  • Real Time Reporting
  • Receiving
  • Records Management
  • Reimbursement Management
  • Reminders
  • Role-Based Permissions
  • SSL Security
  • Secure Login
  • Status Reporting
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • User Management
  • Workflow Management
  • Total features26
  • API
  • Access Control
  • Activity Dashboard
  • Application Integration
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Batch Processing
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Collaborative Workspace
  • Compliance Management
  • Content Library
  • Credit Card Integration
  • Credit Card Processing
  • Custom Charts
  • Custom Development
  • Custom Forms
  • Customer Database
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Digital Signature
  • Document Storage
  • Document Templates
  • Electronic Data Interchange
  • Electronic Payments
  • Electronic Signature Capture
  • Forms Management
  • HIPAA Compliance
  • Instant Messaging
  • Invoice Management
  • Mobile Integration
  • Productivity Reporting
  • Profitability Analysis
  • Progress Tracking
  • ROI Analytics
  • Real Time Reporting
  • Receiving
  • Records Management
  • Reimbursement Management
  • Reminders
  • Role-Based Permissions
  • SSL Security
  • Secure Login
  • Status Reporting
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • User Management
  • Workflow Management

Integrations

  • Total integrations3
  • AdvancedMD for Mental Health
  • Avalon Laboratory System
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Luma Health
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Healthcare
  • Practice Fusion
  • ProviderSuite
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrations13
  • AdvancedMD for Mental Health
  • Avalon Laboratory System
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Luma Health
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Healthcare
  • Practice Fusion
  • ProviderSuite
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ICANotes vs. DrChrono

See how ICANotes and DrChrono stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.