ICANotes vs eCR Comparison

Overview

ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.

eCR, by TenEleven, is a behavioral healthcare and electronic health records (EHR) solution that helps healthcare facilities...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$46.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(85)

5

4

3

2

1

47

18

13

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

4.1

(21)

5

4

3

2

1

7

9

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Support staff are very helpful and always available. ICAN Notes is affordable and has been a good investment for my practice.
The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.
The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.

Pros

And i love the ease in reviewing statistics with the reports that I can run.
10e11 Staff have been great. I believe they care about their customers and their needs.
Ve been working with 10e11 for several years and love how responsive they are to me.

Cons

They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
The servers often go down, and on multiple occasions data has been lost due to this. The calendar is cumbersome, and SLOW.

Cons

No hard financial close. Software problem tickets resolutions are not recorded/documented with enough detail in the notes for future reference.
Documentation mistakes are inevitable. Need to know if there are ways for corporate to fix user errors.
Although the product works extremely well for an OP setting. Our Detox and IP Units are struggling a bit due to the heavy medical comportment they require.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features49
  • API
  • Access Control
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Batch Processing
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Collaborative Workspace
  • Compliance Management
  • Content Library
  • Credit Card Integration
  • Credit Card Processing
  • Custom Development
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Data Interchange
  • Electronic Payments
  • Electronic Signature Capture
  • Facility Scheduling
  • Forms Management
  • HIPAA Compliance
  • Invoice Management
  • Mobile Integration
  • Multi-Channel Communication
  • Performance Reports
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Push Notifications
  • Real Time Reporting
  • Receiving
  • Records Management
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Scheduled Reporting
  • Scheduling
  • Status Reporting
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • User Management
  • Workflow Management
  • Total features33
  • API
  • Access Control
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Batch Processing
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Collaborative Workspace
  • Compliance Management
  • Content Library
  • Credit Card Integration
  • Credit Card Processing
  • Custom Development
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Data Interchange
  • Electronic Payments
  • Electronic Signature Capture
  • Facility Scheduling
  • Forms Management
  • HIPAA Compliance
  • Invoice Management
  • Mobile Integration
  • Multi-Channel Communication
  • Performance Reports
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Push Notifications
  • Real Time Reporting
  • Receiving
  • Records Management
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Scheduled Reporting
  • Scheduling
  • Status Reporting
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • User Management
  • Workflow Management

Integrations

  • Total integrations3
  • AdvancedMD for Mental Health
  • Avalon Laboratory System
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Luma Health
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Healthcare
  • Practice Fusion
  • ProviderSuite
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrationsN/A
  • AdvancedMD for Mental Health
  • Avalon Laboratory System
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Luma Health
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Healthcare
  • Practice Fusion
  • ProviderSuite
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ICANotes vs. eCR

See how ICANotes and eCR stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.