ICANotes vs Spruce Comparison

Overview

ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.

Spruce is a cloud-based telemedicine platform for healthcare professionals and clinics to communicate with patients via text,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$46.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(85)

5

4

3

2

1

47

18

13

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

4.6

(5)

5

4

3

2

1

3

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Support staff are very helpful and always available. ICAN Notes is affordable and has been a good investment for my practice.
The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.
The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.

Pros

Cons

They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
The servers often go down, and on multiple occasions data has been lost due to this. The calendar is cumbersome, and SLOW.

Cons

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features49
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Bulk Send
  • Calendar Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Charting
  • Chat
  • Claims Management
  • Client Portal
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Content Library
  • Credit Card Integration
  • Credit Card Processing
  • Custom Development
  • Custom Forms
  • Customer Database
  • Customizable Questions
  • Customizable Templates
  • Data Capture and Transfer
  • Data Extraction
  • Data Filtering
  • Digital Signature
  • Document Storage
  • Electronic Data Interchange
  • Electronic Payments
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Email Notifications
  • Fax Management
  • File Transfer
  • Follow-up Scheduling
  • Forms Management
  • HIPAA Compliance
  • Inbox Management
  • Instant Messaging
  • Invoice Management
  • Mobile Alerts
  • Mobile Integration
  • Productivity Reporting
  • Progress Tracking
  • Real Time Reporting
  • Receiving
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Status Reporting
  • Tagging
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • User Management
  • Video Conferencing
  • Voice Mail
  • Workflow Management
  • Total features32
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Bulk Send
  • Calendar Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Charting
  • Chat
  • Claims Management
  • Client Portal
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Content Library
  • Credit Card Integration
  • Credit Card Processing
  • Custom Development
  • Custom Forms
  • Customer Database
  • Customizable Questions
  • Customizable Templates
  • Data Capture and Transfer
  • Data Extraction
  • Data Filtering
  • Digital Signature
  • Document Storage
  • Electronic Data Interchange
  • Electronic Payments
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Email Notifications
  • Fax Management
  • File Transfer
  • Follow-up Scheduling
  • Forms Management
  • HIPAA Compliance
  • Inbox Management
  • Instant Messaging
  • Invoice Management
  • Mobile Alerts
  • Mobile Integration
  • Productivity Reporting
  • Progress Tracking
  • Real Time Reporting
  • Receiving
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Status Reporting
  • Tagging
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • User Management
  • Video Conferencing
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations3
  • AdvancedMD for Mental Health
  • Avalon Laboratory System
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Luma Health
  • Mailchimp
  • Microsoft Outlook
  • NextGen Healthcare
  • Practice Fusion
  • ProviderSuite
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrations1
  • AdvancedMD for Mental Health
  • Avalon Laboratory System
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Luma Health
  • Mailchimp
  • Microsoft Outlook
  • NextGen Healthcare
  • Practice Fusion
  • ProviderSuite
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ICANotes vs. Spruce

See how ICANotes and Spruce stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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