Most popular features of all Healthcare & Pharmaceuticals apps
25 reviewers had the following to say about ICANotes's features:
Yes, I would recommend it.
Overall I would give ICANOTES high marks for ease of use and customizability .ICANOTES operates much faster than I expected even though the computing is done in the cloud.
Pros
I also like the ability to upload documents into patient charts. I had been exploring the possibility of moving to electronic records a number of years ago and kept coming back to ICANOTES.
Cons
It was a little difficult to be able to upload patient data - not because of ICANOTES but because other systems do not setup data to enable conversion to excel or csv files (Therapist Helper, for example).
Rating breakdown
No other system offered is as well tailored to providing the type of medical charts kept by mental health professionals.
Pros
Allows the quick creation of patients notes without the need for much typing.
Cons
Visual interface is dated, some tasks take many clicks to accomplish.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Overall, I am very pleased with ICANotes for electronic mental health records. They appear to be keeping this product current to meet the everchanging needs within the mental health field.
Pros
Progress notes can be completed very easily and quickly. Appointment book and patient account features are easy to learn and use.
Cons
The billing on HCFA forms will only print one service per form and I would like to be able to print and bill weekly or monthly with several charges on one form.
Rating breakdown
We would appreciate a patient portal or mobile capabilities (i.e. tablets, smart phones, etc).
Pros
We appreciate the versatility with creating initial assessment or progress notes (i.e. tabs, buttons, etc.).
Cons
We have had consistent troubles getting claims correctly prepped.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Missing the ability to void claims which would be great.
Pros
Charting is simple and flows well
Cons
Slow to respond Billing features lacking auto post is not consistent and does not post in an organized manner, making your accounting confusing.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Know that my best choice was to throw in the towel and cut the losses.
Cons
The extra expense of paying for mistakes made by a poorly conceived and slow-running program, for which the technicians and management would not and/or would not remedy, is unfortunate.
Rating breakdown
Time used: 6-12 months
Likelihood to recommend
Recommendations to others considering ICANotes
Stay away. Do not waste your time and resources on this clumsy, slow and poorly designed EHR. Promises made were not kept.
Note, however, that if you have a low-volume practice it may not be as cost effective as it is with practices that have a high level of patient flow.
Pros
Some customizability. Once you get the hang of it you can produce a reasonably good clinic note in a brief period of time.
Cons
I give very frank reviews and I know something about software development, so consider that perspective in the following "cons". A little slow at times, even with a very fast internet connection. The application was not developed from the ground up using machine code. It is built on a platform that sometimes slows the process (on rare occasions frustratingly so) and limits the flexibility of developers and tech staff in creating a high level of adaptability. But if you don't mind a bit of awkward formatting and not having a couple of common keyboard functions (e.g., the Enter key on the numeric keypad), you can produce acceptable output. I suspect a competitor will emerge without these limitations in a year or two; maybe that will prompt some improvements.
Rating breakdown
I would definitely recommend this software.
They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software.
Pros
The case notes are very easy to create and include a comprehensive mental health status examination.
Cons
It is easy to integrate into your practice because it has all the necessary features for mental health providers, for example, CPT codes, assessment forms, consents, a fully integrated calendar with automatic reminders for the patients, and more importantly the capability to connect with a clearinghouse to submit electronic billing.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
It also is a do it all EHR, including progress notes, billing, patient portal, etc. I highly recommend it.
Pros
First which makes for easy record keeping and taking care of renewals.
Cons
Initially, there were some quirky things about navigating , which have since been corrected.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Michael, thank you so much for your feedback and thank you for being a long-term customer! We really appreciate the review and we're looking forward to serving you in the future.
Simply the best customer service of any company I have had the pleasure of working with.
Pros
So many things but the biggest pro for me as an individual provider is not having to type and still reach the highest medically correct billing. The ability to auto post payments from the clearinghouse right into ICA Notes is worth gold to me.
Cons
The only con to this program is it does yet have the ability to let customers self schedule or reschedule but I think this may be in the works.
Rating breakdown
Time used: 2+ years
Frequency of use: Occasionally
Likelihood to recommend
An increase in rates would tremendously help offset the additional costs accrued for agency's to remain in compliance with state, federal and local regulations thus, allowing agencies to add additional features that could really benefit service delivery.
Pros
The program does everything we need. All tasks can be completed with the features encompassed in the program.
Cons
Minor issues...... 1- I find the appointment book is extremely slow.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering ICANotes
1- It would be great if the electronic signatures were displayed on MacBook. Mine always shows an ERROR msg. Although, the signature is still there on other window computers in the office. I can't print and send docs to other offices with this bc it looks like the client did not sign correctly, with the ERROR msg by the signature. 2- I was recently mad aware the TOPAZ signature pad now has a wireless signature pad. It would be great if it was compatible with the ICANotes program. I have had to replace 2 pads due to the cord becoming twisted from clients signing and moving the pad back and forth. The NEW wireless TOPAZ would eliminate this issue and have saved me $1060.00 for 2 signature pads. And TOPAZ does not offer a replacement cord. There is a charge over $100.00 to send it back to be repaired. No issues thus far with 3rd party add one, Dr. First works well. I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day. It was a nightmare. Spoke with the tech at ICANotes, I 'll wait for ICANotes to initiate their own fax program.
Highest recommendation. No reservations. I am an "early user" and have been using ICANotes for over ten years.
Pros
Program is designed to support various practitioners Including: psychiatrists, psychologists, therapists, nursing, social workers, dietary, pastoral counselors and supports basic medical H & P.
Cons
There are no cons. ICANotes is a "must have" for any behavioral health practioner, outpatient or inpatient.
Rating breakdown
It is easy to use and easy to train new employees to use it.
Pros
It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service.
Cons
The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Support staff are always courteous, well informed, and thorough.
Pros
Provides confirmation that each office note is meeting criteria for CPT coding. Extremely helpful and supportive on-line help.
Cons
Inability of patients to select their appointments from your schedule
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Medical charting
Pros
Lots of templates and easy to click through to get notes done, with the items you need to bill insurance.
Cons
It took a lot clicking to complete a note and it takes time to learn where things are. The learning curve was too steep for me.
Rating breakdown
Frequency of use: Daily
Likelihood to recommend
OUR RECORDS ARE HIPPA COMPLIANT, SUPPORT IS THE BEST EVER.
Pros
IT IS UPDATED CONSISTENTLY. THE SUPPORT IS IMMEDIATE AND THOROUGH!! CHAT IA AVAILABLE ALL THE TIME. THEY SPEAK ENGLISH CLEARLY. THEY OFFER TRAININGS AND TUTORIALS AND CONSULTATION. THE SUPPORT PEOPLE ARE HELPFUL, KIND AND WELL TRAINED. THEY CAN DO REMOTE HELP ALSO.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We continue to use ICA with confidence knowing that if/when we have a need it will be met promptly by a team that is knowledgeable in today's ever changing healthcare world, but a team that is also small enough to care making us feel they are truly "Pro-Provider" which is rare among the corporate world of electronic health record systems.
Yet, I can tell you it is a Godsend for myself and my billing agent, who is also registered on my account and can simply look at the appointment schedule for the week, see who came in, and go do the billing for those sessions.
Pros
Once I got caught up with documentation, I found it takes only minutes to document after each session, adding the individual's unique comments and my observations easily to the appropriate sections allowed in the format.
Cons
Since I am one who does not enjoy reading manuals, I was happy to learn from videos provided by ICANotes. However, I would have preferred to have just "explored" the software and figured it out, I did sit through a few hours of video training to discover how to do what I needed to do. (I must admit I am happy to have those videos available for swift research, when needed.)
Rating breakdown
Regrettably I was sold a bill of goods. ePrescribe functionality with DrFirst was only partial of what the standalone DrFirst product offers, the integration with my existing credit card software was promised but after integration was useless and I reverted back to my old system anyway.
Pros
- the customer service was within the product and relatively immediate in response.
Cons
- updating different areas of the medical chart can only happen through certain notes.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Lately I have been calling them every day for IT support and although it says I am first in line, nobody answers the phone. I also try to live chat at the same time and they will take over my computer run a "test" and say everything is fine. If it is so fine, why as soon as I resume use do the same problems occur?
Pros
When it works, it has good features that make charting faster and easier.
Cons
It is impossible to go directly to the chart room so that starts the day off totally wrong since that is where you are most likely to go to get your patient chart.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
