Most popular features of all Healthcare & Pharmaceuticals apps
25 reviewers had the following to say about ICANotes's features:
Yes, I would recommend it.
We would appreciate a patient portal or mobile capabilities (i.e. tablets, smart phones, etc).
Pros
We appreciate the versatility with creating initial assessment or progress notes (i.e. tabs, buttons, etc.).
Cons
We have had consistent troubles getting claims correctly prepped.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
No other system offered is as well tailored to providing the type of medical charts kept by mental health professionals.
Pros
Integrates EHR with billing and calendaring to provide a complete solution for individual providers or small to medium practices.
Cons
Visual interface is dated, some tasks take many clicks to accomplish.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
ICANotes offers all the necessary features to document clinical notes and asessments and at the same time to be in compliance with regulatory mandates by insurance companies and the government.
Cons
A dasboard to track documented and unducumented sessions that would allow to track any undocumented session.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Know that my best choice was to throw in the towel and cut the losses.
Cons
The extra expense of paying for mistakes made by a poorly conceived and slow-running program, for which the technicians and management would not and/or would not remedy, is unfortunate.
Rating breakdown
Time used: 6-12 months
Likelihood to recommend
Recommendations to others considering ICANotes
Stay away. Do not waste your time and resources on this clumsy, slow and poorly designed EHR. Promises made were not kept.
Missing the ability to void claims which would be great.
Pros
Charting is simple and flows well
Cons
Slow to respond Billing features lacking auto post is not consistent and does not post in an organized manner, making your accounting confusing.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
The best overall dynamic documentation program I have seen so far. Learn to work around the limitations and you'll probably like the product. It does help you save time. Note, however, that if you have a low-volume practice it may not be as cost effective as it is with practices that have a high level of patient flow.
Pros
Some customizability. Once you get the hang of it you can produce a reasonably good clinic note in a brief period of time.
Cons
I give very frank reviews and I know something about software development, so consider that perspective in the following "cons". A little slow at times, even with a very fast internet connection. The application was not developed from the ground up using machine code. It is built on a platform that sometimes slows the process (on rare occasions frustratingly so) and limits the flexibility of developers and tech staff in creating a high level of adaptability. But if you don't mind a bit of awkward formatting and not having a couple of common keyboard functions (e.g., the Enter key on the numeric keypad), you can produce acceptable output. I suspect a competitor will emerge without these limitations in a year or two; maybe that will prompt some improvements.
Rating breakdown
It also is a do it all EHR, including progress notes, billing, patient portal, etc. I highly recommend it.
Pros
First which makes for easy record keeping and taking care of renewals.
Cons
Initially, there were some quirky things about navigating , which have since been corrected.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Michael, thank you so much for your feedback and thank you for being a long-term customer! We really appreciate the review and we're looking forward to serving you in the future.
Overall, I am very pleased with ICANotes for electronic mental health records. They appear to be keeping this product current to meet the everchanging needs within the mental health field.
Pros
Progress notes can be completed very easily and quickly. Appointment book and patient account features are easy to learn and use.
Cons
The billing on HCFA forms will only print one service per form and I would like to be able to print and bill weekly or monthly with several charges on one form.
Rating breakdown
It is easy to use and easy to train new employees to use it.
Pros
It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service.
Cons
The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
An increase in rates would tremendously help offset the additional costs accrued for agency's to remain in compliance with state, federal and local regulations thus, allowing agencies to add additional features that could really benefit service delivery.
Pros
The program does everything we need. All tasks can be completed with the features encompassed in the program.
Cons
Minor issues...... 1- I find the appointment book is extremely slow.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering ICANotes
1- It would be great if the electronic signatures were displayed on MacBook. Mine always shows an ERROR msg. Although, the signature is still there on other window computers in the office. I can't print and send docs to other offices with this bc it looks like the client did not sign correctly, with the ERROR msg by the signature. 2- I was recently mad aware the TOPAZ signature pad now has a wireless signature pad. It would be great if it was compatible with the ICANotes program. I have had to replace 2 pads due to the cord becoming twisted from clients signing and moving the pad back and forth. The NEW wireless TOPAZ would eliminate this issue and have saved me $1060.00 for 2 signature pads. And TOPAZ does not offer a replacement cord. There is a charge over $100.00 to send it back to be repaired. No issues thus far with 3rd party add one, Dr. First works well. I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day. It was a nightmare. Spoke with the tech at ICANotes, I 'll wait for ICANotes to initiate their own fax program.
I would definitely recommend this software.
Pros
I am now spending less time on progress notes and intake assessments which allows me more time to spend seeing clients. I would definitely recommend ICANotes to any clinician looking to go paperless.
Cons
I would like to have the ability to send appointment reminders via email, text messaging, and voicemail.
Rating breakdown
Pros
It is very easy to enter a new client, get a Client ID.
Cons
The calendar is awful.
Rating breakdown
Time used: 1-2 years
Likelihood to recommend
Recommendations to others considering ICANotes
Make sure the calendar is going to work for you. It has many wonderful features like posting client payments.
Highest recommendation. No reservations. I am an "early user" and have been using ICANotes for over ten years.
Pros
Program is designed to support various practitioners Including: psychiatrists, psychologists, therapists, nursing, social workers, dietary, pastoral counselors and supports basic medical H & P.
Cons
There are no cons. ICANotes is a "must have" for any behavioral health practioner, outpatient or inpatient.
Rating breakdown
Overall I would give ICANOTES high marks for ease of use and customizability .ICANOTES operates much faster than I expected even though the computing is done in the cloud.
Pros
I also found that typing personalized information was actually easier than handwriting notes .As I see a fair number of Workmans Comp patients it insures legibility and makes for a more refined note which has to be submitted with claims. I have not yet used the customizable buttons yet (I've only been at this one week) but expect that using them will make my notes seem more like what I naturally write.
Cons
The scheduling program in ICANOTES is a little underpowered as I would like to see it have the capacity to send out reminders which I understand is being investigated.
Rating breakdown
Medical charting
Pros
Lots of templates and easy to click through to get notes done, with the items you need to bill insurance.
Cons
It took a lot clicking to complete a note and it takes time to learn where things are. The learning curve was too steep for me.
Rating breakdown
Frequency of use: Daily
Likelihood to recommend
. :) Only improvement I would make is to the calendar, but I know they are working on that. :) Great product, highly recommend.
Pros
Ease of note completion, preset prompts and questions for notes and assessments, e-prescribing, support team
Cons
Calendar, not compatible for medical services
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We continue to use ICA with confidence knowing that if/when we have a need it will be met promptly by a team that is knowledgeable in today's ever changing healthcare world, but a team that is also small enough to care making us feel they are truly "Pro-Provider" which is rare among the corporate world of electronic health record systems.
Lately I have been calling them every day for IT support and although it says I am first in line, nobody answers the phone. I also try to live chat at the same time and they will take over my computer run a "test" and say everything is fine. If it is so fine, why as soon as I resume use do the same problems occur?
Pros
When it works, it has good features that make charting faster and easier.
Cons
It is impossible to go directly to the chart room so that starts the day off totally wrong since that is where you are most likely to go to get your patient chart.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Highly recommended .
Pros
THE CUSTOMER SERVICE IS GREAT AND TRY TO SOLVE ISSUES QUICKLY.
Cons
IT IS VERY SLOW, THE CALENDAR IS AWFUL AND WE HAVE HAD SEVERAL ISSUES WITH INFORMATION NOT BEING SAVED.
Rating breakdown
Time used: 1-2 years
Likelihood to recommend
Recommendations to others considering ICANotes
I WOULD DO YOUR RESEARCH AND CHOOSE THE ONE THAT SUITS YOUR NEEDS THE BEST.
The customer representatives and technicians are very helpful and knowledgeable. It is easy to navigate and works better than the other program I use!
Pros
It is easy to navigate and get back to main screen from anywhere in the program
Cons
Changing documents and diagnosis are a little clustered and it not very user-friendly if one is new to this type of program
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
