iCouch Pricing, Features, Reviews & Comparison of Alternatives

iCouch

Practice management for mental & behavioral health

5.0/5 (4 reviews)

iCouch overview

iCouch is a practice management solution for mental and behavioral health practitioners within health clinics of all sizes. The platform includes features for online therapy, communications, booking and scheduling, payments and invoicing, a patient portal, instant messaging, SMS/email reminders, and more.

The iCouch online booking calendar can be used to manage the entire therapy practice, including in-person appointments as well as online therapy. Users can create various appointment types, add prices and durations, and set availability. Custom booking rules can be set to define things such as when appointments should start, how long the breaks should be between appointments, minimum notice time, and more. The HIPAA-compliant video-conferencing feature can support up to 30 simultaneous participants, and works on laptops, desktops, iPhone, iPad and Android without any apps or downloads. iCouch's automated email and text message reminders are also HIPAA-compliant, and help reduce missed appointments and improve client adherence.

The secure message system within iCouch enables clients to contact the business securely, and communicate via real-time chats. With easy to use invoicing and payments, users can accept credit cards, send invoices and record payments, as well as issue refunds all from within iCouch. Users receive their payments directly to their bank account and stay in full control of their money. iCouch also helps businesses get on the web fast with their own website and using their custom domain name.
icouch.me

Pricing

Starting from
$25/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, United Kingdom

Supported languages

English
iCouch screenshot: The iCouch calendar is a booking and schedule management system that allows users to set powerful booking rules Make therapy great (again)iCouch screenshot: With the HIPAA-compliant videoconferencing feature, users can make missed appointments a thing of the pastiCouch screenshot: Have real-time chats with clients with complete securityiCouch screenshot: With easy to use tools for invoicing and payments, users can accept credit cards, send invoices and record paymentsiCouch screenshot: Store and manage all notes, forms and files

iCouch reviews

Excellent
4

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Robert Oleskevich

Nice tech, clean design and eager-to-please customer support. Great for my international practice.

Used weekly for 2+ years
Reviewed 2017-09-21
Review Source: Capterra

Ease of use and client/user satisfaction. Excellent customer support. By far, the most impressive thing about this system is the customer support. It's among the best customer service I've ever had for any product, online or offline. If you have a question or need some help with something, you don't get a canned response or some generic answer, you get highly specific answers, oftentimes from the CEO himself. The price is also less expensive than other systems. I also like that the video doesn't require downloads and it's pretty easy for my clients to connect. Overall the CEO is a superstar and totally helpful.

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Eric Comstock

Amazing customer service.

Used daily for less than 6 months
Reviewed 2017-09-30
Review Source: Capterra

Helped make my transition to solo private practice.The best customer service experience I have ever had with a company. They respond to your emails within minutes. I even received a call from ICouch from France (I live in the United States) to answer a few questions I had. ICouch has every feature I need to get started in my private practice. Any small feature that i would like that is missing is coming soon. I tried all the main competitors to ICouch and none come close to the ease of use, professional design and overall aesthetic. Finally, ICouch is more affordable than all the competitors and offers more features.

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Ellen Horovitz

Amazing Customer Support and Great Product

Used weekly for less than 6 months
Reviewed 2017-09-05
Review Source: Capterra

Lots, especially with paper but I wish that one could also attach files in the message component of the softwareI like its ease of use and all the fabulous features that practitioners receive. Even better is the fact that soon it will be available on IPhone and IPad , which is greatly appreciated by those that do not want to travel with laptops- this would be me since I often travel, and travel light, As well having a REAL human respond to any issues and /or suggestions is a welcome change to other platforms I have used in the past.

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Latisha Taylor Ellis

Easy to use. Customer service is great!

Used other for 6-12 months
Reviewed 2018-06-20
Review Source: Capterra

Easy to use. Forms are available for clinicians. You can have your own site and link your domain to it.

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iCouch pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

Solo Connect: $25 /month
Solo Manage: $40 /month

Org Connect: $20 /month per active practitioner
Org Manage: $25 /month per active practitioner


Annual discounts available.

iCouch features

Appointment Management
Automated Scheduling
Automatic Reminders
Calendar Management
Client Portal
Customizable Templates
Document Storage
HIPAA Compliance

Activity Dashboard (89 other apps)
Automatic Notifications (60 other apps)
Billing & Invoicing (104 other apps)
Charting (83 other apps)
Claims Management (71 other apps)
Compliance Management (62 other apps)
Customizable Reporting (55 other apps)
Electronic Signature Capture (55 other apps)
Health Insurance (52 other apps)
Records Management (112 other apps)
Reporting & Statistics (60 other apps)
Workflow Management (62 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for iCouch

Key features of iCouch

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Booking Management
  • Booking Rules
  • Calendar
  • Communications
  • Customizable Templates
  • Directory Listing
  • EMR / EHR
  • Form Library
  • HIPAA Compliant
  • HIPAA Compliant File Storage
  • Invoicing & Credit Card Payments
  • Multi-Provider Practice
  • Patient Portal
  • Payments
  • Practice Management
  • Progress Notes
  • Single Provider Practice
  • Text Message Reminders
  • Therapist Website
  • Unlimited File Storage
  • Videoconferencing
View All Features

Benefits

• Make it easier for clients to interact with your practice, and get them to book more often with the benefits of client self-booking.

• iCouch video can accommodate single to large group sessions. Users simply provide the link to everyone in the group, and all they need to do is click to join.

• With the iCouch form manager tool, you can create client progress and psychotherapy notes, intake forms and even accept electronic signatures.

• A simple to-do list makes it easy to accomplish your goals and stay productive, and clients can also use it too.

• Securely upload files to iCouch. HIPAA compliant file storage made easy to upload and store audio, video, PDFs, documents with access from anywhere.