iCouch Features

iCouch

Practice management for mental & behavioral health

4.25/5 (8 reviews)

Competitor Feature Comparison

API
Alerts/Notifications
Appointment Management
Appointment Scheduling
Bill Payment
Billing & Invoicing
Calendar Management
Calendar Sync
Case Management
Chat/Messaging
Client Management
Client Portal
Compliance Tracking
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Digital Signature
Document Management
Document Storage
EMR/EHR
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Employee Management
Faculty/Staff Management
File Sharing
For Medical Purposes
For Mental/Behavioral Health Practices
Forms Management
HIPAA Compliant
Initial Assessments
Intake Management
Invoice History
Invoice Management
Live Chat
Medical Billing
Mobile Access
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Forms
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Payroll Management
Physician Management
Physician Scheduling
Practice Management
Progress Tracking
Quotes/Estimates
Records Management
Recurring Appointments
Referral Tracking
Reminders
Remote Treatment Plans
Reporting & Statistics
Scheduling
Secure Data Storage
Secure Messaging
Self Payment
Self Service Portal
Single Provider Practice
Task Scheduling
Team Notes
Treatment Planning
Two-Way Audio & Video
Video Conferencing
Virtual Waiting Room
Workflow Management
Learn moreCompare App
API
Alerts/Notifications
Appointment Management
Appointment Scheduling
Bill Payment
Billing & Invoicing
Calendar Management
Calendar Sync
Case Management
Chat/Messaging
Client Management
Client Portal
Compliance Tracking
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Digital Signature
Document Management
Document Storage
EMR/EHR
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Employee Management
Faculty/Staff Management
File Sharing
For Medical Purposes
For Mental/Behavioral Health Practices
Forms Management
HIPAA Compliant
Initial Assessments
Intake Management
Invoice History
Invoice Management
Live Chat
Medical Billing
Mobile Access
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Forms
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Payroll Management
Physician Management
Physician Scheduling
Practice Management
Progress Tracking
Quotes/Estimates
Records Management
Recurring Appointments
Referral Tracking
Reminders
Remote Treatment Plans
Reporting & Statistics
Scheduling
Secure Data Storage
Secure Messaging
Self Payment
Self Service Portal
Single Provider Practice
Task Scheduling
Team Notes
Treatment Planning
Two-Way Audio & Video
Video Conferencing
Virtual Waiting Room
Workflow Management
Visit WebsiteCompare App
API
Alerts/Notifications
Appointment Management
Appointment Scheduling
Bill Payment
Billing & Invoicing
Calendar Management
Calendar Sync
Case Management
Chat/Messaging
Client Management
Client Portal
Compliance Tracking
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Digital Signature
Document Management
Document Storage
EMR/EHR
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Employee Management
Faculty/Staff Management
File Sharing
For Medical Purposes
For Mental/Behavioral Health Practices
Forms Management
HIPAA Compliant
Initial Assessments
Intake Management
Invoice History
Invoice Management
Live Chat
Medical Billing
Mobile Access
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Forms
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Payroll Management
Physician Management
Physician Scheduling
Practice Management
Progress Tracking
Quotes/Estimates
Records Management
Recurring Appointments
Referral Tracking
Reminders
Remote Treatment Plans
Reporting & Statistics
Scheduling
Secure Data Storage
Secure Messaging
Self Payment
Self Service Portal
Single Provider Practice
Task Scheduling
Team Notes
Treatment Planning
Two-Way Audio & Video
Video Conferencing
Virtual Waiting Room
Workflow Management
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iCouch Feature Reviews

7 reviewers had the following to say about iCouch's features:

Ket vui C.

iCouch

2021-07-15

Overall experience is good as to observe the feature of this software.

Pros

Dashboard page is clean and self-explanatory without any navigate issue.

Cons

Calendar - private vs public calendar might be difficult to manage at time, for example the availability to select.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Dee D.

Customer Service is THE BEST of any online platform

2020-04-03

If the ever add insurance claims submission to the EHR, I would use them for all my transactions, both in-person and online.

Pros

Everything is HIPAA Compliant and puts me at ease knowing my clients information is protected.

Cons

No medical claims billing embedded in platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cassidy W.

Great concept, but needs work

2021-04-20

It has been functional for my needs as a patient, but it needs a lot of revamping.

Pros

- it is multifunctional -provides a place to message and video therapist - offers an area to keep up with billing and documents used in counseling sessions

Cons

- the video chatting rarely ever works for me. It disconnects constantly. - I highly recommend having an app for the program. It’s a bit of a hassle logging in.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric C.

Amazing customer service.

2017-09-30

Helped make my transition to solo private practice.

Pros

I tried all the main competitors to ICouch and none come close to the ease of use, professional design and overall aesthetic.

Cons

The only cons would be waiting a few weeks or months for the additional features that are coming. However, this is well worth the wait.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
mELISSA t.

therapist struggling to get this to work

2019-06-06

DISAPPOINTING

Pros

Customer service responds quickly

Cons

But I tried some of it and it worked for one session (I could see the patient and he could see and hear me) but the next time I used it I was back to square one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert O.

Nice tech, clean design and eager-to-please customer support. Great for my international practice.

2017-09-21

Ease of use and client/user satisfaction. Excellent customer support.

Pros

It's among the best customer service I've ever had for any product, online or offline.

Cons

Not a lot to complain about. There are a lot of features but there is good organization and it seems very intuitive. But it seems like a lot of stuff, however as I said, the customer support is great so any set up questions are quickly answered. Their latest product is a huge improvement over their original product I started using over two years ago.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Latisha T.

Easy to use. Customer service is great!

2018-06-20

Pros

Easy to use. Forms are available for clinicians.

Cons

I wish I could customize my site more regarding what the client sees. I wish there was an app for clients and clinicians to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more