iDentalSoft Features

iDentalSoft

Cloud-based dental practice management for modern dentists

4.49/5 (45 reviews)

Competitor Feature Comparison

2D Drawing
3D Imaging
Appointment Management
Billing & Invoicing
Calibration Management
Certification Tracking
Charting
Claims Management
Client Management
Client Portal
Comparison View
Confirmation/Reminders
Customizable Reports
Customizable Templates
Customization
Data Import/Export
Drag & Drop
E-Prescribing
Electronic Payments
Employee Management
Facility Scheduling
HIPAA Compliant
Hands-Free Charting
Image Analysis
Imaging and X-rays
Medical Billing
Multi-Location
Orthodontic Charting
Patient Records Management
Periodontal Charting
Progress Notes
Progress Tracking
Records Management
Referral Tracking
Reminders
Risk Alerts
Role-Based Permissions
Scheduled / Automated Reports
Task Planning
To-Do List
Treatment Planning
User Management
Voice Capture
Learn moreCompare App
2D Drawing
3D Imaging
Appointment Management
Billing & Invoicing
Calibration Management
Certification Tracking
Charting
Claims Management
Client Management
Client Portal
Comparison View
Confirmation/Reminders
Customizable Reports
Customizable Templates
Customization
Data Import/Export
Drag & Drop
E-Prescribing
Electronic Payments
Employee Management
Facility Scheduling
HIPAA Compliant
Hands-Free Charting
Image Analysis
Imaging and X-rays
Medical Billing
Multi-Location
Orthodontic Charting
Patient Records Management
Periodontal Charting
Progress Notes
Progress Tracking
Records Management
Referral Tracking
Reminders
Risk Alerts
Role-Based Permissions
Scheduled / Automated Reports
Task Planning
To-Do List
Treatment Planning
User Management
Voice Capture
Visit WebsiteCompare App
2D Drawing
3D Imaging
Appointment Management
Billing & Invoicing
Calibration Management
Certification Tracking
Charting
Claims Management
Client Management
Client Portal
Comparison View
Confirmation/Reminders
Customizable Reports
Customizable Templates
Customization
Data Import/Export
Drag & Drop
E-Prescribing
Electronic Payments
Employee Management
Facility Scheduling
HIPAA Compliant
Hands-Free Charting
Image Analysis
Imaging and X-rays
Medical Billing
Multi-Location
Orthodontic Charting
Patient Records Management
Periodontal Charting
Progress Notes
Progress Tracking
Records Management
Referral Tracking
Reminders
Risk Alerts
Role-Based Permissions
Scheduled / Automated Reports
Task Planning
To-Do List
Treatment Planning
User Management
Voice Capture
Visit WebsiteCompare App

iDentalSoft Feature Reviews

25 reviewers had the following to say about iDentalSoft's features:

DANIEL A.

IDENTAL SOFT REVIEW

2021-08-13

EVERYTHING ELSE IS PRETTY MUCH FLUID, THE CHARTING CAN DEFINITELY IMPROVE, TOO MANY STEPS TO CHART, IT MAKES IT SLOW

Pros

IT HAS MADE OUR PRACTICE MANAGEMENT EASIER

Cons

THE BILLING DOESNT GO TO THER DIRECT PORTAL OF THE INSURANCE COMPANIES, IT GOES THROUGH A CLEARINGHOUSE, INSTEAD OF BEING PAID IN 2-3 DAYS WE WOULG GET PAID IN 21-30 DAYS IF I PUT BILLING THROUGH THE CLEARINGHOUSE, THIS A BIG NEGATIVE FOR ME, WHICH IF ADDRESSED IT CAN BE FIXED THEREFORE OUR PRACTICE CAN GET PAID IN A TIMELY AND EFFICIENT MANNER BOT HAVE THE MONEY OUT THERE ON A 21-30 DAY FLOAT, PLEASE FIX THIS AND YOU HAVE THE BEST SOFTGWARE ON THE MARKET (*_*)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheldon G.

Everything that I need to run my practice and more!

2016-06-16

Pros

identalsoft is full featured and includes perio, scheduling, treatment planning, native imaging, employee management, payment processing and a ton of other features.

Cons

Nothing that I didn't like with the experience. They are super responsive.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering iDentalSoft

Make sure the system is secure! For instanc, identalsoft has a great hybrid cloud solution that is super secure, and HIPAA compliant.

Source: Software Advice
Helpful?   Yes   No
Read more
NINA V.

product review

2021-04-06

Since this software is Cloud based, I can access it on any devices , anytime. I have no need to worry about back ups or malware attacks. Very good support.

Pros

Easy to transition over especially with detailed video online sessions 1 on 1 live support, the company preps your staff before and after software transition.

Cons

Developer should add a field on the appointment detail page to include patient's next scheduled appointment, such as their scheduled recall date, for example, for continuity of care.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iDentalSoft


There is an Appt List select icon in the Appt page.

Read more
Alonso V.

Simple and functional

2018-06-15

Recommended

Pros

It is a complete software for the dental administration, from scheduling appointment, charging the insurers, refilling products with suppliers, very intuitive interface, dental diagrams that facilitate the handling of treatments

Cons

There are not many cons for this software, I feel that the screen could show a little more information about the patient that is being treated.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jeremy P.

Our office loves Identalsoft.

2020-07-30

We wanted our patient to be able to send us all information needed before the appointment that could automatically populate the chart.

Pros

We like the portal that enables our patients to send their information to us before the appointments and populate the chart automatically.

Cons

Identalsoft made it quite easy to transition to the new software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bhupesh M.

Happy with iDentalSoft Product

2018-12-10

Pros

Customer support is awesome and prompt Easy to use and customize good graphics Front end patient portal is good

Cons

Reporting can be more intuitive and improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cammielle B.

Not Impressed

2019-05-02

We can't reprint (or even see) the original ADA claim forms. It feels like a thrown software package that was not planned.

Pros

It is very easy to track lab cases and manage patient xrays.

Cons

No way to put pop up alerts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No

Response from iDentalSoft


Standard practice is to migrate patient's balance as Balance Transfer. For Logo on form, there is available Form Merge (fill and sign via tablet) and eClaim can also be printed into ADA form, We will have Support follow up with office.

Read more
Cynthia Y.

THE COMPLETE Dental Management Software & EXCELLENT Customer Service

2016-02-29

It does all the essential functions necessary to run a dental practice and goes beyond in many aspects to streamline all the different processes, including electronic claim filing, credit card processing, emails/texts to patients....it is all included!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anca S.

The nuts and bolts of IDentalSoft...

2021-05-04

We have found the one software that could do it all- we have been other software for the past 20 years however this is the first time we realized all the limitations of the previous systems. The transition was very smooth and help is always a phone call away-

Pros

WIth IDentalSoft, everything is in the program and flawlessly integrated- you can email, text, download, save, print, post payments, transactions, check eligibility, receive claims updates and the list goes on and on...

Cons

I wish we would get an audio notification when a patient text comes in, but we are fine with the red screen alert too... I am trying hard to find other faults and I could not come up with anything else at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carole R.

This cloud-based software meets our office needs & we get excellent support from iDentalSoft.

2016-02-11

Although there were some bumps transitioning from our previous very powerful practice management program, iDentalSoft consistently responded to our issues with improvements.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael T.

100% satisfied customer. I cannot imagine owning my practice and using any other dental software!

2018-06-28

Pros

Customer friendly patient portal is great!

Cons

I'm a first time owner and support was always there for me, to get me through all areas that were new to me, mostly billing stuff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jakima S.

Great functionality and user friendly

2016-10-11

Tested the product during search for new system updates.

Pros

The scheduling and payment communication features increases productivity and efficiency.

Cons

Just slightly out of my budget for nut practice size but easily a great choice for a practice with larger patient pool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lee H.

Not easy to use; complicated transactions that are not easily performed.

2017-07-21

Cloud based allows access form outside the office which is valuable; Very good at producing production reports.

Pros

Very clean looking; recent update improved some functionality. Buttons for bundled procedures are helpful

Cons

Not easy to perform routine functions; transactions are difficult to perform; reporting functions need improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from iDentalSoft


Thank you for the review and we appreciate enhancement requests to meet your office flow. We have taken improvement steps to best suite all users. We continue to strive to meet expectation.

Read more
Bruce K.

IDentalSoft review

2017-03-02

Recall and appointment confirmation amazing.

Pros

Ease of use and functionality.

Cons

Can get a little sluggish if internet speed drops. Lack of prompt to save some items before closing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 1-10 employees)

Great software and Excellent customer service

2020-03-24

Great.

Pros

Harini, specifically has been helping me onboard and she is endlessly patient and willing to go above and beyond to help come up with solutions for my specific needs.

Cons

I am a mobile Dentist and my patients typically fill out the forms from home on the patient portal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iDentalSoft


Hello Dr, iDS comes with Patient Portal for online/mobile Registration, Appt Request, Reviews and ePay. Patient can submit multiple times of the completed pages. Our staff will be happy to walk-thru the sample of multiple submissions.

Read more
Jev C.

User for 1 year

2017-11-09

I am currently trying to find something new.

Pros

HIPPA compliant. Easy to access from home.

Cons

I would like it to integrate into my CBCT scanner. My billing staff have issues with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lina K.

None stop issues

2018-12-13

We have used SOFTDENT for years and decided to upgrade and make changes due to a 2nd location working with geriatric patients whom need the TLC and undivided attention to details and since using and signing up with identalsoft at 2nd location it has been a nightmare!!!

Pros

its pretty thats iit! I have nothing special to write about this software

Cons

logs out when idle have to always log back on very annoying, the features are all over the place, and it takes minutes to set up new patient visits, the x-rays arent ever working because bridge always has an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from iDentalSoft


Hello Lina,
We strive to deliver. Thank you. We are reviewing to ensure steps in our process are followed. Note from our service tickets:
1. iDS timeout is extendable. We didn't have request to extend.
2. Device connection, Anti-virus had blocked access and Jazz is to send sensor replacement.
3. Migration, we have just been provided access to your server on 12/14/18 and completed the copy of data over the weekend for migration process.

As we are reviewing the case, we apologize for any miscommunication and follow up for further details.

Read more
Nancy F.

iDentalSoft

2019-04-25

Again, I'd like to do another review on this software in about 6 months. They've been helpful, but as of right now, there have been a lot issues that should never have happened.

Pros

I like that fact it checks me before I possibly make a mistake in a patient's chart by asking me if that's what I want to do.

Cons

The migration didn't bring over a lot of information that should have followed patients, ie medical history, insurance information.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No

Response from iDentalSoft


Migration covers patient information, including medical history, insurance info and many others. Info may be mapped to different location or conditions that may affected some patients. Please communicate specific to Onboarding or Support. Also, we will have team reach-out for the detail.

Read more
Khushbu A.

Fun interface

2019-07-18

Pros

This has a fun interface that makes it appealing to click through

Cons

But very limited functionality, really only have the ability to chart clinical notes effectively

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Alison D.

Great product and outstanding support

2020-07-15

She has spent countless hours on the phone with us and is incredibly knowledgeable, professional and patient. We continue to call on her when we have questions and she is unfailing kind, accessible and a pleasure to speak with.

Pros

The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients.

Cons

It's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iDentalSoft


Thank you. We will review the recommended enhancement.

Read more
Julie H.

Wonderful cloud based Practice Management Platform for one or multiple offices and clinics

2021-05-06

[SENSITIVE CONTENT HIDDEN], support specialist, is wonderful at helping my issues with the software platform, especially the website patient portal which is germ free online patient registration, history forms, and other paperless forms.

Pros

Availability of cloud based and hybrid cloud platform is very versatile for any size of dental practices. Easily intergration with other dental sensors. Intuitive learning and short learning curve for any staffs. Excellent scalibilty for added features of IDentalSoft.

Cons

Maybe a newsletter once a month for updated features or add-on services would be wonderful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Khoa N.

The future of dental software

2018-10-20

Pros

Cloud-based, very secured. Can access almost anywhere. linked to DentalExchange. Has the longest run way to customize, to add more functionalities per request.

Cons

Lack of mobile app. Some UI features can be improved, such as going back/forth windows/sub-windows can be smoother.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Soriya T.

great software

2016-02-04

the product is easy to use and customizable. We like the software a lot.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ann L.

Great software system. User friendly.

2017-07-12

I found that this software was mostly intuitive. Once we started using it we were quick to learn how to navigate through the different areas.

Pros

The team at iDentalSoft works tirelessly to accommodate your needs. They are pleasant to work with and quick to respond. We tested this system while looking for a potential system upgrade. Although this practice decided not to upgrade its software at this time, I would highly recommend it.

Cons

My only complaint was that they needed support on East coast time, they were working to hire someone to work the EST schedule.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Carol B.

User friendly

2018-08-17

Great customer service

Pros

Customize all of our needs for a mobile practice !!!!

Cons

I have no cons it’s so practice specific it’s a no brainer to use! Can handle multiple users .can go totally paperless which is perfect for us!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more