iDentalSoft Features

We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.

It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.

Very unfortunate about your experience and thank you for the comments. Bridge, agent running is required for direct capture. We will review staff training to improve on service and support on the use of Treatment Proposal for the Ins Est.

Easy to use, intuitive, training, support, customization.

No integration with google calendar. Some items that we need are not customizable at this time.

I absolutely love how everything is integrated- forget about the old days when you constantly switch in and out of applications! WIth IDentalSoft, everything is in the program and flawlessly integrated- you can email, text, download, save, print, post payments, transactions, check eligibility, receive claims updates and the list goes on and on...

I wish we would get an audio notification when a patient text comes in, but we are fine with the red screen alert too... I am trying hard to find other faults and I could not come up with anything else at this time.

IT HAS MADE OUR PRACTICE MANAGEMENT EASIER

THE BILLING DOESNT GO TO THER DIRECT PORTAL OF THE INSURANCE COMPANIES, IT GOES THROUGH A CLEARINGHOUSE, INSTEAD OF BEING PAID IN 2-3 DAYS WE WOULG GET PAID IN 21-30 DAYS IF I PUT BILLING THROUGH THE CLEARINGHOUSE, THIS A BIG NEGATIVE FOR ME, WHICH IF ADDRESSED IT CAN BE FIXED THEREFORE OUR PRACTICE CAN GET PAID IN A TIMELY AND EFFICIENT MANNER BOT HAVE THE MONEY OUT THERE ON A 21-30 DAY FLOAT, PLEASE FIX THIS AND YOU HAVE THE BEST SOFTGWARE ON THE MARKET (*_*)

The people I work with over at iDentalsoft, are always willing to help and they are so interested in finding out how to improve the software. They have done countless updates and upgrades and I really appreciate how to live and caring this company is. I have used Easy Dental, Dentrix, ACE, SolutionReach, ZocDoc, etc. iDentalsoft is a combo of all of that and it is one integrated system and is completely...

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No cons were added to this review

Availability of cloud based and hybrid cloud platform is very versatile for any size of dental practices. Easily intergration with other dental sensors. Intuitive learning and short learning curve for any staffs. Excellent scalibilty for added features of IDentalSoft.

Constant added features of the software that I didn't have time to check out consistently. Maybe a newsletter once a month for updated features or add-on services would be wonderful.

We are a very busy dental office and needed a seamless transition when we made the decision to change software companies. The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients.

It's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages. We have to keep clicking "next" to move ahead. It's a bit annoying when you're at last names beginning with "A" for instance, and you want to get to the page with "M" and you have to keep clicking next or try to guess a page number to move it ahead quicker.

Thank you. We will review the recommended enhancement.

I switch from Viive the now defunct Mac software from Henry Schein. They were the only company who could do a full migration of all my clinical notes billing and documents from my previous paperless software. The cloud base software is accessible from anywhere. There is a full perio charting, easy to understand charting and email and text options. Easy incorporated credit card option with ability for auto pay for payment plans. They are willing to customize to your needs and are always looking for input on what to add or change on the next update. It bridged very well to my Mac x-ray software Radiovision. The learning curve was very quick and are there to help when needed.

would like a little more Mac centric for xrays and intraoral cameras within their images program, but I am able to bridge to my existing software without a problem.

It is cloud based, and easy to follow along screens. It is very easy to track lab cases and manage patient xrays. Built in texting and auto emails/texting.

It's impossible to get accurate accounting reports. You can't close out a month or year. We can't create our own discount/adjustment codes. No way to put pop up alerts.

Standard practice is to migrate patient's balance as Balance Transfer. For Logo on form, there is available Form Merge (fill and sign via tablet) and eClaim can also be printed into ADA form, We will have Support follow up with office.

We love this software because it does exactly what we were looking for. It's easy to navigate and therefore easy to train our new staff. The doctors love the ease of charting. The e-billing is amazing and we can instantly send patients their bills.

We love to send mail blasts to our patients with different color fonts and pictures in the body of the email. We cannot do this yet with iDentalSoft.

I am someone who is not tech savvy and I have found that Identalsoft is very intuitive. It has been an easy transition. The customer service is outstanding. Harini, specifically has been helping me onboard and she is endlessly patient and willing to go above and beyond to help come up with solutions for my specific needs. I have a mobile practice which is different that typical office and I am very satisfied with my decision.

I am a mobile Dentist and my patients typically fill out the forms from home on the patient portal. They seem to have a difficult time with having to fill out all of the forms at once. It would be better if they could log in and out and fill out the forms at their leisure without having to start again each time.

Hello Dr, iDS comes with Patient Portal for online/mobile Registration, Appt Request, Reviews and ePay. Patient can submit multiple times of the completed pages. Our staff will be happy to walk-thru the sample of multiple submissions.

its pretty thats iit! I have nothing special to write about this software

logs out when idle have to always log back on very annoying, the features are all over the place, and it takes minutes to set up new patient visits, the x-rays arent ever working because bridge always has an issue. Support is horrible!!!! Email and calls with no answers! Contacts after 20 hours of waiting at a time, had technical support in the morning only to get a machine and calls back after 4 hours! Migration one month later is still not up and communication is just horrible yet takes our payment up front or when due on time. Its been more of a headache than help. It has been a waste of time for the patients whom we have had cancelled and the doctors time.

Hello Lina, We strive to deliver. Thank you. We are reviewing to ensure steps in our process are followed. Note from our service tickets: 1. iDS timeout is extendable. We didn't have request to extend. 2. Device connection, Anti-virus had blocked access and Jazz is to send sensor replacement. 3. Migration, we have just been provided access to your server on 12/14/18 and completed the copy of data over the weekend for migration process. As we are reviewing the case, we apologize for any miscommunication and follow up for further details.

There are a couple of things I enjoy about this software. I enjoy how everything is linked. Email, phone numbers and in the registration it picks up potential family members with shared information.I like the facility to open a patient's chart and be able to email them off the bat, or text them and have a record of the conversations.

I do not like that there is no "back" button. My hardest thing to get used to with this program is that I could not press back to go to the previous screen. It took me a while to understand that the patient I was on I can confirm who it was by always looking at the upper right corner with the patient's name.

I really like the help desk. They are available all the time and easy to reach and help me.

moving from one part of a program to another. I don't like that you need to check a patient out first before you can connect the new appt to the old one.

I used dentrix for over a decade but Identalsoft exceeds all expectations. Very user friendly. Excellent customer care, specially [sensitive content hidden]. He is amazing and very helpful to resolve any concerns you may have. They have excellent features for appointment reminders, reviews, ichat all incorporated in one

I love identalsoft so no cons really. Great experience.

Easy to transition over especially with detailed video online sessions 1 on 1 live support, the company preps your staff before and after software transition.

Developer should add a field on the appointment detail page to include patient's next scheduled appointment, such as their scheduled recall date, for example, for continuity of care.

There is an Appt List select icon in the Appt page.

Easy to use. The tech support was very patient & guided me through all the intricacies of soft ware usage. Obviously many processes had to be repeated until I got the hang of it.

I can't think of any short comings of this software

I like that fact it checks me before I possibly make a mistake in a patient's chart by asking me if that's what I want to do. But I'd like to review this again in about 6 months. We've been live with it for a week only and that's not really enough time to give a complete review.

The migration didn't bring over a lot of information that should have followed patients, ie medical history, insurance information. This has had to entered in every time a existing patient comes in for a visit.

Migration covers patient information, including medical history, insurance info and many others. Info may be mapped to different location or conditions that may affected some patients. Please communicate specific to Onboarding or Support. Also, we will have team reach-out for the detail.

Ease of use and functionality.

Can get a little sluggish if internet speed drops. Lack of prompt to save some items before closing.

It is a complete software for the dental administration, from scheduling appointment, charging the insurers, refilling products with suppliers, very intuitive interface, dental diagrams that facilitate the handling of treatments

There are not many cons for this software, I feel that the screen could show a little more information about the patient that is being treated.

All patient's charting, scheduling and x-rays integrated into one software.

Not being able to choose single x ray from the FMX and have them labeled.

It is very user friendly and the support is beyond helpful. They are always there and do not laugh at me with my stupid questions. They are also very patient. The training was easy.

At this point I cannot think of anything

Easy to navigate and customer support is great. I enjoy the features that gives me the power to control what my office staff can and cannot do. HIPPA compliant. Easy to access from home.

Not integrated with eprescribe/ all third party. I would like it to integrate into my CBCT scanner. My billing staff have issues with it.

All inclusive package! Cloud based program is flawless! Customer friendly patient portal is great! All aspects of dental stuff is prefect and works seamlessly. Billing claims electronically, payments etc is top notch. Integrated bridge for taking X-rays directly into cloud works without problem and no 3rd party apps. Wow!!!! Would not trade iDS for anything.

No cons, truly and honestly!!!!! As an all-in-one program, there is plenty to learn. I'm a first time owner and support was always there for me, to get me through all areas that were new to me, mostly billing stuff. But the program is so intuitive that it really didn't take long.