InsightEMR Pricing Plan & Cost Guide

InsightEMR

EMR and practice management solution

4.38/5 (125 reviews)

InsightEMR Pricing

Starting from: $50.00/month

Pricing model: Subscription

Free Trial: Available

Request a price quote by contacting Clinicient.

Competitors Pricing

Compulink Healthcare Solutions

Pricing model: Subscription

Kareo Billing

Starting from: 125.00/month
Pricing model: Open Source, Subscription

TheraNest

Starting from: 39.00/month
Pricing model: Free, Subscription
Free Trial: Available

InsightEMR Pricing Reviews

Pros

  • I love the ease of use to talk to customer service, and the ease of resolving issues. Insight makes it easy for us to contact them with any issues we may have.Verified ReviewerRead the full review
  • My experience with InsightEMR has been great and fruitful. I like the content , outcome based documentation and ease of adding and deleting required points in the documentation.Vyoma P.Read the full review
  • One of the things we like best about the software is the adaptability and specificity to therapy practice. The product can be molded to fit your practice and is very user friendly.Patti R.Read the full review

Cons

  • You call leave messages and no one returns your calls. Customer Service is horrible.Mary S.Read the full review
  • This company tried to get too big too fast the software itself is unstable and the support system is useless.Wenonalani R.Read the full review
  • It's been 3 years and there is still no patient portal. They also said they were working towards merchant services when we signed up, and still not there.Darrin Y.Read the full review
91%
recommended this to a friend or a colleague

14 reviewers had the following to say about InsightEMR's pricing:

Robert E.

They have it together

Reviewed 2015-10-21
Review Source: Software Advice

Pros
They stay on top of billing rules, changes and makes frequent updates based on user feedback and experience. I was using another cheaper software before but the switch is worth every penny.

Cons
The only thing I miss is a scheduling app that would work on an iPhone. Otherwise, no complaints

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard V.

Easy transition, excellent support and great compliance.

Reviewed 2015-10-21
Review Source: Software Advice

Pros
Fairly priced, complete support and excellent reimbursement.

Cons
Had a little difficulty with the set-up but I have a complex billing profile. Once this was worked out, everything has been seamless. Thus was accomplished in about 30 days. I left my previous EMR and billing company because I lost thousands and they couldn't get it right even after 12 months.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kayanna W.

Clinicient is effective!

Used daily for 1-2 years
Reviewed 2019-12-17
Review Source: Capterra

I would like to see a lot of changes (in example: going web-based). But overall, clinicient does most of what I want at a very competitive price.

Pros
It allows me to run lots of reports and see my schedule at a glance!

Cons
Connectivity issues, lots of waiting on the server to run. Not quick.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Mike S.

Why Your Practice Needs Clinicient

Used daily for 2+ years
Reviewed 2016-08-21
Review Source: Capterra

Why does your practice needs Clinicient? Because your practice needs two things that Clinicient can give you: 1) The most informed "you" that you can be and 2) The most efficient use of your valuable administrative time. Being an "on point", accurate, and steady leader depends on knowing the facts of the industry, your market, and your practice - only Clinicient's Empower Community, report features, and webinars can help you achieve these two things.

Pros
Value.

Cons
Clinicient has experienced some growth pains in different waves/cycles - yet rebounds stronger on each occasion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jordan F.

Good helpful system

Reviewed 2015-10-21
Review Source: Software Advice

Pros
Integrated system with billing, chart notes and scheduling. Able to fax from system. Affordable. Good customer service.

Cons
Could have better reports. Requires lots of customizing to get system to be what you want (but great you can customize it to that).

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Julie W.

Clinicient integrates the entire practice management timeline.

Reviewed 2015-10-26
Review Source: Software Advice

Pros
Responsiveness both from management and tech support as they continue to evolve and enhance the product. Compliance is made easy and reduces risk when navigating the rapid change in regulations and policy. I also like the integration of the whole patient encounter from the admin side to the therapy side to the collections side. There are not hidden costs...they are very up front with pricing.

Cons
They went through some growing pains when their client base exploded, but they have invested money and management strength to solve this issue. So far, their product continues to grow as one of the main players in rehabilitation EMR systems.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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PAULA H.

Inaccurate Sales Pitch!

Used daily for 6-12 months
Reviewed 2019-07-23
Review Source: Capterra

HORRIBLE. Was lied to repeatedly. Paid for the training, only to discover at that time that the product was unusable for our needs. Team admitted several times, in writing, that sales lied to us. Corporate would NOT refund our money for the cost of the training and the cost of our "implementation manager's time"

Pros
The software is easy to use and practical for PT's and OT's ONLY

Cons
Was told that there was an on-line platform: NOT TRUE! The platform was "in the works" Was told that many Mac. computer people use the software, Mac compatibility is not a problem: NOT TRUE! You need to have the Microsoft conversion software installed on your Mac Was told that there was a complete set of goals for speech therapists: NOT TRUE! The few goals and other items are of poor quality, lack efficacy and are only applicable to peds Was told that we could customize anything. NOT TRUE! We were unable to do so. After literally days trying, finally tech support admitted that there was not a way to do what we were told to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Tl P.

Good product for outpatient clinics

Used occasionally for free trial
Reviewed 2018-01-26
Review Source: Software Advice

Pros
Great system with a scheduling, documentation and a billing module for outpatient clinics. The system thinks like a therapist and so feels very intuitive. They also have a revenue cycle management team that can do the claims for you

Cons
Not much to add here except not sure if it is cloud based or not and slightly more expensive than some other products in the market

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Jeremy H.

Was a great option

Reviewed 2016-08-31
Review Source: Software Advice

Pros
I took the time to talk to the company about this software and have a tutorial. It was in my top 2 options because of versability. The price was great, the easy of use was good, the learning curve was easy and it had all the functions we needed. However, it was a split decision and I lost the battle so we did not go with them, we went with WebPT which was a mistake. Will probably switch over to this soon! Don't make my mistake. I would recommend at least looking into this and taking the tutorial as it has all the things you would need as a provider.

Cons
There is nothing I found that I liked least as I have not had the chance to go as in depth yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steve S.

Excellent!

Used daily for 2+ years
Reviewed 2017-02-07
Review Source: Capterra

InsightEMR is excellent software. Easy to use. Consistent updates on the everchanging rules and regulations. Support staff is always available. Our monthly meetings with them always help us to be more efficient and thus cost effective. I highly recommend InsightEMR.

Pros
Ease of use. Great billing department and staff.

Cons
Nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John B.

Clinicient, a great team mate

Reviewed 2015-10-21
Review Source: Software Advice

Pros
It is made specifically for therapists by therapists. We feel very safe due to their efforts to build compliance into the system. Cloud based option gives us peace of mind knowing that we don't have a bunch of PHI around our office. Great reporting and metric features. Customizable templates. Customer service and value added services and training are wonderful. One stop shop for Scheduling, Documentation, Billing.

Cons
I am guessing that it could be just a problem with all programs, but they are just not as fast as paper charting.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Amy H.

Great decision for our small clinic

Used daily for 6-12 months
Reviewed 2020-04-13
Review Source: Capterra

Great. I recommend Clinicient to all of my colleagues and have a whole new perspecitve on my small business' successes and challenges.

Pros
Clinicient is easy to navigate and personalize to meet our clinic's needs. The front office integration is seamless with documentation and billing and having a personalized executive perspecitve on the metrics has been invaluable. The support staff is responsive and we feel valued as a customer everytime we comminicate a need. Therapists really appreciate the ability to create goals directly from the objective data, and personalize templates to share throughout the clinic. Payment turn around is worlds faster than we were previously experiencing.

Cons
We would love a wait-list feature for scheduling; currently, we use an external link for wait-listing patients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Evelyn D.

We have used this software for almost 1 year in our Private Practice PT office.

Reviewed 2015-03-21
Review Source: Capterra

It has been a real bonus to see what exactly we are billing as we close out the documentation. Everything is accessible on one page and works to keep you compliant. On the other hand, we have not found it to be paperfree. We have to send masses of documentation on payment to them weekly. They are expensive for my small clinic and even after a year, I spend a ridiculous amount of time trying to find the exercise or treatment activity I want to document. Time consuming and rigid I would say. Slow to respond to questions and at times, no answer is received.

Rating breakdown

Ease of use
Customer support

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Catherine M.

probably one of the least user-friendly online EMR programs I have used.

Used daily for less than 6 months
Reviewed 2018-02-06
Review Source: Capterra

I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software.

Pros
I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.

Cons
What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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