Intelligent Medical Software Reviews

Now that I have a dedicated person to work with it is better

Reporting, support understanding, language barriers

One of the best features of this software is the ability to customize to the needs of the practice and the individual. This system is a biller's dream as well with the customization available that makes billing multiple providers/multiple fee schedules with ease. The team was great to work with and very knowledgeable. They can interface and integrate with almost any system if needed. Moving to IMS made an exponential positive impact very quickly. The A/R module to work the claims is one of my favorite features! The reporting is absolutely stellar and I can get just about any report that the providers might ever ask for.

The only thing that I'd change is that I'd like to be able to just drag and drop a file into the system if I want to upload instead of having to manually upload through the RDP. Nothing major, just a preference.

Hi, Brittany -- We're so happy to hear that you're enjoying IMS and that it's already increasing your revenue! We work hard to fit the software to each client's needs, so we're glad that the system works for your specific workflows. Please let us know if you have any additional feedback, and our team will work hard to incorporate it into our next Build. Thanks again for your review!

Automation is the most beneficial role of this software. It has diversity and manage records of patients. It helps medical students for their research and studies

It has to be operated and to be learbt by a professional. For common people they need to learn it before use it.

Hello Saad -- Thanks for taking the time to review IMS! We're so glad you're enjoying the system so far. If you ever have questions on the modules or workflows of our EHR, please reach out to the Support Team. They will be more than happy to help!

The scheduling interface was what brought us to this product and what has kept us as a customer for more than 10 years.

Even though the interface is good, too many clicks are required to schedule an appointment. Poor interface for exporting to MS Outlook / iPhone.

Hi, David -- Thank you for being such a loyal and engaging client for so long! We appreciate your feedback on the scheduling interface, and we will let our development team know for future updates. Thanks for the review!

IMS is extremely user friendly so training new employees, especially Millennials is such a breeze.

We switched from another EHR vendor and were used to certain reports that IMS didn't offer. Once we explained what we were looking for the updates were included in the next build.

Hi, Kady -- Thank you so much for your kind review! We're glad that IMS is the all-in-one solution you and your team were looking for. We love receiving feedback from our clients on the features they use or are looking for, so don't hesitate to keep reaching out with updates you'd like to see in the next build.

POS system and the [SENSITIVE CONTENT] who helped integrate/train. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] who runs the reports is very knowledgeable and helpful. As well as [SENSITIVE CONTENT] in VAR support and [SENSITIVE CONTENT] always comes through for all support help. Support availability when things go wrong is very important. IMS always will suggest things for future builds based on feedback.

Inaccessibility/slow to respond of my customer service rep and I feel lack of knowledge overall.

Hi, Melanie -- We're so happy to hear that our support team has been helpful! We take feedback very seriously and are always looking for ways to improve and help our partners even more. Please let us know if you continue to have slow response times, and we will work to resolve the issue immediately. Thanks again for your review!

Comprehensive with Allergy/Immunology. One stop for all needs of operations.

A lot of glitches especially with new versions that come out. Pay for text message use.

Hi Amira -- Thank you so much for the review! We pride ourselves on providing specialty-specific systems, and we're glad the platform works for your unique allergy/immunology needs. If at any point you have questions, issues, or suggestions, please reach out to your Account Manager and they will be happy to provide assistance. Thanks again!

The general concept is great. Basic and essential functions and requirements are met perfectly.

The software is flexible to be customized for our Mental Health practice. But it is difficult for us in what way the software can help us.

Hi Ivan -- Thank you so much for the review! Your feedback helps make our software the best that it can be. If you would like more information on how we can make a mental health-specific software work for your unique practice, please reach out to your Account Manager and they will be happy to help. Thanks again!

voice to text for HPI. The ease of making new tabs to expand our practice as needed.

When placing in the medical terminology for a Dx too many choices on the dropdown and some not near what team is looking for. Needs to be refilter for the three first letters of the diagnosis.

Hi Dr. Hargrove -- Thank you so much for the kind review! We appreciate your feedback as it helps our team make our software the best that it can be for our clients. If at any point you have questions, issues, or suggestions, please reach out to your Account Manager and they will be happy to provide assistance. Thanks again!

Easy to use, easy to change once set up is done, colorful and easy to see at a glance procedures for the day.

Difficult to get around the software at times and some features are an all or nothing choice.

Hi Michelle -- Thank you for the review! We appreciate all of our clients' feedback so that we can make our software the best that it can be. If at any time you have questions or issues using the platform, please reach out to your Account Manager for assistance and they will be happy to help. Thanks again!

IMS in general is very user friendly. It is designed very nicely where we can access patient informaton basically from any tabs. Meditab has the best customer service. The agents are always ready to help in a very professional and respectful manner.

The new Rx feature is a little complicated and the software is a little expensive.

Hi Anjana -- Thank you for your kind review! We pride ourselves on exceptional customer service, and we're so glad to hear you've had a positive experience. If you'd like some help navigating the new Rx feature, please reach out to your Account Manager and they will be happy to provide any assistance. Thank you again!

It has great potential for a large group with a dedicated computer programmer.

Misleading advertising. We were told that the program could integrate various aspects of the office. We were not told that we would have to buy 3rd party software and have new programming of our system to get spirometry and allergy injections to be integrated. The spirometry program never worked properly. The fees seemed excessive. I asked for the password to the encrypted MySQL database resident on my server in order to archive the patient data for information requests when I close my office and will no longer be using Meditab. I was told that I would have to pay 3K and sign a contract with a gag order about the fee.

The software is hugely customizable. It is very reasonably priced and the US management do try to work with offices to get things straightened out.

Initial training was almost useless as they spent most of the try trying to fix technical issues. The software does not perform some of the features that were sold. There are so many different way to perform similar task it is difficult to see if there is internal consistency in reporting and office procedures for performing task. It is the least efficient software I have ever used, 5 clicks where...

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It is HIPAA compliant and while it looks overwhelming, it is quick to get the hang of.

There are many features of the software that we do not use here so we pay for a lot that we don't use. Constantly "running out of memory" errors. Especially at the front desk, where it causes backups with patients. If you scan in 10-15 documents you have to close out of the whole program and restart it. Very annoying and unproductive. Also a little dated with some operations.

Adaptable and easy click buttons. Once you learn to navigate the software you can get a lot of things done.

You will pay out the nose if you need help with anything. The software is very complex and not very user friendly, so if you have a lot of questions your local vendor is going to make a killing.

I like that this system was easy to navigate. It also seems to be very organized. The categories and fields are appropriate. The training that was provided to employees was adequate.

The system froze a lot and had a lot of bugs. It seemed at least someone in the office was always on the phone with tech support. That being said, as updates were released this issue seemed to improve.

I like the patient chart or document view screen and its layout. That is it. As a provider I have yet to find another redeemable quality with this software.

Want to enter a template into the note? Ok, click the template which opens up a dialogue window that can't be edited prior to entering it into the note. It then populates the template into the top of the note section you are adding it to without an option of placing it elswhere. Then editing the templated information within the note requires a double click of a different icon... Want to just edit...

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Thank you for the review. We would like to help you with the concerns. You can reach us at (510) 201-0130 to discuss these issues further.

MediTab offers so much that can make our jobs easier; flowsheets, patient management / clinic flow systematic; documentation; RX management

Complexity of the system to learn. Some of the glitches we are encountering could most likely be resolved, but we seem to be just accepting them. We are not using the system to its full potential because there are just so many hours in the day to do our work and learn the new system.

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.

Flexibility and Customer Services, complete Fertility suite encompassing embryology, clinical services, billing and some marketing tools.

inconsistency of commands and icons between screens, difficult to extract information into printed formats

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.

I like most is that Intelligent Medical Software is a practice automation system, designed exclusively to optimize the user experience, offers powerful functionality and practical usability. It provides physicians and caregivers with a complete set of tools to make informed decisions, manage regulatory compliance and quickly identify the inefficiencies of the process. It is potentially Electronic Health Practice, and you can access the complete information from anywhere and at any time.

I like the least is that the administration of the consulting room has to be subjective in some approaches, that is, case by case, I consider that the effectiveness of the treatment must go hand in hand with the software and the qualitative observations of each case.

Thank you for your review. Your feedback is much appreciated!

No pros were added to this review

Was told it was specifically for psychiatry & the templates for our finished product were a joke!!!!

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.

The doctors i have worked with love the voice recognition. It makes it so much easier than having to type out a note. Me personally i love the co payment notification and the patient tracking is great. For those of you who work with multiple doctors, it helps tremendously knowing where each patient is at all times.

Only on one occasion i called customer service and had to wait a little over 5 minutes to speak to someone , But the following day i called customer service again and waitted less than a minute.

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.

It is a highly customizable EMR that the manufacturers work to fit around your practice needs.

There are basic features that are missing and many glitches. For instance scheduling parameters for efficient patient booking are missing and we get random diagnosis codes added into visit notes for no apparent reason. Claims to be a cloud based system, but they charge you for each workstation you want to utilize.

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.

IMS is very easy to understand and navigate. Training for the system went very smoothly for everyone in the office, and they were very organized when giving us the training. The support team is very friendly and helpful. Initially, we had online training for the system to prepare, and before it was time to "go live," we had on-site training. We have been using the system for three to four years now,...

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Having to leave a message when calling support. Sometimes it takes awhile to hear back, but this doesn't happen very often.

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.

No pros were added to this review

No cons were added to this review

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.