InTouchLink Features

InTouchLink

#1 Hospitality Solution in Senior Living

4.41/5 (27 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Admissions Management
Alerts / Escalation
Alerts/Notifications
Assessment Management
Attendance Tracking
Automated Scheduling
Blended Learning
Calendar Management
Care Plan Management
Certification & Licensing
Certification Tracking
Communication Management
Compliance Management
Contact Management
Content Management
Customizable Branding
Customizable Reports
Customizable Templates
Digital Signage
Document Management
Document Storage
Email Management
Employee Database
Employee Management
Event / Activities Planning
Event Calendar
Event Management
Event Scheduling
Feedback Management
HIPAA Compliant
Incident Management
Lead Management
Meal / Nutrition Management
Monitoring
Personalization
Planning Tools
Real-time Updates
Records Management
Reminders
Reporting & Statistics
Search/Filter
Self Service Portal
Staff Management
Summary Reports
Surveys & Feedback
Template Management
Third Party Integrations
Training Management
User Management
Video Management
Website Integration
Work Order Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Admissions Management
Alerts / Escalation
Alerts/Notifications
Assessment Management
Attendance Tracking
Automated Scheduling
Blended Learning
Calendar Management
Care Plan Management
Certification & Licensing
Certification Tracking
Communication Management
Compliance Management
Contact Management
Content Management
Customizable Branding
Customizable Reports
Customizable Templates
Digital Signage
Document Management
Document Storage
Email Management
Employee Database
Employee Management
Event / Activities Planning
Event Calendar
Event Management
Event Scheduling
Feedback Management
HIPAA Compliant
Incident Management
Lead Management
Meal / Nutrition Management
Monitoring
Personalization
Planning Tools
Real-time Updates
Records Management
Reminders
Reporting & Statistics
Search/Filter
Self Service Portal
Staff Management
Summary Reports
Surveys & Feedback
Template Management
Third Party Integrations
Training Management
User Management
Video Management
Website Integration
Work Order Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Admissions Management
Alerts / Escalation
Alerts/Notifications
Assessment Management
Attendance Tracking
Automated Scheduling
Blended Learning
Calendar Management
Care Plan Management
Certification & Licensing
Certification Tracking
Communication Management
Compliance Management
Contact Management
Content Management
Customizable Branding
Customizable Reports
Customizable Templates
Digital Signage
Document Management
Document Storage
Email Management
Employee Database
Employee Management
Event / Activities Planning
Event Calendar
Event Management
Event Scheduling
Feedback Management
HIPAA Compliant
Incident Management
Lead Management
Meal / Nutrition Management
Monitoring
Personalization
Planning Tools
Real-time Updates
Records Management
Reminders
Reporting & Statistics
Search/Filter
Self Service Portal
Staff Management
Summary Reports
Surveys & Feedback
Template Management
Third Party Integrations
Training Management
User Management
Video Management
Website Integration
Work Order Management
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InTouchLink Feature Reviews

25 reviewers had the following to say about InTouchLink's features:

Adam F.

A great addition

2017-01-24

InTouchlink has been a great addition to our properties, in addition to facilitating seamless communication to our residents, it also allows our operation to run smoothly as everyone is now in the know!

Pros

The software is very easy to use enabling us to engage front line staff in the content management.

Cons

I really don't have any negatives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering InTouchLink

In order to get the most out of the software, take the time to learn about every feature that it offers.

Source: Capterra
Helpful?   Yes   No
Read more
Suzanne S.

Seniors Benefit

2021-06-14

Overall has been good with friendly service, needed updates,help when needed.

Pros

InTouch link is used for Daily Schedule, communication, community update and linking families

Cons

As we discover changes or updates that we need to make , our InTouch contact/ rep works with us to change and update We are currently going through a change to Pegasus which offers in suite channels and an app for family or on the go updates

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph C.

Good Product

2021-06-17

Pros

Family portal is also an asset.

Cons

Some features are limiting although there are many.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie C.

Not fancy, but it works

2021-06-17

Staff is always willing to help. Interface is easy to use and provides lots of options.

Pros

It's easy to use and has multiple uses. Interfaced is simple and it allows us to do many things.

Cons

Trouble shooting issues can be difficult, replacing equipment in expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine C.

It is what you make it

2017-01-24

We have been very pleased with how user-friendly it this software is in general. Some operations take longer than we would like (more steps than seem necessary). We have not taken full advantage of this software and know that it can be very beneficial in more ways than those we utilize at present.

Pros

System is easy to use, allows us to do online courses with our staff using our own content, photos from various events can be shared with our residents easily, our menu is easy to change on a daily basis, and has made activity planning easier and excellent customer service and support, very responsive to needs and working to fix.

Cons

uploading menus is a lot of work, several steps for a few applications

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Safina J.

Tendercare Living Centre

2017-02-01

Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather, important messages, birthdays and more - all that the residents, families, visitors and staff can see in real time, in English AND in Chinese.

Pros

It is easy to update.

Cons

Also the fact that we can not edit directly on the Activity Calendars and have to keep going back and forth to make the adjustments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering InTouchLink

Keep up the good work and the great customer service!

Source: Capterra
Helpful?   Yes   No
Read more
Sheri C.

Quick, Efficient Customer service

2017-01-24

We have always experienced top notch service from the reps at Intouch who will do anything to help you!

Pros

Easy of functionality and top notch service support

Cons

Sometimes- being internet based, repairs can take a bit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
stella C.

Using and Experiencing InTouchLink

2017-01-24

I was responsible for inputting our companies menus on a date rotation for all 4 locations. I found the system got easier as I got used to it and now use it daily with ease.

Pros

Easy use

Cons

If the system goes down it sometimes takes a while to come back on

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kathy R.

Keeping in touch with our communities

2017-01-24

In touch 's customer service is always quick and very helpful to help us out of any binds we find ourselves in.

Pros

Accessibility from other properties and its very easy to use.

Cons

Going back to the calendar itself would be easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering InTouchLink

Have more than 1 calendar on the system form a planning perspective. February's up when working in March.

Source: Capterra
Helpful?   Yes   No
Read more
Joni C.

In Touch Link is a great communication and marketing program

2021-06-08

I would say my overall experience has been great!

Pros

I love how I can get the word out to my residents about daily activities, events, community news, movies, menu and much more.

Cons

I do wish their were more pictures that fit our activities like birthdays, travel, current events, music, card games.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracey R.

Great service! Our Residents LOVE it!

2017-01-24

Customer service has went above & beyond to help us anytime & every time we are in need of anything!

Pros

It's easy to access

Cons

Occasionally, we have to 're-boot' the whole system (turn it off then back on) to get the music to play or to see changes recently made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering InTouchLink

Sometimes I have to go in & update new dates for (thought of the day for example) to get them to change on the screen. That takes some time, I wish it could be automatically changed in the system.

Source: Capterra
Helpful?   Yes   No
Read more
Tanya P.

Intouch TV

2021-06-08

The customer service is excellent, they will always lend a hand.

Pros

We utilize this most to share information via TV for our residents. It is a great way to communicate day to day info and keep people informed and spirits lifted.

Cons

There are some problems figuring out when a youtube link doesn't display correctly and being able to time things is glitchy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Debbie K.

User friendly and easily adaptable

2017-01-24

Generally you get a service representative on the line or they call you within 24 hours.

Pros

It covers all the bases.

Cons

Font size and screen display is not great for lengthy messages or small TV's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
mary l.

Hazelton Place

2017-01-24

Easy to use, convenient, residents like it.

Pros

easy. access anywhere.

Cons

sometimes the systems frezzes and have to reboot.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering InTouchLink

Great.

Source: Capterra
Helpful?   Yes   No
Read more
Heidi R.

Even I can use it!

2017-01-24

Easy system that even a non technical person like myself can find their way around.

Pros

Very user friendly. Do not have to be a technical person to find your way around it.

Cons

Changing letter colours and background colours I do not understand

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
jill b.

InTouch Link review

2017-01-24

Anytime I have contacted InTouch, the staff has been courteous and shown excellent customer service!

Pros

ease of use and availability of a plethora of programs

Cons

occasional issue with restarting program or music

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura C.

A great addition to the lifestyle and services we offer here!

2017-01-28

Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence.

Pros

Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions. Gives them access to up-to-date information. It's a great marketing tool when we are on tours with potential residents and their families as well. Is also a great platform to teach seniors how to use and navigate the computer and internet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kerri H.

Review from Vision Nursing and Rest Home

2017-01-24

Having in touch in our nursing and rest home has made the job of the activity and dietary department much easier as we have 10 TV's throughout the home to place up information for our residents, families and staff to see.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tammy R.

Advancement at a plus!

2017-01-25

After our first initial training they were still at stand by ready to assist when we ran into a problem. This meant a lot to my staff.

Pros

Easy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen C.

Overall good product

2021-06-08

In suite programming was very beneficial during the pandemic as most of our residents were in their rooms especially during and outbreak. It gave them something to do and keep them engaged

Pros

I like that the system is pretty easy to use for entering the information and then displaying the information, easy to learn.

Cons

It would be easier to upload/update programs dates and times specific rather than sometimes starting from scratch each month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Kandie-Rae B.

First Time User- Very Pleased

2017-01-24

Overall the program InTouchLink has been very beneficial to our facility. We had to convince our residents in the beginning that it would be a good thing. Going from hand written to TV monitor was an adjustment for many that have been here for years. Now we see people looking forward to what comes up on the screen, our Recreation department has even mastered adding photos from our special events onto the screen. As we continue to learn how the program will even better our communication we hope that one day we can transfer this information to the personal televisions and computers of our residents.

Pros

Very easy to learn and follow

Cons

depending on the day I have experienced the cursor disappearing as I am trying to input and save information

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering InTouchLink

For those of us not so savy on computers have some additional training or even refresh/update. However when I have needed help Cerene has been excellent over the phone.

Source: Capterra
Helpful?   Yes   No
Read more
Pamela R.

Great

2021-06-08

Pros

Great product , easy to use and user friendly

Cons

Nothing really. Would be nice to have it more as a app

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Terry T.

Good program for seniors' homes

2021-06-08

Customer support is very good.

Pros

Easy to use. Not too difficult to set up and program.

Cons

I think that we have not taken advantage of all of the available features due to a lack of time.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alison W.

Helpful & Informative System

2017-01-24

It is quick and easy to update information from anywhere. it can be accessed at work or at home.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
sheri c.

Easy and practical

2017-11-02

Customer information delivered in a nice set up

Pros

Ease of use- its easy to teach and maintain, and customer support is nearly always available by email and quick to assist

Cons

Our equipment is getting old and showing some technical difficulties at times-the set up of the equipment can be difficult to access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more