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Jane vs Aesthetic Record Comparison

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Overview

Category Leaders

Jane is a cloud-based practice management software designed to help health and wellness practitioners manage online booking,...

Aesthetic Record is a cloud-based practice management software designed to help aesthetic clinics manage online booking,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

54

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

12

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

357

5

4

3

2

1

312

35

5

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

3.4

58

5

4

3

2

1

25

4

12

5

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
52%
would recommend this app

Pros

Ease of use, and the demonstration videos are amazing. The costumer service and support from the Jane team is the best I have ever experienced.
This has been such a positive experience with Jane App and the people who work for Jane. They are very smart and their only concern seems to be that the Customer has a great experience.
From both a legal health care provider chart documentation standpoint, AND a business standpoint, Jane App Is SUPER user friendly and just over all awesome.

Pros

I LOVE, LOVE, LOVE aesthetic record. I seriously couldn't have built it to what I have within a year without them.
They save me time which makes me more money. Their system is easy, robust and great customer service.
The response time is the best of any software tool we use for our business. I can't say enough good things about the ease of getting in touch with a real human being.

Cons

I used to dread all of my time spent on the computer, but no longer. From charting to managing payments and scheduling, there's really no comparison to Jane.
Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing.
Some of the settings are confusing because there are multiple places to turn things on and off and a master on-off switch.

Cons

They have terrible customer service. They require you to chat for all problems and they basically send you articles to read to figure it out for yourself.
The absolute worst part of this company is they do not let anyone converse through any median except texting via the program. No phone support or email.
Even, the [SENSITIVE CONTENT] took 3 weeks to respond and doesn't even answer our concerns. When I asked to be refunded for monies charged, she did not reply.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features129
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Before & After Pictures
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Claims Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Clinical Notes
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Debit/Credit Card Processing
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Chiropractors
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Speech Therapists
  • Forms Management
  • Gift Card Management
  • Goal Setting/Tracking
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • In-Person Payments
  • Initial Assessments
  • Insurance Management
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Medical Billing
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Payments
  • Online Scheduling
  • Outcome Assessment Tools
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Pre-Appointment Screening
  • Progress Notes
  • Progress Tracking
  • Promotions Management
  • Ratings/Reviews
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Role-Based Permissions
  • Room Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Meetings
  • Virtual Waiting Room
  • Wait List Management
  • Website Integration
  • Total features56
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Before & After Pictures
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Claims Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Clinical Notes
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Debit/Credit Card Processing
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Chiropractors
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Speech Therapists
  • Forms Management
  • Gift Card Management
  • Goal Setting/Tracking
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • In-Person Payments
  • Initial Assessments
  • Insurance Management
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Medical Billing
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Payments
  • Online Scheduling
  • Outcome Assessment Tools
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Pre-Appointment Screening
  • Progress Notes
  • Progress Tracking
  • Promotions Management
  • Ratings/Reviews
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Role-Based Permissions
  • Room Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Meetings
  • Virtual Waiting Room
  • Wait List Management
  • Website Integration

Integrations

  • Total integrations5
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations11
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

KI
AvatarImg

Kate I.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jane logo

Jane

Great App with Patient Interface

Reviewed 4 years ago
Pros

Great app that makes appointments and record keeping extremely easy. The app allows for easy runnign of the clinic overall

Cons

The fees are a little bit high for what you get with the app but it does exactly what it promises

Vendor response

Good morning Kate, Thanks for leaving this review of Jane! So glad that you're finding it simple to book appointments and run your practice. And we're so glad you've invited Jane to be a part of your business! Thanks for the feedback on pricing too - if you want to make sure you're really getting every penny of value out of your Jane subscription I hope you'll attend some of our sessions...

NB
AvatarImg

Nancy B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

A great product supported by a fantastic team

Reviewed a year ago

A great product supported by an amazingly responsive, helpful and supportive team

Pros

Diary management and record keeping is made easy with Jane - patients like the system and even think that Jane is an actual person its so personal

Cons

The only issue we still have is when patients share a pre-paid plan - with time we hope that payments will manage this better.

Vendor response

Hi Nancy, Your review title made me smile... thank you! I'm hearing that you're enjoying Jane's Scheduling and Charting features. You also mention that your patients think Jane is an "actual person" - how fun! We certainly refer to Jane as if she is :) I'd love to learn more about the issue you're facing around patients sharing a pre-paid plan. Please feel free to respond back to me here, or you can reach out to our support team. Thanks again for your kind words, Nancy. Maddie On Behalf of Jane

AR
AvatarImg

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jane logo

Jane

Jane app

Reviewed 5 years ago

I am using the app often for my video and animated pictures for other social networks, and I am so satisfied with the quality and options it offers.

Pros

It has a lot of templates, you can record your own pictures or video, use music from the app or from your phone. I use this app a lot for my Instagram. You can make your own business card or monthly plan. And they update the app so often.

Cons

Not so much, the love this app a lot. I do think that free version has a lot of templates and features, that you do not even need a business full app. You have so many options that you do not Instagram want to buy often full app and all other templates.

CH
AvatarImg

Cindy H.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jane logo

Jane

Really a great product - wish IU'd switched earlier

Reviewed a year ago

Customer Service is truly Top Notch! Which is *huge*!!! You can make a phone call (during business hours - that's reasonable) and a person will pick up the phone and that person will have the answers for you! They all seem really happy to be working for Jane and are very knowledgeable about the product.

Pros

Once you figure out where everything is, it's pretty quick to get from point A to point B. After a couple calls with support (terrific by the way!) I'm now usually able to find things on my own that I might not have used before. Intuitive (once you get used to it)

Cons

Just a couple features that they really need:1) variable price discounting - right now if you want to discount a client you have to leave their record, go to settings create an adjustment for that specific amount then go back in and apply that adjustment. Pretty cumbersome.2) allowing for other calendars to block time off the Jane calendar. Once they add this I'll be able to use the scheduling part of this app

Vendor response

Cindy- wow! Thank you for taking the time out of your day to write this lovely review. I am thrilled to hear you have had an excellent experience with our support team and felt that everything was intuitive once you got to know Jane a little bit. We too wish you switched earlier :) I can definitely appreciate your frustrations when it comes to syncing multiple calendars and blocking off time in Jane....

KM
AvatarImg

Katherine M.

Mental Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Jane is AWESOME

Reviewed 5 years ago

Hi Jane Team! Today is my payday for contractors and I'm busy writing cheques and sending pay statements. I just wanted to send a little note to say THANK YOU for the service that you offer through this program. Month-end used to be a daunting, frustrating, and time consuming task, and now with Jane I am finished in record time. Thank you for creating this program and for saving me such valuable time!!! You guys are awesome!

Pros

Ease of use and intuitive reporting has made month-end a breeze.

Cons

Not applicable - we've been using this software for a month and wouldn't change a thing - seriously.

Vendor response

Hi Katherine! Thanks for this magical review. I'm so glad that Jane has been helpful for your practice - especially during month end. I love that Jane's saving you time, and I can't wait to hear your thoughts about the data and reporting features we have in the works. Really appreciate you sharing! Alison - Co-Founder

AR
AvatarImg

Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jane logo

Jane

Near Perfect

Reviewed 5 years ago

Benefits are ease of use, functionality, creating tasks for myself and other users that I can see and follow up with, no paper, customer service, ease of implementation for day to day, accessibility, color scheme, personality, online booking ability, messages and follow up with patients, connection to mailchimp.

Pros

I have been working in the field for over 10 years and have used several different products in my practice. Jane take almost all the goods from each of them and implements them in a user friendly platform. The day to day is relatively simple and speeds up as I get used to the programming. I am a nerd so I could use a few more reports, but maybe I just have not used it enough to get what I am looking for. I am excited about implementing Jane into the practice.

Cons

I cannot easily figure out how to Duplicate common procedures along with the notes. A report for missed/No Show/Cancelled/rescheduled A report for the daily Totals on on one page. I am not sure where I can find rescheduled, no show, missed appointments, cancelled appointments once they are off the schedule. A place to record where patients came from ie BNI, referral, etc No visit counter outside of the yearly visit counter for insurance ie for tracking insurance reports Again all these might be on there but I have not found them or a training on them yet.

Vendor response

Well, thanks so much for taking the time to leave us a review! We're happy you did. And we have lots of new reporting features in the works, so it's great to hear you'll find those helpful to your practice. And we're all nerds too ;) So you'd fit right in around here.... I wonder if you've tried out the "unscheduled patient report" - It's a bit of an unsung hero for catching those missed/cancelled/no...

KG
AvatarImg

Kevin G.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Jane 8/10 Overall

Reviewed a year ago

Despite the flaws it still makes my life much easier than if I didn't have it, so that is good enough for me.

Pros

The overall practice management is great. It allows me to run both the business and clinical sides of my practice in one cloud-based software package.

Cons

The lack of a secure messaging tool is a big hole in the product and one that I am surprised has not been fixed yet. Other tools have this, and hopefully they will add this soon. In their patient management system, there is only one email address that can be used on a record. As I work a lot with teens, I would love there to be a way to send email reminders to one email address for appointments or even to two simultaneously. I do my note taking within an appointment chart on my ipad, and compared to other applications the "sketch" pad in Jane is not that great. While in other apps, I can put my hand on the ipad while writing, in Jane it results in dots and lines being added all the time. Its more of a nuisance than a problem.

Vendor response

Hey Kevin, thanks for posting your review! I am happy to see those 8 stars, and hear Jane has helped make your life easier! However, good enough is not what I want for you, and our team is keen on improving Jane to earn those 2 extra stars. Secure messaging is a big-ticket item the team has been actively working on, and I know many customers, like yourself are looking forward to. You also mentioned...

AvatarImg
AvatarImg

Elizabeth R.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Aesthetic Record logo

Aesthetic Record

Horrible customer service DELAYS patient care

Reviewed 3 months ago

overall experience is BAD - do not recommend.

Pros

ease of photos and before and afters stored in the patient chart

Cons

You can only contact customer service through CHAT - they do NOT have a phone number to contact in case of an emergency. So if you patient has a complication and your eprescribing goes down, you can not help your patient! This is absolutely unacceptable and this company should be banned from providing EMR services if they can not guarantee a patient care issue is their #1 priority. Over the years customer...