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Jane vs Owl Practice Comparison

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Overview

Category Leaders

Jane is a cloud-based practice management software designed to help health and wellness practitioners manage online booking,...

Category Leaders

Owl Practice software is a management system for clinical practitioners. It is useful for organization practices, video therapy,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No screenshots yet

Pricing

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

60

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

289

5

4

3

2

1

252

31

2

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

62

5

4

3

2

1

36

22

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Ease of use, and the demonstration videos are amazing. The costumer service and support from the Jane team is the best I have ever experienced.
This has been such a positive experience with Jane App and the people who work for Jane. They are very smart and their only concern seems to be that the Customer has a great experience.
From both a legal health care provider chart documentation standpoint, AND a business standpoint, Jane App Is SUPER user friendly and just over all awesome.

Pros

And most important of all, to me, is the costumer service is fabulous. Since having OWL I estimate saving at least 5 hours a month of scheduling and billing time, so very much worth the cost.
Once you get the hang of it, it is easy to use and the integration with Stripe is amazing. I love that I can charge easily and send receipts with just a few clicks.
I love the all of the features and the ease of invoicing and sending receipts. My clients like the ability to use the portal and to book their own appointments.

Cons

I used to dread all of my time spent on the computer, but no longer. From charting to managing payments and scheduling, there's really no comparison to Jane.
Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing.
Some of the settings are confusing because there are multiple places to turn things on and off and a master on-off switch.

Cons

Sometimes I simply hit the wrong button and things get really messed up and it takes a long time to figure out how to rectify. Also, more compatibility with Apple users interface.
My supervisees are understanding, but it's a real bother to have to sort through video glitches like that. And setting up a group call for individuals who aren't in a family is frustrating.
Also when transferring information from one practice using owl to another - I was shocked to find out that the data doesn't translate and input into the correct allocations in the client's file.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features89
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • For Chiropractors
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Healthcare Compliance
  • Initial Assessments
  • Insurance Management
  • Inventory Management
  • Invoice Management
  • Medical Billing
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • Online Booking
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring/Subscription Billing
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Website Integration
  • Workflow Management
  • Total features36
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • For Chiropractors
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Healthcare Compliance
  • Initial Assessments
  • Insurance Management
  • Inventory Management
  • Invoice Management
  • Medical Billing
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • Online Booking
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring/Subscription Billing
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations5
  • Birdeye
  • Cerner Ambulatory
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Office
  • Peerlogic
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrationsN/A
  • Birdeye
  • Cerner Ambulatory
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Office
  • Peerlogic
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Xero
  • athenaOne
  • eClinicalWorks

User reviews that mention these apps

CC
AvatarImg

Christine C.

Health, Wellness and Fitness, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Great system

Reviewed 2 years ago
Pros

All in one system for overall ease of use for practice.

Cons

help w/social media integration would be helpful.

Vendor response

Hi there Dr. Christine, Appreciate you rating your experience with Jane! We just had a new round of social restrictions announced for the remainder of 2020, so your high star review is so nice to see today. Thanks for sharing that you've enjoyed running your practice with Jane! Social media integration is a super fascinating comment. I'm not sure if you've seen this guide about adding a booking button to instagram: https://jane.app/guide/online-booking/link-online-booking-to-instagram Otherwise I'd love to hear what type of social media integration you'd be interested in! Talk soon - Alison (Co-Founder)

BM
AvatarImg

Brittany M.

Mental Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jane logo

Jane

great addition to my business-makes scheduling easy

Reviewed 4 years ago
Pros

The check box features on charts saves LOTS of time! Jane app makes booking and scheduling appts easy. Also sends reminder emails. Great for charting with templates and storing pt information!

Cons

it takes a bit of time and practice to use to the system

KB
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Kristeen B.

Mental Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

I have never worked with a company like Jane

Reviewed 2 years ago

Jane is everything I need to run my Counselling practice.

Pros

Jane is the BEST thing I’ve ever done for my business. It is intuitive, easy, and the Jane team is constantly improving it. They are incredibly driven to make an amazing product. I could not possibly recommend it more highly.

Cons

I honestly have no complaints. It would be great if their family bookings were easier, but they are currently working on that!

Vendor response

Kristeen, Wow. I had to share this with the entire team right away because I know they will be so appreciative of your words. You are right to say that we are actively working to improve family booking in Jane. Be sure to add your vote to this feature request thread to stay up-to-date on our progress if you haven't done so already: https://janeapp.canny.io/feature-requests/p/family-booking-arrive-option Thank you for brightening our week! We are so lucky to have you. Maddie On Behalf of Jane

CL
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Candace L.

Medical Practice, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Fabulous for Self-Employed Doctors!

Reviewed 2 years ago

I run my practice using Jane almost completely. It's a game changer.

Pros

-Easy patient communication -Easy integration into my website -Easy use for patients -GREAT charting -Good intake forms; easy to cutomize. -Great customer service.

Cons

Nothing, really. I have an outside insurance biller so I haven't tested any of their insurance integration.

Vendor response

Hi Candace, Oh I loved reading your words about Jane. Thanks for taking the time to hop in here to Capterra to share. We're looking at compiling a listing of external billers that are familiar with Jane (and providing some biller specific training!) so let us know if your biller ever needs any help and we'd be happy to work directly with them. And how fortunate we are to be included in your practice and your story. It's never easy to work as a solo practitioner - where you are responsible for everything on your own! I'm glad to hear that Jane and our team is making you feel more supported in your work life. That's our ultimate goal at Jane.... Delighted practices who feel like part of a Community. Looking forward to our ongoing work together, Ali - Co-Founder

AH
AvatarImg

Amanda H.

Hospital & Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Perfect for Small Businesses and Ease of Scheduling for Patients!

Reviewed 2 years ago

I love it so much! It's exactly what I need for my little practice!

Pros

I love how easy this software is to make appointments and chart for my patients! It is great to be able to look up other templates as well if I don't want to create my own note template! I love that the live chat is available for the first 30 days! I would be lost without it! It has helped me so much with little questions I have as I learn this software!

Cons

I only use this software on the weekends. I wish that I could view weekends only as opposed to only removing weekends from my view. I also wish I could see my month on the schedule so I would know what I have coming up for the month.

Vendor response

Good morning Dr. Amanda, What a wonderful review - I really appreciate your enthusiasm and congratulations on your new practice! That's so exciting And the onboarding chat is a something we just started a few months ago, so I'm really pleased to hear you found it useful. I'm going to pass along your comments there to our chat team - they'll be so glad to hear that they were helpful to you! A...

KW
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Kay W.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Jane is the best thing since sliced bread! It is amazing!

Reviewed 12 days ago
Pros

It manages most of the administrative stress for my business, which made it less stressful to open and run my practice!

Cons

I have not found any issues yet that the techs couldn't helped solve.

Vendor response

Kay, not only did your review warm my heart, but it also gave me a little laugh. We think you are the best thing since sliced bread- just need to add a little of PB and J, and we've got ourselves a recipe for a reliable and delicious sandwich…or partnership? Either way, we are so thrilled to have you as a member of our Jane Community! Less stress is best, and knowing that Jane has helped you open and run your practice with less stress, makes me feel incredibly proud of the team we have. Thank you for taking the time to share your experience, and I hope your journey with Jane and your Practice continues to be 5 stars. -Kim on Behalf of Jane

LF
AvatarImg

Linda F.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Jane logo

Jane

Okay Platform

Reviewed 2 years ago

Pretty good overall. The staff is always friendly and can help eventually. Bookings and notes easy to do. Figuring some things on your own more difficult, getting a response by phone didn't happen multiple times, I'd eventually send an email get a response in a day or two which felt too long to wait.

Pros

Transferring from the clinic I left to my own practice with files was relatively easy. Maybe better from multidisciplinary clinic and multiple practitioners.

Cons

I thought it navigating to figure out things on your own is difficult, even with search bar as an option. Until you get used to it takes time to learn. After pandemic help time for questions took over a day to get a response and never got phone calls back, would have to email. Price very expensive, found out of other one that's half the price and as a website looks better.

Vendor response

Hi Linda, Sorry to hear you had a less than stellar experience with our support times! I agree that a day or two is too long - and we did definitely have some delays over the Covid response period. What a strange time this has been! Half our practitioner community was shutting down and half were scrambling to figure out online services through telehealth. I'm so pleased we were here to support...

SR
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Shannon R.

Health, Wellness and Fitness, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

I Love Jane!

Reviewed a year ago
Pros

Ease of implemation and use, excellent customer service, good value for investment.

Cons

It would be great to have a feature for practice consultation. I have a workaround for this, but would be ideal to have a way of entering the practice as something other than a new patient for invoicing purposes. I use Jane to book this into my schedule and invoice the practices I consult to.

Vendor response

Hi Shannon, Happy Friday and thank you so much for the stars! I enjoyed reading the wonderful comments you made about the pros of Jane. It sounds like you'd like to use Jane to invoice a private company or business, is that right? You're correct in saying that Jane is currently set up to invoice "patients" specifically, but that said, I'd really like to hear more about your needs here. I've seen this done before by creating a product or appointment invoice. I hope you'll reach out to our support team to chat further about it! Hope you have a great day and thanks again for the kind review :) Maddie On Behalf of Jane

AJ
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Amy J.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Jane ROCKS!!!

Reviewed a year ago
Pros

Very easy to set up! Very fast to navigate and document. Very easy for billing and practice management. A full suite of easy!!!

Cons

I have zero cons concerning JANE! Get this program! I've had 4 others before... This is amazing!!! The BEST!!!

SK
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Steven K.

Sports, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jane logo

Jane

Jane for starting up

Reviewed 9 months ago

Positive. It allowed us to try new things and grow our practice at a very, very affordable price

Pros

Jane has been a great software as a new practice. 90% of our needs have been met through Jane's ability to be customized. The look is sleek and simple. Flow is wonderful

Cons

Jane is not specialized. We need Soap note Macros, but Jane is not in that business. The have built out phrases to the best of their ability. They honestly go above and beyond considering the wide range of clients that they serve

Vendor response

Hi Steven, Thanks for your review and all the stars! I'm thrilled to hear that Jane has helped you to grow your practice. Have you seen Smart Options for charting? You can use this chart part to create a quick and easy narrative with only a few simple steps, similar to the macros you're referring to. If you haven't seen it already, I highly recommend this blog post (specifically the Charting Highlights with Alex video): https://jane.app/blog/charting-tips-from-jane-s-chiropractic-community You will see how you can use Smart Options to build out a SOAP note. If you have any questions on that don't hesitate to reach out to our support team, or respond back here :) Have an awesome weekend. Maddie On Behalf of Jane

AR
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Verified reviewer

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

All-in-one practice management

Reviewed 3 years ago

Overall, change is always difficult. But, at least the Jane team makes it as stress-free as possible, and all of my expectations have been met.

Pros

Jane is constantly growing to add more features, and will continue to be something that helps to streamline daily practice and manage details over time.

Cons

Macros are one aspect that can be helpful with developing daily soap notes.

Vendor response

Hi there! I love your notes and thanks for the wonderful feedback. Very pleased to let you know that macros are in the works! Nobody likes documentation, so we're going to keep adding tools to Jane to help make that quicker while allowing you to record complete and professional notes. I don't have a name here on this review, and I want to make sure you get looped in with the macro features as they become available, so if you get this and want to send us a note to support@janeapp.com to let us know you're waiting on them, we can make sure we reach out when we have something to show you. We always need beta testers for our new features, so if we know you're interested we can give you early access :) Happy Monday! Alison - Co-Founder

SB
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Shawna B.

Health, Wellness and Fitness, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

I love Jane!

Reviewed 2 months ago

Jane has been a great transition for my practice! I wish I would have done this much sooner. I would highly recommend it to my colleagues as well as other professionals looking for an EHR.

Pros

Cloud based, ease of use, integrated payments, price point is amazing, and customer service is top notch!

Cons

Patient notes take a lot longer than desired, Membership aren’t exactly able to function the way I need them to for my practice model.

Vendor response

Hi Dr. Shawna, It's nice to hear from you. Thank you for sharing your experience with us :) I'm so glad that you're working with many of Jane's features like integrated payments, for example! I'd love to hear more about how we can improve your charting experience. I'll share a video with you from Allied 2022: Jane Summer School if you're interested in some tips, tricks, and tools we find valuable:...

ML
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Mark L.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Jane logo

Jane

This is not a software solution for a US based insurance billing practice.

Reviewed 3 years ago

Frustrating.

Pros

If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.

Cons

We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have...

Vendor response

Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder...

JK
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Jackie K.

Alternative Medicine, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Love Jane!

Reviewed a year ago

Amazing customer service and easy to use. Wouldn't try anything else even though it's an expense every month.

Pros

Easy to use, all of my records, Billing, scheduling in one spot. Many patients tell me that using Jane on their end is very convenient and helpful as well.

Cons

Takes a little to get used to ...and I'm not thrilled that I'll have to pay more for another practitioner to use it when I expand my practice.

Vendor response

Hi Jackie, Thanks so much for your review and all the stars! I am so happy to hear you say "easy to use," "scheduling in one spot," and "convenient and helpful." I'm smiling so big :) When it comes to pricing, our model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. We have worked hard to make our Jane pricing as fair and competitive as possible. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you right now and then again in the future! Thanks again Jackie and I hope you have an awesome week. Maddie On Behalf of Jane

LH
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Lindsey H.

Medical Practice, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

New to Jane

Reviewed 2 years ago

Overall, the utilization and ease of use of Jane is wonderful. With little training, we are able to navigate the system.

Pros

Jane was suggested to our office by a new, incoming provider who wanted to try it (she had never used it either). We found it super simple to set up and it was similar to our EHS system we use for our Dermatology Practice. With the exiting of the provider who suggested Jane, we have decided to convert our entire EHS over to Jane as we are a direct care med practice.

Cons

What we, as a practice, wish Jane did have was the ability to create "files" under the file category so we can organize our uploads like "patient progress photos", Identification cards, medical records, etc. When we have dozens of uploaded files to sift through, it's time consuming and seemingly unnecessary with a simple feature of having the ability to create sub folders.

Vendor response

Welcome to Jane Lindsey, I love hearing "New to Jane" and "ease of use" at the same time. I think the ability to create "files" under a file category is an excellent idea. I hope you will add your vote to the existing request on our public customer feedback site if you haven't already: https://janeapp.canny.io/feature-requests/p/files-organization In the meantime, we'll keep working on those last two stars :) Thanks for choosing Jane, we're so happy to have you! Maddie On Behalf of Jane

CN
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Cassandra N.

Alternative Medicine, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Thankful for Jane!

Reviewed 7 months ago

Jane didn't necessarily solve problems for me but it made it a million times easier and faster to run my practice. So great!

Pros

Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years. Jane's AMAZING customer service is the best part. They walked me through the transition and have been promptly there for me with any remaining questions. It's incredibly easy to utilize Jane for patient management, online booking, patient portal and invoicing. I decided to add on Jane's Stripe credit card processing (even tho it's more expensive than Square) for ease of use and I'm so glad I did. Thanks Jane!

Cons

The only thing that could be added that would be really helpful in my practice is patient communication. Right now, I still have to email my patients from an outside source then add those emails back in as files if I need to keep track of our communication.

Vendor response

Hi Cassandra, We are thankful for YOU! "Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years." This line says it all! I know it can feel like a big transition, but I'm so happy you reached out to our support team so we could walk alongside you. Secure Messaging in Jane is actually something that we're working on. If you haven't seen it already, please do add your vote to the feature request here: https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane That way you can stay up to date with the status of this feature. We're so happy you made the switch, Cassandra. Maddie On Behalf of Jane

AV
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Amanda V.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Amazing Software, wish I got it sooner

Reviewed 2 years ago

Love the support when initially setting this up and all the help along the way when needed. The team at Jane responds quickly and they are so helpful.

Pros

It’s ease of use. How patients love it and always tell me that it’s the best system they have seen.

Cons

The only thing I think would be more beneficial to my practice is the ability to send emails from Jane and not have to use an integration like mailchimp.

Vendor response

Helping the Helpers - that is our driving force here at Jane. Thank you for the kind review, Amanda :) I hear you on wanting to send marketing-type emails in Jane. I hope you will add your voice and vote to this feature request here: https://janeapp.canny.io/admin/feedback/feature-requests/p/email-clients-through-jane?boards=feature-requests We are lucky to have you as part of this Jane community! Maddie On Behalf of the Jane Team

SJ
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Susannah-Joy S.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Everything we wanted and more

Reviewed 3 years ago

Jane has made scheduling and payment almost effortless. It's worth every penny for that alone.

Pros

Jane's instantly available help, scheduling, payment process, and types of reports are at the top of my list. After that, adding/removing staff, setting up sessions, infographs, and now telehealth come a very close second. The opportunity to make suggestions regarding suggested features and voting on the features that are important to our practice is a cool thing, as are the chart templates that create a shared community of practice. Very groovy.

Cons

As a mental health practice, there are some issues around confidentiality that require practices which are very difficult if not impossible in Jane. With the help of Jane we have found workarounds - awkward but doable. We're hopeful that as more clinical practices focusing on mental health become a part of Jane, these features will be more readily available. There are no issues with Jane that would cause me to drop any stars. This platform is still a 10 on all fronts.

Vendor response

Susannah-Joy, Thanks for these kind words - first time we've heard that Jane is groovy, and I'm definitely digging it! ;) I love hearing that a shared charting template is creating a feel of community within your practice. That is such a wonderful idea and likely so helpful when coordinating client care. 5 gold stars for you too! And I'm so pleased to be able to tell you that more flexible...

KF
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Karla F.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Easy for Clinicians

Reviewed a year ago

Having experience with several systems during public practice in hospitals, Jane is straightforward and somewhat intuitive. When it isn't, the help desk is very good.

Pros

We like that it is Canadian and will comply with our laws without translating through USA or UK information. We like that it is easy to see where we are with our schedules. We like that it makes invoicing and keeping money issues with clients straightforward.

Cons

For our automotive insurance claim clients it does not integrate, but we understand that this is beyond Jane's reach due to legislation in Ontario. It does update frequently and as a clinic without a full time admin assistant we simply don't make use of newer items, or customize forms. We keep it simple. We REALLY wish we could print out the help articles so those of us who are over 40 could read while we work through the instructions.

Vendor response

Hi Karla! Thank you for your Canadian support :) I am happy to hear that you are enjoying Jane's scheduling and billing features. If you haven't seen it already we actually have an HCAI integration request under review by our team. You can follow along with new updates on our public customer feedback request site here: https://janeapp.canny.io/feature-requests/p/hcai-integration I hear...

AC
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Ashleigh C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Great resource for our growing medical aesthetics practice

Reviewed a year ago
Pros

We previously used another EMR designed specifically for medical aesthetics; however, we find that Jane has been a great option for scaling and growing our practice. We LOVE the ability to use templates in our charting.

Cons

There was a bit of a learning curve at first; however, we found that once we got the "basics" down, it was very intuitive.

Vendor response

Hey Ashleigh, Thank you for your review :) I am thrilled to hear you say Jane has been a "great option for scaling and growing" your medical aesthetics practice. I hear you on the learning curve. This is common when onboarding to new software, but you're doing fantastic. Be sure to reach out to our support team if you need a hand with anything in the future. We're so happy to have you! Maddie On Behalf of Jane

KL
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Kristin L.

Medical Practice, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Medical Practice- Telemedicine

Reviewed 2 years ago

Jane has been great overall. You cannot beat the customer service, however I have spent too much time figuring out how to do "workarounds" on my own and I wish that I did not have to do that so much.

Pros

The customer support is the most amazing feature. They are all intelligent and friendly. I like the upbeat design as well. It takes a while to learn the little things to do workarounds, but once I achieve that, then I believe that I will be able to function just as well as a more expensive EHR with a much cheaper cost. For a medical practice, it is much better than other inexpensive EHRs like Simple Practice that really would not work well at all.

Cons

There are things that I want to be able to customize more easily in the emails. As a medical practice, it lacks features to integrate with pharmacies and labs, but that would prob be an upgrade. There are some simple things that could be easily fixed that I have to do a feature request for and probably will be a long while, if at all like 1. Adding a middle name to profile information. (yet it has...

Vendor response

Hi Kristin, Thank you very much for taking the time to write this review and send us stars :) The information you collect in the questionnaire portion of the intake form will actually be saved directly to the patient's chart! You can learn more about that here if you'd like: https://jane.app/guide/patient-profiles/intake-forms Oh, and if you haven't seen it already be sure to check out the...

IL
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Isabelle L.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Jane Software Review

Reviewed 2 years ago

Great. Easy to use and implement. Switched from another software and setup only took a few weeks.

Pros

Jane was easy to use, easy to setup and offered a lot of functionality that other software's did not. We used this for an integrated practice of healthcare professionals & holistic professionals. They liked it in both industries.

Cons

There was nothing that I did not particularly like about the software.

Vendor response

Hi Isabelle, Thank you so much for taking the time to write us this review! I hear that you're really enjoying Jane's features, appearance, and overall functionality as a multi-disciplinary practice. This is so encouraging to hear and I know our in-house development team will surely appreciate the kind sentiment :) We're certainly happy to have you on board. Don't hesitate to reach out to us should you have any questions along the way. Have a wonderful Tuesday! Maddie On Behalf of Jane

VN
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Vanessa N.

Health, Wellness and Fitness, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Jane

Ease of use and customer service

Reviewed 3 years ago

I only work 1 day/week in my practice and they extend a discount to me for working so little. Love this! Thank you. Customer service is always amazing.

Pros

Really REALLY user friendly. Help pages are great as well. I rarely feel like I need to talk to someone from the company to solve an issue. They are constantly updating, upgrading and adding new features as well. When I do need to talk to customer service they are always quick to reply, extremely friendly, and are quick to get me an appropriate answer.

Cons

Sometimes the SOAP notes take me a bit of time to fill out. I know I need to sit down and fix them myself, but I don't always have the time to do it. I wish my billing codes and dx codes could be duplicated with duplicated notes - at least I have not figured out how to do this yet if it already is a feature.

Vendor response

Hi Vanessa, Thanks so much for your review of Jane! Your title really makes me smile because you've identified the two things we really think are the most important! Ease of Use and Customer Service. We could write our entire company goals around just those two points. Well, actually, we do! I'm so pleased that you are enjoying Jane. We'd love to go over your SOAP note templates...

TL
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Todd L.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Jane

Jane App is the new standard in chiropractic.

Reviewed 2 years ago
Pros

I’ve used several different EMRs and practice management programs in my career. And I even started with using paper charts. Jane is the best so far. Working with different types of chart notes in modules is a breeze.

Cons

Insurance billing in the United States is still confusing and is a dark magic to me. You have to use a clearing house to bill insurance. And I’m still not sure how that integrates with Jane once the money starts coming in. Also, it’s hard to SALT (same as last time) billing and diagnosis codes from the proportions visit. I would like to see those carry over to the present visit by default, and allow me to make changes as appropriate.

Vendor response

Hi Todd, Your review title made me smile! Switching from paper can be a big task. I'm so glad to hear about your experience with Jane's charting. It's one of the areas in Jane that is constantly evolving. Have you seen the new formatting options yet? You're right, all insurer payments and EOBs need to be manually recorded in Jane at this time - but not for long! We have an Electronic Remittance...

AR
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Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Jane

Near Perfect

Reviewed 4 years ago

Benefits are ease of use, functionality, creating tasks for myself and other users that I can see and follow up with, no paper, customer service, ease of implementation for day to day, accessibility, color scheme, personality, online booking ability, messages and follow up with patients, connection to mailchimp.

Pros

I have been working in the field for over 10 years and have used several different products in my practice. Jane take almost all the goods from each of them and implements them in a user friendly platform. The day to day is relatively simple and speeds up as I get used to the programming. I am a nerd so I could use a few more reports, but maybe I just have not used it enough to get what I am looking for. I am excited about implementing Jane into the practice.

Cons

I cannot easily figure out how to Duplicate common procedures along with the notes. A report for missed/No Show/Cancelled/rescheduled A report for the daily Totals on on one page. I am not sure where I can find rescheduled, no show, missed appointments, cancelled appointments once they are off the schedule. A place to record where patients came from ie BNI, referral, etc No visit counter outside of the yearly visit counter for insurance ie for tracking insurance reports Again all these might be on there but I have not found them or a training on them yet.

Vendor response

Well, thanks so much for taking the time to leave us a review! We're happy you did. And we have lots of new reporting features in the works, so it's great to hear you'll find those helpful to your practice. And we're all nerds too ;) So you'd fit right in around here.... I wonder if you've tried out the "unscheduled patient report" - It's a bit of an unsung hero for catching those missed/cancelled/no...

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Ashley D.

Mental Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Owl Practice

Ashley review of owl

Reviewed 2 years ago

Overall pretty good, sometime video doesn’t work.

Pros

I like the quality of the video platform, it is much better the Jane. I also like how there are so many measures that can be sent to clients and how easy it was to create intake forms. Scheduling and finance section are also user friendly and help to keep track of payments. Lastly the stripe connection is great for accepting credit cards safely.

Cons

In Jane you can create surveys that get sent automatically to clients before their appt. due to COVID I send a screener form prior to the appointment. I wish Owl practice would find a way to send automatically like jane does to reduce my admin time.

SB
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Sarah B.

Mental Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Owl Practice

Not worth the money and VERY slow response by customer service

Reviewed 5 months ago

I am switching to Jane. I have been trying to contact OWL for the past few days with some questions about making the change but I have not received a response! This is particulary disappointing when I have scheduled sessions and have very little flexibility in my schedule. Maddening!

Pros

-online booking for clients, stats, calendar

Cons

The WORST part is that you have to email customer service - no phone number and the response time (if you get a response) greatly varies from one day to several. Did I mention that sometimes they don't respond at all. When I have spoken to a person they have been pleasant and helpful. Also it is WAY more expensive than Jane, especially when you add associates to your pracitce.

BB
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Barbara B.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Owl Practice

Great program but costly

Reviewed 2 years ago
Pros

I find the format and features generally very easy to use, once the set-up is in place. The validated tools, secure messaging, and online booking are great aspects! Billing / receipting is easy, and tracking workflow is helpful. Help support people are responsive.

Cons

I would love to see the capacity to video sessions. Their pricing is quite a lot higher than other similar programs, particularly if you're a group practice, so had I known this prior to expanding, I would have gone with Jane. Facing transfering my clients over seems daunting at this point.

MF
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Melissa F.

Health, Wellness and Fitness, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Owl Practice

A one stop shop to simplify your life!

Reviewed 2 years ago
Pros

I love that this software was made specifically for my industry and is constantly evolving along side the needs of the community.

Cons

In comparison to other software, such as Jane, I find the overall look and feel of Owl to be lacking. I am also not particularly fond of the client portal which, despite having a number of wonderful features, is simply not as robust or eye-catching as some other programs. I know aesthetics are not everything but I think clients tend to drawn to things that look organized and easy to navigate.

vB
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victoria B.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Owl Practice

A few recommendations but very happy overall

Reviewed 2 years ago

Time is saved as a result of not having to use a separate invoicing system. I know my clinical records are secure and meeting CRPO and privacy laws. The messaging system gives me peace of mind as well. Online booking is a nice feature. Overall I am happy with the system. I have also never used another system so I have little to compare it to.

Pros

It is an easy and intuitive software to use. I enjoy how comprehensive the features are. The invoicing is super easy. I also really appreciate the client portal, appointment reminders etc as well as the clinical measures and use them alot.

Cons

The forms have been tricky to create and time-consuming, the clinical measures don't offer a means to interpret the score- I have to google this witch takes extra time. There isn't a group video option yet. What really got me was the increase in price when I upgraded to the package with the most features. The cost increased significantly which is more expensive than other software like Jane. I would love to see the Client Portal have more options to customize in terms of graphics and additional fonts and colours.

KG
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Kelvin G.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Owl Practice

Functionality and Ease of Use

Reviewed 2 years ago

So far, so good. I understand that software needs to go through continuous improvements/enhancements (such as those stated in the 'Cons' section), but overall, we are happy with OWL.

Pros

1. Easy to keep the business centralized, and it automates what we other-wise would have to do manually. 2. Easy to use once you get used to it 3. Great customer support in answering queries

Cons

There's a couple of areas of improvement - specific functionalities that need to be improved: 1. the video feature is well behind other platforms, such as Zoom. This needs to be greatly improved. Even though we are using the Video functionality on a 6 month trial, many of our therapists are using Zoom as OWL's video functionality is lacking 2. Circle of care (Linked accounts): Everyone (i.e. clients)...