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Practice management software designed by real clinic owners.

(23)

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Jane Features

Features Summary

Functionality

4.6

/5

367

Total features

129

19 categories

Jane features

Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Availability Indicator
Availability Management

Common features of Appointment Scheduling software

API
Access Controls/Permissions
Activity Dashboard
Appointment Management
Automated Scheduling
Availability Management
Calendar Management
Client Database

Price starts from

54

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

367

Price starts from

54

Per month

Total Features

129

Unique features

  • Scheduling

  • Online Scheduling

  • For Medical Spas

  • Customer History

Functionality

4.4

/5

2.6K

Price starts from

29

Per month

Total Features

131

Features in Common

76

Unique features

  • Pre-built Templates

  • Historical Reporting

  • Drag & Drop

  • Contact Database

Functionality

4.6

/5

1.1K

Price starts from

35

Per month

Total Features

30

Features in Common

22

Unique features

  • One-to-One Messaging

  • Compliance Management

  • Chat/Messaging

  • API

Common Jane comparisons

Reviewers who mentioned features said:

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Steve B.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane in the most clinician friendly patient charting app

Reviewed 9 months ago

Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you.

Pros

We love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates...

Cons

One feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching.

Vendor response

Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you. Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers. -Caitlin on behalf of the Jane Team

SL
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Sierra L.

Hospital & Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The only software I'd consider

Reviewed a year ago

Can't imagine using anyone else for right now.

Pros

Jane's competitors don't seem to hold a candle to Jane. Most of my peers prefer Jane even with its current drawbacks. I appreciate the low fees and high frequency of updates and improvements and great caring customer support.

Cons

I don't even use the charting system unfortunately. I wish it integrated with more things. I wish billing insurance was easier. I wish a lot of things haha

Vendor response

Hi Sierra, Thank you for taking the time to write such a lovely review. I am thrilled to hear you feel cared for by our support team and that the frequent updates are helpful! We are always interested in learning about our customer's needs to ensure the updates and improvements made are genuinely helpful That said, I would love to learn more about areas you feel are drawbacks or why you aren't currently...

ML
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Mark L.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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This is not a software solution for a US based insurance billing practice.

Reviewed 4 years ago

Frustrating.

Pros

If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.

Cons

We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have...

Vendor response

Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder...

SS
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Sevi S.

Alternative Medicine, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I kinda want this survey to end

Reviewed 4 months ago
Pros

it's very user friendly and it feels fairly responsive to change

Cons

I would love to be able to cancel multiple appointments with the ears of being able to make them. I would love to be able to title different intake forms more clearly. I think the retail product management part of the system could really use some time and attention. for example there should be a purchase order section that tracks order inventory more smoothly, I also would love a way to track product expiration dates.

Vendor response

Hey Sevi. Thanks for taking the time to leave your review of Jane so far, and for sharing your feedback. As it sounds like you may have noticed already, the Jane team thrives on feedback and are committed to continuously making things even better in Jane. I’m curious if you’ve tried using the “Recurring Appointments” button on the appointment panel to delete multiple appointments for a patient at once. We’d love to help you look into this a bit more if you want to give our support team a shout at support@jane.app. We’d also love to hear a bit more detail around your product feedback, if you want to share. -Caitlin on behalf of the Jane team

VA
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Vivien A.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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JaneApp is super user friendly!

Reviewed a year ago

We set up our business just 10 months ago - Jane has been all I was expecting and so much more! No hidden glitchy issues, no delayed customer service, no surprise lack of functionality. It delivers and it does it really well. The reporting is fabulous. I love the interactive webinars they have with users to really pull through any new ideas or suggestions - I've never seen such great grass roots listening to users. I think the product and their approach to future development is exceptional.

Pros

The customer support is outstanding, the product is fabulously flexible to meet your needs, very intuitive. Great reporting!

Cons

None I can think of. Apparently this needs to be at least 40 characters long....

Vendor response

Vivian, this really warmed my heart, and I can't stop smiling! Thank you for those kind words, and for sharing your experience using Jane. I am so excited to read that you are enjoying the interactive webinars. Our Community team is driven to keep our customers connected in ways that help inspire further learning, but also provide scalable tactics you can utilize in your practice! If there are any...

AG
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Ashley G.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane makes our clinic run without us

Reviewed 2 years ago

Overall, I could not recommend Jane enough! My patients are even recommending it to other practitioners, clinics, spas and other businesses who could utilize this system because they love it so much. Jane is so user friendly from both a patient and practitioner perspective. If you've been thinking about it, just go with it!!!

Pros

As a smaller clinic with no front desk staff our clinic relies on Jane to be our secretary. Jane does an amazing job automating everything for us so we can keep our clinic functioning well. Jane allows me to do the important parts of my job while handling the smaller details like online booking, automated reminders, payments in one spot, customized chart templates save in our clinic profile, the best and most helpful customer service that is there for you so fast, and taking our feedback to make this system better and better.

Cons

I honestly cannot say anything I dislike about Jane because it is constantly evolving to make our clinic run smooth. The Jane team takes feedback and puts it into action. We truly love this system because it really does run the back end of our clinic without us. Jane is a bit pricier than other systems, but it's honestly not a downside because it's not outrageous. It doesn't make us question if Jane is worth it, it doesn't make us look for other systems instead, it doesn't make us look at our budget and try to make cuts because Jane is affordable when you consider what this system offers and what it allows me to do instead of doing all the work on the smaller not as important tasks. Jane really does make my life easier.

Vendor response

Hi Ashley, What a lovely review. Thank you! I just had to share your comments with the entire team today :) I'm so thrilled to hear that Jane is helping you take care of things like online booking, automated reminders, payments, and charting so that you can focus on doing what you do best! When it comes to pricing, our model is our true cost for running Jane, so we don't artificially inflate our pricing to account for discounts. We want to make sure that our pricing is as competitive and fair as possible. If you ever have any more questions about that please don't hesitate to reach out to us. We are so fortunate to have lovely people like you as part of the Jane community! Maddie On Behalf of Jane

CN
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Cassandra N.

Alternative Medicine, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thankful for Jane!

Reviewed 2 years ago

Jane didn't necessarily solve problems for me but it made it a million times easier and faster to run my practice. So great!

Pros

Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years. Jane's AMAZING customer service is the best part. They walked me through the transition and have been promptly there for me with any remaining questions. It's incredibly easy to utilize Jane for patient management, online booking, patient portal and invoicing. I decided to add on Jane's Stripe credit card processing (even tho it's more expensive than Square) for ease of use and I'm so glad I did. Thanks Jane!

Cons

The only thing that could be added that would be really helpful in my practice is patient communication. Right now, I still have to email my patients from an outside source then add those emails back in as files if I need to keep track of our communication.

Vendor response

Hi Cassandra, We are thankful for YOU! "Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years." This line says it all! I know it can feel like a big transition, but I'm so happy you reached out to our support team so we could walk alongside you. Secure Messaging in Jane is actually something that we're working on. If you haven't seen it already, please do add your vote to the feature request here: https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane That way you can stay up to date with the status of this feature. We're so happy you made the switch, Cassandra. Maddie On Behalf of Jane

JK
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Jerrilea K.

Alternative Medicine, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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switching to Jane

Reviewed 5 months ago

I have just purchased Jane and I am just learning the system.

Pros

Simple and cost effective to use Jane and it is HIPPA compliant with premade macros. Jane has given me two months to use the Demo and set up my macros while I'm learning Jane.

Cons

Learning a new system can be difficult to learn

Vendor response

Thank you for such a great review, Jerrilea! We’re so glad to hear that Jane is offering you everything you need, and affordably at that. We always want to delight our customers, whether they’re just starting out in their practice or are switching from a previous system and have been in the industry for years, so meeting that mark for you is music to our ears. :) Learning a new system can be difficult to learn, and sometimes it’s also nice to know you can just ask a question when needed, so don’t forget to reach out to our support team if you ever need us. Thanks again for being a part of our community, and for trusting Jane with your practice. -Caitlin on behalf of Jane App

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Verified reviewer

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All-in-one practice management

Reviewed 4 years ago

Overall, change is always difficult. But, at least the Jane team makes it as stress-free as possible, and all of my expectations have been met.

Pros

Jane is constantly growing to add more features, and will continue to be something that helps to streamline daily practice and manage details over time.

Cons

Macros are one aspect that can be helpful with developing daily soap notes.

Vendor response

Hi there! I love your notes and thanks for the wonderful feedback. Very pleased to let you know that macros are in the works! Nobody likes documentation, so we're going to keep adding tools to Jane to help make that quicker while allowing you to record complete and professional notes. I don't have a name here on this review, and I want to make sure you get looped in with the macro features as they become available, so if you get this and want to send us a note to support@janeapp.com to let us know you're waiting on them, we can make sure we reach out when we have something to show you. We always need beta testers for our new features, so if we know you're interested we can give you early access :) Happy Monday! Alison - Co-Founder

LC
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Luis C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Essential for our day to day business activities

Reviewed 5 years ago

It's as if we gave them our business plan and said: "Here build a web app that we can build our business on." Truly built from the ground up for a busy clinic such as ours.

Pros

Reporting and client management is its strength. The support is impeccable and prompt. The uptime has been 99.99%

Cons

The UI is not as intuitive as I would wish it to be.

Vendor response

Thanks so much for your review Luis - we love to hear your thoughts. :) I received your review first thing this morning and it was a wonderful way to start this snowy Tuesday here in North Vancouver. I also own a clinic, and know how much happens every minute in a busy practice, so I'm so thrilled to hear that Jane is working well for you over at Via. And I'm equally as invested in working...

SY
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Sandra Y.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane App for solo practice

Reviewed 4 years ago

Decreased workload with appointment reminders and payment collection options Great reports for my accountant and for taxes Keeps all chart notes and documents in one place Integrated Telehealth included They seem to be constantly improving my experience with upgrades Excellent help section, but also quickly respond to emails and phone calls

Pros

CUSTOMER SERVICE is excellent: highly responsive, respectful and effective Company is responsive to feedback and is continuously updating Seriously decreases my workload and increases my efficiency

Cons

Steep learning curve when getting started (but so many features)

Vendor response

Hi Dr. Young, Thanks for writing out this review of Jane. It's such a pleasure to hear where you're finding success with Jane in your practice (and where we can improve!). I'm also really glad to hear you've enjoyed working with our support team - we feel so privileged to be working with a Jane community filled with practitioners like you! I'm going to share your review with the team because it's so encouraging to hear this type of feedback. I especially love to hear that you're working with Jane as a solo practice - I love it when Jane can give you a bit of a "co-worker" when you're practicing on your own. Sometimes that can feel a bit lonely. Thanks again for this lovely review Dr. Young. Alison - Co-Founder

AK
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Ana K.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Go Jane!

Reviewed 4 years ago

Great! Friendly, fun, knowledgable company to work with. This is the first software we've used (gone through 3 over the past 12 years) that I've called FUN! Keep up the good work Jane!

Pros

Easy to use & customizable, compliant. Jane Team really listens to what their customers are asking for, so if it's something you really want that's not there yet, I'm guessing it will be in the near future!

Cons

Billing insurance & reconciling EOBs was my big dislike, but I think the new update is going to be fixing that:-)

Vendor response

Hi Ana, New update tomorrow and I hope it's exactly what you're looking for to help with reconciling EOBs and insurance billing! Send us a note by the end of the week to let us know what about the update is working and if there's still room for improvement. I'm excited to hear your thoughts! And I'm so thrilled to hear that you're finding running with Jane fun! I love that! We'll keep...

SJ
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Susannah-Joy S.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Everything we wanted and more

Reviewed 4 years ago

Jane has made scheduling and payment almost effortless. It's worth every penny for that alone.

Pros

Jane's instantly available help, scheduling, payment process, and types of reports are at the top of my list. After that, adding/removing staff, setting up sessions, infographs, and now telehealth come a very close second. The opportunity to make suggestions regarding suggested features and voting on the features that are important to our practice is a cool thing, as are the chart templates that create a shared community of practice. Very groovy.

Cons

As a mental health practice, there are some issues around confidentiality that require practices which are very difficult if not impossible in Jane. With the help of Jane we have found workarounds - awkward but doable. We're hopeful that as more clinical practices focusing on mental health become a part of Jane, these features will be more readily available. There are no issues with Jane that would cause me to drop any stars. This platform is still a 10 on all fronts.

Vendor response

Susannah-Joy, Thanks for these kind words - first time we've heard that Jane is groovy, and I'm definitely digging it! ;) I love hearing that a shared charting template is creating a feel of community within your practice. That is such a wonderful idea and likely so helpful when coordinating client care. 5 gold stars for you too! And I'm so pleased to be able to tell you that more flexible...

KR
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Karen R A.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using Jane

Reviewed 4 years ago

I've been doing 'forensic tracking' of old VA claims. It's a tedious data entry process, but the results have been very satisfactory. We plan on training patients to recognize that we can deliver Chinese Medicine through telemed, and Jane's telemed service is so simple and easy, which is going to help.

Pros

Jane has been a fantastic 'staff member'. Scheduling is a breeze, tracking payments - especially VA payments - is incredibly useful and easy, especially compared to my old, clunky spreadsheet method. Best of all is the telemed feature. I'm also deeply appreciative of Jane's Covid-19 pre-screen process, which has simplified our patient entry. I've copied that template into a new chart template, so that practitioners can screen, on arrival, those patients who forget or are not computer savvy, also simplifying patient entry.

Cons

I would like to have more flexibility in designing patient communications (eg being able to format text), and in designing chart notes that fit on one page. Like any database, being able to access help depends on knowing what questions to ask. That's been a *bit* annoying, but if I really get stuck, I just send an email to Jane, and always get a response within 24 hours. We may go back and forth a bit, but I'm almost always satisfied by the results.

Vendor response

Hi Karen, Thanks so much for this review today! I just LOVE that you think of Jane as a staff member - part of the team. That's so great. And happy to hear that insurance tracking has been easier for you since you hired Jane. ;) One of my little secrets for searching Jane's guides is to user Google. Google has indexed them all - so if you go to Google and search your question (or keywords)...

LG
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Lynn G.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly Recommended!

Reviewed 4 years ago

Initially, after having done paper charting and issuing paper receipts for 30 years, I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it! Jane is always providing updates based on the needs of users - like a COVID-19 survey that can be edited and is so much easier than starting from scratch! When I get an email response from customer service they always include screenshots which makes it really easy to follow the steps. Most of the healthcare offices I know use Jane and everybody loves it!

Pros

Jane is essential for running my massage therapy practice! I find it extremely easy to use, and their customer service is excellent. My clients also love how easy it is to use both for booking appointments and for the automated reminders (which they think I send!). I appreciate being able to send receipts at the click of a button and also being able to send clinical records to lawyers quickly. I have been in practice for 35 years and Jane has made my life so much easier! I also appreciate how Jane tracks my income and how much GST I have collected. They have thought of everything!

Cons

I honestly can't think of any cons. When I started using Jane 4+ years ago, it required some learning, but their customer service helped me whenever I got stuck, and Jane provides lots of guides to answer basic questions.

Vendor response

Oh Lynn - thanks for these kind words! Being with Jane for 4 years is a long time and I'm so glad you've been a part of Jane's story I love this part "I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it." How wonderful to hear! I'm thankful you've found the Covid screening tool useful, as we all figure out these new protocols...

TL
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Todd L.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Jane App is the new standard in chiropractic.

Reviewed 3 years ago
Pros

I’ve used several different EMRs and practice management programs in my career. And I even started with using paper charts. Jane is the best so far. Working with different types of chart notes in modules is a breeze.

Cons

Insurance billing in the United States is still confusing and is a dark magic to me. You have to use a clearing house to bill insurance. And I’m still not sure how that integrates with Jane once the money starts coming in. Also, it’s hard to SALT (same as last time) billing and diagnosis codes from the proportions visit. I would like to see those carry over to the present visit by default, and allow me to make changes as appropriate.

Vendor response

Hi Todd, Your review title made me smile! Switching from paper can be a big task. I'm so glad to hear about your experience with Jane's charting. It's one of the areas in Jane that is constantly evolving. Have you seen the new formatting options yet? You're right, all insurer payments and EOBs need to be manually recorded in Jane at this time - but not for long! We have an Electronic Remittance...

LM
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Laura M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for most practices, just not ours

Reviewed a year ago

Great customer service and there are a lot of users, so questions about how Jane can help your practice can easily be answered via social media and their support team. We have a complicated practice, that also includes medical services that are billable to our provincial health insurance, which Jane is not integrated with. We have also added many more services and Jane just could not meet all the needs of our practice effectively. I do still recommend for basic, smaller and practices that are not as complicated in nature.

Pros

It is very easy to use and was not difficult to set up practitioners, services and products. The online booking platform is also very patient user-friendly. Report functions are pretty straight forward and I did really like the auto-fill of patient information with intake form completion! The self check-in feature is nice, but would be better if the patient could self complete the appointment as well, right down to the payment. Otherwise, it really doesn't save many steps.

Cons

I didn't like how Jane would lock into the last patient when navigating the schedule. It often landed me into the wrong patient's chart or billing information and was quite frustrating. As silly as it is, I hated that there were only 8 colour choices for services. We have so many different services and it was hard to keep them straight. I did also find their 'shift' and 'tagging' functions to be more complicated than they need to be.

Vendor response

Hey Laura! Thank you for leaving those 5 stars, and taking the time to write such a detailed review. I am always a little saddened when a customer leaves Jane, but sometimes it's just not the best fit and it becomes an opportunity for us to learn and grow :slightly_smiling_face: However, I am happy to hear your time with Jane was positive and that you found our support team and Facebook Community group helpful. I might be biased, but I truly believe we have the most amazing customers, who also support Jane's mission to 'Help the Helpers'. As Jane grows and develops new features, I hope you'll keep us in mind- Jane just might be the perfect match down the road. On behalf of the entire Jane team, we wish you the absolute best! -Kim

LD
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Laura D.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Incredibly User Friendly

Reviewed 5 months ago

I truly enjoy using Jane, but I would not pay for it just for myself.

Pros

Jane is incredibly user-friendly in that it is simple and quick to get started with booking, billing, and taking notes. The layout is appealing and makes practitioner and client use a walk in the park. No need for additional add-ons, you can keep client cards on file without having to pair your software to Square. Jane's transaction fees are comparable to Square.

Cons

Sadly, when choosing to start my own solo-business, I came to find out how expensive the service is. Although worth mentioning that the software includes everything you would need - unlimited email and SMS reminders, file storage, credit card processing - $79/mo ends up being a steep spend for someone working for themself. For someone willing to push through a learning curve, using Noterro is a much more economical choice for the individual practitioner. ($25/mo base on which you may get a discount as a member of the RMTAO. With the SMS add-on, I am still paying under $35/mo for a service that covers all my needs.)

Vendor response

Hi Laura. Thanks so much for your detailed and thoughtful review, and for giving Jane the wonderful opportunity to help in your clinic. It’s a joy to hear that you found Jane user-friendly, simple, and a “walk in the park” for both yourself and your clients. Though it’s tough to hear we didn’t meet your price-point needs, which we realize it’s such an important factor for solos practitioners like...

SF
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Sean F.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy I switched to Jane

Reviewed 24 days ago

My experience has been excellent. I am glad I switched.

Pros

I like that I can log in from anywhere, on all types of devices. I don't have to pay for backup storage because it is cloud based. It is easy to use. They have a ton of help videos and articles online. Patients like the online scheduling.

Cons

Some of the reports could be better. I would like to know how many of each CPT code I have done.

Vendor response

Hey Sean, we're thrilled you made the switch to Jane too! We totally get your feedback on reports - there's room for Jane to be even better, and we're excited to see what's next. We're always working to make your experience (and everyone else's using Jane) even more awesome. Keep us posted on how things are going, and remember, we're always here to help. :) -Caitlin on behalf of the Jane Team

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Michelle W.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Support team are top notch professionals

Reviewed a month ago

Consistently helpful support team, but I have only needed them 3 times in 2 years! On boarding / set up documents and system were well organized and easy to follow. I love being able to use templates and / or tweak notes on the fly. As a solo practitioner, it is helpful to have access to the template library to save time (borrow others' templates or standardized testing tools) rather than needing to build it all out myself.

Pros

When I need help, I have options to use chat, voice call, email, use the bot, or search the guide. Today I choose the chat option so I could continue to work in the background while getting timely assistance. Through the chat, screen shots and a loom video, I was able to correct my issue at my convenience. As happens most of the time, it wasn't a Jane issue, it was a user issue but I was given professional, nonjudgemental support from [sensitive content hidden]. He was able to ask clarifying questions, look into the various aspects that impacted my scheduling issue and show me how to fix it. I also appreciate the new Ted Test option to see what clients see/ experience without creating false data in the system.

Cons

I sometimes get confused or forget some details about different appointment types and schedule settings; the details need to line up for the whole system to work properly. But this is true for any EMR, and it isn't really a Jane issue, it's a human issue of keeping up with the details.

Vendor response

Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best? Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic. We are so lucky that you chose Jane and we hope there are many more years ahead of working together. -Caitlin on behalf of Jane

SK
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Shannan K.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of practice

Reviewed 2 months ago

Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer service is top notch. They always have the answers and are so kind holding your hand if need be through any processes or inquiries.

Pros

The easy switch! Jane helped me every step with moving all my data over and starting with Jane at a new space. Also how compliant they are with our provincial regulations for heslthcare providers.

Cons

Sometimes i feel overwhelmed with features! It seems that Jane has so many features, I in fact dont take the time to learn how to fully make use of the program because I feel overwhelmed with all the options.

Vendor response

Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic. Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :) Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together! -Caitlin on behalf of the Jane team

TL
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Tanya L.

Alternative Medicine, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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5+ years experience with Jane

Reviewed 2 months ago

I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the bookkeeping and financials are absolutely critical To the success of any business. This is Jane’s weakest area.

Pros

Charting templates and scheduling are the best features.

Cons

Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment. Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission...

Vendor response

Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations. Our customers having a seamless experience where you don't feel...

HH
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Hillary H.

Alternative Medicine, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use and Chart

Reviewed 5 months ago

It's the best EHR I have ever used! I recommend to all my colleagues.

Pros

The charting is so quick and easy. We love the online booking and patient portal.

Cons

I wish we could respond back to their texts when confirming the appointment.

Vendor response

So much great feedback here, Hillary! Thank you so much for the kind words, and for being part of our community. We’re glad to hear that you’ve been enjoying Jane, especially the charting and online booking as those are two of our original features and two we just love. We hear you about the ability to respond to appointment reminders - it sounds a two-way street to communicate with your patients, especially about their appointments, would make things a lot easier for you. It’s not something we have a solution for yet, but patient communication is on our radar, so it will be exciting when we have some news to share around that. We’ll continue to work to make Jane better and better, and please keep the feedback and helpful conversation coming. -Caitlin on behalf of Jane App

MR
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Melissa R.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NO EHR Company has customer service better than Jane!

Reviewed 6 months ago

No EHR can be all things to all people, but Jane comes close.

Pros

Their top notch customer service- always prompt, helpful and friendly. Example: Once when I had a specific billing question, they went into a dummy account and did a video so I could see, step by step, exactly what to do- then they emailed it so I could look at it on my own time. Other times, they will email screen shots. Quickly available on phone, chat, or email.

Cons

I am not computer savvy so I have had lots of questions but they always provide easy to understand, step by step instructions.

Vendor response

Oh my gosh, this review made our day. Thank you for this incredible review of Jane, Melissa. It sounds like you’ve been through the ringer with trying to get records which we’re sorry to hear about, but we’re so glad and grateful that you’re with Jane. Hearing that our support has impressed you, especially with those super helpful videos, means so much as our awesome Support Team is one of our cornerstones and something we believe sets us apart. Remember we've always got your back if you ever have a question! Looking forward to hopefully many more years of working together with you. -Caitlin on behalf of Jane App

KH
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Kelly H.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acupuncture

Reviewed 9 months ago

My overall experience with Janeapp is a very positive one, and opening another business I would certainly use Janeapp if the software applied to the circumstances, environment, and situations that were needed.

Pros

I love the user friendliness of Jane as a patient, and then also as a staff. As a new staff, I was somewhat accustomed to using Jane from a patient’s perspective, but it was almost seamless with out any major problems moving into the staff position because everything was that much more clear. A quick Google search with Jane app 9/10 times quickly brought me the answer that I needed working in a fast paced environment

Cons

Some of the Jane customer service support fell short. Recently August-October 2023 some of the customer service agents were clearly not aware of their Jane product and did not want to say I don’t know let me find out for you. They just repeated what I said and then basically said “this is all I can do” …we’re closing this issue “ … majority of the time Jane quickly and professionally delivered a friendly and positive resolution to the issue; thankfully, the overall experience with Jane has been 80-90% positive.

Vendor response

Hi there Kelly. Oh my, thank you so much for this honest and helpful review of Jane. We're really glad that you've found it so user-friendly. In our mission to "help the helpers" we of course aim to meet the needs of our everyday users like providers, office managers, admin, etc. but the patient/client experience is just as important to us, so this is truly lovely to hear! It sounds like our self-serve...