KaleidaCare Pricing, Features, Reviews & Comparison of Alternatives

KaleidaCare

Care management software for social service agencies

4.45/5 (20 reviews)

KaleidaCare overview

What is KaleidaCare?

KaleidaCare, based in Austin, TX, is a comprehensive, secure, online, electronic health record system built specifically for the social and human service organizations. Serving over 24 years and more than 250 different social service agencies throughout the United States, Canada, Kenya, Mexico and Guam, KaleidaCare’s care management software and reporting solution offers agencies the very latest in applied processes, best practices and outcome tracking techniques collaboratively developed and tested by leading care providers. KaleidaCare’s software is easy-to-use and easy-to-implement while offering agencies an array of functionalities to assist in managing client data more accurately. With focus on customer support and teamwork, KaleidaCare continues to operate ahead of the curve.

The key features of KaleidaCare include an executive reporting system, financial tools, process automation, electronic approval, a custom form builder, home tracking, and more. The platform enables users to complete standard documentation with tools including Incident Reports, Medication forms, and Case Notes. The platform also comes with additional modules such as a 360 dashboard, mileage tracker, dynamic workflow, revenue cycle management, state-specific forms, scheduler, review process builder, document management, and assessment tracker. KaleidaCare lets users manage payments, birth certificates, medical records, and billing electronically with integrated alerts and notifications. The platform integrates with third-party applications such as Appointment-Plus and Google Calendar. To learn more, email info@kaleidacare.com.

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
KaleidaCare screenshot: The 360 dashboard lets users access incidents, active cases, and more KaleidaCare screenshot: Clients can be tracked into a substitute care program and placed in a specific adoptive homeKaleidaCare screenshot: Sign reports electronically

KaleidaCare reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.5
  4.8
Milo Wesley

Advanced and expansive care management tool

Used daily for 2+ years
Reviewed 2019-01-15
Review Source: Capterra

Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency.

Pros
We love the software's robust reporting capabilities as well as the tracking tools, custom form builder, and the vast amount of data you are able to track in Kaleidacare.

Cons
Kaleidcare offers regular live webinar trainings and has a pretty extensive FAQ section, but I would love to see more video tutorials, perhaps even courses in the future! I can't say there's anything I actually dislike, though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vicki Austin

KaleidaCare Solutions7 - A True Blessing

Used daily for less than 6 months
Reviewed 2017-02-25
Review Source: Capterra

We are proud to recognize KaleidaCare's generous support of the Mogra Children's Rescue Centre in Nairobi Kenya. My whole experience with Kaleidacare has been a very positive and exciting one. Back in the spring of 2016, one of the Customer support representative worked for a long time with me in identifying the fit of Kaleidacare with the needs of the orphanage. It was truly a pleasure to work with her, she was patient, eager to share her knowledge and very supportive in my learning the system. She loved the story of the orphanage and the hundreds of little ones and she worked hard to help me sell the concept to Mogra. The pass-over to Customer support representative was seamless and her enthusiasm and excitement about the project made the process go very smoothly. The biggest challenges we had were internet connectivity and power outages due to African storms which made on-line training sessions a challenge, but we did it. She was very patient and flexible, being respectful of our time and situation. The implementation process was structured in a logical and methodical order, working with more than a 10 hour time-zone difference. Johanna went above and beyond what was expected in the implementation of Kaleidacare; bringing order to the information of more than 290 young souls. She made the program fun and less intimidating - we could always count on her to quickly get back to us when we had questions. We very much appreciate having been assigned such a knowledgeable and personable implementation expert especially appreciative are the Mogra crew who are learning the system and will champion it! The management of Kaleidacare should feel proud of having employees as dedicated and caring as the ones we've worked with! The biggest assets any company can have is their people and it looks like Kaleidacare is RICH indeed.!

Pros
Flexibility and somewhat customizable, consistency of menus and screens, easy access to reports. Ease of information dates.

Cons
This pilot project was implemented in Africa, so some of the fields were not customizable - ie phone number format. Wouldn't be a problem if the agency is in North America.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dan Sparling

Why KaleidaCare is a great solution

Used daily for 6-12 months
Reviewed 2020-02-06
Review Source: Capterra

Outside of the things that make the system work well, the level of customer service will exceed all of your expectations. From meeting with a sales rep, to building your system and implementing it, and beyond to when you are fully live KaleidaCare takes time to make sure the system meets your needs. They will make sure that any issues you have are addressed quickly. The training that is provided is at the level of the learner and even folks who have never used a system like this will be able to pick it up quickly.

Pros
The best part of this software is the ability to customize it easily. We are able to create our own forms and make changes as needed to those forms in house without the need to contact support.

Cons
The one thing with the software is that you have to put the time into learning how to navigate from place to place. Until you really dig into the software it can be difficult to know how to navigate. That said, once you learn the system it is very user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kim Mullins

Behavioral Health Documentation

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

We like the support we receive. Everyone is responsive and friendly. The software needs work in terms of behavioral health documentation.

Pros
Case notes are easy to use and access. Support is wonderful.

Cons
Some of the custom forms do not work as efficiently as the standard forms. The software does not seem to be very well suited to behavioral health. Clinicians complain that some documentation disappears. There is delay and spinning when trying to complete documentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Katrina Mendoza

I have always had a great experience using the software and working with their staff.

Used daily for 2+ years
Reviewed 2018-02-23
Review Source: Capterra

Pros
The fact that we can capture several different programs within our agency all in the same database, the ease of input and the great reporting features. Being able to create custom forms and the many configuration capabilities the system offers. We just recently purchased the billing module and our accounting staff are loving it. It is saving them so much time and repetitive work. But the most important feature the Kaleidacare software system has is their amazaing staff, always attentive to your needs and willing to go the extra mile to help you figure out the system. Their staff takes pride in what they do, always looking to make enhancements to the system that'll benefit their clients and taking into consideration clients feedback.

Cons
I guess if I had to think of something all I could come up with would be having more configureable fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KaleidaCare pricing

Pricing options
Subscription
View Pricing Plans

Contact KaleidCare for pricing details

KaleidaCare features

Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Claims Management
Customizable Reporting
Document Management
Reporting & Statistics
Self Service Portal
Workflow Management

Automated Scheduling (89 other apps)
Charting (116 other apps)
Client Portal (105 other apps)
Compliance Management (112 other apps)
Customizable Templates (87 other apps)
Document Storage (87 other apps)
HIPAA Compliance (187 other apps)
Records Management (149 other apps)
Reminders (155 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for KaleidaCare

Key features of KaleidaCare

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Assessment Notes
  • Authorization Tracking
  • Case Notes
  • Certification & Licensing
  • Child Welfare Management
  • Compliance Tracking
  • EDI
  • EMR/EHR
  • Electronic Signature
  • Foster Home Licensing
  • Group Notes
  • HIPAA Compliant
  • Initial Assessments
  • Inpatient/Residential
  • Juvenile Detention
  • Medical Billing
  • Multi-Provider Practice
  • Program Management
  • Referral Management
  • Scheduling
  • Single Provider Practice
  • Team Notes
  • Time Tracking
  • Treatment Planning
  • Treatment Plans
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Benefits

- Highly rated support staff & organization
- Enter & track referrals, placements and discharged
- Document administration of medications
- Monitor staff productivity, generate reports & outcomes
- Bill from a documented note, electronic signatures & approvals