KaleidaCare Reviews

KaleidaCare

Foster care management software for social service agencies

4.45/5 (20 reviews)
Pros
  • User friendly, improves billing capabilities. We are able to use across multiple service lines benefit us greatly.Will J.Read the full review
  • Compared to other software, Kaleidacare is the most flexible, responsive and cost-effective solution out there.Denise P.Read the full review
  • She loved the story of the orphanage and the hundreds of little ones and she worked hard to help me sell the concept to Mogra.Vicki A.Read the full review
Cons
  • The one thing with the software is that you have to put the time into learning how to navigate from place to place. Until you really dig into the software it can be difficult to know how to navigate.Dan S.Read the full review
  • There is delay and spinning when trying to complete documentation.Kim M.Read the full review
  • The software does not seem to be very well suited to behavioral health. Clinicians complain that some documentation disappears.Kim M.Read the full review
100%
recommended this to a friend or a colleague
Milo Wesley

Advanced and expansive care management tool

Used daily for 2+ years
Reviewed 2019-01-15
Review Source: Capterra

Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency.

Pros
We love the software's robust reporting capabilities as well as the tracking tools, custom form builder, and the vast amount of data you are able to track in Kaleidacare.

Cons
Kaleidcare offers regular live webinar trainings and has a pretty extensive FAQ section, but I would love to see more video tutorials, perhaps even courses in the future! I can't say there's anything I actually dislike, though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KaleidaCare

Foster care management software for social service agencies

Vicki Austin

KaleidaCare Solutions7 - A True Blessing

Used daily for less than 6 months
Reviewed 2017-02-25
Review Source: Capterra

We are proud to recognize KaleidaCare's generous support of the Mogra Children's Rescue Centre in Nairobi Kenya. My whole experience with Kaleidacare has been a very positive and exciting one. Back in the spring of 2016, one of the Customer support representative worked for a long time with me in identifying the fit of Kaleidacare with the needs of the orphanage. It was truly a pleasure to work with her, she was patient, eager to share her knowledge and very supportive in my learning the system. She loved the story of the orphanage and the hundreds of little ones and she worked hard to help me sell the concept to Mogra. The pass-over to Customer support representative was seamless and her enthusiasm and excitement about the project made the process go very smoothly. The biggest challenges we had were internet connectivity and power outages due to African storms which made on-line training sessions a challenge, but we did it. She was very patient and flexible, being respectful of our time and situation. The implementation process was structured in a logical and methodical order, working with more than a 10 hour time-zone difference. Johanna went above and beyond what was expected in the implementation of Kaleidacare; bringing order to the information of more than 290 young souls. She made the program fun and less intimidating - we could always count on her to quickly get back to us when we had questions. We very much appreciate having been assigned such a knowledgeable and personable implementation expert especially appreciative are the Mogra crew who are learning the system and will champion it! The management of Kaleidacare should feel proud of having employees as dedicated and caring as the ones we've worked with! The biggest assets any company can have is their people and it looks like Kaleidacare is RICH indeed.!

Pros
Flexibility and somewhat customizable, consistency of menus and screens, easy access to reports. Ease of information dates.

Cons
This pilot project was implemented in Africa, so some of the fields were not customizable - ie phone number format. Wouldn't be a problem if the agency is in North America.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KaleidaCare

Foster care management software for social service agencies

Dan Sparling

Why KaleidaCare is a great solution

Used daily for 6-12 months
Reviewed 2020-02-06
Review Source: Capterra

Outside of the things that make the system work well, the level of customer service will exceed all of your expectations. From meeting with a sales rep, to building your system and implementing it, and beyond to when you are fully live KaleidaCare takes time to make sure the system meets your needs. They will make sure that any issues you have are addressed quickly. The training that is provided is at the level of the learner and even folks who have never used a system like this will be able to pick it up quickly.

Pros
The best part of this software is the ability to customize it easily. We are able to create our own forms and make changes as needed to those forms in house without the need to contact support.

Cons
The one thing with the software is that you have to put the time into learning how to navigate from place to place. Until you really dig into the software it can be difficult to know how to navigate. That said, once you learn the system it is very user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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KaleidaCare

Foster care management software for social service agencies

Kim Mullins

Behavioral Health Documentation

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

We like the support we receive. Everyone is responsive and friendly. The software needs work in terms of behavioral health documentation.

Pros
Case notes are easy to use and access. Support is wonderful.

Cons
Some of the custom forms do not work as efficiently as the standard forms. The software does not seem to be very well suited to behavioral health. Clinicians complain that some documentation disappears. There is delay and spinning when trying to complete documentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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KaleidaCare

Foster care management software for social service agencies

Katrina Mendoza

I have always had a great experience using the software and working with their staff.

Used daily for 2+ years
Reviewed 2018-02-23
Review Source: Capterra

Pros
The fact that we can capture several different programs within our agency all in the same database, the ease of input and the great reporting features. Being able to create custom forms and the many configuration capabilities the system offers. We just recently purchased the billing module and our accounting staff are loving it. It is saving them so much time and repetitive work. But the most important feature the Kaleidacare software system has is their amazaing staff, always attentive to your needs and willing to go the extra mile to help you figure out the system. Their staff takes pride in what they do, always looking to make enhancements to the system that'll benefit their clients and taking into consideration clients feedback.

Cons
I guess if I had to think of something all I could come up with would be having more configureable fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KaleidaCare

Foster care management software for social service agencies

John Sigle

Kaleidacare has improved our case management services to our clients.

Used daily for 2+ years
Reviewed 2018-02-22
Review Source: Capterra

Time saving for my case managers. Ability to work from anywhere. Greater work flexibility for everyone that uses the software.

Pros
This cloud-based service has created a very convenient to work from anywhere. As a result, we are able to allow more flexibility to our social work staff. In addition, I have the ability to log on at any time to review service plans, therapy notes, and review and sign documents the require my attention. Since I travel quit a bit, this convenience is very important.

Cons
Kaleidacare is not always user friendly. In addition, forms are not as easy to develop as I would like. There are also some additional features that we have recommended, that still have not be developed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KaleidaCare

Foster care management software for social service agencies

Patricia Daniel

Review of Solution 7 software system

Used daily for 2+ years
Reviewed 2018-12-19
Review Source: Capterra

There are so many new releases ( at least once if not twice a month) and it is hard to keep up with all the changes and implement them with our staff, we have been with KC for many years and it feels like we are not using the system to its full potential because of this.

Pros
Was part of the Solution 7 upgrade several years ago and appreciated the thought/planning that had gone into making the transition easy. Our agency uses the billing module and has appreciated the quick response when issues arise from support.

Cons
Building custom forms is very cumbersome and time consuming. Sometime when contacting customer support it is hard to describe issues I am experiencing to get results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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KaleidaCare

Foster care management software for social service agencies

Darrin Murphy

We are thankful to streamline a complex process into a single working structure!

Used daily for 2+ years
Reviewed 2018-03-01
Review Source: Capterra

Pros
KaleidaCare has given us the opportunity to streamline a previously complicated structure into a manageable process. Rather than having multiple employees overlapping services our process is funneled to one source.

Cons
We would like to be able to add and expand the forms and their content to more exactly follow our organizational goals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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KaleidaCare

Foster care management software for social service agencies

Auranuth Plooksawad-Dant

Great product

Used daily for 2+ years
Reviewed 2019-05-31
Review Source: Capterra

Great customer service! Easy to navigate the system.

Pros
Information was easy to obtain and utilize.

Cons
Not a con, software able to meet needs of diverse population of service providers.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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KaleidaCare

Foster care management software for social service agencies

Susan Zitsman, LMHC

I was very reluctant to change to Electronic Records. The initial training helped me overcome this!

Used weekly for 2+ years
Reviewed 2018-02-23
Review Source: Capterra

The software allows me to better monitor client's Clinical Progress as well as monitor the Therapist's reports, thus cutting down on the amount of time spent in meetings.

Pros
It is easy to access, we have support when we need it, the initial training helped me overcome my resistance to changing to Electronic Records.

Cons
There are many capabilities of this program which would be useful. However, I feel that advanced training via KaleiCare might be helpful. (I will check with one of our Administrators to see if this is possible.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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KaleidaCare

Foster care management software for social service agencies

Adela Herrera

Easy to use

Used daily for 1-2 years
Reviewed 2017-12-20
Review Source: Capterra

Pros
It keeps track of all our work orders that are requested for our Maintenance Department. Also we are able to post debits or credits to special accounts in our company.

Cons
The software provides some information that I do not have use for or maybe it has not been explained to me what its for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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KaleidaCare

Foster care management software for social service agencies

Tim Hart

Kaleidacare use with Child Placing Agency and Residential Treatment programs combined.

Reviewed 2016-04-01
Review Source: Capterra

We have been a long term user with Kaleidacare and use the software with our Child Placing Agency and two Residential Treatment centers in Texas. This on line .net system is clean and familiar looking to other software currently in use over the web. We access this system in some rural locations with limited bandwidth and experience good data processing. Pros: Customization, Quick Quality Support, Very Cost Effective, Consistent Improvements. Ease of use for staff with limited computer experience. On Line Ease of Access from all locations, Little to No Outages or Down Time, System Self Managed Security (No need to worry about in house security settings.), Fast Access Depending on ISP, Billing Integration Ability, Multi Browser Access with no software to download, Growth of Additional Modules Yearly, Special Development of Modules per Request, Training on New or Specific Additions, Consistent On-line Training for Free, and Secure off site cloud back up of data. Cons: The only reason I would give less than 5 stars overall. The reporting data and reports need a more robust process and abilities and needs improvement to print without a downloading of report from Chrome or other browsers other than I.E.

Rating breakdown

Ease of use
Customer support

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KaleidaCare

Foster care management software for social service agencies

Glenn Scruggs

KCare for Foster Care

Used daily for 1-2 years
Reviewed 2018-12-28
Review Source: Capterra

Good experience.

Pros
Quick access to our client database to watch our daily census.

Cons
Too many steps at times to view data at times when seeking out information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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KaleidaCare

Foster care management software for social service agencies

Denise Pilz

Easy to Use and Best Customer Service

Reviewed 2016-04-01
Review Source: Capterra

Our agency has been using Kaleidacare for over four years now and the software and staff have lived up to their reputation. The software is easy to use, efficient, intuitive and very flexible when we need to change practice and documentation requirements. The reporting capabilities are also flexible and customizable so that we can easily track client outcomes and program performance. The staff have alway been very responsive, knowledgeable and willing to assist us whenever needed. There is almost no wait time for a response when support questions are submitted and any identified "bugs" are resolved very quickly. We feel like we get personalized support and attention whenever we have questions or problems to solve. We started using Kaleidacare for a handful of our programs and have recently decided to implement the use of the software across all our program areas. Compared to other software, Kaleidacare is the most flexible, responsive and cost-effective solution out there. There is not one software solution that will meet 100% of the needs of any organization but Kaleidacare comes close.

Rating breakdown

Ease of use
Customer support

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KaleidaCare

Foster care management software for social service agencies

Dorothyanna Coffey

KaleidaCare Earns 5 Stars!

Reviewed 2016-04-08
Review Source: Capterra

Having worked in the social service for over 15 years, I have used several software programs. I have been very impressed with KaleidaCare's product and the amazing customer service that we receive. KaleidaCare's software is very intuitive and user-friendly. Our agency has used KaleidaCare for over 10 years and is used in our Foster Care and Adoption, Intellectual Disabilities, and Residential programs. We are now in the process of implementing KaleidaCare in our Mental Health programs. KaleidaCare's customer support is very timely and they are always professional and friendly. It doesn't matter the time of day or day of the week, someone is always there to respond to our user's needs. KaleidaCare offers Online User Groups and Online Trainings, which is very helpful and keeps us informed about newly released enhancements and functionality. KaleidaCare definitely earns 5 stars!!!

Rating breakdown

Ease of use
Customer support

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KaleidaCare

Foster care management software for social service agencies

Anonymous

Tracking

Used weekly for 1-2 years
Reviewed 2019-05-02
Review Source: Capterra

Pros
KaleidaCare Solutions 7 has been a big help for us. We use it to track our clients, our building maintenance, work orders among other things.

Cons
I don't have anything that I do not like about KaleidaCare.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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KaleidaCare

Foster care management software for social service agencies

Kristi Hudson

KaleidaCare is user friendly.

Used daily for 2+ years
Reviewed 2018-02-26
Review Source: Capterra

Pros
I like how information can be pulled into different forms. I like the tracking features. Client face sheet is very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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KaleidaCare

Foster care management software for social service agencies

David Passmore

Updates

Used monthly for 2+ years
Reviewed 2018-12-27
Review Source: Capterra

It has taken us a long time to use more of the system.

Pros
Holds a lot of data Were using more of the system now

Cons
Cost overall Sometimes when we seek past data it is incorrect?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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KaleidaCare

Foster care management software for social service agencies

Deidre Whitton

User Friendly

Reviewed 2017-02-24
Review Source: Capterra

Kaleidacare is very user friendly and the implementation team was awesome! We stayed on track the entire time and even started using it before our projected date.

Pros
It is user friendly and easy to train new employees on.

Cons
Some times when a staff is working on a large entry they will lose their information before it logs them out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KaleidaCare

Foster care management software for social service agencies

Will Jones

User friends - great for billing. Would like to see more BI capabilities.

Used weekly for less than 6 months
Reviewed 2018-02-28
Review Source: Capterra

Pros
user friendly, improves billing capabilities. We are able to use across multiple service lines benefit us greatly.

Cons
Limited business intelligence capabilities - hoping newer versions will include more BI/Analytics. Overall, we are happy with the software and the support we get from our rep and from KCare leadership

Rating breakdown

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Ease of use
Features
Customer support

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KaleidaCare

Foster care management software for social service agencies