Kareo Billing vs DrChrono Comparison

Intuitive user interface Consistently fast response iPAD/iPhone Friendly Export of data is easy and fast Easy statement management

Price is higher than others. Compared to a Kareo/Practice Fusion combination the price difference is $/month more.

ERA capabilities, Customization, Online forms, Online scheduler,

Patent ledgers, Billing clairity

Easy for front desk to schedule, and enter new patients. Very easy to customize templates for notes. Native APP.

Back end billing is not adequate for south florida managed care networks, can notintegrate well for billing

that EMR, electronic prescribing, electronic billing, in one easy to use program, especially like how with electronic billing, patient statements are automatically created once insurance pays their portion, makes billing very easy, cost effective compared to billing service

delay in getting customer service, no ability to get immediate answer to simple question, would like more already created templates for psychiatric practice having to click on each item for standard MSE in physical exam takes more time than i like

The billing is awesome!

They still have a long way to go, it's not that they don't have the idea... The physical technology itself is not up to parr with their ideas and innovation.

Customer service ,Adaptability , billing aspect

Voice recognition, not available for Android

We utilized DrChrono for a client in March of 2019. The software itself is user-friendly and engaging, which makes up for the lack of robust features. The mobile app is definitely a plus. I could see myself being happy with using this again in the future.

Even though I would not complain if I encountered another client utilizing this software, I would be remiss not to mention that I would prefer some of its more feature rich, user friendly contemporaries like Kareo or Therapy Notes.

Dr. Chrono is evolving the billing piece.

As a billing service, I must have multiple logins and passwords, one for each client.

Comprehensive integrated system, allows for efficient patient care. Software support is generally good and responsive.

Pushy salespeople, bad experience with sales and billing staff, expensive. Took 6 months to integrate billing software with clearinghouse, poor follow up with customer service regarding this process!!!!

One of the few EHR that wo4ks well as an app

Lacks good reports and billing and practice management lacks customization

Ease of use. Anyone who can use a smartphone can use drchrono. From scheduling to back office it is super easy!

Wish there was a phone number to call for support rather than just starting online. Sometimes would like to just start by talking to a person.

The billing software is easy to use and has made in house billing much easier. Once you have your macros and templates setup they are very user friendly on iPad.

There are some slow times. Customer support is not available by phone, but they do get back to you promptly.

Easy to read and write notes, many promises in the beginning that were never delivered.

Poor onboarding process. Incompetent staff, unauthorised billing, security breach, non- existent customer service.

Its online. EMR. Using the Apollo plan makes outsourcing billing easy.

Poorly organized. You have to drill down and back up menus to get basic information needed for every patient encounter. Screens are not customizable to get the date you need upfront. Value added features such as text messaging is not truly customizable necessitating paying their 'partners' 300-400 additional a month for the promised service. Similarly online scheduling is worthless because it does not utilize procedures requested. If you have multiple providers / rooms that offer certain procedures it will require your staff to call and reschedule many of the online bookings. This can be fixed with a partner...of course for add on fees.

Ipad charting via app. Faxing within the EMR Avis the app and main site Good customer support, especially on the billing side Easy to use billing platform Cost effective compared to other EMRs I demo'd.

The note templates are fairly basic looking (when printed out) and my order forms for lab and X-rays look plain. Could be improved! Can't set tasks/reminders for a future date. No alerts when faxes don't go through.

the system itself if very fast, it is ipad ready with their own app, implementation is very quick; completing an encounter note is fast and easy

very light on advanced features and automation; very few vendors in their app market; not very customizable. Not too bad for a small practice, but I can't imagine using it for a larger practice due

It is truly an all in one EMR/EHR. Makes billing and note taking simple. Responds quickly via email.

They are constantly improving things, but would like to see a recurring billing option available.

Portability, ERA billing functionality, customer service, organic iPAD apps, easy to navigate, iPhone scheduling,

Have been told the price may go up in future years, clinical notes can be better, sales tax feature needs improvement, patient statement function needs improvement

Drchrono is so extraordinarily customizable that it can be modified for any specialty, even one as subspecialized as mine. The practice management module makes billing so easy that I can do all the billing tasks as a solo provider by myself. The API integrates into several third party apps that extend the capability of the system beyond the base system. The iPad first interface is perfect for a tech forward practice. And the price/feature ratio is the best on the market, in my opinion.

Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.

From a billing perspective, this is the worst product I have attempted to use

Billing and accounting is basically nonexistent. We were promised a software that would properly review and "Scrub" claims. This was not the case

It offers a platform for billing departments and clinical teams to operate in tandem.

The functionality and difficulty to edit and remove existing accounts. Furthermore, the permission access poses problems at times.

Extremely customizable templates, great iPad interface

Loading charts can be a bit sluggish, assigning Dx pointers in the billing section needs some streamlining

Easily customize templates Patient i tegration Ele tronic processing of labs and prescriptions Appountment notifications

Billing system is complex. Can not enter payment to be applied for an appointment in the future.

Ipad format has become a very helpful addition to my office. The mobility factor alone to avoid bulky laptops and computers is great. I have 3 different locations and rely on the internet for access. No problems so far.

Some of my patients reluctant to work with the billing service because they detect a language barrier.

I love the billing features. It makes it really simple to do my own billing and track it. The templates are easy to customize. It takes a bit to get it all set up, but once you do, it's very user friendly.

I have had trouble with EHR certification through Medicare. I think it's because I am a chiropractic office and not a MD office.